User's Manual

Frequently Asked Questions B-9
Difficulties with
Modem-On-Hold
Why is my Internet connection lost after I make outgoing phone calls?
If your phone service does not include Three-Way Call, your Internet connection
will be lost when you make outgoing phone calls using the NetWaiting application.
Contact your phone company for more information about Three-Way Call.
In addition, your ISP will need to support Modem-On-Hold if you are to use its
features. Contact your ISP and check for Modem-On-Hold support. If your ISP
does not support Modem-On-Hold, you may wish to disable Call Waiting before
going online. Your modem can be set to automatically disable Call Waiting while
you are online.
To disable Call Waiting in Windows XP (in Classic View) and Windows 2000
1. Click Start → Control Panel or Start → Settings → Control Panel.
2. Double-click the Phone and Modem Options icon.
3. The Edit Location dialog box appears.
4. Click your Internet location from the list to select it, and then click the Edit
button.
5. Click the check box next to the To disable call waiting, dial option.
6. Click the arrow next to the To disable call waiting, dial box.
Three options are displayed: *70, 70# and 1170.
7. Select the appropriate option. If you are unsure which option is appropriate for
your area, contact your ISP for more information.
To disable Call Waiting in Windows Me and Windows 98 SE
1. For Windows Me users, click Start → Settings → Control Panel, and then
click the Dial-Up Networking icon.
2. For Windows 98 SE users, double-click the My Computer icon located on your
Windows Desktop.
3. In the next dialog box, double-click the Dial-up Networking icon for your
Internet connection. The Connect To dialog box appears.
You may need to check
with your local
telephone company for
the correct code to
disable Call Waiting.