User Manual

Troubleshooting
196
7
The document is
jammed.
 Paper dust has accumulated on the
surface of the Pick-up Roller or
Separation Pad.
 There are foreign objects in the
document feeder.
 Your document is not acceptable for
the machine.
 A receipt is scanned without using
the Receipt Carrier Sheet.
 Clean the Separation Pad and Pick-up Roller.
To clean the Separation pad, see
Replace the
Separation Pad on page 175 to refer how to pull
the Separation Pad out from the machine, clean
the rubber side of the Separation Pad with a soft
lint-free cloth moistened with water, and then
attach the Separation Pad in the machine. To
clean the Pick-up Roller, see
Clean the Scanner
on page 169.
 Remove any foreign objects or ripped paper
from the document feeder.
 Make sure your document is acceptable for the
machine. See
Acceptable Document
on page 28.
 Scan the receipt using the Receipt Carrier
Sheet. See
Loading a Receipt on page 37, and
Scan Receipts Using BR-Receipts (Windows
®
)
on page 89 or Scan Receipts Using BR-
Receipts (Macintosh) on page 101.
The scan quality is
poor.
 Paper dust has accumulated on the
surface of the Pick-up Roller or
Separation Pad.
 Paper dust has accumulated on the
surface of the glass strips inside the
machine.
 The resolution is too low.
 Clean the Separation Pad and Pick-up Roller.
To clean the Separation pad, see
Replace the
Separation Pad on page 175 to refer how to pull
the Separation Pad out from the machine, clean
the rubber side of the Separation Pad with a soft
lint-free cloth moistened with water, and then
attach the Separation Pad in the machine. To
clean the Pick-up Roller, see
Clean the Scanner
on page 169.
 Clean the glass strips inside the machine. See
Clean the Scanner on page 169.
 Increase the scanner resolution.
The machine pauses
for about 3 seconds
between each page
when scanning.
The machine has entered motor save
mode. If you scan continuously, the
internal temperature of the machine
may increase, causing the machine to
enter motor save mode.
NOTE
The length of the pause may vary
depending on the scanning
conditions.
This is normal and you may continue to scan. If you
scan continuously, the internal temperature of the
machine may increase, causing the machine to
enter motor save mode.
Bleed through is seen
in the scan data.
The settings are not appropriate for the
type of document being scanned.
Check the Bleed Through Prevention/Remove
Background Colour check box.
Difficulty Cause Suggestions