User's Manual
Table Of Contents
- Important Safety Information
- HP Software Product License Agreement
- Contents
- Getting Started with Your Notebook
- Basic Operation
- Batteries and Power Management
- Modem and Network Connections
- Add-On Devices
- Troubleshooting and Maintenance
- Troubleshooting Your Notebook
- Audio problems
- CD-ROM and DVD problems
- Display problems
- Hard drive problems
- Heat problems
- Infrared problems
- Keyboard and pointing device problems
- Local area network (LAN) problems
- Memory problems
- Modem problems
- PC Card problems
- Performance problems
- Power and battery problems
- Printing problems
- Serial, parallel, and USB problems
- Startup problems
- Wireless problems
- Configuring Your Notebook
- Reinstalling and Updating Software
- Troubleshooting Your Notebook
- Reference Information
- Index
Troubleshooting and Maintenance
Troubleshooting Your Notebook
66 Reference Guide
Troubleshooting Your Notebook
This chapter contains solutions to many types of problems you might have with your
notebook. Try the solutions one at a time, in the order in which they are presented.
Here are some other sources of information for troubleshooting:
• Use the Windows troubleshooters. Select Start > Help and Support.
• See the Microsoft Windows manual shipped with the notebook.
• Select the question mark on the One-Touch key located at the top of the
keyboard.
• Refer to the Worldwide Telephone Numbers booklet to contact a Customer Care
Center for help and support.
Audio problems
If no sound is audible
• If your model has a volume control, press the + (plus) button to increase volume.
• Select the speaker icon on the taskbar (if present), then clear the Mute All
checkbox if selected. If your model has an audio mute button, press it so the
indicator light goes off.
• When you are operating your notebook in MS-DOS mode (for example, when
running MS-DOS games), you may find that the sound does not operate properly.
Use Windows applications for full use of sound capabilities.
If sound does not record
• Plug in an external microphone. The notebook does not have a built-in
microphone.
• Check the software controls for recording sound. Select Start > All Programs >
Accessories > Multimedia (or Entertainment) > Sound Recorder.
• In Volume Control, select Options > Properties, then make sure the microphone
is enabled in the recording controls.