User Guide

User Manual BCM1000-BTW
11/12/04
Broadcom Corporation
Document 1000-BTW-UM400-R Troubleshooting Page 41
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TROUBLESHOOTING
CANNOT CONNECT TO A PAIRED DEVICE
Paired devices are always displayed in My Bluetooth Places, even if the remote device is out of range or not
powered on.
• Verify that the remote member of the pair is within radio range, and powered on, and then attempt the
connection again.
CANNOT DISCOVER SERVICES ON AN UNPAIRED REMOTE DEVICE
The remote device may not be powered on or may be out of range.
• Verify that the remote device is turned on.
• Verify that the remote device is in Connectable mode (Bluetooth Configuration Panel > Accessibility tab).
• Perform a Search for Devices to verify that the device is within range.
DIAL-UP NETWORKING SERVICE DOES NOT START
The Dial-up Networking service will not start unless a properly configured modem is attached to the server.
• Verify that the modem is usable as a local device on the computer to which it is attached.
• In the Bluetooth Configuration Panel, Local Services tab, double-click the Dial-up Networking service.
• Click the down arrow in the Modem field and select the modem that will be used to dial out.
• Click the OK button.
• Click the OK button to close the Bluetooth Configuration Panel.
DETERMINE THE BLUETOOTH DEVICE ADDRESS (BDA) OF MY HARDWARE DEVICE
In the Bluetooth Configuration Panel, on the Hardware tab, in the Devices section, select the device you want
to determine the address of. In the Device Properties section of the dialog box, the fourth entry, Device
Address, is the BDA of the selected Bluetooth device.
DETERMINE THE VERSION OF THE HOST CONTROLLER INTERFACE (HCI)
In the Bluetooth Configuration Panel, on the Hardware tab, in the Device Properties section, the fifth entry
provides Bluetooth Specification compliance information for the Host Controller Interface.
The sixth entry contains the Specification Revision information for the Host Controller Interface, if appropriate.