User's Manual

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10.3 Claims 10 Contact Information
10 Contact Information
For further information about training courses, technical publications, customer
support request or any other objective please contact BMS Europe at:
Broadcast Microwave Services Europe GmbH
Schwalbacherstraße 12
65321 Heidenrod, Germany
Tel: [phone]
Fax: [phone]
E-Mail: [e-mail]
Internet: www.bms-inc.com
10.1 Customer Support
Our primary objective is to provide first class customer care that is tailored to your
specific business and operational requirements. All service levels are supported
by one or more service performance reviews to ensure the perfect partnership
between Broadcast Microwave Services and your business.
10.2 Training Courses
BMS Europe provide a wide range of training courses on the operation and
maintenance of our products and on their supporting technologies. BMS can
provide both regularly scheduled courses and training tailored to individual needs.
Courses can be run either at your premises or at one of our dedicated training
facilities.
10.3 Claims
In the unlikely event of failures on our products please get in contact with our
customer service at your earliest convenience. In case that the equipment has to
be repaired in our repair centre we will provide you with an RMA number.
Please fill out all required information and send the RMA form along with the
failed part to the above given address.