user manual

Troubleshooting
69
B
Ink low One or more of the ink cartridges are
near the end of their life. If one of the
color ink cartridges is near the end of
its life and someone is sending you a
color fax, your machine’s
“handshake” will ask that the fax be
sent in black & white. If the sending
machine has the ability to convert it,
the color fax will be printed at your
machine as a black & white fax.
Order a new ink cartridge. You can
continue printing until the
Touchscreen shows
Cannot Print. (See Ordering
accessories and supplies on page ii
and Replacing the ink cartridges
on page 55.)
Low Temperature The room temperature is too low. After warming the room, allow the
machine to warm up to room
temperature. Try again later.
No Caller ID There is no incoming call history. You
did not receive calls or you have not
subscribed to the Caller ID service
from your telephone company.
If you want to use the Caller ID
feature, call your telephone company.
(See Advanced User’s Guide: Caller
ID.)
No Ink Cartridge An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 55.)
No Paper Fed The machine is out of paper or paper
is not correctly loaded in the paper
tray.
Do one of the following:
 Refill the paper tray, and then
press OK on the Touchscreen.
 Remove and reload the paper,
then press OK on the
Touchscreen. (See Loading
paper and other print media
on page 12.)
The paper tray was not fully inserted. Remove the paper tray and re-install
it until it locks into place, and then
press OK on the Touchscreen.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is
closed evenly at both ends. (See
Printer jam or paper jam on page 75.)
The paper is jammed in the machine. Remove the jammed paper. (See
Printer jam or paper jam on page 75.)
If this error occurs often during
2-sided copying or 2-sided printing,
the paper feed rollers may be stained
with ink. Clean the paper feed rollers.
(See Advanced User’s Guide:
Cleaning the paper feed rollers.)
No Response/Busy The number you dialed does not
answer or is busy.
Verify the number and try again.
Error Message Cause Action