User's Manual

3–6 Quick Reference
Troubleshooting
■ Be sure that the computer wireless antennae are free from
obstructions.
■ Be sure that the cable or DSL modem and its power cord are
properly connected, and that the lights are on.
■ Be sure that the wireless router (access point) is properly
connected to its power adapter and the cable modem, and that
the lights are on.
■ Disconnect and then reconnect all cables, and turn the power
off and then back on.
✎
For information on setting up a home wireless network connection,
visit http://www.hp.com/go/t echcenter/wireless (English only).
Contacting Customer Care
If you are unable to find the help you need by using the Help and
Support Center, you may need to contact Customer Care.
For the fastest possible resolution of your problem, have the
computer and the following information available when you call
or e-mail:
■ Product name located on the display or keyboard.
■ Serial number (s/n) listed on the service tag.
❏ The service tag label is on the bottom of the computer.
❏ To display the service tag information on the computer
screen, select Start > Help and Support > My HP
Computer.
■ Date the computer was purchased.
■ Conditions under which the problem occurred.
■ Error messages that have been displayed.
■ The manufacturer and model of a printer or other accessories
connected to the computer.