User's Manual

Solving Problems 121
FI LE LOCATI ON: S:\SYSTEM S\Pebble\UG\A00\English\problems.fm
DELL CONFI DENTI AL – PRELI MI NARY 1/29/03 – FOR PROOF ONLY
NOTE: Use the
integrated keyboard when
working in MS-DOS
®
mode or when running the
Dell Diagnostics or the
system setup program.
When you attach an
external keyboard, the
integrated keyboard
remains fully functional.
CHECK THE KEYBOARD CABLE — Shut down the computer. Disconnect
the keyboard cable and check it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the
keyboard directly to the computer.
CHECK THE EXTERNAL KEYBOARD —
1 Shut down the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink
during the boot routine.
3 From the Windows desktop, click the Start button, point to Programs, point
to Accessories, and click Notepad.
4 Type some characters on the external keyboard and verify that they appear on
the display.
If you cannot verify these steps, you may have a defective external keyboard.
TO VERIFY THAT THE PROBLEM I S WI TH THE EXTERNAL KEYBOARD,
CHECK THE I NTEGRATED KEYBOARD —
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to Programs, point
to Accessories, and click Notepad.
5 Type some characters on the external keyboard and verify that they appear on
the display.
If the characters appear now but did not with the external keyboard, you may
have a defective external keyboard.
RUN THE KEYBOARD DIAGNOSTI CS TESTS — Run the PC-AT Compatible
Keyboards tests in the
Dell Diagnostics. If the tests indicate a defective external
keyboard,
contact Dell.