Basic User’s Guide MFC-9130CW MFC-9330CDW MFC-9340CDW Not all models are available in all countries. In USA: Visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your model’s page to download other manuals.
If you must call Customer Service Complete the following information for future reference: Model Number: MFC-9130CW / MFC-9330CDW / MFC-9340CDW (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
Brother numbers IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
Service Center Locator (USA only) For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit us on-line at http://www.brother-usa.com/service/. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER. Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers.
Order information Description Item Toner Cartridge TN-221BK (Approx. 2,500 pages) 1 2 3 Toner Cartridge Toner Cartridge Toner Cartridge TN-221C (Approx. 1,400 pages) 1 2 3 TN-225C (Approx. 2,200 pages) 1 2 4 TN-221M (Approx. 1,400 pages) 1 2 3 TN-225M (Approx. 2,200 pages) 1 2 4 TN-221Y (Approx. 1,400 pages) 1 2 3 TN-225Y (Approx. 2,200 pages) 1 2 4 4 pcs. Drum Unit DR-221CL (Approx. 15,000 pages) 5 6 7 1 pc. Drum Unit DR-221CL-BK (Approx.
Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
User’s Guides and where do I find them? Which Guide? What’s in it? Where is it? Product Safety Guide Read this Guide first. Read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the Box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using.
Which Guide? AirPrint Guide 1 vi What’s in it? This Guide provides information for using AirPrint to print from OS X v10.7.x, 10.8.x and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Visit us at http://solutions.brother.com/.
Table of Contents (Basic User’s Guide) 1 General information 1 Using the documentation ....................................................................................... 1 Symbols and conventions used in the documentation .................................... 1 Accessing Brother Utilities (Windows® 8).............................................................. 2 Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide.......................................................
4 Sending a fax 35 How to send a fax ................................................................................................35 Stop faxing.....................................................................................................36 Faxing A4 size documents from the scanner glass .......................................36 Canceling a fax in process ............................................................................36 Transmission Verification Report..............................
8 Dialing and storing numbers 56 How to dial........................................................................................................... 56 Manual dialing ............................................................................................... 56 Dialing from the Address Book ......................................................................56 Fax redial.......................................................................................................56 Storing numbers .....
B Troubleshooting 100 Identifying your problem ....................................................................................100 Error and maintenance messages .....................................................................102 Transferring your faxes or Fax Journal report .............................................110 Document Jams .................................................................................................112 Document is jammed in the top of the ADF unit ..............
Table of Contents (Advanced User's Guide) You can view the Advanced User's Guide: In USA: Brother Solutions Center at http://solutions.brother.com/ In Other Countries: PDF file / CD-ROM / In the Box The Advanced User's Guide explains the following features and operations.
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1 General information Using the documentation The following symbols and conventions are used throughout the documentation. WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. Bold style identifies the dial pad numbers of the Touchpanel or on the computer screen. Italics Italicized style emphasizes an important point or refers you to a related topic.
Chapter 1 Accessing Brother Utilities (Windows® 8) If you are using a tablet running Windows® 8, you can make your selections either by tapping the screen or by clicking with your mouse. After the printer driver is installed, appears on both the Start screen and the desktop. a Tap or click Brother Utilities either on the Start screen or the desktop. b Select your machine. c Choose the function you want to use.
General information Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide If you have not installed the software, you can find the documentation on the CD-ROM by following these steps: a NOTE 1 If the Brother screen does not appear, go to Computer (My Computer). (For This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features for Fax, Copy, Printer, Scanner, PC-Fax and Network.
Chapter 1 Viewing Documentation (Macintosh) a Turn on your Macintosh. Insert the CD-ROM into your CD-ROM drive. Double-click the BROTHER icon. The following window will appear. 1 How to find Scanning instructions There are several ways you can scan documents. You can find the instructions as follows: Software User's Guide Scanning ControlCenter Network Scanning Nuance™ PaperPort™ 12SE How-to-Guides (Windows® users) b c Double-click the User’s Guides icon. d e Click User’s Guides.
General information How to find Network setup instructions Your machine can be connected to a wireless or wired (MFC-9330CDW and MFC-9340CDW only) network. Basic setup instructions: (see Quick Setup Guide.) Connection to a wireless access point or router supports Wi-Fi Protected Setup or AOSS™: (see Quick Setup Guide.) More information about network setup: (see Network User's Guide.
Chapter 1 Accessing Brother Support (Windows®) 1 You can find all the contacts you will need, such as web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers on page i and on the CD-ROM. Click Brother Support on the Top Menu. The Brother Support screen appears. To access our website (http://www.brother.com/) click Brother Home Page.
General information Accessing Brother Support (Macintosh) 1 1 You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM. Double-click the Brother Support icon. Choose your model if needed. The Brother Support screen appears. To download and install Presto! PageManager, click Presto! PageManager. To access the Brother Web Connect application web page, click Brother Web Connect.
Chapter 1 Control panel overview 1 The MFC-9130CW, MFC-9330CDW and MFC-9340CDW have the same 3.7 in. Touchscreen LCD and Touchpanel 1. 1 This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used. 1 1 3.7 in.Touchscreen LCD (Liquid Crystal Display) This is a Touchscreen LCD. You can access the menus and options by pressing them as they are displayed on this screen. 8 NOTE The illustrations in this Guide are based on MFC-9340CDW.
General information 1 2 3 4 2 Touchpanel: 3 The LEDs on the Touchpanel only light up when they are available for use. Press Press and hold down Cancel to turn off the machine. The Touchscreen LCD will show Shutting Down and will stay on for a few seconds before going off. Home Press to return to the Home screen. The factory setting shows the date and time, but you can change the Home screen’s default setting (see Setting the Ready screen on page 13.) to turn on the machine.
Chapter 1 3.7" Touchscreen LCD 1 You can select three types of screens for the Home screen. When the Home screen is displayed, you can change the displayed screen by swiping left or right, or pressing d or c. The following screens show the machine status when the machine is idle. 2 3 1 4 Home screen The Home screen shows the date and time and provides access to Fax, Copy, Scan, Wi-Fi setup, Toner levels and Setup screen. When the Home screen is displayed the machine is in Ready mode.
General information NOTE 3 Swiping is a type of user operation on the Touchscreen that is performed by brushing your finger across the screen to display the next page or item. (Toner) See the remaining toner life. 1 Press to access the Toner menu. NOTE The indication of remaining toner life will vary depending on the types of documents printed and customer’s usage. 4 (Settings) Press to access the main settings (for more information, see Settings screen on page 12).
Chapter 1 10 New Fax Settings screen When Fax Preview is set to On, you can see how many new faxes you received into the memory. 10 1 The Touchscreen shows the machine's status when you press . You can check and access all the machine’s settings from the following screen. 䣐䣧䣹䢢䣈䣣䣺䢪䣧䣵䢫䢼䢲䢳 1 2 3 4 5 11 Warning icon 11 8 7 6 1 Toner See the remaining toner life. Press to access the Toner menu. 2 Receive Mode See the current Receive Mode.
General information 4 Date & Time Setting the Ready screen 1 See the date and time. Press to access the Date & Time menu. 5 Fax Preview See the Fax Preview status. Press to access the Fax Preview setting. 6 All Settings Press to access the full Settings menu. Set the Ready screen to either Home, More, Shortcuts 1, Shortcuts 2 or Shortcuts 3. When the machine is idle or you press , the Touchscreen will return to the screen you set. a Press b c Press All Settings. d e Press General Setup.
Chapter 1 Basic Operations 1 g Press Backlight. h Press Med. Press your finger on the Touchscreen to operate it. To display and access all the screen menus or options, swipe left, right, up, down, or press d c or a b to scroll through them. IMPORTANT DO NOT press the Touchscreen with a sharp object, such as a pen or stylus. It may damage the machine. The following steps show how to change a setting in the machine. In this example, the Touchscreen Backlight setting is changed from Light to Med.
General information Shortcut Settings g 1 You can add the fax, copy, scan and Web Connect settings you use most frequently by setting them as your Shortcuts. Later you can recall and apply these settings quickly and easily. You can add up to 18 Shortcuts. Adding Copy Shortcuts 1 h When you have finished changing the settings, press Save as Shortcut. i Read and confirm the displayed list of settings you selected, and then press OK.
Chapter 1 e Enter the fax or telephone number using the dial pad on the Touchpanel, the Address Book or the Call History on the Touchscreen. When you have finished, go to step f. NOTE • You can enter up to 20 digits for a fax number. • If the Shortcut is to be used for broadcasting, press Options and select Broadcasting in step g before entering the fax or telephone number in step e. • You can enter up to 20 fax numbers if the Shortcut is for broadcasting.
General information a If the displayed screen is either Home or More, swipe left or right, or press d or c to display a Shortcut screen. b Press where you have not added a Shortcut. c d Press Scan. e Do one of the following: f Do one of the following: To enter an E-mail address manually, press Manual. Enter the E-mail address using the keyboard on the Touchscreen. (To help you enter letters, see Entering text on page 194.) Press OK.
Chapter 1 k Review the settings you have selected: a If the displayed screen is either Home or More, swipe left or right, or press d or c to display a Shortcut screen. b Press where you have not added a Shortcut. c d Press Web. e Swipe left or right, or press d or c to display the available service, and then press the desired service. f Press your account. If the account needs a PIN code, enter the PIN for the account using the keyboard on the Touchscreen. Press OK.
General information Changing Shortcuts 1 Editing Shortcut Names You can change the settings in a Shortcut. You can edit a Shortcut name. NOTE a (Web Connect Shortcuts) You cannot change a Web Connect Shortcut. If you want to change the Shortcut, you must delete it, and then add a new Shortcut. (For more information, see Deleting Shortcuts on page 19 and Adding Web Connect Shortcuts on page 18.) NOTE You can also press , All Settings and Shortcut Settings. b Press Edit Shortcut Name.
2 Loading paper Loading paper and print media 2 b 2 The machine can feed paper from the paper tray or manual feed slot. While pressing the green paper-guide release levers (1), slide the paper guides to fit the paper you are loading in the tray. Make sure the guides are firmly in the slots. When you load paper in the paper tray, note the following: If your application software supports paper size selection on the print menu, you can select it through the software.
Loading paper d Load paper in the tray and make sure: f The paper is below the maximum paper mark ( ) (1). Lift up the support flap (1) to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine. Overfilling the paper tray will cause paper jams. 2 The side to be printed on is face down. The paper guides touch the sides of the paper so it will feed correctly. 1 1 e Put the paper tray firmly back in the machine.
Chapter 2 Loading paper in the manual feed slot b Open the manual feed slot cover. c Use both hands to slide the manual feed slot paper guides to the width of the paper you are going to use. 2 You can load envelopes and special print media one-at-a-time into this slot. Use the manual feed slot to print or copy on labels, envelopes, thicker paper or glossy paper (for the recommended paper to use, see Acceptable paper and other print media on page 28).
Loading paper d Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further. • To easily remove a small printout from the output tray use both hands to lift up the scanner cover as shown in the illustration. 2 • You can still use the machine while the scanner cover is up.
Chapter 2 Printing on thick paper, labels, envelopes and glossy paper from the manual feed slot c Open the manual feed slot cover. d Use both hands to slide the manual feed slot paper guides to the width of the paper that you are going to use. 2 When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method for printing on thick paper, labels, envelopes or glossy paper.
Loading paper e Use both hands to push one sheet of paper or one envelope firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further. • When Label is selected in the printer driver, the machine will feed the paper from the manual feed slot, even if Manual is not selected as the paper source.
Chapter 2 Unscannable and unprintable areas 2 The figures in the table show maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using. Usage 1 Document Size Top (1) Left (2) Bottom (3) Right (4) Letter 0.12 in. (3 mm) 0.16 in. (4 mm) A4 0.12 in. (3 mm) (ADF) 0.04 in. (1 mm) (Scanner Glass) 0.12 in. (3 mm) Legal 0.12 in. (3 mm) 0.16 in. (4 mm) Copy* Letter 0.16 in. (4 mm) 0.16 in. (4 mm) *a A4 0.16 in.
Loading paper Paper settings Paper Size 2 2 You can use the following sizes of paper for printing faxes: Letter, A4, Legal or Folio. When you change the size of paper in the tray, you must also change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page. You can use the following sizes of paper for copies: Letter, A4, Legal, Executive, A5, A5 L (Long Edge), A6 and Folio and the following sizes for printing faxes: Letter, A4, Legal or Folio (8.
Chapter 2 Acceptable paper and other print media Print quality may vary according to the type of paper you are using. Recommended paper and print media To get the best print quality, we recommend using the paper in the table. You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper, labels, envelopes or glossy paper (see Print media on page 198).
Loading paper Paper capacity of the paper trays Paper Tray (Tray 1) 2 Paper size Paper types No. of sheets Letter, A4, Legal, B5 (JIS), Executive, A5, Plain paper, Thin paper, Recycled paper up to 250 20 lb (80 g/m2) Plain paper, Thin paper, Thick paper, Thicker paper, Bond paper, Recycled paper, Envelopes, Labels, Glossy paper 1 sheet A5 L, A6, Folio 1 Manual Feed Slot Width: 3.0 to 8.5 in. (76.2 to 215.9 mm) Length: 4.57 to 14 in. (116 to 355.6 mm) 1 2 1 Envelope Folio size is 8.5 in.
Chapter 2 Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Loading paper Envelopes 2 The machine is designed to work well with most envelopes. However, some envelopes may have feed and print quality problems because of the way they have been made. Envelopes should have edges with straight, well-creased folds. Envelopes should lie flat and not be of baggy or flimsy construction. Use only quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.
Chapter 2 Labels The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels.
3 Loading documents How to load documents NOTE 3 You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass. Using the automatic document feeder (ADF) 3 • To scan documents that are not appropriate for the ADF, see Using the scanner glass on page 34. • It is easier to use the ADF if you are loading a multiple page document. 3 • Make sure documents with correction fluid or written with ink are completely dry.
Chapter 3 d Adjust the paper guides (1) to fit the width of your document. b Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. c Close the document cover. 1 NOTE To scan non-standard documents, see Using the scanner glass on page 34. Using the scanner glass 3 You can use the scanner glass to fax, copy or scan pages of a book, one page at a time. Document Sizes Supported Length: Up to 11.8 in. (300.
4 Sending a fax How to send a fax 4 c 4 The following steps show you how to send a fax. To send multiple pages use the ADF. a Do one of the following to load your document: Place the document face up in the ADF (see Using the automatic document feeder (ADF) on page 33). Load your document face down on the scanner glass (see Using the scanner glass on page 34). b Do one of the following: When Fax Preview is set to Off, press Fax. When Fax Preview is set to On, press Fax and Sending Fax(es).
Chapter 4 e Faxing A4 size documents from the scanner glass Enter the fax number. Using the dial pad Using the Address Book When faxing A4 size documents, you must set the scan glass size to A4; otherwise, a portion of your faxes will be missing. Address Book Using call history a Call History press (Fax). When Fax Preview is set to On, press Press Fax Start. (Fax) and Faxing from the ADF Sending Fax(es). The machine starts scanning the document.
Sending a fax Transmission Verification Report You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful.
5 Receiving a fax Receive modes 5 5 NOTE You can use four sizes of paper for printing faxes: Letter, A4, Legal or Folio. Choose the correct Receive Mode The correct Receive Mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother machine.
Receiving a fax To set the receive mode follow the instructions below: a Press b c d e f g h Press All Settings. . Swipe up or down, or press a or b to display Fax. Press Fax. Swipe up or down, or press a or b to display Setup Receive. Press Setup Receive. Swipe up or down, or press a or b to display Receive Mode. 5 Press Receive Mode. NOTE If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off (see Distinctive Ring on page 49).
Chapter 5 Using receive modes 5 To receive a fax in Manual mode lift the handset of the external telephone or press 5 Fax mode will automatically answer every call as a fax. Fax/Tel Fax/Tel mode helps you manage incoming calls, by recognizing whether they are fax or voice calls and handling them in one of the following ways: Faxes will be automatically received. Voice calls will start the F/T ring to tell you to pick up the line. The F/T ring is a fast pseudo/double-ring made by your machine.
Receiving a fax Receive Mode settings Ring Delay 5 5 The Ring Delay setting sets the number of times the machine rings before it answers in Fax and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of 4 (see Using external and extension telephones on page 54 and Easy Receive on page 42). a Press b c Press All Settings. d e Press Fax. f g h i j . Swipe up or down, or press a or b to display Fax.
Chapter 5 Easy Receive If Easy Receive is On: 5 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the Touchscreen or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest. If Easy Receive is Off: 5 If you are at the machine and answer a fax call first by lifting the external handset, then press Fax Start, and then press Receive to receive the Fax.
Receiving a fax Fax Preview (Black and White only) Using Fax Preview 5 How to preview a received fax 5 When you receive a fax, you will see a pop-up message on the Touchscreen. (For example: New Fax(es):01 [View]) a You can view received faxes on the Touchscreen by pressing then • Although printed faxes show the received date and time when Fax Receive Stamp is turned on, the Fax Preview screen will not show the received date and time. (Received Faxes).
Chapter 5 Press the Touchscreen or Touchpanel to perform the following operations. How to print all faxes in the list Description Enlarge the fax. Reduce the fax. or Scroll vertically. or Scroll horizontally. a Press b c d Press Received Faxes. 5 (Fax). Press Print/Delete. Do one of the following: Press Print All:New Fax(es) to print all faxes you have not yet viewed. Rotate the fax clockwise. Delete the fax. Press Print All(Old Faxes) to print all faxes you have viewed.
Receiving a fax Turning off Fax Preview a Press b Press c d e Press Off. 5 . (Fax Preview). Press Yes to confirm. If there are faxes stored in the memory, do one of the following: 5 If you do not want to print the stored faxes, press Continue. Press Yes to confirm. Your faxes will be deleted. To print all the stored faxes, press Print All Faxes Before Delete. If you do not want to turn off Fax Preview, press Cancel. f Press .
6 Using PC-FAX How to use PC-FAX PC-Fax Receive (For Windows® only) If you turn on the PC-Fax Receive feature your MFC will store received faxes in memory and send them to your computer automatically. You can then use your computer to view and store these faxes. Even if you turn off your computer (at night or on the weekend, for example), your MFC will receive and store your faxes in its memory. The number of received faxes that are stored in the memory will appear on the Touchscreen.
Using PC-FAX n Press . d Enter the recipient’s fax number using your computer keyboard or by clicking the numeric keypad of the Brother PC-FAX user interface. You can also select a stored number from the Address Book. e Click when using your computer keyboard or the numeric keypad. f Click Start. Your document will be sent to the Brother machine and then faxed to the recipient. NOTE • Before you can set up PC-Fax Receive you must install the MFL-Pro Suite software on your computer.
7 Telephone services and external devices Telephone line services Voice Mail If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. For example, if your Voice Mail is set to answer after 4 rings and your Brother machine is set to answer after 2 rings, then your Brother machine will answer first. This will prevent callers from being able to leave a message in your Voice Mail.
Telephone services and external devices Distinctive Ring 7 Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service under a variety of names, such as Smart Ring, Ring Master or Ident-a-Ring.
Chapter 7 Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you. Registering the Distinctive Ring pattern Very important! Rings After you set the Distinctive Ring feature to On, your Distinctive Ring number will receive faxes automatically.
Telephone services and external devices Turning off distinctive ring a Press b c Press All Settings. d e Press Fax. f g h i Press Miscellaneous. j Press . Swipe up or down, or press a or b to display Fax. Swipe up or down, or press a or b to display Miscellaneous. Press Distinctive. Press Distinctive. Press Off. . NOTE If you do not want to receive faxes on your Distinctive Ring number, you can turn off Distinctive Ring.
Chapter 7 If You Do Not Subscribe to the Distinctive Ring Service: You must plug your TAD into the EXT. jack of your machine. If your TAD is plugged into a wall jack, both your machine and the TAD will try to control the telephone line. (See the illustration below.) Before you connect an external TAD (telephone answering device), remove the protective cap (2) from the EXT. jack on the machine. Connections The external TAD must be plugged into the back of the machine, into the jack labeled EXT.
Telephone services and external devices Recording an outgoing message (OGM) a b c 7 Record 5 seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones. Limit your speaking to 20 seconds. 7 Connect the telephone line cord to the jack labeled EXT. Before you connect an external telephone, remove the protective cap (3) from the EXT. jack on the machine.
Chapter 7 Using external and extension telephones Using extension telephones 7 7 If you answer a fax call at an extension telephone, you can make your machine receive the fax by pressing the Fax Receive Code l51. Using a non-Brother cordless external handset If your non-Brother cordless telephone is connected to the EXT. jack of the machine (see page 53) and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay.
Telephone services and external devices Changing the Remote Codes 7 The preset Fax Receive Code is l51. The preset Telephone Answer Code is #51. If you are always disconnected when accessing your External TAD, try changing the three-digit remote codes, for example ### and 999. a Press b c Press All Settings. d e Press Fax. f g Press Setup Receive. h i Press Remote Codes. . Swipe up or down, or press a or b to display Fax. Swipe up or down, or press a or b to display Setup Receive.
8 Dialing and storing numbers How to dial 8 Dialing from the Address Book 8 8 You can dial in any of the following ways. Manual dialing a b a Load your document. b Press c d Press Address Book. 8 Do one of the following: When Fax Preview is set to Off, press Press , and then enter the first letter of the name and press OK. (Fax) and Sending Fax(es). Press all digits of the fax number. Do one of the following: Swipe up or down, or press a or b to display the number you want. (Fax).
Dialing and storing numbers Storing numbers 8 NOTE If you downloaded Internet Fax: You can set up your machine to do the following types of easy dialing: Address Book and Groups for broadcasting faxes. When you dial an Address Book number, the Touchscreen shows the number. If you want to store an E-mail address to use with Internet Fax or Scan to E-mail server, press address (see Entering text on page 194), and press OK.
Chapter 8 Changing Address Book names or numbers To change the fax or telephone number, press Address. Enter the new fax or telephone number (up to 20 digits) using the keyboard on the Touchscreen. 8 You can change or delete an Address Book name or number that has already been stored. Press OK. If the stored number has a scheduled job, such as a delayed fax or a fax forwarding number, it will be dimmed on the Touchscreen.
9 Making copies How to copy 9 9 Stop copying 9 The following steps show the basic copy operation. To stop copying, press a Copy preset settings Do one of the following to load your document: Place the document face up in the ADF (see Using the automatic document feeder (ADF) on page 33). Load your document face down on the scanner glass (see Using the scanner glass on page 34). b Press the Copy button on the Touchscreen. .
Chapter 9 g h Swipe up or down, or press a or b to display the available settings, and then press the setting you want. Swipe up or down, or press a or b to display the available options, and then press your new option. Repeat steps g and h for each setting you want. If you have finished changing the settings, press OK. Copy Options You can change the following copy settings. Press Copy and then press Options. Swipe up or down, or press a or b to scroll through the copy settings.
10 Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW) With the Direct Print feature, you do not need a computer to print data. You can print by just plugging your USB Flash memory drive into the machine’s USB direct interface. You can also connect and print directly from a camera set to USB mass storage mode. a From the menu bar of an application, click File, then Print.
Chapter 10 Printing data directly from the USB Flash memory drive or digital camera supporting mass storage 1 10 NOTE • Make sure your digital camera is turned on. • Your digital camera must be switched from PictBridge mode to mass storage mode. a Connect your USB Flash memory drive or digital camera to the USB direct interface (1) on the front of the machine. The Touchscreen will automatically show the USB memory menu to confirm the intended use of the USB Flash memory drive or digital camera.
Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW) c Swipe up or down, or press a or b to choose the folder name and file name you want. If you have selected the folder name, swipe up or down, or press a or b to choose the file name you want. NOTE If you want to print an index of the files, press Index Print on the Touchscreen. Press Color Start or Black Start to print the data. d Do one of the following: Press Print Settings.
Chapter 10 Changing the default settings for direct print 10 You can change the default settings for Direct Print. a Connect your USB Flash memory drive or digital camera to the USB direct interface on the front of the machine. b c d Press Direct Print. e Press the new option you want. Repeat steps d and e for each setting you want to change. f Press OK. g Press 64 Press Default Settings. Swipe up or down, or press a or b to display the setting you want. Press the setting. .
11 How to print from a computer Printing a document 11 11 The machine can receive data from your computer and print it. To print from a computer, you must install the printer driver. (For more information about printer driver settings, see Software User's Guide) a Install the Brother printer driver from the CD-ROM (see Quick Setup Guide). b From your application, choose the Print command.
12 How to scan to a computer Before scanning 12 12 To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. Install the scanner drivers from the CD-ROM (see Quick Setup Guide: Install MFL-Pro Suite). Configure the machine with a TCP/IP address if network scanning does not work (see Software User's Guide).
How to scan to a computer Scanning a document as a PDF file using ControlCenter4 (Windows®) 12 (For Macintosh users, see Software User's Guide.) NOTE The screens on your computer may vary depending on your model. ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications. You can use ControlCenter4 on your computer.
Chapter 12 e Click File. f Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
How to scan to a computer How to scan a document as a PDF file using the Touchscreen a b Load your document (see How to load documents on page 33). c Swipe left or right to display to File. 12 Press Scan. will be displayed in the center of the Touchscreen highlighted in blue. d Press OK. When the machine is connected to a network, press the computer name. Do one of the following: If you want to use the default settings, go to step i. If you want to change the default settings, go to step e.
Chapter 12 NOTE The following scan modes are available. • to USB (MFC-9330CDW and MFC-9340CDW) • to Network (Windows®) • to FTP • to E-mail Server • to E-mail • to Image • to OCR • to File • WS Scan 1 (Web Services Scan) 1 70 Windows® users only (Windows Vista® SP2 or later, Windows® 7 and Windows® 8) (See Software User's Guide.
A Routine maintenance A Replacing the consumable items A You must replace the consumable items when the machine indicates that the life of the consumable is over. You can replace the following consumable items by yourself: Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. NOTE • The drum unit and toner cartridge are two separate parts. • The drum unit and toner cartridge are two separate consumables. Make sure both are installed as an assembly.
The messages in the table appear on the Touchscreen in Ready mode. These messages provide advanced warnings to replace the consumable items before they reach end of life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing. Touchscreen messages Consumable item to get ready Approximate life How to replace Order No. Toner Low Toner cartridge See page 75. TN-221BK 5 Prepare New BK = Black Toner Cartridge.
Routine maintenance You must clean the machine regularly and replace the consumable items when the messages in the table are displayed on the Touchscreen. Touchscreen messages Consumable item to replace Approximate life How to replace Order No. Replace Toner Toner cartridge See page 75. TN-221BK 5 The Touchscreen shows the toner cartridge color that you must replace.
NOTE • Visit http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. • We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside.
Routine maintenance Replacing the toner cartridges Order No. TN-221BK 1, TN-221C 1, TN-221M 1, TN-221Y 1, TN-225C 2, TN-225M 2, TN-225Y 2 The Standard toner cartridge can print approximately 2,500 pages 3 (Black) or approximately 1,400 pages 3 (Cyan, Magenta, Yellow). The High Yield toner cartridge can print approximately 2,200 pages 3 (Cyan, Magenta, Yellow). Actual page count will vary depending on your average type of document. When a toner cartridge is running low, the Touchscreen shows Toner Low.
Replacing the toner cartridges a b Make sure the machine is turned on. c Remove the toner cartridge and drum unit assembly for the color shown on the Touchscreen. 76 A WARNING HOT SURFACE Open the top cover until it locks in the open position. After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.
Routine maintenance IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. d Push down the green lock lever and take the toner cartridge out of the drum unit. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. WARNING • DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire.
IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. • We recommend that you place the toner cartridge on a clean, flat, level, stable surface with disposable paper underneath it in case you accidentally spill or scatter toner.
Routine maintenance e Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge. f Pull off the protective cover. IMPORTANT IMPORTANT Put the new toner cartridge in the drum unit immediately after you remove its protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.
g Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in correctly, the green lock lever on the drum unit will lift automatically. h Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. 1 NOTE NOTE Make sure you put the toner cartridge in correctly or it may separate from the drum unit. Be sure to return the tab to the Home position (a) (1).
Routine maintenance j Slide each toner cartridge and drum unit assembly into the machine. Make sure you match the toner cartridge color to the same color label on the machine. k Close the top cover of the machine. NOTE After replacing a toner cartridge, DO NOT turn off the machine or open the top cover until the Touchscreen clears the Please wait. message and returns to Ready mode.
Cleaning the corona wires If you have print quality problems or the Touchscreen shows Drum !, clean the corona wires as follows: a Open the top cover until it locks in the open position. b Remove the toner cartridge and drum unit assembly. 82 A WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.
Routine maintenance IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. c Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. 1 • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
d Slide the toner cartridge and drum unit assembly into the machine. Make sure you match the toner cartridge color to the same color label on the machine. e Repeat steps b - d to clean the three remaining corona wires. NOTE When cleaning the corona wires, you do not have to remove the toner cartridge from the drum unit. f BK C M Y BK = Black, C = Cyan, M = Magenta, Y= Yellow 84 Close the top cover of the machine.
Routine maintenance Replacing the drum units Order No. DR-221CL 4 pc. Drum Set or single drum units DR-221CL-BK, DR-221CL-CMY A new drum unit can print approximately 15,000 Letter or A4 size single-sided pages. DR-221CL Drum Set contains four drum units, one Black (DR-221CL-BK) and three Color (DR-221CL-CMY). DR-221CL-BK contains one Black drum. DR-221CL-CMY contains one Color drum.
Drum End SoonX A If only a specified drum is near the end of its life, the Touchscreen shows the Drum End SoonX message. The X indicates the drum unit color that is near the end of its life. (BK=Black, C=Cyan, M=Magenta, Y=Yellow ). We recommend you keep genuine Brother drum units ready for installation. Buy a new drum unit DR-221CL-BK (for Black) or a DR-221CL-CMY (for either C, M, Y color) and have it ready before you get a Replace DrumX message.
Routine maintenance c Remove the toner cartridge and drum unit assembly for the color shown on the Touchscreen. IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
d Push down the green lock lever and take the toner cartridge out of the drum unit. IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. WARNING • DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.
Routine maintenance NOTE • Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the drum unit. g Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically. • Visit http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother collection program.
h Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. j Slide each toner cartridge and drum unit assembly into the machine. Make sure you match the toner cartridge color to the same color label on the machine. 1 BK C M NOTE Y Be sure to return the tab to the Home position (a) (1). The arrow on the tab must be aligned with the arrow on the drum unit. If it is not, printed pages may have a vertical stripe.
Routine maintenance Resetting the drum counter When you replace the drum unit with a new one, you must reset the drum counter by completing the following steps. IMPORTANT Do not reset the drum counter when you only replace the toner cartridge. a Press b Press c d Press All Settings. e f g to interrupt the error. . Swipe up or down, or press a or b to display Machine Info.. Press Machine Info.. Press Parts Life. Touch the dial pad area to light up the LEDs.
c Remove all of the toner cartridge and drum unit assemblies. IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.
Routine maintenance d Hold the green handle of the belt unit and lift the belt unit up, and then pull it out. e Unpack the new belt unit and put the new belt unit in the machine. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
f Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colors to the same color labels on the machine. Press b Press c d Press All Settings. e f g Press Machine Info.. C h Press # until the Touchscreen message changes. M i j Press Belt Unit.
Routine maintenance Replacing the waste toner box c Remove all of the toner cartridge and drum unit assemblies. A Order No. WT-220CL The life of a waste toner box is approximately 50,000 Letter or A4 size single-sided pages. WT Box End Soon A If the Touchscreen shows WT Box End Soon, it means the waste toner box is near the end of its life. Buy a new waste toner box and have it ready before you get a Replace WT Box message.
IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. d Hold the green handle of the belt unit and lift the belt unit up, and then pull it out. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
Routine maintenance e Remove the orange packing material and discard it. f Hold the green handle of the waste toner box and remove the waste toner box from the machine. A NOTE This step is only necessary when you are replacing the waste toner box for the first time, and is not required for the replacement waste toner box. The orange packing piece is installed at the factory to protect your machine during shipment.
WARNING • DO NOT put the waste toner box into a fire. It could explode, resulting in injuries. • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire or electrical shock. Instead, use only a dry, lint-free cloth. (See Product Safety Guide: To use the product safely.) IMPORTANT DO NOT reuse the waste toner box.
Routine maintenance h Put the belt unit back in the machine. i Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colors to the same color labels on the machine. BK C M Y A BK = Black, C = Cyan, M = Magenta, Y= Yellow j Close the top cover of the machine.
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. In USA: Visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your model page to download the other manuals. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.
Troubleshooting Copying problems: Copying difficulties on page 128 Scanning problems: Scanning difficulties on page 129 Software and Network problems: Software difficulties on page 129 Network difficulties on page 130 B 101
Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table. You can correct most errors and perform routine maintenance by yourself.
Troubleshooting Error Message Cause Comm.Error Poor telephone line quality Send the fax again or connect the machine to caused a communication error. another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Connection Failed You tried to poll a fax machine that is not in Polled Waiting mode. Cooling Down Wait for a while Cover is Open. Action Check the other fax machine’s polling setup.
Error Message Cause Action The drum unit for the color indicated on the Touchscreen is near the end of its life. Order a new drum unit for the color indicated on the Touchscreen before you get a Replace DrumX message. The corona wires on the drum units must be cleaned. Clean the corona wires on the drum units (see Cleaning the corona wires on page 82). The drum unit or the toner cartridge and drum unit assembly is not installed correctly.
Troubleshooting Error Message Cause Action Manual Feed Manual was selected as the paper source when there was no paper in the manual feed slot. Place paper in the manual feed slot (see Loading paper in the manual feed slot on page 22). No Belt Unit The belt unit is not installed correctly. Reinstall the belt unit (see Replacing the belt unit on page 91). No HUB Support A USB hub device is connected to the USB direct interface. Disconnect the USB hub device from the USB direct interface.
Error Message Cause Action Out of Memory The machine’s memory is full. Fax sending or copy operation in progress Do one of the following: Press Send Now, Partial Print or Quit to send or copy the scanned pages. Press and wait until the other operations in progress finish, and then try again. Clear the faxes from the memory. Print the faxes that are stored in the memory to restore the memory to 100%.
Troubleshooting Error Message Cause Action Registration failed. Registration failed. Press OK and try again. Press and hold down to turn off the machine. Wait a few seconds, then turn it on again. Perform the auto color registration using the Touchscreen (see Advanced User's Guide: Auto Registration). Put in a new belt unit (see Replacing the belt unit on page 91). If the problem continues, call Brother Customer Service.
Error Message Replace Toner 1 1 The Touchscreen shows the toner cartridge color that you must replace. BK=Black, C=Cyan, M=Magenta, Y=Yellow Cause Action The toner cartridge is at the end of its life. The machine will stop all print operations. Replace the toner cartridge for the color indicated on the Touchscreen (see Replacing the toner cartridges on page 75). While memory is available, faxes will be stored in the memory. Replace WT Box It is time to replace the waste toner box.
Troubleshooting Error Message Cause Action Toner Low If the Touchscreen shows Toner Low you can still print; however, the machine is telling you that the toner cartridge is near the end of its life. Order a new toner cartridge for the color that is indicated on the Touchscreen now so a replacement toner cartridge will be available when the Touchscreen shows Replace Toner. Too Many Files There are too many files stored on the USB Flash memory drive.
Transferring your faxes or Fax Journal report If the Touchscreen shows: Print Unable XX Scan Unable XX We recommend transferring your faxes to another fax machine or to your computer (see Transferring faxes to another fax machine on page 110 or Transferring faxes to your computer on page 111). You can also transfer the Fax Journal report to see if there are any faxes you must transfer (see Transferring the Fax Journal report to another fax machine on page 111).
Troubleshooting Transferring faxes to your computer You can transfer the faxes from your machine’s memory to your computer. a Press to interrupt the error temporarily. b Make sure you have installed MFL-Pro Suite on your computer, and then turn on PC-FAX Receiving on the computer. Do one of the following: (Windows® XP, Windows Vista® and Windows® 7) From the (Start) menu, select All Programs > Brother > MFC-XXXX > PC-FAX Receiving > Receive. (XXXX is your model name.
Document Jams Document is jammed in the top of the ADF unit a Remove any paper from the ADF that is not jammed. b c Open the ADF cover. B Document is jammed under the document cover a Remove any paper from the ADF that is not jammed. b c Lift the document cover. B Pull the jammed document out to the left. If the document rips or tears, be sure you remove all small paper scraps to prevent future jams. d Close the ADF cover. e Press 112 Pull the jammed document out to the right. .
Troubleshooting Removing small documents jammed in the ADF a b B Document is jammed at the output tray B Lift the document cover. a Remove any paper from the ADF that is not jammed. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. b Pull the jammed document out to the right. c Press c Close the document cover. d Press . .
Paper Jams If the Touchscreen shows Jam Tray, follow these steps: Always remove the remaining paper from the paper tray and straighten the stack when you are adding new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams. Paper is jammed in the manual feed slot Paper is jammed in the paper tray B B a Pull the paper tray completely out of the machine. b Use both hands to slowly pull out the jammed paper.
Troubleshooting c d Make sure the paper is below the maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure the guides are firmly in the slots. Paper is jammed at the output paper tray B When the paper is jammed at the output paper tray, follow the these steps: a Use both hands to open the scanner. Put the paper tray firmly back in the machine.
c Push the scanner down with both hands to close it. Paper is jammed at the back of the machine If the Touchscreen shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Open the back cover. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.
Troubleshooting c Pull the green tabs at the left and right sides toward you to release the fuser cover (1). e 1 d Use both hands to gently pull the jammed paper out of the fuser unit. Close the fuser cover (1). Make sure the green tabs at the left and right sides lock into place. 1 f Close the back cover until it locks in the closed position.
Paper is jammed inside the machine If the Touchscreen shows Jam Inside, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Open the top cover until it locks in the open position. c Remove all of the toner cartridge and drum unit assemblies. 118 WARNING B HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.
Troubleshooting IMPORTANT d Pull out the jammed paper slowly. • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
e Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colors to the same color labels on the machine. BK C M Y BK = Black, C = Cyan, M = Magenta, Y= Yellow 120 f Close the top cover of the machine. NOTE If you turn off the machine during Jam Inside is on the Touchscreen, the machine will print incomplete data from your computer when it is turned on. Before you turn on the machine, delete the job from your computer’s print spooler.
Troubleshooting Paper is jammed underneath the paper tray d If paper is not caught inside the machine, check underneath the paper tray. e If the paper is not caught in the paper tray, open the back cover. B If the Touchscreen shows Jam 2-sided, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Pull the paper tray completely out of the machine.
WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. f Use both hands to gently pull the jammed paper out of the back of the machine. g Close the back cover until it locks in the closed position. h Put the paper tray firmly back in the machine.
Troubleshooting If you are having difficulty with your machine B IMPORTANT • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.
Printing difficulties (continued) Difficulties Suggestions The headers or footers appear when the document displays on the screen but they are not on the printed page. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this (see Unscannable and unprintable areas on page 26). The machine prints unexpectedly or it prints garbage. Press to cancel print jobs.
Troubleshooting Paper handling difficulties (continued) Difficulties Suggestions How do I print on envelopes? Load one envelope at a time in the manual feed slot. Your application must be set to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application (see your application’s manual for more information).
Receiving Faxes Difficulties Suggestions Cannot receive a fax. Make sure your machine has a dial tone by pressing Hook. If you hear static or interference on your fax line, call your local telephone company. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL or VoIP services, call your service provider for connection instructions. Make sure the machine is in the correct Receive Mode.
Troubleshooting Receiving Faxes (continued) Difficulties Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly (see Connecting an external TAD (telephone answering device) on page 51). (continued) 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine’s LINE jack.
Sending faxes (continued) Difficulties Suggestions Transmission Verification Report says RESULT:NG. There is probably temporary noise or static on the line. Try sending the fax again. If you are sending a PC-Fax message and get RESULT:NG on the Transmission Verification Report, your machine may be out of memory.
Troubleshooting Copying difficulties (continued) Difficulties Suggestions Vertical black line appears in copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wires are dirty. Clean the glass strip and scanner glass and the white bar and white plastic above them (see Cleaning the corona wires on page 82 and see Advanced User's Guide: Cleaning the scanner). Copies are blank.
Network difficulties Difficulties Suggestions Cannot print and scan over a network after completing the software installation. When the Cannot print to the networked printer. screen appears, follow the onscreen instructions. The network scanning feature does not work. (Windows® and Macintosh) If the problem is not solved, see Network User's Guide:Troubleshooting. The network scanning feature may not work due to the firewall settings. Change or disable the firewall settings.
Troubleshooting Other difficulties Difficulties Suggestions The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Press and hold down to turn off the machine and unplug the power cord. Wait for ten minutes, then plug in the power cord and press to turn on the machine. If the problem is not solved, turn off the machine.
Setting Dial Tone detection Setting the Dial Tone to Detection will shorten the Dial Tone detect pause. B Telephone line interference / VoIP a Press b c Press All Settings. If you are having difficulty sending or receiving a fax due to possible interference on the telephone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations. Swipe up or down, or press a or b to display Initial Setup. a Press b c Press All Settings.
Troubleshooting Improving the print quality If you have a print quality problem, print a test page first ( B , All Settings, Printer, Print Options, Test Print). If the printout looks good, the problem is probably not the machine. Check the interface cable connections and try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first.
Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation Perform the calibration using the Touchscreen or the printer driver (see Advanced User's Guide: Calibration).
Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting Examples of poor print quality 3.7 in. (94 mm) ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation If the problem is not solved after printing a few blank pages, foreign material, such as glue from a label, may be stuck on the drum surface.
Examples of poor print quality The color of your printouts is not what you expected Recommendation To improve the color density, calibrate the colors using first the Touchscreen and then the printer driver (see Advanced User's Guide: Calibration). To adjust the print position of colors for sharper edges, perform an automatic color registration using the Touchscreen (see Advanced User's Guide: Auto Registration).
Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation Perform the calibration using the Touchscreen or the printer driver (see Advanced User's Guide: Calibration).
Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation Make sure the two gray levers inside the back cover are in the up position (1). Pull up the two gray levers until they stop.
EFGHIJKLMN ABCDEFG Examples of poor print quality Envelope Creases 142 Recommendation Make sure the envelope levers inside the back cover are pulled down to the envelope position when you print envelopes (see Loading paper in the manual feed slot on page 22). NOTE When you have finished printing, open the back cover and reset the two gray levers back to their original positions (1). Pull up the two gray levers until they stop.
Troubleshooting Machine Information Checking the Serial Number You can see the machine’s Serial Number on the Touchscreen. a Press b c Press All Settings. d e f g . Swipe up or down, or press a or b to display Machine Info.. Press Machine Info.. Press Serial No.. The Touchscreen will show the machine’s Serial Number. Press B B Checking the Firmware Version B You can see the machine’s firmware version on the Touchscreen. a Press b c Press All Settings. d e f Press Machine Info..
Reset functions B The following reset functions are available: 1 Network You can reset the internal print server back to its default factory settings such as the password and IP address information. How to reset the machine a Press b c Press All Settings. d e Press Initial Setup. f g Press Reset.
C Settings and features tables Using the Settings Tables C C Your machine’s Touchscreen LCD is easy to set up and operate. All you have to do is press the settings and options you want as they are displayed on the screen. We created step-by-step Settings Tables and Features Tables so you can see at-a-glance all the available choices for each setting and feature. You can use these tables to quickly set up your preferred settings in the machine.
Settings Tables C The Settings tables will help you understand the menu selections and options that are found in the machine’s programs. The factory settings are shown in Bold with an asterisk. (Settings) Level 1 C Level 2 Level 3 Options Descriptions See Page Date — — See . Time — — Add the date and time on the Touchscreen and in headings of faxes you send. Clock Type — 12h Clock* Change for Daylight Saving Time automatically. See . Set the time zone for your country. See .
Settings and features tables See Page Level 1 Level 2 Level 3 Options Descriptions Tray Setting Paper Type — Thin Set the type of paper in the paper tray. 27 Set the size of paper in the paper tray. 27 Select your default settings. 148 Plain Paper* Thick Thicker Recycled Paper Paper Size — Letter* A4 Legal EXE A5 A5 L A6 Folio All Settings See All settings on page 148. See Advanced User's Guide. See Quick Setup Guide. The factory settings are shown in Bold with an asterisk.
All settings Level 1 Level 2 General Setup Paper Type C Level 3 Level 4 Options Descriptions — — Thin Set the type of paper in the paper tray. 27 Set the size of paper in the paper tray. 27 Plain Paper* See Page Thick Thicker Recycled Paper Paper Size — — Letter* A4 Legal EXE A5 A5 L A6 Folio Volume Ring — Off Low Adjust the ring volume. Med* High Beep — Off Low* Adjust the beeper volume. Med High Speaker — Off Low Adjust the speaker volume.
Settings and features tables Level 1 Level 2 General Setup Button Settings (continued) Level 3 Level 4 Options Descriptions Home Button Settings — Home* Set the screen that is displayed when you More Shortcuts 1 See Page 13 press Home ( ) on the Touchpanel. Shortcuts 2 Shortcuts 3 Ecology Toner Save — On Off* Sleep Time — Range varies depending on the model. Increase the page yield of the toner cartridge. See . Conserve power.
Level 1 Level 2 Level 3 Level 4 Fax Setup Receive Receive Mode — Options Descriptions Fax* Choose the receive mode that best suits your needs. 38 Set the number of rings before the machine answers in Fax or Fax/Tel mode. 41 Set the length of the pseudo/double-ring time in Fax/Tel mode. 41 View faxes you receive on the Touchscreen. 43 Receive fax messages automatically when you answer a call and hear fax tones.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Fax Setup Receive Memory Receive — (continued) (continued) Options Descriptions See Page Off* Set the machine to forward fax messages, to call your pager or cell phone, to store incoming faxes in the memory (so you can retrieve them while you are away from your machine), or to send faxes to your computer.
Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Fax Setup Send Destination — Display* See (continued) (continued) Set the machine to display the destination information on the Touchscreen during fax sending. Report Setting Hidden Transmission — On On+Image Off* Choose the initial setup for the Transmission Verification Report. . 37 Off+Image Journal Period Journal Period Off Every 50 Faxes* Set the interval for automatic printing of the Fax Journal.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Fax Remaining Jobs — — — Check which scheduled jobs are in the memory and cancel selected jobs. See Miscellaneous Distinctive Distinctive On Turn on the telephone company’s Distinctive Ring subscriber service, and then register your new ring pattern on the machine. (continued) Off* Ring Pattern 1* 2 3 . 49 4 See Advanced User's Guide. The factory settings are shown in Bold with an asterisk.
Level 1 Level 2 Level 3 Level 4 Printer Emulation — — Options Descriptions See Page Auto* Choose the emulation mode. See . See . HP LaserJet BR-Script 3 Print Options Internal Font HP LaserJet — BR-Script 3 2-sided Configuration — — Test Print — — Print a test page. — — Off* Enable or disable 2-sided printing and choose long edge or short edge.
Settings and features tables Level 1 Network Level 2 Level 3 Level 4 Level 5 Wired LAN TCP/IP Boot Method — (MFC-9330CDW and MFC-9340CDW) Options Descriptions Auto* Choose the BOOT method that best suits your needs. Static RARP BOOTP DHCP (IP Boot Tries) 3* [0-32767] Specifies the number of attempts the machine will try to obtain an IP address when the Boot Method is set to any setting except Static. — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wired LAN TCP/IP DNS Server — Primary (continued) (MFC-9330CDW and MFC-9340CDW) (continued) Specifies the IP address of the primary or secondary DNS server. [000-255]. [000-255]. [000-255]. [000-255] (continued) Secondary [000-255]. [000-255]. [000-255]. [000-255] APIPA — On* Off IPv6 — On Off* Ethernet — — Auto* 100B-FD Automatically allocates the IP address from the link-local address range.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wired LAN Wired Enable — — On* (continued) (MFC-9330CDW and MFC-9340CDW) Enable or Disable the Wired LAN manually. Off (continued) WLAN TCP/IP Boot Method — Auto* Static Choose the BOOT method that best suits your needs. RARP BOOTP DHCP (IP Boot Tries) — IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. Subnet Mask — [000-255]. [000-255]. [000-255].
Level 1 Level 2 Level 3 Level 4 Level 5 Network WLAN TCP/IP WINS Server — (continued) (continued) (continued) Options Descriptions Primary Specifies the IP address of the primary or secondary WINS server. [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] DNS Server — Primary [000-255]. [000-255]. [000-255]. [000-255] Specifies the IP address of the primary or secondary DNS server. Secondary [000-255]. [000-255]. [000-255].
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network WLAN WPS w/PIN Code — — — (continued) (continued) You can easily configure your wireless network settings using WPS with a PIN code. — Active(11b) You can see the current wireless network status. WLAN Status Status Active(11g) Active(11n) Wired LAN Active WLAN Off AOSS Active Connection Failed Signal — Strong Medium Weak You can see the current wireless network signal strength.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wi-Fi Direct PIN Code — — — You can easily configure your Wi-Fi Direct™ network settings using WPS with a PIN code. — — — You can manually configure your Wi-Fi Direct™ network settings. Group Owner — — On Sets your machine as the Group Owner. (continued) (continued) Manual Off* Device Information Device Name — — You can see the device name of your machine. — — Shows the SSID of the Group Owner.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wi-Fi Direct I/F Enable — — On Enable or Disable the Wi-Fi Direct™ connection. Off* (continued) (continued) E-mail/IFAX Mail Address — — — (Available after IFAX is downloaded) Enter the mail address (up to 60 characters). Setup Server SMTP SMTP Server Name (Up to 64 characters) Enter the SMTP server address. IP Address [000-255]. [000-255]. [000-255].
Level 1 Level 2 Level 3 Level 4 Level 5 Network E-mail/IFAX Setup Server POP3 Mailbox Password — (continued) (Available after IFAX is downloaded) (continued) (continued) Enter the password to log in to the POP3 server (up 32 characters). POP3 SSL/TLS None* You can send or receive an E-mail via an E-mail server that requires secure SSL/TLS communication. (continued) Options SSL TLS Verify POP3Cert.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network E-mail/IFAX Setup Mail TX Notification — On (continued) (Available after IFAX is downloaded) (continued) Off* Sends notification messages. Setup Relay Relay Broadcast — On Off* (continued) Relay Domain — — Registers the Domain name. Relay Report — On Prints the Relay Broadcast Report.
Level 1 Level 2 Options Descriptions See Page — — . — View the Transmission Verification Report for your last 200 outgoing faxes and print the last report. See — — — — Lists names and numbers stored in the Address Book. Fax Journal — — — Lists information about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive.) User Settings — — — Lists your settings. Network Configuration — — — Lists your Network settings.
Settings and features tables Level 1 Level 2 Machine Info. Serial No. Firmware Version Level 2 Level 2 Options Descriptions — — — Check the serial number of your machine. 143 Main Version — — 143 Sub1 Version — — Check the firmware version of your machine. Sub2 Version — — — Color Fax/List — Color Copy — Color Page Counter Total Check the number of total color or black & Black and White white pages the machine has printed during its life. See Page See .
Level 1 Level 2 Initial Setup Date & Time Level 3 Level 4 Options Descriptions See Page Date — — See . Time — — Put the date and time on the Touchscreen and in the headings of faxes you send. Clock Type — 12h Clock* Changes for Daylight Saving Time automatically. See . See . 24h Clock Auto Daylight — On Off* Station ID Time Zone — UTCXXX:XX Sets the time zone for your country. — — Fax Set up your name and fax number to appear on each page you fax.
Settings and features tables Level 1 Level 2 Initial Setup Reset (continued) Level 3 Level 4 Options Descriptions Address Book & Fax — Yes Restores all stored phone numbers and fax settings. (continued) No All Settings — Yes No Local Language — — (in USA) English* Español See Page 144 Restores all the machine settings to the factory settings. Change the Touchscreen language for your country. See . (in Canada) English* Français See Advanced User's Guide. See Quick Setup Guide.
Features Tables C Fax (When Fax Preview is Off) C Fax Level 1 Level 2 Level 3 Options Descriptions Redial (Pause) — — — Redial the last number called. When you are entering a fax or telephone number on the Touchpanel, Redial changes to Pause on the Touchscreen. Press Pause when you need a delay while dialing numbers, such as access codes and credit card numbers. You can also store a pause when you set up addresses.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions See Page Call History Outgoing Call Edit Add to Address Book Choose a number from the Outgoing Call history and then send a fax to it, add it to Address Book, or delete it. See Delete Apply — Fax Start — — — Send a fax. Options Fax Resolution — Standard* Set the resolution for outgoing faxes. Fine . — See . S.
Level 1 Level 2 Level 3 Options Coverpage Setup Coverpage Setup (continued) Options Descriptions See Page On Automatically send a cover page you programmed. See Off* Coverpage Message . 1.Comment Off 2.Please Call 3.Urgent 4.Confidential 5. 6. Polling RX Total Pages — — On Off* Overseas Mode — On Off* Glass Scan Size — Letter* A4 Set New Default — Yes No Factory Reset — Yes No Save as Shortcut — — — See Advanced User's Guide.
Settings and features tables Fax (When Fax Preview is On) C Fax Level 1 Level 2 Level 3 Options Descriptions See Page Sending Fax(es) See Fax (When Fax Preview is Off) on page 168. Received Faxes Print/Delete Print All:New Fax(es) — Print the new received faxes. Print All(Old Faxes) — Print the old received faxes. Delete All:New Fax(es) — Delete the new received faxes. — Delete the old received faxes. Delete All(Old Faxes) Address Book See Fax (When Fax Preview is Off) on page 168.
Copy C Copy Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Black Start — — — — Make a black & white or gray scale copy. Color Start — — — — Make a color copy. Receipt — — — — Choose the desired settings from the preset items. Quality — Auto* — Choose the Copy resolution for your type of document. Normal See Page — 59 2in1(ID) 2in1 2-sided(12) (MFC-9330CDW and MFC-9340CDW) 2-sided(22) (MFC-9340CDW) Paper Save Options Text Photo Receipt See Advanced User's Guide.
Settings and features tables Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Options Enlarge/Reduce — 100%* — — See Enlarge 200% Choose an enlargement ratio for the next copy. (continued) 141% A5A4 . 104% EXELTR Reduce 97% LTRA4 94% A4LTR Choose a reduction ratio for the next copy. 91% Full Page 85% LTREXE 83% LGLA4 78% LGLLTR 70% A4A5 50% Custom(25-400%) Density — — Enter an enlargement or reduction ratio. — Adjust the Density for copies.
Level 1 Level 2 Level 3 Options Color Adjust Red Options 1 Options 2 Descriptions See Page — Adjust the red color for copies. See — Adjust the green color for copies. — Adjust the blue color for copies. — Enable or disable 2-sided copying and choose long edge or short edge.
Settings and features tables Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Options — — 2-sided Copy Page Layout LongEdge LongEdge* See (MFC-9340CDW) LongEdge ShortEdge Choose a page layout option when you make 2-sided N in 1 copies from a 2-sided document. (continued) . ShortEdge LongEdge ShortEdge ShortEdge Advanced Settings — Off* — Remove Background Color Low Change the amount of background color that is removed.
Scan C Scan Level 1 Level 2 Level 3 Level 4 to OCR (PC Select) Options See Options (to OCR) on page 178. Save as Shortcut — — Add the current settings as a shortcut. — Start scanning. to File to Image (PC Select) (PC Select) Options Descriptions Start — Options See Options (to File, to Image and to E-mail) on page 179. Save as Shortcut — — Add the current settings as a shortcut. — Start scanning. Start — Options See Options (to File, to Image and to E-mail) on page 179.
Settings and features tables Level 1 Level 2 Level 3 Level 4 to FTP (Profile name) Options See Options (to FTP and to Network) on page 184. Save as Shortcut — — Add the current settings as a shortcut. Start — — Start scanning. Options See Options (to FTP and to Network) on page 184. Save as Shortcut — to Network WS Scan (Appears when you install a Web Services Scanner, which is displayed in your computer’s Network explorer.
Options (to OCR) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-9340CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. 2-sided Scan: Short Edge Set with Touch Panel Off(Set with Computer)* On Scan Type Color Gray To change settings using the Touchscreen, choose On. Choose the scan type for your document. Black and White* Resolution 100 dpi 200 dpi* Choose the scan resolution for your document.
Settings and features tables Options (to File, to Image and to E-mail) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-9340CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. . 2-sided Scan: Short Edge Set with Touch Panel Off(Set with Computer)* On Scan Type Color* Gray To change settings using the Touchscreen, choose On. Choose the scan type for your document.
Options (to USB) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-9340CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. Scan Type Color* 2-sided Scan: Short Edge Gray Choose the scan type for your document.
Settings and features tables Level 1 Level 2 Options Descriptions See Page Options File Type (When you select Color or Gray in Scan Type) Choose the file format for your document. See (continued) . PDF* JPEG PDF/A Secure PDF Signed PDF XPS (When you select Black and White in Scan Type) PDF* PDF/A Secure PDF Signed PDF TIFF Glass Scan Size A4 Letter* To scan an A4 sized document, you must change the Glass Scan Size setting. File Name — Enter a file name for the scanned data.
Options (to E-mail Server) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-9340CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. 2-sided Scan: Short Edge Scan Type Color* Gray Choose the scan type for your document.
Settings and features tables Level 1 Level 2 Options Descriptions See Page Options File Type (When you select Color or Gray in Scan Type) Choose the file format for your document. See (continued) . PDF* JPEG PDF/A Secure PDF Signed PDF XPS (When you select Black and White in Scan Type) PDF* PDF/A Secure PDF Signed PDF TIFF Glass Scan Size A4 Letter* File Size Small Medium* To scan an A4 sized document, you must change the Glass Scan Size setting.
Options (to FTP and to Network) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-9340CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. 2-sided Scan: Short Edge Scan Type Color* Gray Choose the scan type for your document.
Settings and features tables Level 1 Level 2 Options Descriptions See Page Options File Type (When you select Color or Gray in Scan Type) Choose the scan resolution and file format for your document. See (continued) PDF* . JPEG PDF/A Secure PDF Signed PDF XPS (When you select Black and White in Scan Type) PDF* PDF/A Secure PDF Signed PDF TIFF Glass Scan Size A4 Letter* File Name BRNXXXXXXXXXX* Estimate Report To scan an A4 sized document, you must change the Glass Scan Size setting.
Direct Print (MFC-9330CDW and MFC-9340CDW) C Level 1 Level 2 Level 3 Level 4 Options Descriptions Direct Print (Select File) Print Settings Paper Type Thin Set the print media type when printing directly from the USB flash memory drive. 62 Set the paper size when printing directly from the USB flash memory drive. 62 Set the page layout when printing multiple pages directly from the USB Flash memory drive. 62 Set the page orientation when printing directly from the USB Flash memory drive.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Direct Print (Select File) Print Settings Collate On* Enable or disable page collation when printing directly from the USB Flash memory drive. 62 Set the print quality option when printing directly from the USB Flash memory drive. 62 Set the USB direct print setting whether to print comments Document&Stamps (Markup) or stamps in the PDF file along with the text. 62 (continued) (No.
Level 1 Level 2 Level 3 Level 4 Options Descriptions Default Settings Orientation — — Portrait* Set the default page orientation when printing directly from the USB Flash memory drive. 64 Enable or disable the default page collation when printing directly from the USB Flash memory drive. 64 Set the default print quality option when printing directly from the USB Flash memory drive.
Settings and features tables Toner Level 1 C Level 2 Level 3 Options Descriptions See Page Toner Life — — View the approximate remaining toner life for each color. See Test Print — — Print the Test Print page. Calibration Calibrate Yes Adjust the color density or returns the color calibration to the factory settings. No Reset . Yes No Auto Regist. — Yes No Adjust the print position of each color automatically. See Software User's Guide.
Web (More screen) C Level 1 Level 2 Level 3 Options Descriptions Page Web PICASA WEB ALBUMS™ — — See GOOGLE DRIVE™ — — Connect the Brother machine to an Internet service. FLICKR ® — — FACEBOOK — — EVERNOTE — — DROPBOX — — Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk. 190 .
Settings and features tables Shortcut C Level 1 Level 2 Level 3 Level 4 Options Descriptions Add Shortcut Copy Receipt — — Choose the desired settings from the preset items. 15 Normal See Options on page 172. 2in1(ID) — Standard Set the resolution for outgoing faxes. 15 Choose the 2-sided fax scan mode. 15 Change the lightness or darkness of faxes you send. 15 Send the same fax message to more than one fax number. 15 Send a fax without using the memory.
Level 1 Level 2 Level 3 Level 4 Options Add Shortcut Fax Coverpage Setup Coverpage Setup On (continued) (Options) Off Coverpage Message (continued) Descriptions Page Automatically send a cover page you programmed. 15 If you are having difficulty sending faxes overseas, set this to On. 15 Adjust the scan area of the scanner glass to the size of the document. 15 1.Comment Off 2.Please Call 3.Urgent 4.Confidential 5. 6.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Add Shortcut Scan to E-mail Server — Address 16 (continued) (continued) Scan a black & white or a color document into your E-mail Server. 2-sided Scan (MFC-9340CDW) Page Scan Type Resolution File Type Glass Scan Size File Size Web to Network — Profile Name Send scanned data to a CIFS server on your local network or on the Internet. 16 to FTP — Profile Name Send scanned data via FTP.
Entering text C When you must enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle among letters, numbers and special characters. Press to cycle between upper and lower case letters. Inserting spaces To enter a space, press Space or c. Making corrections If you entered an incorrect character and want to change it, use the arrow buttons to move the cursor under the incorrect character. Press , and then enter the correct character.
D Specifications D General D NOTE This chapter provides a summary of the machines’ specifications. For additional specifications visit us at http://www.brother.com/. Model MFC-9130CW Printer Type LED Print Method Electrophotographic LED Printer Memory Capacity 192 MB LCD (liquid crystal display) 3.7 in. (93.4 mm) TFT Color Touchscreen LCD 1 and Touchpanel Power Source 110 - 120 V AC 50/60 Hz Power Consumption (Average) 2 MFC-9330CDW MFC-9340CDW 256 MB Peak Approx.
Model Noise Level MFC-9130CW Sound Pressure Printing LPAm = 53.0 dB (A) Ready LPAm = 33 dB (A) Sound Power Printing (Color) Printing (Black & White) Ready Temperature Humidity MFC-9330CDW LWAd = 6.42 B (A) LWAd = 6.39 B (A) LWAd = 6.41 B (A) LWAd = 6.42 B (A) LWAd = 4.38 B (A) LWAd = 4.44 B (A) Operating 50 °F to 90.5 °F (10 to 32.
Specifications Document Size Model Document Size (1-sided) Document Size (2-sided) D MFC-9130CW MFC-9330CDW MFC-9340CDW ADF Width 5.8 to 8.5 in. (147.3 to 215.9 mm) ADF Length 5.8 to 14.0 in. (147.3 to 355.6 mm) Scanner Glass Width Max. 8.5 in. (215.9 mm) Scanner Glass Length Max. 11.8 in. (300.0 mm) ADF Width — 5.8 to 8.5 in. (147.3 to 215.9 mm) ADF Length — 5.8 to 14.0 in. (147.3 to 355.
Print media D Model Paper Input MFC-9130CW Paper Tray MFC-9330CDW MFC-9340CDW Paper Type Plain Paper, Thin Paper, Recycled Paper Paper Size Letter, A4, B5 (JIS), A5, A5 (Long Edge), A6, Executive, Legal, Folio Paper Weight 16 to 28 lb (60 to 105 g/m2) Manual Feed Slot Maximum Paper Capacity Up to 250 sheets of 20 lb (80 g/m2) Plain Paper Paper Type Plain Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled Paper, Bond Paper, Label, Envelope, Env.Thin, Env.
Specifications Fax D Model MFC-9130CW MFC-9330CDW Compatibility ITU-T Super Group 3 Coding System MH/MR/MMR/JBIG Modem Speed 33,600 bps (with Automatic Fallback) 2-sided Print Receiving — Yes Automatic 2-sided Sending — Scanning Width Max. 8.19 in. (208 mm) Printing Width Max. 8.19 in. (208 mm) Gray Scale 8 bit/256 levels Resolution MFC-9340CDW Horizontal 203 dot/in. (8 dot/mm) Vertical Standard: Yes (from ADF) 98 line/in. (3.85 line/mm) Fine: 196 line/in. (7.
Copy D Model MFC-9130CW Copy Width Max. 8.27 in. (210 mm) Automatic 2-sided Copy — Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) 1 1 Yes (from ADF) Black & White Less than 19 seconds at 73.4 °F (23 °C) / 115 V Color Less than 22 seconds at 73.
Specifications Scanner D Model MFC-9130CW MFC-9330CDW MFC-9340CDW Color / Black Yes / Yes TWAIN Compliant Yes (Windows® XP / Windows Vista® / Windows® 7 / Windows® 8 Mac OS X v10.6.8 / 10.7.x / 10.8.x 1) WIA Compliant Yes (Windows® XP / Windows Vista ® / Windows® 7 / Windows® 8) ICA Compliant Color Depth Yes (Mac OS X v10.6.8 / 10.7.x / 10.8.
Printer D Model MFC-9130CW MFC-9330CDW Automatic 2-sided Print — Yes Emulations PCL6, BR-Script3 (PostScript® 3™) Resolution 600 dpi × 600 dpi, 2400 dpi (600 dpi × 2400 dpi) quality Print Speed (2-sided) Black & White — MFC-9340CDW Up to 7 sides/minute (Up to 3.5 sheets/minute) (Letter size) 1 Color — Up to 7 sides/minute (Up to 3.
Specifications Interfaces D Model MFC-9130CW USB Hi-Speed USB 2.0 1 2 MFC-9330CDW D MFC-9340CDW We recommend using a USB 2.0 cable (Type A/B) that is no more than 6 feet (2.0 meters) long. Ethernet 3 — 10BASE-T / 100BASE-TX Use a straight-through Category 5 (or greater) twisted-pair cable. Wireless LAN 3 IEEE 802.11b/g/n (Infrastructure mode/Ad-hoc mode) IEEE 802.11g/n (Wi-Fi Direct™) 1 Your machine has a Hi-Speed USB 2.0 interface.
Network D NOTE For more information about the Network specifications, see Network User's Guide. Model MFC-9130CW MFC-9330CDW MFC-9340CDW LAN You can connect your machine to a network for Network Printing, Network Scanning, PC-Fax Send, PC-Fax Receive (Windows® only) and Remote Setup 1. Also included is Brother BRAdmin Light 2 3 Network Management software.
Specifications Direct Print feature 1 D Model MFC-9130CW MFC-9330CDW MFC-9340CDW Compatibility — PDF version 1.7 1, JPEG, Exif + JPEG, PRN (created by Brother printer driver), TIFF (scanned by all Brother MFC or DCP models), XPS version 1.0 Interface — USB direct interface PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.
Computer requirements D Hard Disk Space to install PC Interface Computer Platform & Operating System Version USB 2 10/100Base-TX Wireless (Ethernet) 802.11b/g/n Windows® XP Home 1 4 Professional 1 4 XP Professional x64 Edition 14 Windows 310 MB 500 MB 500 MB 650 MB 1.
Specifications Consumable items Model MFC-9130CW Toner Inbox Cartridge D D MFC-9330CDW MFC-9340CDW Order No. Black Approx. 1,000 pages Letter or A4 page 1 — Cyan Approx. 1,000 pages Letter or A4 page 1 — Black Approx. 2,500 pages Letter or A4 page 1 TN-221BK Cyan Approx. 1,400 pages Letter or A4 page 1 TN-221C Magenta Yellow Standard High Yield Magenta TN-221M Yellow TN-221Y Black Cyan — Approx.
E Index A C Accessories and supplies .......................... ii Address Book changing ...............................................58 setting up ..............................................57 using .....................................................56 ADF (automatic document feeder) using .....................................................33 Answering machine (TAD) connecting .............................................52 Apple Macintosh See Software User's Guide. Automatic fax receive .....
E I Envelopes .............................24, 28, 29, 31 Equalization ...........................................132 Error messages on touchscreen ............102 Comm. Error .......................................103 No Paper .............................................105 Out of Memory ....................................106 Print Unable XX ..................................106 Scan Unable XX .................................108 Extension telephone, using ......................
N Q Network faxing See Software User's Guide. printing See Network User's Guide. scanning See Software User's Guide. Network connectivity ..............................203 Nuance™ PaperPort™ 12SE See Software User's Guide and Help in the PaperPort™ 12SE application to access How-to-Guides. Quality printing ................................................ 133 O Out of Memory message ........................106 P Paper .......................................................28 how to load ................
T W TAD (telephone answering device), external ............................................. 38, 40 connecting ..................................... 51, 52 recording OGM .....................................53 Teen Ring ................................................48 Telephone line connections ...........................................52 difficulties ............................................125 interference .........................................132 multi-line (PBX) ..............................
Brother International Corporation 200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.
