USER’S GUIDE DCP-165C Version A USA/CAN
If you need to call Customer Service Please complete the following information for future reference: Model Number: DCP-165C Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
Brother numbers IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) Note In Canada only Visa and MasterCard are accepted.
Notice - Disclaimer of Warranties (USA and Canada) BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
Brother® One-Year Limited Warranty and Replacement Service (USA Only) Who is covered: This limited warranty (“warranty”) is given only to the original end-user/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).
Brother® One-Year Limited Warranty and Replacement Service (USA Only) discretion. Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer’s specifications for new product/parts.
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only) Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centres, will repair or replace (at Brother's sole discretion) this MFC/Fax machine free of charge if defective in material or workmanship. This warranty applies only to products purchased and used in Canada.
Table of Contents Section I 1 General General Information 2 Using the documentation ....................................................................................... 2 Symbols and conventions used in the documentation .................................... 2 Accessing the Software User’s Guide ...................................................................2 Viewing Documentation...................................................................................
Section II Copy 4 Making copies 22 How to copy .........................................................................................................22 Making a single copy .....................................................................................22 Making multiple copies ..................................................................................22 Stop copying..................................................................................................22 Copy options............
6 Printing photos from a camera 43 Printing photos directly from a PictBridge camera...............................................43 PictBridge requirements ................................................................................43 Setting your digital camera ............................................................................43 Printing Images..............................................................................................44 DPOF printing....................................
C Menu and Features 79 On-screen programming......................................................................................79 Menu table .....................................................................................................79 Menu keys ...........................................................................................................79 Menu Table..........................................................................................................
Section I General General Information Loading documents and paper General Setup I 2 8 19
1 General Information Using the documentation 1 Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. Bold Bold typeface identifies specific keys on the machine’s control panel. Italics Italicized typeface emphasizes an important point or refers you to a related topic.
General Information c If the language screen appears, click your language. The CD-ROM main menu will appear. How to find Scanning instructions 1 There are several ways you can scan documents. You can find the instructions as follows: 1 Software User’s Guide Scanning (For Windows® 2000 Professional/Windows® XP and Windows Vista®) ControlCenter3 (For Windows® 2000 Professional/Windows® XP and Windows Vista®) Note If this window does not appear, use Windows® Explorer to run the start.
Chapter 1 Viewing Documentation (For Macintosh®) a How to find Scanning instructions 1 Turn on your Macintosh®. Insert the Brother CD-ROM into your CD-ROM drive. The following window will appear. There are several ways you can scan documents. You can find the instructions as follows: Software User’s Guide Scanning (For Mac OS® X 10.2.4 or greater) ControlCenter2 (For Mac OS® X 10.2.
General Information Accessing Brother Support (For Windows®) 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers on page i and on the Brother CD-ROM. To access the Brother CreativeCenter (http://www.brother.com/creativecenter/) for FREE photo projects and printable downloads, click Brother CreativeCenter. 1 To return to the main page, click Back or if you have finished, click Exit.
Chapter 1 Control panel overview 10 1 9 100% Normal 8 2 3 Copy keys: Lets you temporarily change the copy settings when in copy mode. Copy Options You can quickly and easily select temporary settings for copying. Enlarge/Reduce Lets you enlarge or reduce copies depending on the ratio you select. Copy Quality Use this key to temporarily change the quality of your copies. Number of Copies Use this key to make multiple copies.
General Information 9 10 LCD (liquid crystal display) Displays messages on the screen to help you set up and use your machine. Warning LED Blinks in orange when the LCD displays an error or an important status message. Warning LED indications 1 1 The status LED (Light Emitting Diode) is a light that shows the DCP status. The LCD shows the current machine status when the machine is idle. 100% Normal LED 01_ DCP status Description Ready The DCP is ready for use.
2 Loading documents and paper Loading paper and other print media a If the paper support flap is open, close it, and then close the paper support. Pull the paper tray completely out of the machine. c 2 2 With both hands, gently press and slide the paper side guides (1) and then the paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper side guides (1) and paper length guide (2) line up with the mark for the paper size you are using.
Loading documents and paper e Note When you use Legal size paper, press and hold the universal guide release button (1) as you slide out the front of the paper tray. Gently put the paper into the paper tray print side down and top edge in first. Check that the paper is flat in the tray. 2 1 f d Gently adjust the paper side guides (1) to fit the paper with both hands. Make sure the paper side guides touch the sides of the paper. 1 Fan the stack of paper well to avoid paper jams and misfeeds.
Chapter 2 g Loading envelopes and post cards Close the paper tray cover. 2 About envelopes 2 Use envelopes that weigh from 20 to 25 lb (75 to 95 g/m2). Some envelopes need margin settings to be set in the application. Make sure you do a test print first before printing many envelopes. h Slowly push the paper tray completely into the machine. CAUTION DO NOT use any of the following types of envelopes, as they will cause paper feed problems: • If they are of a baggy construction.
Loading documents and paper How to load envelopes and post cards a Before loading, press the corners and sides of envelopes or post cards to make them as flat as possible. Note If envelopes or post cards are ‘doublefeeding’, put one envelope or postcard in the paper tray at a time. b Put envelopes or post cards into the paper tray with the address side down and the leading edge in first as shown in the illustration.
Chapter 2 Printable area 2 The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can only print in the shaded areas when the Borderless print feature is available and turned on. Cut Sheet Paper Envelopes 3 3 4 1 4 1 2 2 Top (1) Bottom (2) Left (3) Right (4) Cut Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) Envelopes 0.47 in. (12 mm) 0.95 in.
Loading documents and paper Acceptable paper and other print media The print quality can be affected by the type of paper you are using in the machine. To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load. You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes. We recommend testing various paper types before buying large quantities.
Chapter 2 Handling and using print media Paper capacity of the output paper tray cover 2 Store paper in its original packaging, and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat. The coated side of photo paper is shiny. Avoid touching the shiny (coated) side. Load photo paper with the shiny side facing down. Avoid touching either side of transparencies because they absorb water and perspiration easily, and this may cause decreased output quality.
Loading documents and paper Choosing the right print media 2 Paper type and size for each operation Paper Type Cut Sheet Cards Envelopes Paper Size 2 2 Usage Copy Photo Capture Printer Letter 8 1/2 × 11 in. (216 × 279 mm) Yes Yes Yes A4 8.3 × 11.7 in. (210 × 297 mm) Yes Yes Yes Legal 8 1/2 × 14 in. (216 × 356 mm) Yes – Yes Executive 7 1/4 × 10 1/2 in. (184 × 267 mm) – – Yes JIS B5 7.2 × 10.1 in. (182 × 257 mm) – – Yes A5 5.8 × 8.3 in. (148 × 210 mm) Yes – Yes A6 4.
Chapter 2 Paper weight, thickness and capacity 2 Paper Type Weight Thickness No. of sheets Cut Sheet Plain Paper 17 to 32 lb (64 to 120 g/m2) 3 to 6 mil (0.08 to 0.15 mm) 100 1 Inkjet Paper 17 to 53 lb (64 to 200 g/m2) 3 to 10 mil (0.08 to 0.25 mm) 20 Glossy Paper Up to 58 lb (Up to 220 g/m2) Up to 10 mil (Up to 0.25 mm) 20 1 2 Photo 4"×6" Up to 58 lb (Up to 220 g/m2) Up to 10 mil (Up to 0.25 mm) 20 1 2 Index Card Up to 32 lb (Up to 120 g/m2) Up to 6 mil (Up to 0.
Loading documents and paper Loading documents How to load documents a b You can make copies and scan from the scanner glass. Using the scanner glass 2 You can use the scanner glass to copy or scan pages of a book or one page at a time. Document Sizes Supported Length: Up to 11.7 in. (297 mm) Width: Up to 8.5 in. (215.9 mm) Weight: Up to 4.4 lb (2 kg) 2 2 Lift the document cover.
Chapter 2 Scannable area 2 The scannable area depends on the settings in the application you are using. The figures below show unscannable areas. 3 4 1 2 Usage Document Top (1) Size Bottom (2) Left (3) Copy All paper sizes 0.12 in. (3 mm) 0.12 in. (3 mm) Scan All paper sizes 0.12 in. (3 mm) 0.12 in.
3 General Setup LCD display 3 3 Sleep Mode 3 You can change the LCD language. You can choose how long the machine must be idle (from 1 to 60 minutes) before it goes into sleep mode. The timer will restart if any operation is carried out on the machine. a b a b Press Menu. c Press a or b to choose 3.Sleep Mode. Press OK. d Press and choose 1 Min, 2 Mins, 3 Mins, 5 Mins, 10 Mins, 30 Mins or 60 Mins which is the length of time the machine is idle before entering sleep mode. Press OK.
Chapter 3 Printing Reports 3 The following reports are available: Help List A help list showing how to program your machine. User Settings Lists your settings. How to print a report a b Press Menu. Press a or b to choose 3.Print Reports. Press OK. c Press a or b to choose the report you want. Press OK. d e Press Black Start. 20 Press Stop/Exit.
Section II Copy Making copies II 22
4 Making copies How to copy 4 You can use your machine as a copier, making up to 99 copies at a time. Making a single copy a Load your document. (See Loading documents on page 17.) b Press Black Start or Color Start. Making multiple copies Load your document. (See Loading documents on page 17.) b Press Number of Copies repeatedly until the number of copies you want appears (up to 99). Or press a or b to change the number of copies. c Press Black Start or Color Start.
Making copies Changing copy quality You can select from a range of quality settings. The default setting is Normal. To temporarily change the quality setting, follow the instructions below: Press Normal Normal is the recommended mode for ordinary printouts. This produces good copy quality with good copy speed. Fast Best a b c Fast copy speed and lowest ink consumption. Use to save time printing documents to be proof-read, large documents or many copies.
Chapter 4 To enlarge or reduce the next copy follow the instructions below: a b c Load your document. Press Enlarge/Reduce. Do one of the following: Press a or b to choose the enlargement or reduction ratio you want. Press OK. Press a or b to choose Custom(25-400%). Press OK. Press a or b repeatedly to enter an enlargement or reduction ratio from 25% to 400%. Press OK. If you choose 100% or Fit to Page, go to step d. d You can also produce a poster.
Making copies d Press Black Start to scan the document. You can also press Color Start if you are using the Poster layout. If you are making a poster, the machine scans the pages and starts printing. If you are using the scanner glass, go to e. e After the machine scans the page, press a (Yes) to scan the next page. Place your document face down in the direction shown below: 2 in 1 (P) 2 in 1 (L) 4 4 in 1 (P) Next Page? a Yes b No f Place the next page on the scanner glass. Press OK.
Chapter 4 Adjusting Brightness and Contrast Brightness Contrast 4 4 To temporarily change the brightness setting, follow the instructions below: Press -nnonn+ and then a or b to choose Brightness a b Load your document. Press Copy Options and a or b to choose Brightness. Press OK. -nnonn+ e c Press a to make a lighter copy or press b to make a darker copy. Press OK. d Press Black Start or Color Start. To change the default setting follow the instructions below: a b Press Menu.
Making copies Paper options 4 Paper type 4 If you are copying on special paper, be sure to select the type of paper you are using so you will get the best print quality. Press Paper size If copying on paper other than Letter size, you will need to change the paper size setting. You can copy on Letter, Legal, A4, A5 or Photo 4 in. x 6 in. (10 cm × 15 cm) paper.
Chapter 4 28
Section III Walk-up Photo Printing III PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Printing photos from a camera 30 43
5 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive PhotoCapture Center® Operations Printing from a memory card or USB Flash memory drive without a PC Using memory card or USB Flash memory drive 5 5 Even if your machine is not connected to your computer, you can print photos directly from digital camera media or a USB Flash memory drive. (See How to print from a memory card or a USB Flash memory drive on page 33.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Memory cards or USB Flash memory drive folder structure 5 Your machine is designed to be compatible with modern digital camera image files, memory cards and USB Flash memory drive; however, please read the points below to avoid errors: The image file extension must be .JPG (Other image file extensions like .JPEG, .TIF, .GIF and so on will not be recognized).
Chapter 5 Getting started Photo Capture key lights: 5 Firmly put a memory card or USB Flash memory drive into the proper slot. 1 2 3 4 1 USB Flash memory drive 2 SD, SDHC 3 Memory Stick®, Memory Stick Pro™ 4 xD-Picture Card™ Photo Capture light is on, the memory card or USB Flash memory drive is properly inserted. Photo Capture light is off, the memory card or USB Flash memory drive is not properly inserted.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive How to print from a memory card or a USB Flash memory drive Print Index (Thumbnails) 5 5 The PhotoCapture Center® assigns numbers for images (such as No.1, No.2, No.3, and so on). Before printing a photo you must first print a thumbnail index to choose the number of the photo you want to print.
Chapter 5 d Press a or b to choose the type of paper you are using, Plain Paper, Inkjet Paper, Brother BP71 or Other Glossy. Press OK. e Press a or b to choose the paper size you are using, Letter or A4. Press OK. f Press Color Start to print. Printing Photos Before you can print an individual image, you have to know the image number. a Make sure you have put the memory card or USB Flash memory drive in the proper slot. b Print the index first. (See Print Index (Thumbnails) on page 33.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive f g Press a or b to choose the type of paper you are using, Plain Paper, Inkjet Paper, Brother BP71 or Other Glossy. Press OK. The printing positions when using Letter paper are shown below. 1 3"x 4" 2 3.5"x 5" 3 4"x 6" 4 5"x 7" 5 6"x 8" 6 Max. Size Press a or b to choose the paper size you are using, Letter, A4, 4"x 6" or 5"x 7". Press OK. If you selected Letter or A4, go to h.
Chapter 5 DPOF printing 5 f DPOF stands for Digital Print Order Format. Major digital camera manufacturers (Canon Inc., Eastman Kodak Company, Fuji Photo Film Co. Ltd., Matsushita Electric Industrial Co. Ltd. and Sony Corporation) created this standard to make it easier to print images from a digital camera. Press a or b to choose the paper size you are using, Letter, A4, 4"x 6" or 5"x 7". Press OK. If you selected Letter or A4, go to g. If you selected another size, go to h.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive PhotoCapture Center® print settings Paper Size 5 These settings will remain until you change them again. Print quality a b c d e Press Menu. a b Press Menu. c Press a or b to choose 3.Paper Size. Press OK. d Press a or b to choose the paper size you are using, Letter, A4, 4"x 6" or 5"x 7". Press OK. Press a or b to choose 2.PhotoCapture. Press OK. e Press a or b to choose 1.Print Quality. Press OK.
Chapter 5 Color Enhancement (True2Life®) Contrast 5 You can turn on the color enhancement feature to print more vivid images. Brightness a b c d 5 You can select the contrast setting. More contrast will make an image look sharper and more vivid. a b Press Menu. c Press a or b to choose 5.True2Life. Press OK. d Press a or b to choose On (or Off). Press OK. Press Menu. Press a or b to choose 2.PhotoCapture. Press OK. Press a or b to choose 5.True2Life. Press OK.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive White Balance 5 You can adjust the white areas of an image and bring them back to pure white. a b c d f g Press Menu. Press a or b to choose 2.PhotoCapture. Press OK. Press a or b to choose 5.True2Life. Press OK. Press a or b to choose On (or Off). Press OK. a b Press Menu. c Press a or b to choose 5.True2Life. Press OK. d Press a or b to choose On (or Off). Press OK. Press a or b to choose 2.PhotoCapture.
Chapter 5 Cropping 5 Borderless printing 5 If your photo is too long or wide to fit the available space on your chosen layout, part of the image will be automatically cropped. This feature expands the printable area to the edges of the paper. Printing time will be slightly slower. The default setting is On. If you want to print the whole image, turn this setting to Off. If you are also using the Borderless setting, turn the Borderless to Off. (See Borderless printing on page 40.) a b Press Menu.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Scan to a memory card or USB Flash memory drive d Quality Selectable File Format Color 150 dpi JPEG / PDF Color 300 dpi JPEG / PDF Color 600 dpi JPEG / PDF B/W 200x100 dpi TIFF / PDF B/W 200 dpi TIFF / PDF a To change the quality press OK and go to step e. 5 You can scan black & white and color documents into a memory card or USB Flash memory drive. Black and white documents will be stored in PDF (*.
Chapter 5 Changing the black & white file format a b 5 Press Menu. Press a or b to choose 0.Scan to Media. Press OK. d Press a or b to choose 2.B/W File Type. Press OK. e Press a or b to choose TIFF or PDF. Press OK. f Press Stop/Exit. Hub is Unusable. This message will appear if a Hub or USB Flash memory drive with a Hub has been put into the USB direct interface.
6 Printing photos from a camera Printing photos directly from a PictBridge camera 6 Depending on your camera some of these settings may not be available.
Chapter 6 Printing Images DPOF printing DPOF stands for Digital Print Order Format. Note Remove any memory cards or USB Flash memory drive from the machine before connecting a digital camera. a 6 Make sure that your camera is turned off. Connect your camera to the USB direct interface (1) port on the machine using the USB cable. Major digital camera manufacturers (Canon Inc., Eastman Kodak Company, Fuji Photo Film Co. Ltd., Matsushita Electric Industrial Co. Ltd.
Printing photos from a camera Printing photos directly from a digital camera (without PictBridge) If your camera is using the USB Mass Storage standard, you can connect your camera in storage mode. This enables you to print photos from your camera. Printing Images 6 Note 6 Remove any memory cards or USB Flash memory drive from the machine before connecting the digital camera. a Connect your camera to the USB direct interface (1) on the machine using the USB cable.
Chapter 6 Understanding the Error Messages Once you are familiar with the types of errors that can occur while you are printing from a camera, you can easily identify and troubleshoot any problems. Out of Memory This message will appear if you are working with images that are too large for the machine's memory. Unusable Device This message will appear if you connect a camera that is not using the USB Mass storage standard.
Section IV Software Software features IV 48
7 Software features The CD-ROM includes the Software User’s Guide for features available when connected to a computer (for example, printing and scanning). The guide has easy to use links that, when clicked, will take you directly to a particular section. c Click the heading you would like to view from the list at the left of the window.
Section V Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary V 50 60 79 85 95
A Safety and Legal Choosing a location Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a standard, AC power outlet. Choose a location where the temperature remains between 50° F and 95° F (10° C and 35° C). WARNING DO NOT put the machine near heaters, air conditioners, refrigerators, medical equipment, chemicals or water.
Safety and Legal To use the machine safely A Please keep these instructions for later reference and read them before attempting any maintenance. WARNING There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the power cord from the AC power outlet. Doing this will prevent an electrical shock. DO NOT handle the plug with wet hands. Doing this might cause an electrical shock. A Always make sure the plug is fully inserted.
DO NOT put your hands on the edge of the machine under the scanner cover. Doing this may cause injury. DO NOT put your hands on the edge of the paper tray under the paper tray cover. Doing this may cause injury. DO NOT touch the area shaded in the illustration. Doing this may cause injury.
Safety and Legal When moving the machine you must lift it from the base, by placing a hand at each side of the unit as shown in the illustration. DO NOT carry the machine by holding the scanner cover or the Jam Clear Cover. DO NOT use flammable substances, any type of spray or an organic solvent/liquid that contains alcohol or ammonia to clean the inside or outside of the machine.
Always make sure the plug is fully inserted. This product should be connected to an AC power source within the range indicated on the rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact a qualified electrician. CAUTION Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line or unplug the cords during a lightning storm. Important safety instructions 1 Read all of these instructions.
Safety and Legal 11 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never spill liquid of any kind on the product. Do not attempt to service this product yourself because opening or removing covers may expose you to dangerous voltage points and other risks and may void your warranty. Refer all servicing to a Brother Authorized Service Center.
Federal Communications Commission (FCC) Declaration of Conformity (USA only) Responsible Party: A Brother International Corporation 100 Somerset Corporate Boulevard Bridgewater, NJ 08807-0911 USA TEL: (908) 704-1700 declares, that the products Product Name: DCP-165C comply with Part 15 of the FCC Rules.
Safety and Legal Industry Canada Compliance Statement (Canada only) A This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. International ENERGY STAR® Compliance Statement A The purpose of the International ENERGY STAR® Program is to promote the development and popularization of energy-efficient office equipment. As an ENERGY STAR® Partner, Brother Industries, Ltd.
Legal limitations for copying Color reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular questionable documents.
Safety and Legal Trademarks A The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. © 2008 Brother Industries, Ltd. All rights reserved. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and other countries.
B Troubleshooting and Routine Maintenance Troubleshooting B B IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
Troubleshooting and Routine Maintenance Printing (continued) Difficulty Suggestions Poor print quality Check the print quality. (See Checking the print quality on page 74.) Make sure that the Printer Driver or Paper Type setting in the menu matches the type of paper you are using. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User's Guide on the CD-ROM.) Make sure that your ink cartridges are fresh.
Printing (continued) Difficulty Suggestions The printouts are wrinkled. In the printer driver Advanced tab, click Color Settings, and uncheck BiDirectional Printing for Windows® or Bi-Directional Printing for Macintosh®. Make sure you are using Brother Original ink cartridges. Cannot perform ‘2 in 1 ’ or ‘4 in 1 ’ printing. Check that the paper size setting in the application and in the printer driver are the same. Print speed is too slow. Try changing the printer driver setting.
Troubleshooting and Routine Maintenance Software Difficulties Difficulty Suggestions Cannot install software or print Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. ‘Device Busy’ Make sure the machine is not showing an error message on the LCD. Cannot print images from FaceFilter Studio. To use FaceFilter Studio, you must install the FaceFilter Studio application from the CD-ROM supplied with your machine.
Error and Maintenance messages As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below. You can correct most errors and routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
Troubleshooting and Routine Maintenance Error Message Cause Action Cannot Print One or more of the ink cartridges Replace XX Ink have reached the end of their life. The machine will stop all print operations. Replace the ink cartridges. (See Replacing the ink cartridges on page 69.) Clean Unable XX The machine has a mechanical problem. Open the scanner cover and look inside the machine for any foreign objects.
Error Message Cause Action No Paper Fed The machine is out of paper or paper is not properly loaded in the paper tray. Do one of the following: Refill the paper in the paper tray, and then press Black Start or Color Start. Remove the paper and load it again and then press Black Start or Color Start. (See Loading paper and other print media on page 8.) Out of Memory The paper is jammed in the machine. See Printer jam or paper jam on page 67. The Jam Clear Cover is not closed properly.
Troubleshooting and Routine Maintenance Error Message Cause Action Unusable Device A USB device or USB Flash Please Disconnect memory drive that is not supported USB Device. has been connected to the USB direct interface. Unplug the device from the USB direct interface. For more information, visit us at http://solutions.brother.com. Wrong Paper Size Paper is not the correct size. Printer jam or paper jam B Take out the jammed paper depending on where it is jammed in the machine.
e Close the Jam Clear Cover. Make sure the cover is closed properly. Note • If the paper is jammed uder the print head, unplug the machine from the power source, and then move the print head to take out the paper. • If the print head is at the right corner as shown in the illustration, you cannot move the print head. Press Stop/Exit until the print head moves to the middle. Then unplug the machine from the power source, and take out the paper.
Troubleshooting and Routine Maintenance h Slowly push the paper tray completely into the machine. Routine maintenance Note Replacing the ink cartridges Make sure you pull out the paper support until it clicks. B B Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the 4 cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD.
b Press down to unlock the release lever and take out the ink cartridge for the color shown on the LCD. d Turn the green knob on the protective yellow cap clockwise until it clicks to release the vacuum seal, then remove the cap (1). 1 e c 70 Open the new ink cartridge bag for the color shown on the LCD, and then take out the ink cartridge. Each color has its own correct position. Insert the ink cartridge in the direction of the arrow on the label.
Troubleshooting and Routine Maintenance f Gently push the ink cartridge in until it clicks, and then close the ink cartridge cover. CAUTION DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge. DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin. If ink gets on your skin or clothing immediately wash it off with soap or detergent.
Cleaning the outside of the machine d Wipe the inside and outside of the paper tray with a soft cloth to remove dust. e Close the output paper tray cover and slowly push the paper tray completely into the machine. B CAUTION Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine. DO NOT use cleaning materials that contain ammonia. DO NOT use isopropyl alcohol to remove dirt from the control panel. It may crack the panel.
Troubleshooting and Routine Maintenance Cleaning the machine’s printer platen WARNING Be sure to unplug the machine from the AC power outlet before cleaning the printer platen (1). B Cleaning the paper pick-up roller B a Pull the paper tray completely out of the machine. b Unplug the machine from the AC power outlet and open the Jam Clear Cover (1) at the back of the machine. If ink is scattered on or around the printer platen, wipe it off with a soft, dry, lint-free cloth.
Cleaning the print head To maintain good print quality, the machine will automatically clean the print head. You can start the cleaning process manually if there is a print quality problem. Clean the print head and ink cartridges if you get a horizontal line or blank text in the text or graphics on your printed pages. You can clean Black only, three colors at a time (Cyan/Yellow/Magenta), or all four colors at once. Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.
Troubleshooting and Routine Maintenance h The LCD asks you if you want to start cleaning. Start Cleaning? a Yes b No Press a (Yes). The machine starts cleaning the print head. i j After cleaning is finished, press Color Start. The machine starts printing the Print Quality Check Sheet again and then return to step e. Press Stop/Exit. If you repeat this procedure at least five times and the print quality is still poor, replace the ink cartridge for the clogged color.
g Machine Information For 1200 dpi, press a or b to select the number of the test print that most closely matches the number 0 sample (1-8). Checking the serial number 1200dpi Adjust You can see the machine’s serial number on the LCD. Select Best #5 Press OK. h Press Stop/Exit. Checking the ink volume You can check the ink that is left in the cartridge. a b Press Menu. c Press a or b to choose 1.Serial No. Press OK. B Press a or b to choose Ink Volume. Press OK. The LCD shows the ink volume.
Troubleshooting and Routine Maintenance Packing and shipping the machine When you transport the machine, use the packing materials that came with your machine. If you do not pack the machine properly, you could void your warranty. CAUTION B Make sure that the plastic tabs on both sides of the green protective part (1) have securely clicked into place (2). CAUTION It is important to allow the machine to ‘park’ the print head after a print job.
f Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3). 1 2 g 3 h Note If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts and printed materials to use with your ‘Exchange’ machine. Wrap the machine in the bag and put it in the original carton with the original packing material. i 78 Pack the printed materials in the original carton as shown below.
C Menu and Features On-screen programming C Menu keys C C Your machine is designed to be easy to operate with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine.
To access the menu mode: a b Press Menu. Choose an option. You can scroll more quickly through each menu level by pressing a or b for the direction you want. 1.Copy 2.PhotoCapture 3.Print Reports 4.Machine Info. 0.Initial Setup c Press OK when that option appears on the LCD. The LCD will then show the next menu level. d Press a or b to scroll to your next menu selection. e Press OK. When you finish setting an option, the LCD shows Accepted.
Menu and Features Menu Table C The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 1.Copy 1.Paper Type — Plain Paper* Sets the type of paper in the paper tray. 27 Sets the size of the paper in the paper tray. 27 Inkjet Paper Brother BP71 Other Glossy Transparency 2.
Main Menu Submenu Menu Selections Options Descriptions Page 2.PhotoCapture 1.Print Quality — Normal Selects the print quality. 37 Selects the paper type. 37 Selects the paper size. 37 Selects the print size. (Appears when A4 or Letter is selected in the Paper Size menu.) 37 Photo* 2.Paper Type — Plain Paper Inkjet Paper Brother BP71 Other Glossy* 3.Paper Size — Letter A4 4"x 6"* 5"x 7" 4.Print Size — 3"x 4" 3.5"x 5" 4"x 6" 5"x 7" 6"x 8" Max.
Menu and Features Main Menu Submenu Menu Selections Options Descriptions Page 2.PhotoCapture 5.True2Life True2Life:On 1.Brightness Adjusts the brightness. 38 True2Life:Off* -nnnno+ Adjusts the contrast. 38 Adjusts the hue of the white areas. 39 Enhances the detail of the image. 39 (Continued) -nnnon+ -nnonn+* -nonnn+ -onnnn+ 2.Contrast -nnnno+ -nnnon+ -nnonn+* -nonnn+ -onnnn+ 3.White Balance -nnnno+ -nnnon+ -nnonn+* -nonnn+ -onnnn+ 4.
Main Menu Submenu Menu Selections Options Descriptions Page 2.PhotoCapture 6.Cropping — On* Crops the image around the margin to fit the paper size or print size. Turn this feature off if you want to print whole images or prevent unwanted cropping. 40 Expands the printable area to fit the edges of the paper. 40 Prints the date on your photo. 40 Selects the Scan resolution for your type of document. 41 (Continued) Off 7.Borderless — On* Off 8.Print Date — On Off* 0.Scan to Media 1.
D Specifications D General D Printer Type Inkjet Print Method Black: Piezo with 94 × 1 nozzle Color: Piezo with 94 × 3 nozzles Memory Capacity 32 MB LCD (Liquid Crystal Display) 16 characters × 1 line Power Source AC 100 to 120 V 50/60 Hz Power Consumption Off Mode: Average 0.4 W Sleep Mode: Average 2.5 W Standby: Average 3.5 W Operating: Average 18 W Dimensions 14.5 in. (368 mm) 5.9 in. (150 mm) 15.4 in. (390 mm) Weight 15.6 lb (7.
Print media Paper Input D Paper Tray Paper type: Plain paper, inkjet paper (coated paper), glossy photo paper 2, transparencies 1 2 and envelopes Paper size: Letter, Legal, Executive, A4, A5, A6, JIS B5, envelopes (commercial No.10, DL, C5, Monarch, JE4), Photo 4” × 6”, Photo 2L, Index card and Post card 3. Width: 4 in. (100 mm) - 8.5 in. (215.9 mm) Length: 6 in. (150 mm) - 14.0 in. (355.6 mm) For more details, see Paper weight, thickness and capacity on page 16. Maximum paper tray capacity: Approx.
Specifications Copy D Color/Black Yes/Yes Document Size Scanner Glass Width: Max. 8.5 in. (215.9 mm) Scanner Glass Length: Max. 11.7 in.
PhotoCapture Center® Compatible Media 1 D Memory Stick® Memory Stick Pro™ (Not available for music data with MagicGate™) Memory Stick Duo™ with adapter Memory Stick Micro (M2) with adapter SD 2 SDHC 3 microSD with adapter miniSD™ with adapter xD-Picure Card™ 4 USB Flash memory drive 5 Resolution Up to 1200×2400 dpi File Extension DPOF, EXIF, DCF (Media Format) Photo Print: JPEG 6 (Image Format) Scan to Media: JPEG, PDF (Color) TIFF, PDF (Black) Color Enhacement True2Life® Number of Files Up to
Specifications PictBridge Compatibility D Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge for more information.
Scanner D Color/Black Yes/Yes TWAIN Compliant Yes (Windows® 2000 Professional/XP/XP Professional x64 Edition/Windows Vista®) Mac OS® X 10.2.4 or greater WIA Compliant Yes (Windows® XP 1/Windows Vista®) Color Depth 36 bit color Processing (Input) 24 bit color Processing (Output) (Actual Input: 30 bit color/Actual Output: 24 bit color Resolution Up to 19200 × 19200 dpi (interpolated) 2 Up to 1200 × 2400 dpi (optical) Up to 1200 × 600 dpi (optical) (ADF) Document Size Scanner Glass Width: Max. 8.
Specifications Printer Printer Driver D Windows® 2000 Professional/XP/XP Professional x64 Edition/ Windows Vista® driver supporting Brother Native Compression mode Mac OS® X 10.2.4 or greater: Brother Ink driver Resolution Up to 1200 × 6000 dpi 1200 × 2400 dpi 1200 × 1200 dpi 600 × 1200 dpi 600 × 600 dpi 600 × 300 dpi 450 × 150 dpi (Black & White) 600 × 150 dpi (Color) Printing Width 8.26 in. [8.5 in.
Interfaces USB D A USB 2.0 interface cable that is no longer than 6 feet (2.0 m). 1 2 1 Your machine has a USB 2.0 Full-speed interface. This interface is compatible with USB 2.0 Hi-Speed; however, the maximum data transfer rate will be 12 Mbits/s. The machine can also be connected to a computer that has a USB 1.1 interface. 2 Third party USB ports are not supported for Macintosh®.
Specifications Computer requirements D SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Computer Platform & Supported PC Operating System PC Software Interface Version Functions Windows® 2000 Operating Professional 4 System 1 XP Home 2 4 Printing, USB Scanning, Removable Disk Processor Minimum Speed Minimum Recommended RAM RAM Hard Disk Space to install For For Drivers Applications 64 MB 256 MB 110 MB 340 MB Intel® Pentium® II or equivalent 128 MB 110 MB 340 MB XP Professional 2 4 Professional x6
Consumable items D Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge Starter ink cartridges are in the box. The first time you install the ink cartridges the machine will use extra ink to fill the ink delivery tubes. This is a one-time process that enables high quality printing. Afterward, replacement ink cartridges will print the specified number of pages. Starter cartridge yield is approx.
E Glossary E This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. Brightness Changing the Brightness makes the whole image lighter or darker. Contrast Setting to compensate for dark or light documents, by making copies of dark documents lighter and light documents darker. Gray scale The shades of gray available for copying and scanning.
F Index A E Accessories and supplies .......................... ii Apple® Macintosh® See Software User's Guide on the CD-ROM. .................................................. Envelopes ....................................10, 15, 16 Error messages on LCD .......................... 64 B&W Print Only .................................... 64 Cannot Detect ...................................... 64 Cannot Print ......................................... 65 Init. Unable .......................................
M Macintosh® See Software User's Guide on the CD-ROM. .................................................. Maintenance, routine replacing ink cartridges .........................69 Menu Table ..............................................79 Mode, entering PhotoCapture ..........................................6 Scan ........................................................6 O Out of Memory message ..........................66 P Paper ................................................ 13, 86 capacity ..........
S Safety Instructions ...................................54 Scanner glass cleaning .................................................72 using .....................................................17 Scanning See Software User's Guide on the CD-ROM. .................................................. Serial Number how to find............... See inside front cover Shipping the machine ..............................77 Sleep Mode ..............................................19 T Temporary copy settings .........
EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications.
Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA and Canada only. We cannot recommend using them overseas because the power requirements of your Digital Copier/Printer may not be compatible with the power available in foreign countries.
