Basic User’s Guide MFC-J245 Version 0 USA/CAN
If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-J245 Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
Brother numbers NOTE For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
Service Center Locator (USA only) For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit us at http://www.brother-usa.com/service/. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER. Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers.
Accessories and Supplies Description Item Ink Cartridge Standard Yield LC101BK (Prints approx. 300 pages) 1 Ink Cartridge Standard Yield LC101Y (Prints approx. 300 pages) 1 Ink Cartridge Standard Yield (blue) LC101C (Prints approx. 300 pages) 1 Ink Cartridge Standard Yield (red) LC101M (Prints approx. 300 pages) 1 Ink Cartridge High Yield LC103BK (Prints approx. 600 pages) 1 Ink Cartridge High Yield LC103Y (Prints approx.
Notice - Disclaimer of Warranties (USA and Canada) BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
Compilation and Publication Notice Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
User's Guides and where do I find them? Which Guide? What's in it? Where is it? Product Safety Guide Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using.
Table of Contents (Basic User’s Guide) 1 General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 Accessing Brother Utilities (Windows® 8) .............................................................2 Accessing the Advanced User’s Guide and Software and Network User’s Guide ...2 Viewing User’s Guides ........................................
Receive Mode settings ........................................................................................27 Ring Delay .....................................................................................................27 F/T Ring Time (Fax/Tel mode only) ...............................................................27 Easy Receive.................................................................................................28 6 Telephone services and external devices 29 Telephone services.....
A Routine maintenance 51 Replacing the ink cartridges ................................................................................ 51 Cleaning and checking the machine.................................................................... 54 Cleaning the scanner..................................................................................... 54 Cleaning the print head .................................................................................55 Checking the print quality ......................
Table of Contents (Advanced User’s Guide) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM.
1 General information Using the documentation 1 WARNING 1 Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. Bold Italics Courier New Bold typeface identifies specific keys on the machine’s control panel and on the computer screen. Italicized typeface emphasizes an important point or refers you to a related topic.
Chapter 1 Accessing Brother Utilities (Windows® 8) If you are using a PC or tablet running Windows® 8, you can make your selections either by tapping the screen or by clicking with your mouse. After the printer driver is installed, (Brother Utilities) appears on both the Start screen and the desktop. a Tap or click Brother Utilities either on the Start screen or the desktop.
General information a Turn on your PC. Insert the Brother CD-ROM into your CD-ROM drive. NOTE (Macintosh) a Turn on your Macintosh. Insert the Brother CD-ROM into your CD-ROM drive. The following window will appear. b c Double-click the User’s Guides icon. d Click User’s Guides. If the country screen appears, choose your country. e After the list of User’s Guides appears, choose the Guide you want to read. If the Brother screen does not appear, go to Computer (My Computer).
Chapter 1 Presto! PageManager User’s Guide (Macintosh) NOTE Presto! PageManager is available as a download from http://nj.newsoft.com.tw/download/ brother/PM9SEInstaller_BR_multilang2.dmg The complete Presto! PageManager User’s Guide can be viewed from the Help selection in the Presto! PageManager application.
General information To access the Brother CreativeCenter (http://www.brother.com/creativecenter/) for FREE photo projects and printable downloads, click Brother CreativeCenter. To return to the Top Menu, click Back or if you are finished, click Exit. Accessing Brother Support (Macintosh) 1 You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM. Double-click the Brother Support icon.
Chapter 1 Control panel overview 1 1 10 01/01 19:45 Fax 2 1 LCD (Liquid Crystal Display) The LCD displays messages to help you set up and use your machine. 2 Mode keys: 3 a or b Press a or b to scroll through the menus and options. Menu Access the main menu. Clear Press to delete characters or to go back to the previous menu level. OK Lets you choose a setting. FAX Lets you access Fax mode. SCAN Lets you access Scan mode.
General information 6 9 8 5 6 If you turn off the machine using Black Start Lets you start sending faxes or making copies in black & white. Also lets you start a scanning operation (in color or black & white depending on the scan setting in the ControlCenter software). Color Start Lets you start sending faxes or making copies in full color. Also lets you start a scanning operation (in color or black & white, depending on the scan setting in the ControlCenter software).
Chapter 1 Basic Operations The following steps show how to change a setting in the machine. In this example, the Receive Mode setting is changed from Fax Only to Fax/Tel. a b Press (FAX). Press Menu, 3, 1, 1. Fax Only Select ab & OK c Press a or b to choose Fax/Tel. Fax/Tel d Press OK. Accepted NOTE Press Clear if you want to go back to the previous level. e 8 Press Stop/Exit.
2 Loading paper 2 b Loading paper and other print media Lift the output paper tray cover (1). 2 2 1 Load only one size of paper and one type of paper in the paper tray at a time. (For more information about paper size, weight and thickness, see Choosing the right print media on page 17.) a Pull the paper tray completely out of the machine. c NOTE • If the paper support flap (1) is open, close it, and then close the paper support (2).
Chapter 2 e NOTE When you are using Legal size paper, press and hold the universal guide release button (1) as you slide out the front of the paper tray. Gently put the paper into the paper tray printing surface face down and top edge in first. Check that the paper is flat in the tray. 1 d Fan the stack of paper well to avoid paper jams and misfeeds. IMPORTANT Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.
Loading paper f Gently adjust the paper width guides (1) to fit the paper. Make sure the paper width guides lightly touch the sides of the paper. i While holding the paper tray in place, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 2 1 2 1 IMPORTANT DO NOT use the paper support flap when printing on Legal size paper. g Close the output paper tray cover. h Slowly and firmly push the paper tray completely into the machine.
Chapter 2 Loading envelopes 2 Loading envelopes a About envelopes 2 Use envelopes that weigh from 20 to 25 lb (80 to 95 g/m2). Before loading, press the corners and sides of envelopes to make them as flat as possible. Some envelopes require you to make margin settings in the application you are using. Make sure you do a test print first before printing multiple envelopes. IMPORTANT DO NOT use the following types of envelopes, as they will not feed correctly: • That are of a baggy construction.
Loading paper b Put envelopes in the paper tray with the printing surface face down. If the envelope flaps are on the long edge, load the envelopes in the tray with the flap on the left, as shown in the illustration. Gently press and slide the paper width guides (1) and paper length guide (2) to fit the size of the envelopes. If you have problems printing on envelopes with the flap on the short edge, try the following: a b Open the envelope flap.
Chapter 2 Unprintable area 2 The unprintable area depends on the settings in the application you are using. The figures show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper only when the Borderless print feature is available and turned on. For more information, see Software and Network User’s Guide: Print without a Border (Windows®) or Print without a Border (Macintosh).
Loading paper Paper settings Paper Type 2 c The print quality can be affected by the type of paper you use in the machine. To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load. Press Menu, 2, 2. Press a or b to choose Plain Paper, Inkjet Paper, Brother BP71, Other Glossy or Transparency. Press OK. You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes.
Chapter 2 Recommended print media 2 IMPORTANT DO NOT use the following kinds of paper: To get the best print quality, we suggest using the Brother paper in the table. • Damaged, curled, wrinkled, or irregularly shaped We recommend using 3M Transparency Film when you print on transparencies. 1 Brother paper Paper Type Item Premium Plus Glossy Photo 1 Letter BP71GLTR 4" 6" BP71GP20 Handling and using print media Store paper in its original packaging and keep it sealed.
Loading paper Choosing the right print media 2 Paper type and size for each operation Paper Type 2 Paper Size Fax Cut-Sheet Cards Envelopes Transparencies 2 Usage Copy Printer Letter 8 1/2 11 in. (215.9 279.4 mm) Yes Yes Yes A4 8.3 11.7 in. (210 297 mm) Yes Yes Yes Legal 8 1/2 14 in. (215.9 355.6 mm) Yes Yes Yes Executive 7 1/4 10 1/2 in. (184 267 mm) – Yes Yes A5 5.8 8.3 in. (148 210 mm) – Yes Yes A6 4.1 5.8 in.
3 Loading documents How to load documents a 3 Unfold the ADF Document Support (1). 1 3 You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF 3 The ADF can hold up to 20 pages and feeds each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the pages before placing them in the ADF. Document sizes and weights Length: 5.8 to 14 in. (148 to 355.6 mm) Width: 5.8 to 8.5 in.
Loading documents e b After using the ADF, close the ADF Document Support. Push down on the upper-left portion of the ADF Document Support to close it completely. Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. 3 1 Using the scanner glass 3 You can use the scanner glass to fax, to copy or to scan individual pages or pages in a book. Document sizes supported Length: Up to 11.7 in. (297 mm) Width: Up to 8.5 in. (215.
Chapter 3 Unscannable area 3 The unscannable area depends on the settings in the application you are using. This figure shows the unscannable areas. 1 2 4 3 Usage Fax Document Size Top (1) Left (2) Bottom (3) Right (4) Letter 0.12 in. (3 mm) 0.16 in. (4 mm) Legal A4 Copy Scan 1 20 All paper sizes 0.12 in. 1 (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.04 in. (1 mm) 0.04 in. (1 mm) The unscannable area is 0.04 in. (1 mm) when you use the ADF.
4 Sending a fax How to send a fax a 4 c 4 (Basic User’s Guide) Do one of the following to load your document: For information about changing the following fax-sending settings, see pages 22 to 23. Place the document face down in the ADF. (See Using the ADF on page 18.) Glass Scan Size Load your document face down on the scanner glass. (See Using the scanner glass on page 19.
Chapter 4 f Setting scanner glass size for faxing When the LCD asks you Next Page?, do one of the following: To send a single page, press 2 to choose No(Dial) (or press Black Start again). When documents are A4 size, you need to set the Scan Size to A4. If you do not, the bottom portion of the faxes will be missing. The machine starts sending the document. To send more than one page, press 1 to choose Yes and go to step g. g h Place the next page on the scanner glass. Press OK.
Sending a fax Transmission Verification Report You can use the Transmission Verification Report as proof that you sent a fax. This report lists the sender’s name or fax number, the time and date of the transmission, duration of the transmission, the number of pages sent, and whether or not the transmission was successful. There are several settings available for the Transmission Verification Report: On: Prints a report after every fax you send.
5 Receiving a fax Receive Modes Choose the correct Receive Mode The correct Receive Mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother machine.
Receiving a fax To set the Receive Mode, follow the instructions: a b Press (FAX). Press Menu, 3, 1, 1. NOTE If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off. (See Turning off Distinctive Ring on page 31.) c Press a or b to choose Fax Only, Fax/Tel, External TAD or Manual. Press OK. d Press Stop/Exit.
Chapter 5 Using Receive Modes 5 5 Fax Only mode will automatically answer every call as a fax call. Fax/Tel Fax/Tel mode helps you manage incoming calls by recognizing whether they are fax or voice calls and handling them in one of the following ways: Faxes will be automatically received. Voice calls will start the F/T Ring to tell you to pick up the line. The F/T Ring is a fast pseudo/double-ring made by your machine.
Receiving a fax Receive Mode settings Ring Delay 5 The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of 4 rings. (See Using external and extension telephones on page 36 and Easy Receive on page 28.) a b c d Press 5 (FAX). Press Menu, 3, 1, 2.
Chapter 5 Easy Receive If Easy Receive is On: 5 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest. If Easy Receive is Off: 5 If you are at the machine and answered a call first by lifting the external handset, press Black Start or Color Start, and then press 2 to receive.
6 Telephone services and external devices Telephone services 6 Your machine supports the Caller ID and Distinctive Ring subscriber telephone services that some telephone companies offer. If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.
Chapter 6 Distinctive Ring 6 Do you have Voice Mail? If you have Voice Mail on the telephone line that you will install your new machine on, there is a strong possibility that Voice Mail and the machine will conflict with each other while receiving incoming calls. However, the Distinctive Ring feature allows you to use more than one number on your line, so both Voice Mail and the machine can work together without any problems.
Telephone services and external devices NOTE Ring Pattern #1 is often called Short-Short and is the most commonly used. If the ring pattern you received is not on this chart, call your telephone company and ask for one that is shown. The machine will only answer calls to its registered number. The first two rings are silent on the machine. This is because the machine must “listen” to the ring pattern to compare it to the pattern that was registered. Other telephones on the same line will ring.
Chapter 6 Voice over Internet Protocol (VoIP) 6 If you have questions about how to connect your machine to the VoIP system, call your VoIP provider. VoIP is a type of phone system that uses an Internet connection instead of a traditional telephone line. Telephone providers frequently bundle VoIP together with Internet and cable services. After you have connected your machine to the VoIP system, press Hook to verify that the machine has a dial tone.
Telephone services and external devices Connecting an external TAD (telephone answering device) • If You do not subscribe to the Distinctive Ring service: You must plug your TAD into the EXT. jack of your machine. If your TAD is plugged into a wall jack, both your machine and the TAD will try to control the telephone line. (See the illustration.) 6 You may choose to connect an external answering device.
Chapter 6 Connections 6 The external TAD must be plugged into the jack labeled EXT on the machine. Your machine cannot work correctly if you plug the TAD into a wall jack (unless you are using Distinctive Ring). a Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position. b Plug the telephone line cord from the telephone wall jack into the jack labeled LINE. c Remove the protective cap (1) from the jack labeled EXT.
Telephone services and external devices Multi-line connections (PBX) We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line system, we suggest you ask the installer to connect the machine to the last line on the system. This prevents the machine being activated each time the system receives telephone calls. If all incoming calls will be answered by a switchboard operator, we recommend that you set the Receive Mode to Manual.
Chapter 6 Using external and extension telephones 6 Using extension telephones If you let the machine answer first, you will have to go to the machine so you can press Hook to send the call to the cordless handset. If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at an extension telephone by pressing the Telephone Answer Code # 5 1. (See F/T Ring Time (Fax/Tel mode only) on page 27.
Telephone services and external devices Changing the remote codes 6 The preset Fax Receive Code is l 5 1. The preset Telephone Answer Code is # 5 1. If you want to, you can replace them with your own codes. a b c Press (FAX). Press Menu, 3, 1, 5. Press a or b to choose On (or Off). Press OK. d Enter the new Fax Receive Code. Press OK. e Enter the new Telephone Answer Code. Press OK. f Press Stop/Exit.
7 Dialing and storing numbers How to dial Manual dialing 7 7 a Load your document. b Press c Press all of the digits of the fax number. (FAX). Fax Redial If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Black Start or Color Start to try again. If you want to make a second call to the last number dialed, you can save time by pressing Redial/Pause and Black Start or Color Start. Redial/Pause only works if you dialed from the control panel.
Dialing and storing numbers Storing numbers 7 Storing Speed Dial numbers 7 You can set up your machine to do the following types of easy dialing: Speed Dial and Groups for broadcasting faxes. You can store up to 40 two-digit Speed Dial numbers, each with its own name. When you dial, you will only have to press a few keys (See Advanced User’s Guide: Setting up Groups for Broadcasting and Broadcasting (Black & White only).
Chapter 7 Changing and deleting Speed Dial numbers 7 If you try to store a Speed Dial number where a number has already been stored, the LCD displays the name or number that has been stored there, and will ask you to do one of the following: #05:MIKE 1.Change 2.Exit Press 1 to change or delete the stored number. Press 2 to exit without making a change. If you choose 1, you will be able to change the stored number and name, or enter a new one.
8 Making copies How to copy a 8 Do one of the following to load your document: 8 Stop copying 8 To stop copying, press Stop/Exit. Place the document face down in the ADF. (See Using the ADF on page 18.) Place the document face down on the scanner glass. (See Using the scanner glass on page 19.) b Press (COPY). The LCD displays the default copy settings: 8 1 2 3 1 Copy Ratio 2 Quality 3 Number of Copies Use the dial pad to enter the number of copies.
Chapter 8 Copy options When you want to quickly change the copy settings temporarily for the next copy, use the Copy Options key. The machine returns to its default settings one minute after it finishes copying, or if the mode timer returns the machine to FAX mode. (See Advanced User’s Guide: Mode Timer.) (Basic User’s Guide) 8 Paper Type To get the best print quality if you are copying on special paper, set the machine for the type of paper you are using. a Load your document.
9 How to print from a computer Printing a document 9 9 The machine can receive and print data from your computer. To print from a computer, you must install the printer driver. For more information, see Software and Network User’s Guide: Print. a Install the Brother printer driver from the CD-ROM. (See Quick Setup Guide.) b From your application, choose the Print command in the application you are using.
10 How to scan to a computer Before scanning 10 10 To use the machine as a scanner, install a scanner driver. Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.) Scanning a document as a PDF file using ControlCenter4 (Windows®) 10 For more information, see Software and Network User’s Guide: Scan Using ControlCenter4 Advanced Mode (Windows.®). NOTE The screens on your PC may vary depending on your model.
How to scan to a computer c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click OK. d Make sure the machine you want to use is selected from the Model drop-down list.
Chapter 10 e Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 2 3 4 5 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button. 4 You can choose a scanning resolution from the Resolution drop-down list.
How to scan to a computer g h Click the Scan tab. i Click Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically. Click File.
Chapter 10 How to change the machine’s SCAN mode settings for PDF scanning using ControlCenter4 (Windows®) 10 Use ControlCenter4 to change your machine’s SCAN mode settings. a (Windows® XP, Windows Vista® and Windows® 7) Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
How to scan to a computer e Click the File tab. You can change the default settings. 1 2 3 4 5 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button. 10 4 You can choose a scanning resolution from the Resolution drop-down list. 5 You can choose the document size from the Document Size drop-down list. f Click OK.
Chapter 10 How to scan a document as a PDF file using the control panel (Windows® and Macintosh) a b c Load your document. (See How to load documents on page 18.) d Do one of the following: Press (SCAN). Press a or b to choose Scan to File. Press OK. If you want to use the default settings, go to step g. If you want to change the default settings, go to step e. e Press a or b to choose On. Press OK. f Choose the settings for Scan Type, Resolution, File Type, Scan Size and Remove Bkg.
A Routine maintenance Replacing the ink cartridges Your machine is equipped with an ink dot counter. The ink dot counter monitors the level of ink in each of the four cartridges. When the machine detects an ink cartridge is running out of ink, the machine displays a message. The LCD displays which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order.
b d Press the lock release lever (1) as shown to release the cartridge color indicated on the LCD. Remove the cartridge from the machine. Turn the green release lever on the orange protective packing (1) counterclockwise until it releases the vacuum seal. Then remove the orange protective packing as shown. 2 1 1 2 1 c Open the new ink cartridge bag for the color indicated on the LCD, and then take out the ink cartridge. IMPORTANT • DO NOT shake the ink cartridges.
Routine maintenance e f Each color has its own correct position. Insert the ink cartridge in the direction of the arrow on the label. Gently push the back of the ink cartridge—marked PUSH—until it latches, and then close the ink cartridge cover. NOTE • If you replaced an ink cartridge, for example Black, the LCD may ask you to verify that it is a brand new one (for example, Did You Change Blck?). For each new cartridge you installed, press 1 (Yes) to reset the ink dot counter for that color.
Cleaning and checking the machine Cleaning the scanner c A In the ADF unit, clean the white bar (1) and the glass strip (2) with a lint-free cloth moistened with a non-flammable glass cleaner. A a Unplug the machine from the AC power outlet. b Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.
Routine maintenance Cleaning the print head To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem. Clean the print head if you get a horizontal line in the text or graphics, or blank spots where text should appear on your printed pages. You can clean Black only; Yellow, Cyan, and Magenta together; or all four colors at once. Cleaning the print head consumes ink.
h i After the cleaning procedure is finished, press Color Start. The machine prints the Print Quality Check Sheet again. Return to step d to repeat the procedure. Press Stop/Exit. If you clean the print head at least five times and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again up to five more times. If the print has not improved, call Brother Customer Service. (See Brother numbers on page i.
Routine maintenance Setting the date and time NOTE A The LCD displays the date and time. If it is not current, follow these instructions to re-enter it. i You can add the date and time to each fax you send by setting your Station ID. When the print alignment is not adjusted properly, text looks blurry like this. After the print alignment is adjusted properly, text looks like this. a b Press Menu, 0, 1, 1. c Enter the two digits for the month using the dial pad, and then press OK.
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following: The machine's power cord is connected correctly and the machine's power switch is turned on.
Troubleshooting Scanning problems: Scanning Difficulties on page 86 Software problems: Software Difficulties on page 86 B 59
Error and maintenance messages As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the table. You can correct most errors and perform routine maintenance by yourself.
Troubleshooting Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it. Take out the new ink cartridge and reinstall it slowly and firmly until it latches. (See Replacing the ink cartridges on page 51.) An ink cartridge is not installed correctly. Cannot Print Replace XX Ink Clean Unable Init Unable Print Unable Scan Unable XX XX XX XX A used ink cartridge was reinstalled. Remove the used ink cartridge and install a new one.
Error Message Cause Action Cover is Open The scanner cover is not locked in the closed position. Lift the scanner cover, and then close it again. Make sure the telephone line cord and USB cable (if used) have been guided correctly through the cable channel and out the back of the machine. Data Remaining Print data is left in the machine's memory. Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.
Troubleshooting Error Message Cause Action Ink Box Full The ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty.
Error Message Cause Action Ink Low XXXXXXX One or more of the ink cartridges are near the end of their life. If one of the color ink cartridges is near the end of its life and someone is sending you a color fax, your machine’s “handshake” will ask that the fax be sent in black & white. If the sending machine has the ability to convert it, the color fax will be printed at your machine as a black & white fax. Order a new ink cartridge. You can continue printing until the LCD displays Cannot Print.
Troubleshooting Error Message Cause Action No Response/Busy The number you dialed does not answer or is busy. Verify the number and try again. Not Registered You tried to access a Speed Dial number that has not been stored in the machine. Set up the Speed Dial number. (See Storing Speed Dial numbers on page 39.) Out of Memory The machine's memory is full. If a fax-sending or copy operation is in process: Press Stop/Exit and wait until the other operations in process finish, and then try again.
Error Message Cause Action Wrong Paper Size The Paper Size setting does not match the size of paper in the tray. 1 Check that the Paper Size you choose on the LCD matches the size of the paper in the tray. (See Paper Size on page 15.) You did not set the paper guides in the tray to the indicators for the paper size you are using. 2 Make sure you loaded the paper in a Portrait position and set the paper guides at the indicators for your paper size. (See Loading paper and other print media on page 9.
Troubleshooting Transferring your faxes or Fax Journal report Transferring faxes to your PC B If the LCD displays: Clean Unable Init Unable Print Unable Scan Unable You can transfer the faxes from your machine's memory to your PC. a XX XX XX XX We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine on page 67 or Transferring faxes to your PC on page 67.
Transferring the Fax Journal report to another fax machine e B If you have not set up your Station ID, you cannot enter fax transfer mode. (See Quick Setup Guide: Set your Station ID.) a b c Press Stop/Exit. IMPORTANT To avoid future document jams, close the ADF cover correctly by pressing it down in the center. Press Menu, 9, 0, 2. Document is jammed inside the ADF unit Enter the fax number to which the Fax Journal report will be forwarded. Press Black Start.
Troubleshooting Removing small documents jammed in the ADF a b b B Pull the paper tray (1) completely out of the machine. Lift the Document Cover. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. 1 1 1 c d Pull the two green levers inside the machine towards you to remove the jammed paper. d Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position.
e Pull the jammed paper (1) out of the machine. • If the print head is in the right corner as shown in the illustration (2), you cannot move it. Re-connect the power cord. Hold down Stop/Exit until the print head moves to the center. Then unplug the machine from the power source and take out the paper. • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.
Troubleshooting g Make sure you look carefully inside the machine (1) for any pieces of paper. i 1 1 j h Open the Jam Clear Cover (1) at the back of the machine. Remove the jammed paper. Look inside the machine from a lower angle and make sure there are no pieces of paper remaining.
k Close the Jam Clear Cover. Make sure the cover is closed correctly. CAUTION Be careful not to pinch your fingers when you close the scanner cover. n l Put the paper tray firmly back in the machine. While holding the paper tray in place, pull out the paper support until it locks in the open position, and then unfold the paper support flap. Make sure you pull out the paper support until it locks into place. IMPORTANT DO NOT use the paper support flap when printing on Legal size paper.
Troubleshooting c Pull the two green levers inside the machine towards you to remove the jammed paper. d Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position. e Load one sheet of thick Letter or A4 sized paper, such as glossy paper, deep into the machine as shown in the illustration.
f If the thick paper is pushing any jammed paper out, remove the jammed paper. h Open the Jam Clear Cover (1) at the back of the machine. 1 i IMPORTANT DO NOT touch the encoder strip (1). Doing this may cause damage to the machine. 1 g 74 Pull the thick paper out of the machine. Load one sheet of thick Letter or A4 sized paper, such as glossy paper, deep into the machine as shown in the illustration.
Troubleshooting j If the thick paper is pushing any jammed paper out, remove the jammed paper. l Close the Jam Clear Cover. Make sure the cover is closed correctly. m Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. 1 IMPORTANT DO NOT touch the encoder strip (1). Doing this may cause damage to the machine. 1 3 2 B CAUTION Be careful not to pinch your fingers when you close the scanner cover.
n Put the paper tray firmly back in the machine. o Plug the machine back into the AC power outlet.
Troubleshooting If you are having difficulty with your machine B NOTE • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.
Printing Difficulties (continued) Difficulty Suggestions No printout. If old, unprinted data remains in the printer driver spooler, it will prevent new print jobs from printing. Open the printer icon and delete all data as follows: (continued) (Windows® XP) Click Start/Printers and Faxes. (Windows Vista®) Click /Control Panel/Hardware and Sound/Printers. (Windows® 7) Click /Devices and Printers/Printers and Faxes. (Windows® 8) Move your mouse to the lower right corner of your desktop.
Troubleshooting Print Quality Difficulties Difficulty Suggestions Poor print quality. Check the print quality. (See Checking the print quality on page 55.) Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Paper Type on page 15.) For more information, see Software and Network User’s Guide: Change the Media Type (Windows®) or Change the Media Type (Macintosh).
Print Quality Difficulties (continued) Difficulty Suggestions Printing appears dirty or ink seems to run. Make sure you are using the recommended types of paper. (See Acceptable paper and other print media on page 15.) Do not handle the paper until the ink is dry. Make sure the printing surface is face down in the paper tray. Make sure you are using Genuine Brother Innobella™ Ink. If you are using photo paper, make sure that you have set the correct paper type.
Troubleshooting Paper Handling Difficulties (continued) Difficulties Suggestions Machine feeds multiple pages. Do the following: (See Loading paper and other print media on page 9.) Make sure the paper is loaded correctly in the paper tray. Remove all the paper from the tray and fan the stack of paper well, then put it back in the tray. Make sure you do not push the paper in too far. Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam on page 69.
Printing Received Faxes Difficulty Condensed print Horizontal streaks Suggestions This is usually caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. Top and bottom sentences are cut off Missing lines Vertical black lines when receiving. The sender's scanner may be dirty.
Troubleshooting Receiving Faxes Difficulty Suggestions Cannot receive a fax. Press Hook in Fax mode to make sure your machine has a dial tone. If you hear static or interference on your fax line, call your local telephone provider. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine. If you subscribe to DSL, VoIP or MagicJack services, call your service provider for connection instructions.
Receiving Faxes (continued) Difficulty Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD (telephone answering device) on page 33.) (continued) 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine’s LINE jack. 2 Remove the protective cap from your Brother machine’s EXT.
Troubleshooting Sending Faxes (continued) Difficulty Suggestions Sent faxes are blank. Make sure you are loading the document correctly. (See Loading documents on page 18.) Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 54.) Handling Incoming Calls Difficulty Suggestions The machine “hears” a voice as a CNG Tone.
Scanning Difficulties Difficulty Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click Scan Settings, Select to choose the Brother TWAIN/WIA driver. starting to scan. (Windows®) TWAIN or ICA errors appear when starting to scan. (Macintosh) Make sure the Brother TWAIN driver is chosen as the primary source in your scanning application.
Troubleshooting Dial Tone B Machine Information Setting the dial tone to Detection will shorten the dial-detect pause. Checking the serial number a b a Press Menu, 6, 1. Your machine’s serial number will appear on the LCD. b Press Stop/Exit. c Press Menu, 0, 4. Press a or b to choose Detection or No Detection. Press OK. Press Stop/Exit.
Reset functions B The following reset functions are available: 1 Machine Reset You can reset the machine’s settings, such as the Date and Time and Ring Delay. 2 Address&Fax Address & Fax resets the following settings: Speed Dial (Speed-Dial and Setup Groups) Station ID (Name and Number) Report settings (Transmission Verification Report, Speed Dial and Fax Journal) 3 All Settings You can restore all settings to the factory setting.
C Menu and features tables Using the Menu tables C Press the Menu keys to choose the settings and options you want to set as they are displayed on the LCD. We have included a step-by-step Menu table and Features tables so you can see all the available choices for each setting and feature. You can use these tables to quickly set up your preferred settings in the machine. C Memory Storage C Even if there is a power failure, you will not lose your menu settings, because they are stored permanently.
Menu keys To access the menu mode: C a b Press Menu. Choose an option. You can scroll more quickly through each menu level by pressing a or b for the direction you want. 1.Ink 2.General Setup 3.Fax 4.Copy Access the menu. 5.Print Reports Go to the next menu level. 6.Machine Info. Accept an option. 0.Initial Setup Go back to the previous menu level. c Press OK when that option appears on the LCD. The LCD will then display the next menu level.
Menu and features tables Menu table C This menu table will help you understand the menu selections and options in the machine's LCD menu. The factory settings are shown in bold followed by an asterisk. NOTE Once you learn the order of the options, you can access a setting by pressing Menu, pressing the number of the Level 1 option, pressing the number of the Level 2 option, and so on, until you see the setting you want. Menu ( ) C Level1 Level2 Level3 Options Descriptions Page 1.Ink 1.
Level1 Level2 Level3 Options Descriptions Page 2.General Setup 3.Paper Size — Letter* Sets the size of the paper in the paper tray. 15 Adjusts the ring volume. See (Continued) Legal A4 A5 Executive 4"x6" 4.Volume 1.Ring Off Low Med* High 2.Beeper Off Low* Adjusts the volume level of the beeper. Med High 3.Speaker Off Low Adjusts the speaker volume. Med* High 5.LCD Contrast — Light Dark* 6.
Menu and features tables Level1 Level2 Level3 Options Descriptions Page 3.Fax 1.Setup Receive 1.Receive Mode Fax Only* Choose the Receive Mode that best suits your needs. 24 Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode. 27 Sets the length of the pseudo/double-ring time in Fax/Tel mode. 27 The machine receives fax messages automatically when you answer a call and hear fax tones.
Level1 Level2 Level3 Options Descriptions Page 3.Fax 2.Setup Send 1.Fax Resolution Standard* Sets the default resolution for outgoing faxes. See (Continued) Fine . S.Fine Photo 2.Contrast Auto* Light Changes the lightness or darkness of faxes you send. Dark 3.Real Time TX Next Fax Only On Sends a fax without using the memory. Off* 4.Overseas Mode On Off* 0.Glass ScanSize A4 Letter* 3.Report Setting 1.
Menu and features tables Level1 Level2 Level3 Options Descriptions Page 3.Fax 0.Miscellaneous 1.TX Lock — Stops unauthorized users from changing the machine’s current settings. See 2.Distinctive Off* Uses the Telephone Company’s Distinctive Ring subscriber service to register the ring pattern with the machine. 30 See (Continued) Set (On) 4.Copy 1.Quality 3.Caller ID Display# View or print a list of the last 30 Caller IDs stored in the memory.
Level1 Level2 Level3 Options Descriptions Page 0.Initial Setup 1.Date&Time 1.Date&Time — Adds the date and time to the LCD and in the headings of the faxes you send. 57 2.Auto Daylight On Change this setting to On if you want the machine to change automatically for Daylight Saving Time. See . Enter your name and fax number to appear on each page you fax. See . Off* 2.Station ID — Fax: Name: 3.Tone/Pulse — (Canada only) 4.Dial Tone Tone* Pulse — Detection No Detection* 5.
Menu and features tables Features tables Fax Resolution ( C ) C Level1 Level2 Level3 Options Descriptions Page — — — Standard* Sets the resolution for outgoing faxes. See Fine . S.Fine Photo See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Copy Options ( ) C Level1 Level2 Level3 Options Descriptions Page Quality — — Normal* Choose the Copy resolution for the next copy. See Best Enlarge/Reduce — — Fit to Page Custom(25-400%) .
Level1 Level2 Level3 Options Descriptions Page Paper Size — — Letter* Choose the paper size that matches the paper in the tray. 42 Adjusts the density of copies. See Legal A4 A5 Executive 4"(W)x6"(H) Density — — -onnnn+ -nonnn+ . -nnonn+* -nnnon+ -nnnno+ Stack/Sort — — Stack* Sort Page Layout — — Off(1in1)* 2in1(P) You can choose to stack or sort multiple copies. You can make N in 1 or Poster copies. 2in1(L) 2in1(ID) 4in1(P) 4in1(L) Poster(3x3) No.
Menu and features tables SCAN ( ) C Level1 Level2 Level3 Options Descriptions Page Scan to E-mail Set Options — Off* If you want to use the control panel to change the machine’s settings, choose On. See On . The settings below will appear when On is selected in Set Options. Scan Type — Color* Black and White Resolution — 100dpi 200dpi* You can choose the scan type for your document. You can choose the scan resolution for your document.
Level1 Level2 Level3 Options Descriptions Page Scan to Image Set Options — Off* If you want to use the control panel to change the machine’s settings, choose On. See On The settings below will appear when On is selected in Set Options. Scan Type — Color* Black and White Resolution — 100dpi 200dpi* You can choose the scan type for your document. You can choose the scan resolution for your document.
Menu and features tables Level1 Level2 Level3 Options Descriptions Page Scan to OCR Set Options — Off* If you want to use the control panel to change the machine’s settings, choose On. See (Available after Presto! PageManager is downloaded for Macintosh users. See Accessing Brother Support (Macintosh) on page 5.) On . The settings below will appear when On is selected in Set Options.
Level1 Level2 Level3 Options Descriptions Page Scan to File Set Options — Off* If you want to use the control panel to change the machine’s settings, choose On. See On The settings below will appear when On is selected in Set Options. Scan Type — Color* Black and White Resolution — 100dpi 200dpi* You can choose the scan type for your document. You can choose the scan resolution for your document.
Menu and features tables (Address Book) C Level1 Level2 Level3 Options Descriptions Page Search — — — Dial by pressing only a few keys. 38 Set Speed Dial — — — You can set up Speed Dial numbers, so you can dial by pressing only a few keys (and Start). 39 Setup Groups — — — You can set up Group numbers for broadcasting. See . See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.
Entering Text C When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad keys have three or four letters printed on the keys. The keys for 0, # and l are used for special characters. Press the dial pad key the number of times shown in the table to access the character you want.
Menu and features tables Special characters and symbols C Press l, # or 0 repeatedly until you see the special character or symbol you want. Press l for (space) ! " # $ % & ' ( ) +,-.
D Specifications D General D NOTE This chapter provides a summary of the machine’s specifications. For additional specifications that are not included here, visit http://www.brother.com/. Printer Type Inkjet Print Head Black: Piezo with 210 nozzles 1 Color: Piezo with 70 nozzles 3 Memory Capacity 64 MB LCD (Liquid Crystal Display) 16 characters 1 line Power Source AC 100 to 120 V 50/60 Hz Power Consumption 1 Copying Mode: Approx. 16 W 2 Ready Mode: Approx.
Specifications Dimension 7.1 in. (180 mm) 16.1 in. (410 mm) 14.7 in. (374 mm) 18.5 in. (471 mm) Weight 17.6 lb (8.0 kg) Noise Level (Sound Pressure) Operating: 50 dB(A) (Maximum) 1 Temperature Operating: 50 to 95 F (10 to 35 C) Best Print Quality: 68 to 91 F (20 to 33 C) Operating: 20 to 80% (without condensation) Best Print Quality: 20 to 80% (without condensation) Humidity ADF (automatic document feeder) Up to 20 pages Document Size ADF Width: 5.8 in. to 8.5 in. (148 mm to 215.
Print media Paper Input D Paper Tray D Paper Type: Plain Paper, Inkjet Paper (coated paper), Glossy Paper 1 and Transparency 1 2 Paper Size 3: Letter, Legal, Executive, A4, A5, A6, Envelopes (Com-10, DL, C5, Monarch), Photo (4" 6")/(10 15 cm), Photo 2L (5" 7")/(13 18 cm) and Index Card (5" 8")/(127 203 mm) Width: 3.86 in. - 8.5 in. (98 mm - 215.9 mm) Length: 5.8 in. - 14 in. (148 mm - 355.6 mm) For more information, see Paper weight, thickness and capacity on page 17.
Specifications Fax D Compatibility ITU-T Group 3 Modem Speed Automatic Fallback 14,400 bps Scanning Width 8.19 in. (208 mm) (Letter) Printing Width 8.26 in.
Copy 1 D Color/Black Yes/Yes Copy Width 8.26 in. (210 mm) 1 Multiple Copies Stacks/Sorts up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Resolution Prints up to 1200 2400 dpi When copying on Letter size paper.
Specifications Scanner D Color/Black Yes/Yes TWAIN Compliant Yes (Windows® XP 1/Windows Vista®/Windows® 7/Windows® 8) (Mac OS X v10.6.8, 10.7.x, 10.8.x) WIA Compliant Yes (Windows® XP 1/Windows Vista®/Windows® 7/Windows® 8) ICA Compliant Yes (Mac OS X v10.6.8, 10.7.x, 10.8.
Printer D Resolution Up to 1200 6000 dpi Printing Width 3 8.26 in. [8.5 in. (borderless) 1] Borderless 2 Letter, A4, A6, Photo (4" 6")/(10 15 cm), Index Card (5" 8")/(127 203 mm), Photo 2L (5" 7")/(13 18 cm) Print Speed 4 1 When the Borderless feature is set to On. 2 See Paper type and size for each operation on page 17. 3 When printing on Letter size paper. 4 For detailed specifications visit http://www.brother.com/.
Specifications Interfaces USB 1 2 D Use a USB 2.0 interface cable that is no longer than 6 feet (2 m). 1 Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB 1.1 interface. 2 Third party USB ports are not supported.
Computer requirements D SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS PC Interface For Drivers For Applications (including Drivers) 150 MB 1 GB Windows Vista® 1 4 500 MB 1.3 GB Windows® 7 1 4 650 MB Computer Platform & Operating System Version Windows ® Operating System Hard Disk Space to install USB 2 Windows® XP Home 1 4 Printing Windows® XP Scanning Professional PC Fax 3 Processor 32bit (x86) or 64bit (x64) processor 14 Windows® 8 1 4 Macintosh Operating System Mac OS X v10.
Specifications Consumable items D Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge Starter ink cartridges are in the box. The first time you install the ink cartridges the machine will use extra ink to fill the ink delivery tubes. This is a one-time process that enables high quality printing. Afterward, replacement ink cartridges will print the specified number of pages.
E Index A Accessories and supplies .......................... ii Address Book Group dial changing ............................................40 Speed Dial changing ............................................40 deleting ..............................................40 setting up ...........................................39 using ..................................................38 ADF (automatic document feeder) ...........18 Answering machine (TAD) .......................33 connecting .................
Out of Memory ......................................65 Paper Jam ............................................65 Print Unable ..........................................61 Scan Unable .........................................61 Wrong Paper Size .................................66 Extension telephone, using ......................36 External telephone, connecting ................35 F Fax codes changing ...............................................37 Fax Receive Code .........................
Presto! PageManager See Software and Network User’s Guide. See also Help in the Presto! PageManager application. Print alignment check ....................................56 difficulties ..............................................77 printable area ........................................14 quality check .........................................55 resolution ............................................112 specifications ......................................
Brother International Corporation 200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.
