User's Manual

Table Of Contents
Contents 9
Smart Card Problems . . . . . . . . . . . . . . . . . . . . . . . 126
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . 126
General Program Problems . . . . . . . . . . . . . . . . . . . . 127
A program crashes . . . . . . . . . . . . . . . . . . . . . . 127
A program stops responding . . . . . . . . . . . . . . . . . . 127
A solid blue screen appears . . . . . . . . . . . . . . . . . . 127
Error messages appear . . . . . . . . . . . . . . . . . . . . 128
I f Your Dell™ Computer Gets Wet . . . . . . . . . . . . . . . . 128
I f You Drop or Damage Your Computer . . . . . . . . . . . . . 129
Resolving Other Technical Problems . . . . . . . . . . . . . . . 130
15 Using the Dell Diagnostics
When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . 132
Features of the Dell Diagnostics . . . . . . . . . . . . . . . . . 132
Starting the Dell Diagnostics . . . . . . . . . . . . . . . . . . . 133
16 Cleaning Your Computer
Computer, Keyboard, and Display . . . . . . . . . . . . . . . 138
Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . 138
Optical Media . . . . . . . . . . . . . . . . . . . . . . . . . 139
17 Reinstalling Software
Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . 142
Manually Reinstalling Drivers for Windows XP . . . . . . . . 143
Using the Windows XP Device Driver Rollback . . . . . . . . 144
Manually Reinstalling Drivers for Windows 2000 . . . . . . . 144
Resolving Software and Hardware I ncompatibilities . . . . . . 145