Warranty Guide

Brondell products are backed by some of the most comprehensive warranties in the industry. Brondell warrants
that all products (excluding consumable items) shall be free from defects in material and workmanship under
normal use and service.
S1200 Residential One-Year Limited Warranty
• 100% Coverage of all parts and labor for the entire product (excluding consumable filters) for the first year from
original date of purchase
S1400 Residential Three-Year Limited Warranty
• 100% Coverage of all parts and labor for the entire product (excluding consumable filters) for the first year from
original date of purchase
• 75% Coverage of all parts and labor for the entire product (excluding consumable filters) for the second year
from original date of purchase
• 50% Coverage of all parts and labor for the entire product (excluding consumable filters) for the third year from
original date of purchase
S1200/1400 Commercial Warranty
Warranty period one year from original purchase date for all Brondell products. Warranties may not apply to
products that are used for heavy commercial, hospital, or other high use non-residential applications.
Exclusions and Limitations
1. BRONDELL warrants its products to be free from manufacturing defects under normal use and service. This
warranty is extended only to the ORIGINAL PURCHASER.
2. BRONDELL’s obligations under this warranty are limited to repairs or replacement, at BRONDELL’s option,
of products or parts found to be defective, provided that such products were properly installed and used in
accordance with instructions. BRONDELL reserves the right to make such inspections as may be necessary
in order to determine the cause of the defect. BRONDELL will not charge for labor or parts in connection with
warranty repairs for the first three years from date of purchase on all products except those that may be subject
to commercial use limitations.
3. BRONDELL is not responsible for the cost of removal, return (shipping) and/or re-installation of products. This
warranty does NOT apply to:
• Damage or loss which occurs during shipment.
• Damage or loss sustained through any natural or man-made causes beyond the control of BRONDELL,
including but not limited to fire, earthquake, floods, etc.
• Damage or loss resulting from sediments or foreign matter contained in a water system.
• Damage or loss resulting from negligent or improper installation including installation of a unit in a harsh or
hazardous environment.
• Damage or loss resulting from removal, improper repair, modification of the product, or improper
maintenance including damage caused by chlorine or chlorine related products
• Damage or loss resulting from electrical surges, electrical outages, lightning strikes, or other acts which are
not the fault of Brondell or which the Product is not specified to tolerate.
4. This warranty gives you specific legal rights. You may have other rights which vary from state to state.
THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY BRONDELL. REPAIR OR REPLACEMENT AS
PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE PURCHASER.
BRONDELL SHALL NOT BE RESPONSIBLE FOR LOSS OF USE OF THE PRODUCT OR FOR OTHER INCIDENTAL,
SPECIAL, FOR CONSEQUENTIAL DAMAGES OR EXPENSES INCURRED BY THE PURCHASER OR FOR LABOR
OR OTHER COSTS DUE TO INSTALLATION OR REMOVAL OR COSTS OF REPAIRS BY OTHERS, OR FOR ANY
OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE
LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY, ARE EXPRESSLY LIMITED TO THE
DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS, SO THE ABOVE LIMITATION
AND EXCLUSION MAY NOT APPLY TO YOU.
How to Obtain Service
To obtain repair service under this warranty, you must contact an authorized BRONDELL Service Center to
obtain an RMA (Return Merchandise Authorization) number. Proof of purchase in the form of a copy of the
original receipt must accompany the returned unit for the warranty to be valid. Take or ship the unit pre-paid to
the closest Brondell authorized service center along with the RMA number and proof of purchase.
To obtain the RMA number and locate the BRONDELL Service Center location nearest you, please call
1-888-542-3355, Mon–Fri, 9am–5pm PST.
WARRANTY