User Manual

Troubleshooting
91
B
Black toner marks across the
page
 If you use label sheets for laser printers, the glue from the sheets may
sometimes stick to the OPC drum surface. Clean the drum unit.
uu Cleaning the drum unit uu page 55
 Make sure that you use paper that meets our specifications.
uu Acceptable paper and other print media uu page 19
 Do not use paper that has clips or staples because they will scratch
the surface of the drum.
 If the unpacked drum unit is in direct sunlight or room light, the unit
may be damaged.
 The toner cartridge may be damaged. Put in a new toner cartridge.
uu Replacing the toner cartridge uu page 40
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 46
Black lines down the page
Printed pages have toner
smudges down the page
 Clean the corona wire inside the drum unit by sliding the green tab.
uu Cleaning the corona wire uu page 53
 Make sure the green tab of the corona wire is at the home position (a).
 The toner cartridge may be damaged. Put in a new toner cartridge.
uu Replacing the toner cartridge uu page 40
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 46
 The fuser unit may be contaminated.
Call your Brother customer service for support.
White lines down the page
 Make sure that foreign material such as a torn piece of paper, sticky
notes or dust is not inside the machine and around the drum unit and
toner cartridge.
 The toner cartridge may be damaged. Put in a new toner cartridge.
uu Replacing the toner cartridge uu page 40
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 46
Examples of poor print
quality
Recommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234