Product Warranty

ManualsBrandsBrother ManualsComputers & LaptopsBRTDS620 DS620 Mobile Scanner, 600 x 600 dpi

Brother™ One-Year Limited Warranty and Replacement Service

Scanner

(USA Only)

Who is covered:

 This limited warranty (“warranty”) is given only to the original end-use/retail purchaser (referred to in this warranty as “Original

Purchaser”) of the accompanying Scanner, consumables and accessories (collectively referred to in this warranty as “this

Scanner”).

 If you purchased a Scanner from someone other than an authorized Brother reseller in the United States or if the Scanner was

used (including but not limited to floor models or refurbished Scanners by someone other than Brother), prior to your purchase

you are not the Original Purchaser and the Scanner that you purchased is not covered by this warranty.

What is covered:

 This Scanner includes a Scanner and may include Consumable and Accessory Items. Consumable and Accessory Items may

include but are not limited to USB Cable, photo sleeves, calibration sheets and cleaning sheets.

 Except as otherwise provided herein, Brother warrants that the Scanner and the accompanying Consumable and Accessory

Items will be free from defects in materials and workmanship, when used under normal conditions.

 This warranty applies only to Scanners purchased and used in the United States. For Scanners purchased in, but used outside,

the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the

United States).

What is the length of the Warranty Periods:

 Scanner: one year from the original purchase date.

 Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of consumable,

whichever comes first.

What is NOT covered:

This warranty does not cover:

(1) Physical damage to this Scanner;

(2) Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to

transporting this Scanner without the proper preparation and/or packaging);

(3) Damage caused by another device or software used with this Scanner (including but not limited to damage resulting from use of

non Brother™-brand parts and Consumable and Accessory Items);

(4) Consumable and Accessory Items that expired in accordance with a rated life;

(5) Problems arising from other than defects in materials or workmanship.

This limited warranty is VOID if this Scanner has been altered or modified in any way (including but not limited to attempted warranty

repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Scanner is eligible for warranty service:

Report your issue to our Customer Service Hotline at 1-877-BROTHER (1-877-276-8437) within the applicable warranty period.

Supply Brother with a copy of your dated bill of sale showing that this Scanner was purchased within the U.S.

What Brother will ask you to do:

After contacting Brother you will be required to send the Scanner properly packaged, freight prepaid, to Brother together with a

photocopy of your bill of sale. Brother will provide a Return Authorization Number (i.e RA#) that must be written on the

outside of the carton that contains your Scanner and instruction to where you should return your Scanner. You are

responsible for the cost of shipping, packing the Scanner, and insurance (if you desire). You are also responsible for loss

or damage to this Scanner in shipping.

What Brother will do:

If the problem reported concerning your Scanner and/or accompanying Consumable and Accessory Items is covered by this

warranty and if you first reported the problem to Brother within the applicable warranty period, Brother will repair or replace the

Scanner and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether

to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole discretion.

Brother reserves the right to supply a refurbished or remanufactured replacement Scanner and/or accompanying Consumable and

Accessory Items and use refurbished parts provided such replacement Scanners conform to the manufacturer’s specifications for

new Scanner/parts. The repaired or replacement Scanner and/or accompanying Consumable and Accessory Items will be returned

to you freight prepaid.

If the Scanner and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be

charged for shipping the Scanner and/or accompanying Consumable and Accessory Items back to you and charged for any service

and/or replacement parts/Scanners at Brother’s then current rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Scanner:

Brother will send to you a replacement Scanner shipped for receipt within two business days, with the understanding that you will,

after receipt of the replacement Scanner, supply the required proof of purchase information, together with the Scanner that Brother

Summary of content (2 pages)

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Brother™ One-Year Limited Warranty and Replacement Service Scanner (USA Only) Who is covered:  This limited warranty (“warranty”) is given only to the original end-use/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying Scanner, consumables and accessories (collectively referred to in this warranty as “this Scanner”).
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agreed to replace. You are then expected to pack the Scanner that Brother agreed to replace in the package from the replacement Scanner and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. The replacement Scanner you receive (even if refurbished or remanufactured) will be covered for the balance of the limited warranty period remaining on the original Scanner, plus an additional thirty (30) days.