User's Manual

Back to Contents
Troubleshooting and Getting Support: Bluetooth Adapter User
Guide
Cannot Connect to a Paired Device
Cannot Discover Services on an Unpaired Remote Device
Dial-up Networking Service Does Not Start
How Do I Determine the Bluetooth Device Address (BDA) of My Hardware Device?
How Do I Determine the Version of the Host Controller Interface (HCI)?
How Do I find Information about the Bluetooth Hardware Attached to My Computer?
How Do I Test a Network Access Connection?
Why Do I Get an Unknown Port Message When I Try to Use a Bluetooth Serial Port?
Cannot Connect to a Paired Device
Paired devices are always displayed in My Bluetooth Places, even if the remote device is out of range or not turned on.
Verify that the remote member of the pair is within radio range and turned on and then attempt the connection again.
Cannot Discover Services on an Unpaired Remote Device
The remote device may not be turned on, it may be out of range, or it may not be in Discoverable mode. First verify that
the remote device is turned on. If the remote device is turned on, verify that it is in Discoverable mode (consult the remote
device user manual for information about how to set the device to Discoverable mode). Perform a search for devices to
verify that the device is within range.
Dial-up Networking Service Does Not Start
The dial-up networking service will not start unless a properly configured modem is attached to the server. Verify that the
modem is usable as a local device from the server.
1. In Bluetooth Configuration, click the Local Services tab, and then double-click Dial-up Networking.
2. From the Modems list, click the name of the modem that will be used to dial out, and then click OK.
3. Click OK to close Bluetooth Configuration.
Review Copy