User Manual

Troubleshooting
234
10
Software Difficulties 10
A multifeed occurs. The document is not loaded correctly. Load your document correctly (see Standard-size
Documents on page 59), and then try again.
Cannot scan. Secure Function Lock is on. Call your administrator to check your Secure
Function Lock settings.
See Secure Function Lock 3.0 (ADS-2800W /
ADS-3600W) on page 39
Cannot scan thick
cards successfully.
Either the card placement or scan
settings may be incorrect.
Set your card sideways. Scan using the following
settings:
Plastic card mode: Off
Resolution: 600 dpi
Document Size: Auto
Multifeed detection: Off
The edge of your
document does not
scan correctly, or the
scan is stretched when
scanning a thick
document.
A thick document hits the output tray. Scan your document without using the output tray.
Auto Start Scan does
not start.
(ADS-2800W/
ADS-3600W)
The settings for Auto Start Scan (the
9th Shortcut tab) are incorrect.
Confirm the settings for Auto Start Scan (the 9th
Shortcut tab).
See Auto Start Scan on page 8
Difficulty Cause Suggestions
Cannot install
software.
— (Windows
®
only)
Run the scanner driver on the installation disc to
repair and reinstall the software.
Cannot start
ControlCenter4
(Windows
®
).
—
If the icon does not appear in the task tray,
click (Brother Utilities) on your desktop, and
then click the drop-down list and select your model
name (if not already selected). Click Scan in the left
navigation bar, and then click ControlCenter4.
Cannot configure the
settings to scan from
the Control Panel of
the machine.
(ADS-2400N /
ADS-3000N)
— Use Remote Setup. See Set Up the Brother
Machine from Your Computer on page 199.
Difficulty Cause Suggestions