User Manual

Troubleshooting
187
7
Out of Memory The machine’s memory is full and the
machine cannot scan the entire
document.
Press and do one of the following:
 Decrease the scanner resolution.
 Reduce the number of the documents.
Unable to Scan XX
(XX is an error code.)
A machine error is occurring. Turn the machine off and then on, and then try to
scan again. If the error is not cleared after turning
the machine off and then on, make a note of the
error message and report it to your dealer or to
Brother Customer Service.
Document Jam  The Document Guides are not set to
the correct document size.
 The settings are not suitable for your
document.
 Paper dust has accumulated on the
surface of the Pick-up Roller or
Separation Pad.
 The document is unacceptable for the
machine.
 The document is not loaded properly.
Clear the document jam (see Document Jam
on page 190) and then do the following:
 Adjust the Document Guides to fit the width of
the document. When Scan Size is set to Auto
and you are scanning a document that
contains multiple page sizes, insert narrow
pages straight and as close to the centre of the
machine as possible. If the document will not
be fed straight, use Continuous Scanning.
 Confirm the settings. See Important in
Document Jam on page 190.
 Clean the Pick-up Roller and Separation Pad.
See
Clean the Scanner on page 169.
 Load the acceptable document for the
machine. See
Acceptable Document
on page 28.
 Load your document properly (see Loading
Standard Size Documents on page 33), and
then try again.
Error Cause Action