Warranty

Brother™ One-Year Limited Warranty and Replacement Service
(USA Only)
Who is covered:
 This limited warranty (“warranty”) is given only to the original end-use/retail purchaser (referred to in this warranty as “Original
Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this
Product”).
 If you purchased a product from someone other than an authorized Brother reseller in the United States or if the product was
used (including but not limited to floor models or refurbished product by someone other than Brother), prior to your purchase you
are not the Original Purchaser and the product that you purchased is not covered by this warranty.
What is covered:
 This Product includes a Machine and Consumable and Accessory Items. Consumable and Accessory Items may include but are
not limited to label and tape rolls/cassettes, cutters, adaptor, carrying cases, batteries and print servers. Except as otherwise
provided herein, Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from
defects in materials and workmanship, when used under normal conditions.
 This warranty applies only to products purchased and used in the United States. For products purchased in, but used outside,
the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the
United States).
What is the length of the Warranty Periods:
 Machines: One year from the original purchase date.
 Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of consumable,
whichever comes first.
What is NOT covered:
This warranty does not cover:
(1) Physical damage to this Product;
(2) Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to
transporting this Product without the proper preparation and/or packaging);
(3) Damage caused by another device or software used with this Product (including but not limited to damage resulting from use of
non Brother™-brand parts and Consumable and Accessory Items);
(4) Consumable and Accessory Items that expired in accordance with a rated life; and,
(5) Problems arising from other than defects in materials or workmanship.
This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty
repair without authorization from Brother and/or alteration/removal of the serial number).
What to do if you think your Product is eligible for warranty service:
Report your issue to our Customer Service Hotline at 1-877-BROTHER (1-877-276-8437) or to a Brother Authorized Service Center
within the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of
sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-
877-BROTHER (1-877-276-8437) or visit www.brother-usa.com.
What Brother will ask you to do:
After contacting Brother or a Brother Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the
Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale. You are
responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or
damage to this Product in shipping.
What Brother will do:
If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this
warranty and if you first reported the problem to Brother or an Authorized Service Center within the applicable warranty period,
Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items
at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying
Consumable and Accessory Items is made by Brother in its sole discretion. Brother reserves the right to supply a refurbished or
remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided
such replacement products conform to the manufacturer’s specifications for new product/parts. The repaired or replacement
Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to
pick up at a conveniently located Authorized Service Center.
If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be
charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service
and/or replacement parts/products at Brother’s then current published rates.
The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.