User Manual

Troubleshooting
226
10
Error message Cause Action
Check Connection The machine is not connected to your
computer.
Connect the machine to your computer, and then try
again.
Out of Memory The machine’s memory is full. To clear the error, do one of the following:
 Press any button (ADS-2400N / ADS-3000N) or
(ADS-2800W / ADS-3600W).
 Turn the machine off and then on by unplugging
the machine from the AC electrical socket, and
then plugging the machine in again.
To avoid the error, do one of the following:
 Reduce the numbers of your documents.
 Reduce the resolution setting or file size.
This machine is not
connected to your
PC
The machine is not connected to your
computer.
Connect the machine to your computer, and then try
again.
Replace Pick up
roller
The pick-up roller has been used over
200,000 times.
Replace the pick-up roller with a new one. Scanning
errors may occur if you do not replace the part. See
Replace the Pick-up Roller on page 213.
Replace Reverse
roller
The reverse roller has been used over
200,000 times.
Replace the reverse roller with a new one. Scanning
errors may occur if you do not replace the part. See
Replace the Reverse Roller on page 217.
Replace pick up and
reverse roller
Both the reverse roller and the pick-up
roller have been used over
200,000 times.
Replace the reverse roller and the pick-up roller with
new ones. Scanning errors may occur if you do not
replace the parts. See Replace the Pick-up Roller
on page 213 and Replace the Reverse Roller
on page 217.
Unable to Scan XX
(XX is an error code.)
A machine error has occurred. Turn the machine off and then on, and then try to
scan again. If the error is not cleared after turning
the machine off and on, make a note of the error
message and report it to your Brother dealer or
Brother customer service.
Scan error due to
length, reduce
length
The scanned documents have
exceeded the maximum allowed
length.
To scan documents longer than the maximum
allowed length, decrease the resolution of the
documents.