User's Manual

124 Solving Problems
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FI LE LOCATI ON: S:\SYSTEM S\Pebble\UG\A00\English\problems.fm
DELL CONFI DENTI AL – PRELI MI NARY 1/29/03 – FOR PROOF ONLY
I f you cannot eject the CD, CD-RW, DVD, or DVD+ RW drive
tray
I f you hear an unfamiliar scraping or grinding sound
I f the CD-RW or DVD+ RW drive stops writing
CLEAN THE DRIVE OR DI SC — See "Cleaning Your Computer" for
instructions.
CHECK THE DRIVE FOR ERRORS
If a drive error message appears, see "Error Messages" for an explanation.
Run the IDE Drives tests as described in the Dell Diagnostics.
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front of
the drive; push firmly until the tray is partially ejected.
3 Gently pull out the tray until it stops.
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
DI SABLE STANDBY OR HI BERNATE M ODE I N WI NDOWS BEFORE
WRI TING TO A CD-RW — Search for the keyword standby or hibernate in
W indows Help or the Windows Help and Support Center.
CHANGE THE WRI TE SPEED TO A SLOWER RATE — See the help files for
your CD or DVD creation software.
E XI T ALL OTHER OPEN PROGRAMS — Exiting all other open programs
before writing to the CD-RW or DVD+ RW may alleviate the problem.