User manual

LinkMAX

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 HSA300A User Manual

Page 41 of 49

6 Troubleshooting

Q: How can I reset the modem configuration?

A: It is a hardware-reset button on the modem product label to reset modem

configuration to factory default.

1. Power up modem

2. Press and hold the button about 5 seconds

3. The modem restarts automatically with default setting.

Note: All configurations will be reset including PPP username and password.

Q: How come the main page is not displayed?

A: This can be generated by many different causes. Make sure the modem is

powered on for 1 minute and the modem is connected to the PC Ethernet port

properly.

Then check to make sure that your modem is in the same subnet as the PC it

connects to. To change IP address of modem or PC, refer to section on

“Modify IP address”. On Windows XP or 2000, click Start -> Run, then type

cmd and click the OK button. (To check the PC’s current IP address on

Windows ME or 98, open MS-DOS Prompt window in Start !

! Programs !

Accessories !

! MS-DOS Prompt.) After the prompt window is shown, type

ipconfig in the prompt.

An effective way to test whether your PC and your modem is connected in the

same subnet is to do the Ping Test. On DOS prompt window, type