Technical data

xxvi Web Tools Administrator’s Guide
53-1002934-02
Other industry resources
For additional resource information, visit the Technical Committee T11 website. This website
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
http://www.t11.org
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:
http://www.fibrechannel.org
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Switch model
• Switch operating system version
• Software name and software version, if applicable
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
The serial number label is located as follows:
• Brocade 300, 5100, 5300, 6505, M6505, 6510, 6520, 6547, 7800, VA-40FC, and
Brocade Encryption Switch—On the switch ID pull-out tab located inside the chassis on the
port side on the left
• Brocade 5410, 5424, 5430, 5431, 5450, 5460, 5470, 5480—Serial number label
attached to the module
• Brocade 6510—On the pull-out tab on the front of the switch
• Brocade DCX and DCX 8510-8—On the bottom right on the port side of the chassis
*FT00X0054E9*
FT00X0054E9