User's Manual

94 Traveling With Your Computer
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FI LE LOCATI ON: S:\SYSTEM S\Pebble\UG\A00\English\travel.fm
DELL CONFI DENTI AL – PRELI MI NARY 1/29/03 – FOR PROOF ONLY
I f Your Computer I s Lost or Stolen
• Call a law enforcement agency to report the lost or stolen computer.
Include the Service Tag in your description of the computer. Ask that a
case number be assigned and write down the number, along with the
name, address, and telephone number of the law enforcement agency.
If possible, obtain the name of the investigating officer.
NOTE: If you know
where the computer was
lost or stolen, call a law
enforcement agency in
that area. If you do not
know, call a law
enforcement agency
where you live.
• If the computer belongs to a company, notify the security office of the
company.
• Contact Dell customer service to report the missing computer. Provide
the computer Service Tag, the case number, and the name, address,
and telephone number of the law enforcement agency to which you
reported the missing computer. If possible, give the name of the
investigating officer.
The Dell customer service representative will log your report under the
computer Service Tag and flag the computer as missing or stolen. If
someone calls Dell for technical assistance and gives your Service Tag, the
computer is identified automatically as missing or stolen. The
representative will attempt to get the phone number and address of the
caller. Dell will then contact the law enforcement agency to which you made
the report of the missing computer.