Technical data

Brocade SilkWorm 4100 Hardware Reference Manual xi
Publication Number: 53-0000563-02
Getting Technical Help
Contact your switch support supplier for hardware, firmware, and software support, including product
repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Technical Support contract number, if applicable
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportShow command output
• Detailed description of the problem and specific questions
• Description of any troubleshooting steps already performed and results
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label, as
shown here:
:
The serial number label is located as follows:
• SilkWorm 2000-series switches: Bottom of chassis.
• SilkWorm 3200, 3250, 3800, and 3850 switches: Back of chassis.
• SilkWorm 3900 switch: Bottom of chassis.
• SilkWorm 4100 switch: On the switch ID pull-out tab located on the port side of the switch and
on the inside of the chassis, near power supply # 1 (the power supply on the right when looking
at the nonport side of the switch).
• SilkWorm 12000 and 24000 directors: Inside the front of the chassis, on the wall to the left of
the ports.
• SilkWorm Fabric AP7420: On the bottom of the chassis and on the back of the chassis.
3. World Wide Name (WWN)
• SilkWorm 3250, 3850, 3900, and 4100 switches and SilkWorm 12000 and 24000 directors:
Provide the license ID. Use the licenseIdShow command to display the license ID.
•
SilkWorm Fabric AP7420: Provide the switch WWN. Use the switchShow command to
display the switch WWN.
• All other SilkWorm switches: Provide the switch WWN. Use the wwn command to display the
switch WWN.
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