Technical data

Web Tools Administrator’s Guide xix
Publication Number: 53-0000522-09
Getting Technical Help
Contact your switch support supplier for hardware, firmware, and software support, including product
repairs and part ordering. To expedite your call, have the following information available:
1. General Information
Technical Support contract number, if applicable
Switch model
Switch operating system version
Browser and Java Plug-in version
Error numbers and messages received
Java console window messages
Screen shots
supportSave command output
Detailed description of the problem and specific questions
Description of any troubleshooting steps already performed and results
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label, as
shown here:
:
The serial number label is located as follows:
SilkWorm 2000-series switches: Bottom of chassis.
SilkWorm 3016 and 4012 switch: Side of switch module.
SilkWorm 200E, 3200, and 3800 switches: Nonport side of chassis.
SilkWorm 3250, 3850, and 3900 switches: Bottom of chassis.
SilkWorm 4100 switches: On the switch ID pull-out tab located on the port side and on the
inside of the chassis, near power supply 1 (on the right when looking at the nonport side).
SilkWorm 12000, 24000, and 48000 directors: Inside the front of the chassis, on the wall to the
left of the ports.
SilkWorm Multiprotocol Router Model AP7420: On the bottom of the chassis and on the back
of the chassis.
3. World Wide Name (WWN)
SilkWorm 200E, 3016, 3250, 3600, 3850, 3900, 4012, and 4100 switches and SilkWorm 12000,
24000, and 48000 directors: Provide the license ID. Use the licenseIDShow command to
display the license ID.
SilkWorm Multiprotocol Router Model AP7420: Provide the switch WWN. Use the
switchShow command to display the switch WWN.
All other SilkWorm switches: Provide the switch WWN. Use the wwn command to display the
switch WWN.
*FT00X0054E9
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