User Manual v12.1.0 Instruction Manual

1844 Brocade Network Advisor SAN + IP User Manual
53-1002949-01
Device technical support
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7. Click Close on the Technical SupportSave Status dialog box.
Viewing the technical support repository
You can only view technical support save files that are captured in the default location. Table 184
details the default locations for the technical support save files.
To view the technical support repository, complete the following steps.
1. Select Monitor > Technical Support > View Repository.
The Technical Support Repository dialog box displays.
Progress The status of the supportsave. On products running Fabric OS 7.0 or later, this field
shows the percentage complete and is updated every minute. For IronWare and Host
products, as well as Fabric OS products running 6.4 or earlier, this field cannot
display the percentatge (only displays whether it is ‘in Progress’ or’ Completed’).
Status The status of the support save, for example, Ceases or Failure.
TABLE 184 Technical support save defaults
Type Default location Default naming convention
Client SupportSave User_Home/ServerIP/Managed Product
Name/support
DCM-Client-SS-Time_Stamp
Server SupportSave Install_Home\support DCM-SS-Time_Stamp
Host (discovered
from the SAN tab)
Install_Home\data\ftproot\technicalsupport\
host
Supporinfo-HostName-Day-mm-dd-yyyy-
hh-mm-ss
Host (discovered
from the IP tab)
Install_Home\data\ftproot\technicalsupport\
host
IPProd-DCB-Time_Stamp
IronWare Product Install_Home\data\ftproot\technicalsupport\
ipproducts
IPProd-Device_Display_Name-IP_Address
-Time_Stamp
SAN Product Install_Home\data\ftproot\technicalsupport\ Supporinfo-HostName-Day-mm-dd-yyyy-
hh-mm-ss
Auto Trace Dump Install_Home\data\ftproot\tracedump\
Standalone
Network OS devices
Install_Home\data\ftproot\technicalsupport\i
pproducts\NOS
IPProd-Device_Display_Name-IP_Address
-Time_Stamp
VCS-enabled
Network OS devices
Install_Home\data\ftproot\technicalsupport\i
pproducts\NOS
IPProd-Fabric_Name-Seed_Switch_IP-
Time_Stamp\IPProd-Fabric_Name-
Product_Name-Product_IP-Time_Stamp
Field Description