User Manual v12.1.0 Instruction Manual

Brocade Network Advisor SAN + IP User Manual 1837

53-1002949-01

Device technical support

You can use Technical Support to collect SupportSave data (such as, RASLOG, TRACE and so on)

and switch events from Fabric OS, IronWare, and Network OS devices.

To gather technical support information for the Management application server, refer to “Capturing

technical support information” on page 506.

Scheduling technical support information collection

You can capture technical support and event information for up to 50 devices. Technical

SupportSave uses the built-in FTP, SCP, or SFTP server configured on the Management server to

save data. If the switch is running Fabric OS 5.3.X or later, the Management application uses the

SCP server to save data, if configured. To make sure the built-in FTP, SCP, or SFTP server is

configured correctly, refer to“Configuring an external FTP, SCP, or SFTP server” on page 226.

NOTE

Fabric OS switches must be running Fabric OS 5.2.X or later to collect technical support data.

NOTE

Network OS switches must be running Network OS 2.1.X or later to collect technical support data.

NOTE

The Host must be a managed Brocade HBA.

NOTE

Scheduling technical support data collection is not supported on ESXi Servers.

NOTE

You must have the SupportSave privilege to perform this task. For more information about privileges,

refer to “User Privileges” on page 1935.

To capture technical support and event information, complete the following steps.

1. Select Monitor > Technical Support > Product/Host SupportSave.

The Technical SupportSave dialog box displays.

2. Click the Schedule tab.