User's Manual

Solving Problems 123
FI LE LOCATI ON: S:\SYSTEM S\Pebble\UG\A00\English\problems.fm
DELL CONFI DENTI AL – PRELI MI NARY 1/29/03 – FOR PROOF ONLY
I f you cannot play a CD, CD-RW, DVD, or DVD+ RW
NOTE: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
High-speed CD drive vibration is normal and may cause noise. The noise
does not indicate a defect with the drive or the CD.
CHECK THE D/BAY CABLE — Shut down the computer. Disconnect the
D/Bay cable from the computer, and firmly reconnect the cable.
CLEAN THE DRIVE — See "Cleaning Your Computer" for instructions.
CHECK THE DRI VE FOR ERRORS —
• If a drive error message appears, see "
Error Messages" for an explanation.
• Run the Diskette tests as described in "
Using the Dell Diagnostics."
E NSURE THAT WI NDOWS RECOGNI ZES THE DRIVE — In Windows XP,
click the Start button and click My Computer. In other operating systems,
double-click My Computer. If the drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart
the computer.
TRY ANOTHER DI SC — Insert another disc to eliminate the possibility that
the original disc is defective.
ADJUST THE WI NDOWS VOLUM E CONTROL — Double-click the speaker
icon in the lower-right corner of your screen. Ensure that the volume is turned up
and that the sound is not muted.
REI NSTALL THE DRIVE
1 Save and close any open files, exit any open programs, and shut down the
computer.
2 Remove the drive. See "
Using the Dell™ D/Bay" for instructions.
3 Reinstall the drive.
4 Turn on the computer.