Warranty

© 2012 Brother International Corporation
XF5055-001
Who is covered:
This limited warranty (“warranty”) is given only
to the original end-user of the accompanying
product and accessories (collectively referred
to in this warranty as “this Product”) during the
warranty period (described below).
If you purchased this Product from someone
other than an authorized Brother reseller in
the United States, or if your Product was used
(including, but not limited to, refurbished by
someone other than Brother), your Product
may not be covered by this warranty.
What is covered:
This Product includes a Machine and
accompanying Accessory Items. Accessory
Items include but are not limited to foot
controller, presser feet, miscellaneous tools
and embroidery frames.
Except as otherwise provided herein,
Brother warrants that the machine and the
accompanying Consumables and Accessory
Items will be free from defects in materials
and workmanship, when used under normal
conditions.
This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used outside,
the United States, this warranty covers only
warranty service within the United States (and
does not include shipping outside the United
States).
What is the length of the Warranty Period(s):
The warranty period is 1 year from the
original purchase date for Parts, Labor and
accompanying Accessory Items, 2 years
from the original purchase date for Electronic
Components and Printed Circuit Boards
(replacement labor excluded) and 25 Years
from the original purchase date for the Chassis
Casting. The original purchase date shall be
determined from the original receipt evidencing
proof of purchase of this Product. Therefore,
it is important for you to maintain the
receipt for this Product.
What is NOT covered:
This warranty does not cover:
Physical damage to this Product; (1)
Damage caused by improper installation, (2)
lack of periodic maintenance, improper or
abnormal use, misuse, neglect or accident
(including, but not limited to, transporting
this Product without the proper preparation
and/or packaging);
Damage caused by another device or (3)
software used with this Product (including,
but not limited to, damage resulting
from use of non-Brother-brand parts,
Consumable and Accessory Items);
Problems arising from anything other than (4)
defects in materials or workmanship; and
Consumables or other Items requiring (5)
periodic maintenance repair, refill or
replacement with ordinary wear and tear,
including, but not limited to, bobbin(s)
and needle(s). This warranty is VOID if this
Product has been altered or modified in any
way (including, but not limited to, attempted
warranty repair other than by an Authorized
Brother Repair Center and/or alteration/
removal of the serial number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to a Brother Authorized
Service Center within the applicable warranty
period. Supply the Brother Authorized Service
Center with a copy of your dated bill of sale
showing that this Product was purchased
within the U.S. For the name of local Brother
Authorized Service Center(s), call 1-800-521-
2846 or visit our web site at www.brother.com.
What Brother will ask you to do:
After contacting a Brother Authorized Service
Center, you may be required to deliver (by hand
if you prefer) or send the Product properly
packaged, freight prepaid, to the Authorized
Service Center together with a photocopy of
your bill of sale.
You are responsible for the cost of shipping,
packing product, and insurance (if you
desire). You are also responsible for loss or
damage to this Product in shipping.
What Brother will do:
If the problem reported concerning your
Machine is covered by this warranty and if you
first reported the problem to an Authorized
Service Center within the applicable warranty
period, Brother’s Authorized Service Center
will repair or replace the Machine at no charge
to you for parts or labor (please note that you
will be charged labor costs for replacement
of Printed Circuit Boards). The decision as to
whether to repair or replace the Machine is
made by Brother in its sole discretion.
Brother reserves the right to supply a
refurbished or remanufactured replacement
Machine and use refurbished parts provided
such replacement products conform to the
manufacturer’s specifications for new product/
parts. The repaired or replacement Machine
will be returned to you freight prepaid or made
available for you to pick up at a conveniently
located Authorized Service Center.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What happens when Brother elects to
replace your Machine:
When a replacement Machine is authorized by
Brother, and you have delivered the Machine to
an Authorized Service Center, the Authorized
Service Center will provide you with a
replacement Machine after receiving one from
Brother.
The replacement Machine you receive (even
if refurbished or remanufactured) will be
covered by the balance of the warranty period
remaining on the original Product, plus an
additional thirty (30) days. You will keep the
replacement Machine that is sent to you
and your original Machine shall become the
property of Brother.
You should retain a copy of the return
shipping bill, signed by the courier.
Limitations:
Brother is not responsible for damage to
or loss of any equipment, media, programs
or data related to the use of this Product.
Except for repair or replacement as described
above, Brother shall not be liable for any
direct, indirect, incidental or consequential
damages or specific relief. Because some
states do not allow the exclusion or limitation
of consequential or incidental damages, the
above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL
OTHER WARRANTIES, WRITTEN OR ORAL,
WHETHER EXPRESSED BY AFFIRMATION,
PROMISE, DESCRIPTION, DRAWING, MODEL
OR SAMPLE. ANY AND ALL WARRANTIES
OTHER THAN THIS ONE, WHETHER
EXPRESS OR IMPLIED, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE
HEREBY DISCLAIMED.
This Warranty is the only warranty that
Brother is giving for this Product. It is the
final expression and the exclusive and
only statement of Brother’s obligations to
you. It replaces all other agreements and
understandings that you may have with Brother
or its representatives. This warranty gives you
certain rights and you may also have other
rights that may vary from state to state.
This Warranty (and Brother’s obligation to you)
may not be changed in any way unless you
and Brother sign the same piece of paper in
which we (1) refer to this Product and your bill
of sale date, (2) describe the change to this
warranty and (3) agree to make that change.
Important: We recommend that you keep
all original packing materials, in the event
that you ship this Product.
Brother
™
Limited Warranty
(Standard)
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