User Manual

Troubleshooting and Routine Maintenance
24
4
Error messages 4
As with any sophisticated office product, errors may occur. If this happens, your cordless handset
identifies the error and shows an error message. The most common error messages are shown
below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error Message Cause Action
Base Unit in
use
The machine (base unit) is being
used for intercom calling.
Wait until the line is free.
The machine (base unit) is being
set up for cordless handset
registration.
Wait until the registration is finished.
The machine (base unit) is being
used for Message Center functions
such as OGM recording or ICM
playing.
Wait until machine (base unit) is back in standby
mode.
Cannot
register
Handset
You failed to register the cordless
handset.
Try to register the cordless handset again. (See
Registering additional cordless
handsets on page 3.)
Line in use Another person is on the phone line
using the machine’s (base unit)
speaker phone or another cordless
handset.
Wait until the line is free.
The machine (base unit) is
receiving faxes.
Wait until the line is free.
Low Battery
Put handset
on cradle
The battery of the cordless handset
is low.
Charge the battery. (See Charging the
battery on page 25.)
No Caller ID There is no incoming call history.
You did not receive calls or you
have not subscribed to the Caller ID
service from your telephone
company.
If you want to use the Caller ID feature call your
telephone company. (See Caller ID in the User’s
Guide.)
Searching for
Base Unit
(Base Unit
not detected)
The cordless handset is too far from
the machine (base unit).
Bring the cordless handset closer to the machine
(base unit).
You have not registered the
cordless handset.
Register the cordless handset. (See Registering
additional cordless handsets on page 3.)