Technical data

ServerIron ADX Graphical User Interface Guide 199
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Appendix
A
Appendix A
Troubleshooting
You can troubleshoot the problems that occur in ADX device web interface.
Unable to open web interface
Problem
The ADX device web interface does not open.
Solution
Verify the following items to resolve this problem:
• Make sure that the following services are enabled on the device:
- Hypertext Transfer Protocol (HTTP)
- Simple Object Access Protocol (SOAP)
- Secure HTTP (HTTPS)
The HTTP and SOAP services are enabled by default. However, to enable HTTPS, ensure that
the device supports SSL and then generate a SSL certificate. The SSL protocol uses digital
certificate and a private-public key pair to establish a secure connection. To enable SOAP
service, run the following command in the CLI.
ServerIronADX# web-management soap-service
• Make sure that the web-management services are enabled in the device. If not, after entering
the privilege mode, run the following command in the CLI to enable the web-management
services.
ServerIronADX# web-management enable
ServerIronADX# web-management http
ServerIronADX# web-management https
ServerIronADX# crypto-ssl certificate generate default_cert
• Make sure that you have installed Flash Player 10.2 or higher in the system. You can download
the Flash Player from www.adobe.com.
• Make sure that you open the web interface using one of the following web browsers: Google
Chrome, Internet Explorer, and Mozilla Firefox web browsers. You can also use other web
browsers such as Safari, Opera and so on to open the web interface if they have flash installed
in the system. However, the ADX web interface has not been validated with these browsers.