User's Manual

8 Contents
External Keyboard problems . . . . . . . . . . . . 102
Unexpected characters
. . . . . . . . . . . . . . 103
Lockups and Software Problems
. . . . . . . . . . . . 103
The computer does not start
. . . . . . . . . . . . 103
The computer stops responding
. . . . . . . . . . 103
A program stops responding or crashes repeatedly 104
A program is designed for an earlier Microsoft
®
Windows
®
operating system . . . . . . . . . . . . . . . . . . 104
A solid blue screen appears
. . . . . . . . . . . . 104
Dell MediaDirect problems
. . . . . . . . . . . . . 104
Other software problems
. . . . . . . . . . . . . . 105
Memory Problems . . . . . . . . . . . . . . . . . . . . 106
Network Problems
. . . . . . . . . . . . . . . . . . . . 107
Mobile Broadband (Wireless Wide Area Network [WWAN]) 107
Power Problems
. . . . . . . . . . . . . . . . . . . . . 108
Printer Problems
. . . . . . . . . . . . . . . . . . . . . 109
Scanner Problems . . . . . . . . . . . . . . . . . . . . 110
Sound and Speaker Problems
. . . . . . . . . . . . . . 111
No sound from integrated speakers
. . . . . . . . 111
No sound from external speakers
. . . . . . . . . 111
No sound from headphones
. . . . . . . . . . . . 112
Remote Control Problems
. . . . . . . . . . . . . . . . 112
Touch Pad or Mouse Problems
. . . . . . . . . . . . . 112
Video and Display Problems
. . . . . . . . . . . . . . 113
If the display is blank
. . . . . . . . . . . . . . . . 113
If the display is difficult to read
. . . . . . . . . . 114
If only part of the display is readable
. . . . . . . 114