Installation manual

Revision F • 3/12
HARRIS CORPORATION
5-1
5
The HDE-200 is designed to yield many years
of trouble-free 24/7 operation. But, if it does re-
quire service, read through this chapter as it pro-
vides technical information on the HDE-200 along
with a list of parts and repair services available
through the Harris service department in Quincy,
Illinois, USA.
5.1 Parts and Repair
Services
The field-replaceable parts available for the
HDE-200 are listed on page 5-2. Most parts are
field-replaceable rather than being readily field-
serviceable. Printed Wiring Assemblies (PWAs)
should be returned to Harris for repair as indi-
vidual circuit board components are not available
from the Harris service department.
There may be additional HDE-200 technical
information, beyond what is included here,
available from the Harris Broadcast Customer
Portal website: (http://www.broadcast.
harris.com.servicesandsupport/).
Most documents, including schematics and wir-
ing diagrams, are published in PDF format, which
requires Acrobat Reader 6.0 or later to view. The
current Acrobat Reader software can be down-
loaded, at no charge, from the Adobe website
(http://www.adobe.com).
Service
5.1.1 PARTS ORDERING AND REPAIR
INFORMATION
Replacement PWAs and other parts can be ob-
tained through the Harris parts department in
Quincy, Illinois, USA. To ensure the correct part is
ordered, be sure to use the Harris product num-
ber when ordering. A list of HDE-200 part and
product numbers is on page 5-2. Some parts may
not have a product number assigned yet, see the
note in the parts list for details. Also, some parts
may have long lead times, so order accordingly.
Products returned to Harris for service, ex-
change, or credit must have a Return Authoriza-
tion (RA) tracking number assigned by the Field
Service Department prior to their return. Items
received without an RA number clearly written
on the shipping label side of the packaging may
be delayed and subject to additional handling fees.
To request an RA number, the Harris Field Ser-
vice Department can be contacted via telephone,
fax, e-mail, the web, or regular mail:
Harris Corp
BCD Field Service Department
PO Box 4290
Quincy, IL 62305-4290 USA
Service Phone: [phone]
Service Fax: [phone]
Service E-mail: [e-mail]
Web: www.broadcast.harris.com
Return shipping charges are added to all non-
warranty repairs. Serviced parts are normally
shipped, within the USA, using FedEx or UPS
economy service. Overnight and next morning
delivery are also available for most items.
International customers must specify their pre-
ferred return shipping method when requesting
an RA number.