User's Manual

122 Solving Problems
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FI LE LOCATI ON: S:\SYSTEM S\Pebble\UG\A00\English\problems.fm
DELL CONFI DENTI AL – PRELI MI NARY 1/29/03 – FOR PROOF ONLY
Unexpected Characters
Drive Problems
Fill out the
Diagnostics Checklist as you complete these checks.
I f you cannot save a file to a floppy drive
DI SABLE THE NUMERI C KEYPAD — Press to disable the
numeric keypad if numbers are displayed instead of letters. Verify that
the numbers lock light is not lit.
E NSURE THAT AN EXTERNAL FLOPPY DRIVE I S CONNECTED TO THE
COM PUTER —
Install the floppy drive in the Dell D/Bay or use the optional
USB cable to connect the floppy drive to the computer.
E NSURE THAT WI NDOWS RECOGNI ZES THE DRIVE — In Windows XP,
click the Start button and click My Computer. In other operating systems,
double-click My Computer. If the drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart
the computer.
E NSURE THAT THE DI SK I S NOT WRI TE- PROTECTED — You cannot save
data to a write-protected disk.
TRY ANOTHER FLOPPY DISK — Insert another disk to eliminate the
possibility that the original disk is defective.
REI NSTALL THE DRIVE —
1 Save and close any open files, exit any open programs, and shut down the
computer.
2 Remove the drive from the
Dell D/Bay.
3 Reinstall the drive.
4 Turn on the computer.