USER’S GUIDE DCP-193C DCP-195C DCP-197C DCP-365CN DCP-373CW DCP-375CW DCP-377CW Version 0 ARL/ASA/NZ/SAF
If you need to call Customer Service Please complete the following information for future reference: Model Number: DCP-193C, DCP-195C, DCP-197C, DCP-365CN, DCP-373CW, DCP-375CW and DCP-377CW (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.
Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
Table of Contents Section I 1 General General Information 2 Using the documentation .......................................................................................2 Symbols and conventions used in the documentation ....................................2 Accessing the Software User’s Guide and Network User’s Guide ........................3 Viewing Documentation...................................................................................3 Accessing Brother Support (Windows®) .................
Section II Copy 4 Making copies 22 How to copy .........................................................................................................22 Making a single copy ..................................................................................... 22 Making multiple copies ..................................................................................22 Stop copying..................................................................................................22 Copy options...........
Printing photos from a camera (DCP-193C, DCP-195C, DCP-197C, DCP-365CN only) 43 Printing photos directly from a PictBridge camera...............................................43 PictBridge requirements ................................................................................43 Setting your digital camera ............................................................................43 Printing Images..............................................................................................
B Troubleshooting and Routine Maintenance 59 Troubleshooting ................................................................................................... 59 If you are having difficulty with your machine ................................................ 59 Error and Routine Maintenance messages .........................................................64 Printer jam or paper jam ................................................................................68 Routine maintenance....................
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Section I General General Information Loading paper and documents General Setup I 2 8 19
1 General Information Using the documentation WARNING 1 Warnings tell you what to do to prevent possible personal injury. Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. Bold Bold typeface identifies specific buttons on the machine’s control panel, or on the computer screen.
General Information Accessing the Software User’s Guide and Network User’s Guide c If the language screen appears, click your language. The CD-ROM top menu will appear. 1 Note Network User’s Guide is only available for DCP-365CN, DCP-373CW, DCP-375CW and DCP-377CW. This User’s Guide does not contain all the information about the machine such as how to use the advanced features of the Printer, Scanner and Network.
Chapter 1 How to find Scanning instructions 1 There are several ways you can scan documents. You can find the instructions as follows: Viewing Documentation (Macintosh) a Turn on your Macintosh. Insert the Brother CD-ROM into your CD-ROM drive. The following window will appear. b c d Double-click the Documentation icon. e Click the documentation you want to read.
General Information How to find Scanning instructions 1 There are several ways you can scan documents. You can find the instructions as follows: Accessing Brother Support (Windows®) 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center) and on the Brother CD-ROM. Software User’s Guide Scanning (Mac OS X 10.3.9 - 10.5.x) Click Brother Support on the top menu. The following screen will appear: ControlCenter2 (Mac OS X 10.3.9 - 10.5.
Chapter 1 Control panel overview 1 The DCP-193C, DCP-195C, DCP-197C, DCP-365CN, DCP-373CW, DCP-375CW and DCP-377CW have the same control panel keys. 10 9 100% Normal 8 2 3 Copy keys: Lets you temporarily change the copy settings when in copy mode. Copy Options You can quickly and easily select temporary settings for copying. Enlarge/Reduce Lets you enlarge or reduce copies depending on the ratio you select. Copy Quality Use this key to temporarily change the quality of your copies.
General Information 7 Scan Lets you access Scan mode. 8 Photo Capture Lets you access the PhotoCapture Center™ mode. 9 10 Warning LED indications The Warning LED (Light Emitting Diode) is a light that shows the DCP status. The LCD shows the current machine status when the machine is idle. LCD (liquid crystal display) Displays messages on the LCD to help you set up and use your machine. Warning LED 100% Normal LED Blinks in orange when the LCD displays an error or an important status message.
2 Loading paper and documents Loading paper and other print media a Pull the paper tray out of the machine. c 2 2 With both hands, gently press and slide the paper side guides (1) and then the paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper side guides (1) and paper length guide (2) line up with the marks for the paper size you are using. 1 b 3 Lift the output paper tray cover (1).
Loading paper and documents d Fan the stack of paper well to avoid paper jams and misfeeds. f Gently adjust the paper side guides (1) to fit the paper using both hands. Make sure the paper side guides touch the sides of the paper. 1 2 IMPORTANT Always make sure that the paper is not curled. e Gently put the paper into the paper tray print side down and top edge in first. Check that the paper is flat in the tray. IMPORTANT g Close the output paper tray cover.
Chapter 2 i While holding the paper tray in place, pull out the paper support ( ) until it clicks and unfold the paper support flap ( ). Loading envelopes and postcards 2 About envelopes 2 Use envelopes that weigh between 80 to 95 gsm. Some envelopes need margin settings to be set in the application. Make sure you do a test print first before printing many envelopes. 2 1 IMPORTANT DO NOT use the paper support flap for Legal size paper.
Loading paper and documents Loading envelopes and postcards a 2 Before loading, press the corners and sides of envelopes or postcards to make them as flat as possible. Note If envelopes or postcards are ‘double-feeding’, put one envelope or postcard in the paper tray at a time. b Put envelopes or postcards into the paper tray with the side to be printed on face down, and the shortest edge in first as shown in the illustration.
Chapter 2 Printable area 2 The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User’s Guide on the CD-ROM.
Loading paper and documents Acceptable paper and other print media The print quality can be affected by the type of paper you use in the machine. To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load. You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes. We recommend testing various paper types before buying large quantities. For best results, use the Brother paper.
Chapter 2 Handling and using print media Paper capacity of the output paper tray cover 2 Store paper in its original packaging, and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat. Avoid touching the shiny (coated) side of photo paper. Load photo paper with the shiny side facing down. Avoid touching either side of transparencies because they absorb water and perspiration easily, and this may cause decreased output quality.
Loading paper and documents Choosing the right print media 2 Paper type and size for each operation Paper Type Cut Sheet Cards Envelopes Transparencies Paper Size 2 2 Usage Copy Photo Capture Printer Letter 215.9 × 279.4 mm (8 1/2 × 11 in.) Yes Yes Yes A4 210 × 297 mm (8.3 × 11.7 in.) Yes Yes Yes Legal 215.9 × 355.6 mm (8 1/2 × 14 in.) Yes – Yes Executive 184 × 267 mm (7 1/4 × 10 1/2 in.) – – Yes JIS B5 182 × 257 mm (7.2 × 10.1 in.) – – Yes A5 148 × 210 mm (5.8 × 8.
Chapter 2 Paper weight, thickness and capacity 2 Paper Type Weight Thickness No. of sheets Cut Sheet Plain Paper 64 to 120 gsm 0.08 to 0.15 mm 100 1 Inkjet Paper 64 to 200 gsm 0.08 to 0.25 mm 20 Glossy Paper Up to 220 gsm Up to 0.25 mm 20 2 Photo Card Up to 220 gsm Up to 0.25 mm 20 2 Index Card Up to 120 gsm Up to 0.15 mm 30 Postcard Up to 200 gsm Up to 0.25 mm 30 Envelopes 75 to 95 gsm Up to 0.52 mm 10 Transparencies – – 10 Cards 1 Up to 100 sheets of 80 gsm paper.
Loading paper and documents Loading documents How to load documents a b You can make copies and scan from the scanner glass. Using the scanner glass 2 2 2 Lift the document cover. Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. You can use the scanner glass to copy or scan pages of a book or one page at a time. Document Sizes Supported Length: Up to 297 mm Width: Up to 215.
Chapter 2 Scannable area 2 The scannable area depends on the settings in the application you are using. The figures below show unscannable areas.
3 General Setup LCD display 3 3 Sleep Mode 3 You can change the LCD language. You can choose how long the machine must be idle (from 1 to 60 minutes) before it goes into sleep mode. The timer will restart if any operation is carried out on the machine. a b a b Press Menu. c Press a or b to choose 3.Sleep Mode. Press OK. d Press a or b to choose 1 Min, 2 Mins, 3 Mins, 5 Mins, 10 Mins, 30 Mins or 60 Mins, which is the length of time the machine is idle before entering sleep mode. Press OK.
Chapter 3 Printing Reports 3 The following reports are available: Help List A help list showing how to program your machine. User Settings Lists your settings. Network Config (DCP-365CN, DCP-373CW, DCP-375CW and DCP-377CW only) Lists your Network settings. How to print a report a b Press Menu. (DCP-193C, DCP-195C and DCP-197C) Press a or b to choose 3.Print Reports. Press OK. (DCP-365CN, DCP-373CW, DCP-375CW and DCP-377CW) Press a or b to choose 4.Print Reports. Press OK.
Section II Copy Making copies II 22
4 Making copies How to copy 4 You can use your machine as a copier, making up to 99 copies at a time. Making a single copy a Load your document. (See Loading documents on page 17.) b Press Mono Start for B&W copy or Colour Start for colour copy. Making multiple copies Load your document. (See Loading documents on page 17.) b Press Number of Copies repeatedly until the number of copies you want appears (up to 99). Or press a or b to change the number of copies.
Making copies Changing copy speed and quality You can select from a range of quality settings. The default setting is Normal. To temporarily change the quality setting, follow the instructions below: Press a b c Normal Normal is the recommended mode for ordinary print outs. This produces good copy quality with good copy speed. Fast Fast copy speed and lowest ink consumption. Use to save time printing documents to be proof-read, large documents or many copies.
Chapter 4 Enlarging or reducing the image copied You can choose an enlargement or reduction ratio. If you choose Fit to Page, your machine will adjust the size automatically to the paper size you set. Press To enlarge or reduce the next copy follow the instructions below: 4 a b c Custom(25-400%) 186%10x15cmiLTR 142% A5iA4 100% 83% 69% A4iA5 47% A4i10x15cm Do one of the following: Press a or b to choose Custom(25-400%). Press OK.
Making copies Making N in 1 copies or a poster (Page Layout) The N in 1 copy feature can help you save paper by letting you copy two or four pages onto one printed page. You can also produce a poster. When you use the poster feature your machine divides your document into sections, then enlarges the sections so you can assemble them into a poster. IMPORTANT 4 a b c Load your document. d Press a or b to choose 2 in 1 (P), 2 in 1 (L), 4 in 1 (P), 4 in 1 (L), Poster(3 x 3)or Off(1 in 1). Press OK.
Chapter 4 If you are copying from the scanner glass, place your document face down in the direction shown below: Adjusting Brightness and Contrast 4 2 in 1 (P) Brightness 2 in 1 (L) 4 To temporarily change the brightness setting, follow the instruction below: Press -nnonn+ 4 in 1 (P) and then a or b to choose Brightness 4 in 1 (L) Poster (3×3) a b c You can make a poster size copy of a photograph. Load your document. Enter the number of copies you want.
Making copies Contrast Adjust the contrast to help an image look sharper and more vivid. a b Press Menu. c Press a or b to choose 5.Contrast. Press OK. d e Press a or b to choose 1.Copy. Press OK. Press a or b to increase or decrease the contrast. Press OK. Press Stop/Exit. 4 Paper options 4 Paper Type 4 If you are copying on special paper, be sure to select the type of paper you are using so you will get the best print quality.
Chapter 4 Paper Size 4 If you are copying other than A4 size, you will need to change the paper size setting. You can copy on Letter, Legal, A4, A5 or Photo 10 × 15 cm paper. Press Letter Legal A4 A5 and then a or b to choose Paper Size 10(W) x 15(H)cm a b c Load your document. d Press a or b to choose the size of paper you are using. Press OK. e Press Mono Start or Colour Start. Enter the number of copies you want. Press Copy Options and a or b to choose Paper Size. Press OK.
Section III Direct Printing Printing photos from a memory card or USB Flash memory drive Printing photos from a camera (DCP-193C, DCP-195C, DCP-197C, DCP-365CN only) III 30 43
5 Printing photos from a memory card or USB Flash memory drive 5 PhotoCapture Center™ Operations Using memory card or USB Flash memory drive Note The DCP-373CW, DCP-375CW and DCP-377CW only support memory cards. Printing from a memory card or USB Flash memory drive without a PC 5 5 5 Your Brother machine has media drives (slots) for use with the following popular digital camera media: Memory Stick™, Memory Stick PRO™, SD, SDHC, xD-Picture Card™ and USB Flash memory drive.
Printing photos from a memory card or USB Flash memory drive The PhotoCapture Center™ feature lets you print digital photos from your digital camera at high resolution to get photo quality printing. Memory cards, USB Flash memory drive and folder structures 5 Your machine is designed to be compatible with modern digital camera image files, memory cards or USB Flash memory drive; however, please read the points below to avoid errors: The image file extension must be .
Chapter 5 Getting started Photo Capture key indications: 5 Firmly put a memory card or USB Flash memory drive into the correct slot. 1 2 3 4 1 USB Flash memory drive 2 SD, SDHC 3 Memory Stick™, Memory Stick PRO™ 4 xD-Picture Card™ IMPORTANT The USB direct interface supports only a USB Flash memory drive, a PictBridge compatible camera, or a digital camera that uses the USB mass storage standard. Any other USB devices are not supported.
Printing photos from a memory card or USB Flash memory drive How to print from a memory card or USB Flash memory drive Print Index (Thumbnails) 5 5 The PhotoCapture Center™ assigns numbers for images (such as NO.1, NO.2, NO.3, and so on). Before printing a photo you must first print a thumbnail index to choose the number of the photo you want to print.
Chapter 5 d Press a or b to choose the type of paper you are using, Plain Paper, Inkjet Paper, Brother BP71 or Other Glossy. Press OK. e Press a or b to choose the paper size you are using, A4 or Letter. Press OK. f Press Colour Start to print. Printing Photos Before you can print an individual image, you have to know the image number. a Make sure you have put the memory card or USB Flash memory drive in the correct slot. b Print the index first. (See Print Index (Thumbnails) on page 33.
Printing photos from a memory card or USB Flash memory drive f g Press a or b to choose the type of paper you are using, Plain Paper, Inkjet Paper, Brother BP71 or Other Glossy. Press OK. The printing positions when using A4 paper are shown below. 1 8 x 10cm 2 9 x 13cm 3 10 x 15cm 4 13 x 18cm 5 15 x 20cm 6 Max. Size Press a or b to choose the paper size you are using, Letter, A4, 10x15cm or 13x18cm. Press OK. If you selected Letter or A4, go to step h.
Chapter 5 c If there is a DPOF file on the card, the LCD will show: DPOF Print:Yes e d Press a or b to choose DPOF Print:Yes. Press OK. e Press a or b to choose the type of paper you are using, Plain Paper, Inkjet Paper, Brother BP71 or Other Glossy. Press OK. f Press a or b to choose the paper size you are using, Letter, A4, 10x15cm or 13x18cm. Press OK. If you selected Letter or A4, go to step g. PhotoCapture Center™ print settings These settings will remain until you change them again.
Printing photos from a memory card or USB Flash memory drive Paper Size a b c d e 5 Press Menu. Colour Enhancement You can turn on the colour enhancement feature to print more vivid images. Press a or b to choose 2.PhotoCapture. Press OK. Brightness Press a or b to choose 3.Paper Size. Press OK. Press a or b to choose the paper size you are using, Letter, A4, 10x15cm or 13x18cm. Press OK. a b Press Menu. c Press a or b to choose 5.Color Enhance. Press OK. d Press a or b to choose On (or Off).
Chapter 5 d Sharpness Press a or b to choose On (or Off). Press OK. You can enhance the focus of an image by adjusting the sharpness. If you choose Off, then go to step g. e Press a or b to choose 2.Contrast. Press OK. a b Press Menu. f Press a or b to increase or decrease the contrast. Press OK. c Press a or b to choose 5.Color Enhance. Press OK. d Press a or b to choose On (or Off). Press OK. g Press Stop/Exit.
Printing photos from a memory card or USB Flash memory drive Colour Density You can adjust the total amount of colour in the image to improve a washed out or weak picture. a b Press Menu. Press a or b to choose 2.PhotoCapture. Press OK. c Press a or b to choose 5.Color Enhance. Press OK. d Press a or b to choose On (or Off). Press OK. If you choose Off, then go to step g. e Press a or b to choose 5.Color Density. Press OK. f Press a or b to increase or decrease the amount of colour. Press OK.
Chapter 5 Borderless printing 5 This feature expands the printable area to the edges of the paper. Printing time will be slightly slower. a b Press Menu. Press a or b to choose 2.PhotoCapture. Press OK. c Press a or b to choose 7.Borderless. Press OK. d Press a or b to choose Off (or On). Press OK. e Press Stop/Exit. Date Print You can scan monochrome and colour documents into a memory card or USB Flash memory drive. Monochrome documents will be stored in PDF (*.PDF) or TIFF (*.
Printing photos from a memory card or USB Flash memory drive d Changing the monochrome file format Press a or b to choose Scan to Media. Do one of the following: To change the quality press OK and go to step e. To start scanning press Mono Start or Colour Start. e Press a or b to choose the quality, and then press OK. Do one of the following: a b Press Menu. c Press a or b to choose 0.Scan to Media. Press OK. d Press a or b to choose 2.B/W File Type. Press OK.
Chapter 5 Understanding the Error Messages 5 Once you are familiar with the types of errors that can occur while you are using PhotoCapture Center™, you can easily identify and troubleshoot any problems. Hub is Unusable. This message will appear if a Hub or USB Flash memory drive with a Hub has been put into the USB direct interface. Media Error This message will appear if you put in a memory card that is either bad or not formatted, or when there is a problem with the media drive.
6 Printing photos from a camera (DCP-193C, DCP-195C, DCP-197C, DCP-365CN only) Printing photos directly from a PictBridge camera 6 Setting your digital camera 6 6 Make sure your camera is in PictBridge mode. The following PictBridge settings may be available from the LCD of your PictBridge compatible camera. Depending on your camera some of these settings may not be available.
Chapter 6 Settings Options Paper Size 10×15 cm Paper Type Glossy Paper Layout Borderless: On Print Quality Fine Colour Enhancement Off Date Print Off b Camera Connected c When your camera does not have any menu selections, this setting is also used. The names and availability of each setting depends on the specification of your camera. Choose the photo you want to print following the instructions from your camera. When the machine starts printing a photo, the LCD will show Printing.
Printing photos from a camera (DCP-193C, DCP-195C, DCP-197C, DCP-365CN only) Printing photos directly from a digital camera (without PictBridge) If your camera supports the USB Mass Storage standard, you can connect your camera in storage mode. This enables you to print photos from your camera. Printing Images 6 Note 6 Remove any memory cards or USB Flash memory drive from the machine before connecting the digital camera.
Chapter 6 Understanding the Error Messages 6 Once you are familiar with the types of errors that can occur while you are using a digital camera, you can easily identify and troubleshoot any problems. Out of Memory This message will appear if you are working with images that are too large for the machine's memory. Unusable Device This message will appear if you connect a camera which is not using the USB Mass storage standard.
Section IV Software Software and Network features IV 48
7 Software and Network features Note c Network User’s Guide is only available for DCP-365CN, DCP-373CW, DCP-375CW and DCP-377CW. The CD-ROM includes the Software User’s Guide and Network User’s Guide for features available when connected to a computer (for example, printing and scanning). The guide has easy to use links that, when clicked, will take you directly to a particular section.
Section V Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications V 50 59 81 93
A Safety and Legal Choosing a location Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a standard, grounded electrical socket. Choose a location where the temperature remains between 10°C and 35°C. WARNING DO NOT put the machine near heaters, air conditioners, refrigerators, medical equipment, chemicals or water.
Safety and Legal To use the machine safely A Please keep these instructions for later reference and read them before attempting any maintenance. WARNING There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the power cord from the electrical socket. Doing this will prevent an electrical shock. DO NOT handle the plug with wet hands. Doing this might cause an electrical shock. A DO NOT pull in the middle of the power cord.
If metal objects, water or other liquids get inside the machine, immediately unplug the machine from the electrical socket. Call your Brother dealer or Brother Customer Service. This product must be installed near an electrical socket that is easily accessible. In case of an emergency, you must unplug the power cord from the electrical socket to shut off the power completely. This product should be connected to an AC power source within the range indicated on the rating label.
Safety and Legal CAUTION DO NOT put your hands on the edge of the machine under the scanner cover. Doing this may cause injury. DO NOT put your hands on the edge of the paper tray cover under the paper tray cover. Doing this may cause injury.
DO NOT touch the area shaded in the illustration. Doing this may cause injury. When moving the machine you must lift it from the base, by placing a hand at each side of the unit as shown in the illustration. DO NOT carry the machine by holding the scanner cover or the Jam Clear Cover. Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line or unplug the cord during a lightning storm.
Safety and Legal Important safety instructions A 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 DO NOT use this product near water. 5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product. 6 Slots and openings in the cabinet and the back or bottom are provided for ventilation.
IMPORTANT - For your safety A To ensure safe operation, the supplied three-pin plug must be inserted only into a standard threepin electrical socket that is effectively grounded through the normal household wiring. The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe. For your safety, if in any doubt about the effective grounding of the power, consult a qualified electrician.
Safety and Legal Legal limitations for copying A It is an offence to make reproductions of certain items or documents with the intent to commit fraud. This memorandum is intended to be a guide rather than a complete list. We suggest you check with relevant legal authorities if in doubt about a particular item or document.
Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States and other countries. Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in the U.S. and/or other countries.
B Troubleshooting and Routine Maintenance B Troubleshooting B If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
Printing (continued) Difficulty Suggestions Poor print quality Check the print quality. (See Checking the print quality on page 76.) Make sure that the Printer Driver or Paper Type setting in the menu matches the type of paper you are using. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User’s Guide on the CD-ROM.) Make sure that your ink cartridges are fresh. The following may cause ink to clog: The expiration date written on the cartridge package has passed.
Troubleshooting and Routine Maintenance Printing (continued) Difficulty Suggestions The printouts are wrinkled. In the printer driver Advanced tab, click Colour Settings, and uncheck Bi-Directional Printing for Windows® or Bi-Directional Printing for Macintosh. Make sure you are using Brother Original Innobella™ ink. Cannot perform ‘2 in 1 ’ or ‘4 in 1 ’ printing. Check that the paper size setting in the application and in the printer driver are the same. Print speed is too slow.
Scanning Difficulties Difficulty Suggestions TWAIN/WIA errors appear when starting to scan. (Not available in Hong Kong and Taiwan) Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to choose the Brother TWAIN/WIA driver. (Hong Kong and Taiwan users only) Make sure the Brother TWAIN/WIA driver is chosen as the primary source.
Troubleshooting and Routine Maintenance Network Difficulties Difficulty Suggestions Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode. Print a Network Configuration list (see Printing Reports on page 20.) and check the current Network settings printed in this list. Reconnect the LAN cable to the hub to verify that the cabling and network connections are good.
Error and Routine Maintenance messages As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below. You can correct most errors and routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
Troubleshooting and Routine Maintenance Error Message Cause Action Cannot Print Replace XX Ink One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. Replace the ink cartridges. (See Replacing the ink cartridges on page 70.) Cover is Open The scanner cover is not closed completely. Lift the scanner cover and then close it again. Clean Unable XX The machine has a mechanical problem.
Error Message Cause Action No File The memory card or USB Flash memory drive in the media drive does not contain a .JPG file. Put the correct memory card or USB Flash memory drive into the slot again. No Paper Fed The machine is out of paper or paper is not properly loaded in the paper tray, or the Jam Clean Cover is not closed properly. Do one of the following: Refill the paper in the paper tray, and then press Mono Start or Colour Start.
Troubleshooting and Routine Maintenance Error Message Cause Action Unusable Device Please Disconnect USB Device. A USB device or USB Flash memory drive that is not supported has been connected to the USB direct interface. Unplug the device from the USB direct interface. (For more information, visit us at http://solutions.brother.com.) Wrong Paper Size Paper is not the correct size. Check that the Paper Size setting matches the size of paper in the tray.
Printer jam or paper jam B d Take out the jammed paper depending on where it is jammed in the machine. a Open the Jam Clear Cover (1) at the back of the machine. Pull the jammed paper out of the machine. Pull the paper tray (1) out of the machine. 1 1 b Pull out the jammed paper (1) and press Stop/Exit. 1 c Reset the machine by lifting the scanner cover from the front of the machine and then close it.
Troubleshooting and Routine Maintenance f Using both hands, use the plastic tabs on both sides of the machine to lift the scanner cover (1) until it locks securely in the open position. Make sure that there is no jammed paper left inside the machine. Check both ends of the print carriage. g Lift the scanner cover to release the lock ( ). Gently push the scanner cover support down ( ) and close the scanner cover ( ) using both hands.
Routine maintenance Replacing the ink cartridges Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the 4 cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD. Note For example, when one of the ink cartridge is nearly empty, the LCD will display Ink low (name of colour).
Troubleshooting and Routine Maintenance a Open the ink cartridge cover. If one or more ink cartridges have reached the end of their life, the LCD shows B&W Print Only or Cannot Print. b Press the lock release lever as shown to release the cartridge indicated on the LCD. Remove the cartridge from the machine. d Turn the green knob on the protective yellow cap clockwise until it clicks as to release the seal vacuum, then remove the cap (1). 1 e c Each colour has its own correct position.
f Gently push the ink cartridge until it clicks, and then close the ink cartridge cover. IMPORTANT • DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge. • DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin. • If ink gets on your skin or clothing immediately wash it off with soap or detergent.
Troubleshooting and Routine Maintenance Cleaning the outside of the machine d Wipe the inside and outside of the paper tray with a soft cloth to remove dust. e Close the output paper tray cover and slowly push the paper tray completely into the machine. B IMPORTANT • Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine. • DO NOT use cleaning materials that contain ammonia.
Cleaning the scanner glass a Lift the document cover (1). Clean the scanner glass (2) and white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner. 1 3 2 B Cleaning the machine’s printer platen CAUTION Be sure to unplug the machine from the electrical socket before cleaning the printer platen (1). a Lift the scanner cover until it locks securely into the open position.
Troubleshooting and Routine Maintenance Cleaning the paper pick-up rollers a Pull the paper tray completely out of the machine. b Unplug the machine from the electrical socket and open the Jam Clear Cover (1) at the back of the machine. Cleaning the print head B B To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem.
Checking the print quality B i If faded or streaked colours and text appear on your output, some of the nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern. a b Press Ink Management. c Press a or b to choose Print Quality. Press OK. d Press Colour Start. The machine begins printing the Print Quality Check Sheet. e Check the quality of the four colour blocks on the sheet.
Troubleshooting and Routine Maintenance Checking the print alignment B g You may need to adjust the print alignment after transporting the machine, if your printed text becomes blurred or images become faded. a b Press Ink Management. c Press a or b to choose Alignment. Press OK. d Press a or b to choose Test Print. Press OK. Press Mono Start or Colour Start. The machine starts printing the Alignment Check Sheet. Is Alignment OK? 1200dpi Adjust Select Best #5 Press OK.
Machine Information B a b Press Menu. Press Menu. c (DCP-193C, DCP-195C and DCP-197C) Press a or b to choose 4.Machine Info. Press OK. Press a or b to choose 4.Reset. Press OK. d (DCP-365CN, DCP-373CW, DCP-375CW and DCP-377CW) Press a or b to choose 5.Machine Info. Press OK. (DCP-365CN, DCP-373CW, DCP-375CW and DCP-377CW only) Press a or b to choose the reset function you want to use. Press OK. e Press a or b to choose a Reset or b Exit. f Press a to confirm.
Troubleshooting and Routine Maintenance Packing and shipping the machine When you transport the machine, use the packing materials that came with your machine. Follow the instructions below to properly pack your machine. Damage caused to your machine during transit is not covered by your warranty. IMPORTANT B • Make sure that the plastic tabs on both sides of the green protective part (1) have securely clicked into place (2).
f Lift the scanner cover ( ) to release the lock. Gently push the scanner cover support down ( ) and close the scanner cover ( ). h Pack the machine and the printed materials in the original carton with the original packing material as shown below. Do not pack the used ink cartridges in the carton. i Close the carton and tape it shut. 1 2 g 80 3 Wrap the machine in the bag.
C Menu and Features On-screen programming C Menu keys C C Your machine is designed to be easy to operate with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine.
To access the menu mode: a b Press Menu. Choose an option. You can scroll more quickly through each menu level by pressing a or b for the direction you want. 1.Copy 2.PhotoCapture 3.Network 4.Print Reports 5.Machine Info. 0.Initial Setup c Press OK when that option appears on the LCD. The LCD will then show the next menu level. d Press a or b to scroll to your next menu selection. e Press OK. When you finish setting an option, the LCD shows Accepted. f Press Stop/Exit.
Menu and Features Menu Table C The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 1.Copy 1.Paper Type — Plain Paper* Sets the type of paper in the paper tray. 27 Sets the size of the paper in the paper tray. 28 Inkjet Paper Brother BP71 Other Glossy Transparency 2.
Main Menu Submenu Menu Selections Options Descriptions Page 2.PhotoCapture 1.Print Quality — Normal Selects the print quality. 36 Selects the paper type. 36 Selects the paper size. 37 Selects the print size. (Appears when A4 or Letter is selected in the Paper Size menu.) 37 Photo* 2.Paper Type — Plain Paper Inkjet Paper Brother BP71 Other Glossy* 3.Paper Size — Letter A4 10 x 15cm* 13 x 18cm 4.Print Size — 8 x 10cm 9 x 13cm 10 x 15cm 13 x 18cm 15 x 20cm Max.
Menu and Features Main Menu Submenu Menu Selections Options Descriptions Page 2.PhotoCapture 5.Color Enhance Enhance:On 1.Brightness Adjusts the brightness. 37 Enhance:Off* -nnnno+ Adjusts the contrast. 37 Adjusts the hue of the white areas. 38 Enhances the detail of the image. 38 (Continued) -nnnon+ -nnonn+* -nonnn+ -onnnn+ 2.Contrast -nnnno+ -nnnon+ -nnonn+* -nonnn+ -onnnn+ 3.White Balance -nnnno+ -nnnon+ -nnonn+* -nonnn+ -onnnn+ 4.
Main Menu Submenu Menu Selections Options Descriptions Page 2.PhotoCapture 7.Borderless — On* Expands the printable area to fit the edges of the paper. 40 Prints the date on your photo. 40 Selects the Scan resolution for your type of document. 40 (Continued) Off 8.Date Print — On Off* 0.Scan to Media 1.Quality B/W 200x100 dpi B/W 200 dpi Color 150 dpi* Color 300 dpi Color 600 dpi 2.B/W File Type TIFF* PDF 3.
Menu and Features Network menu (DCP-365CN, DCP-373CW, DCP-375CW, DCP-377CW only) Level1 Level2 Level3 Level4 Options Descriptions 3.Network 1.Wired LAN 1.TCP/IP 1.BOOT Method Auto* Chooses the BOOT method that best suits your needs. Static RARP BOOTP DHCP 2.IP Address [000-255]. [000-255]. Enter the IP address. [000-255]. [000-255] 3.Subnet Mask [000-255]. [000-255]. Enter the Subnet mask. [000-255]. [000-255] 4.Gateway [000-255]. [000-255]. Enter the Gateway address. [000-255].
Level1 Level2 Level3 Level4 Options Descriptions 3.Network 1.Wired LAN 2.Ethernet — Auto* (Continued) (Continued) Chooses the Ethernet link mode. 100B-FD 100B-HD 10B-FD 10B-HD 3.MAC Address — See Network User's Guide on the CD -ROM. The factory settings are shown in Bold with an asterisk. 88 — You can see your machine's MAC address from the control panel.
Menu and Features Level1 Level2 Level3 Level4 Options Descriptions 3.Network 2.WLAN 1.TCP/IP 1.BOOT Method Auto* Chooses the BOOT method that best suits your needs. (Continued) Static RARP BOOTP DHCP 2.IP Address [000-255]. [000-255]. Enter the IP address. [000-255]. [000-255] 3.Subnet Mask [000-255]. [000-255]. Enter the Subnet mask. [000-255]. [000-255] 4.Gateway [000-255]. [000-255]. Enter the Gateway address. [000-255]. [000-255] 5.
Level1 Level2 Level3 Level4 Options Descriptions 3.Network 2.WLAN 2.Setup Wizard — — (Continued) (Continued) You can configure your print server. 3.SES/WPS/AOSS — — You can easily configure your wireless network settings using the one-button push method. 4.WPS w/PIN Code — — You can easily configure your wireless network settings using WPS with a PIN code. 5.WLAN Status 1.Status — You can see the current wireless network status. 2.
Menu and Features Main Menu Submenu Menu Selections Options Descriptions Page 3.Print Reports 1.Help List — — 20 2.User Settings — — You can print these lists and report. 3.Network Config — — Lists your Network settings. 20 — — Lets you check the serial number of your machine. 78 (DCP-193C, DCP-195C, DCP-197C) 4.Print Reports (DCP-365CN, DCP-373CW, DCP-375CW, DCP-377CW) 4.Machine Info. (DCP-365CN, DCP-373CW, DCP-375CW, DCP-377CW) 1.Serial No. (DCP-193C, DCP-195C, DCP-197C) 5.
Main Menu Submenu Menu Selections Options Descriptions Page 0.Initial Setup 1.Date&Time — — Puts the date and time on your machine. See Quick Setup Guide. 2.LCD Contrast — Light Adjusts the contrast of the LCD. 19 Dark* 3.Sleep Mode — 1 Min 2 Mins 3 Mins 5 Mins* 10 Mins 30 Mins 60 Mins You can choose how long the machine must be idle before it goes into sleep mode. 19 4.Reset 1.
D Specifications D General D Printer Type Inkjet Print Method Black: Piezo with 94 × 1 nozzle Colour: Piezo with 94 × 3 nozzles Memory Capacity 32 MB LCD (Liquid Crystal Display) 16 characters × 1 line Power Source (Taiwan) AC 100 to 120 V 50/60 Hz (Other Countries) AC 220 to 240 V 50/60 Hz Power Consumption DCP-193C, DCP-195C, DCP-197C Off Mode: Average 0.5 W Sleep Mode: Average 1.5 W Standby: Average 3.5 W Operating: Average 18 W DCP-365CN Off Mode: Average 0.
Dimensions 365 mm 150 mm 390 mm 360 mm 450 mm Weight 7.1kg Noise Operating: 50 dB or less 1 Temperature Operating: 10 - 35°C Best Print Quality: 20 - 33°C Operating: 20 - 80% (without condensation) Best Print Quality: 20 - 80% (without condensation) Humidity 1 94 This depends on printing conditions.
Specifications Print media Paper Input D Paper Tray Paper type: Plain paper, inkjet paper (coated paper), glossy paper 1, transparency 1 2 and envelopes Paper size: Letter, Legal, Executive, A4, A5, A6, JIS B5, envelopes (commercial No.10, DL, C5, Monarch, JE4), Photo 10 × 15 cm, Photo 2L 13 × 18 cm, Index card and Postcard 3 Width: 98 mm - 215.9 mm Length: 148 mm - 355.6 mm For more details, see Paper weight, thickness and capacity on page 16. Maximum paper tray capacity: Approx.
Copy D Colour/Monochrome Yes/Yes Document Size Scanner Glass Width: Max. 215.9 mm Scanner Glass Length: Max.
Specifications PhotoCapture Center™ D Note The DCP-373CW, DCP-375CW and DCP-377CW only support memory cards.
PictBridge (DCP-193C, DCP-195C, DCP-197C and DCP-365CN only) Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge for more information.
Specifications Scanner D Colour/Monochrome Yes/Yes TWAIN Compliant Yes (Windows® 2000 Professional/Windows® XP/ Windows® XP Professional x64 Edition/Windows Vista®) Mac OS X 10.3.9 - 10.4.x - 10.5.
Printer Printer Driver D Windows® 2000 Professional/Windows® XP/ Windows® XP Professional x64 Edition/Windows Vista®/ Windows Server® 2003 1/ Windows Server® 2003 x64 Edition 1/ Windows Server® 2008 1 driver supporting Brother Native Compression mode Mac OS X 10.3.9 - 10.4.x - 10.5.
Specifications Interfaces D USB 1 2 A USB 2.0 interface cable that is no longer than 2 m LAN cable 3 (DCP-365CN, DCP-373CW, DCP-375CW and DCP-377CW) Ethernet UTP cable category 5 or greater Wireless LAN (DCP-373CW, DCP-375CW and DCP-377CW) Your machine supports IEEE 802.11b/g wireless communication with your wireless LAN using Infrastructure mode or a wireless Peer-to-Peer connection in Ad-hoc Mode. 1 Your machine has a Full-speed USB 2.0 interface.
Computer requirements D SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Computer Platform & Operating System Version Supported PC Software Functions PC Interface Windows® Windows® 2000 Operating Professional 4 System 1 Windows® XP Home 2 4 Windows® XP Professional 2 4 Printing, Scanning, Removable Disk 5 USB, 10/100 Base-TX (Ethernet), (DCP-365CN/ 373CW/375CW/ 377CW) Wireless 802.
Specifications Consumable items D Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge The first time you install a set of ink cartridges the machine will use an amount of ink to fill the ink delivery tubes for high quality printouts. This process will only happen once. After this process is complete the cartridges provided with your machine will have a lower yield than standard cartridges (65 %).
Network (LAN) (DCP-365CN, DCP-373CW, DCP-375CW and DCP-377CW only) LAN You can connect your machine to a network for Network Printing, Network Scanning and access photos from PhotoCapture Center™ 1. Also included is Brother BRAdmin Light 2 Network Management software. Support for Windows® 2000 Professional/Windows® XP/Windows® XP Professional x64 Edition/Windows Vista®/ Windows Server® 2003 3/Windows Server® 2003 x64 Edition 3/ Windows Server® 2008 3 Mac OS X 10.3.9 - 10.4.x - 10.5.
Specifications Wireless one-push configuration (DCP-373CW/375CW/377CW) D If your wireless access point supports either SecureEasySetup™, Wi-Fi Protected Setup (PBC 1) or AOSS™, you can configure the machine easily without a computer. By pushing a button on the wireless LAN router / access point and the machine, you can set up the wireless network and security settings. See the user’s guide for your wireless LAN router / access point for instructions on how to access one-push mode.
E Index A G Apple Macintosh See Software User's Guide on the CD-ROM. Greyscale ................................................ 99 C Help LCD messages ..................................... 81 using menu keys ............................... 81 Menu Table .......................................... 81 Cleaning paper pick-up roller ...............................75 print head ..............................................75 printer platen .........................................74 scanner .............
N Network Printing See Network User's Guide on the CD-ROM. Scanning See Software User's Guide on the CD-ROM. O Out of Memory message ..........................66 P Packing and shipping the machine ..........79 Paper ................................................ 13, 95 capacity .................................................16 loading ....................................................8 size .......................................................15 type ...............................................
T Temporary copy settings ..........................22 Transparencies ................................. 16, 95 Troubleshooting .......................................59 checking ink volume ..............................77 error messages on LCD ........................64 if you are having difficulty copying ...............................................61 Network ..............................................63 PhotoCapture Center™ .....................62 printing ...........................................
For Australia Only: Warranty & Repair - For details about warranty on your Brother Product, the details are listed on the following link: www.brother.com.au under Warranty.
Visit us on the World Wide Web http://www.brother.com This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.
