User's Guide Part 5

Troubleshooting: Company 54g Wireless LAN (WLAN) User Manual
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Troubleshooting: Company 54g Wireless LAN (WLAN) User
Manual
Cannot Connect to the Network
Performance and Connectivity Problems
Getting Help
Cannot Connect to the Network
If the Company 54g enabled notebook appears to be functioning properly but does not connect to the network, the
problem may be that there is a mismatch between the Network name (SSID) and Wireless network key (WEP) settings
in the Wireless Network Properties and the name and WEP key of the network it is trying to connect to. As explained in
Completing the Setup, the network name and WEP key are case sensitive. Verify that the spelling and case of these
parameters are correct and that the settings are exactly the same on all computers on the network.
If the spelling and case of these parameters are correct and the settings are exactly the same on all computers on the
network, and the computer is still unable to connect to the network, see Performance and Connectivity Problems.
Performance and Connectivity Problems
Problem or Symptom
Possible Solution
The computers seem to be
communicating, but they do not
appear in My Computer or in
My Network Places.
Verify that File and Printer Sharing is enabled on all the computers on the
network.
1. Click Start, then click Control Panel (if in Category View, click Switch to
Classic View).
2. Double-click Network Connections.
3. Right-click Wireless Network Connection, and then click Properties.
4. On the General tab, under This connection uses the following items,
verify that the File and Printer Sharing for Microsoft Networks check
box is selected. If the check box is cleared, select it. If this item is not
present, click Install. In the Select Network Component Type box, select
Service and click Add. In the Select Network Service box, select File
and Printer Sharing for Microsoft Networks and click OK. In Wireless
Network Connection Properties, click OK.
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