Basic User’s Guide DCP-9015CDW DCP-9020CDW Version A UK/IRE
If you need to contact customer service Complete the following information for future reference: Model Number: DCP-9015CDW and DCP-9020CDW (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product online at http://www.brother.com/registration/ © 2015 Brother Industries, Ltd.
User’s Guides and where do I find them? Which Guide? What’s in it? Where is it? Product Safety Guide Read this Guide first. Read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using.
Which Guide? AirPrint Guide 1 ii What’s in it? This Guide provides information for using AirPrint to print from OS X v10.7.x, 10.8.x and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Visit us at http://solutions.brother.com/.
Table of Contents (Basic User’s Guide) 1 General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 Accessing Brother Utilities (Windows® 8) ..............................................................2 Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide.........................................................
4 Making copies 35 How to copy .........................................................................................................35 Stop copying..................................................................................................35 Copy preset settings ......................................................................................35 Copy Options.................................................................................................
Improving the print quality.................................................................................. 108 Machine Information .......................................................................................... 118 Checking the Serial Number........................................................................118 Checking the Firmware Version .................................................................. 118 Reset functions.................................................................
Table of Contents (Advanced User’s Guide) You can view the Advanced User’s Guide on the CD-ROM. The Advanced User’s Guide explains the following features and operations. 1 General Setup Memory storage Automatic Daylight Saving Time Ecology features Touchscreen 2 Security features Secure Function Lock 2.
1 General information Using the documentation 1 Bold Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Bold style identifies the numerical pad numbers of the Touchpanel or on the computer screen. Italics Italicized style emphasizes an important point or refers you to a related topic. Symbols and conventions used in the documentation Courier New Courier New font identifies the messages shown on the Touchscreen of the machine.
Chapter 1 Accessing Brother Utilities (Windows® 8) If you are using a computer or tablet running Windows® 8, you can make your selections either by tapping the screen or by clicking with your mouse. After the printer driver is installed, appears on both the Start screen and the desktop. a Tap or click Brother Utilities either on the Start screen or the desktop. b Select your machine from the drop-down list. c Choose the function you want to use.
General information Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide a Viewing Documentation (Windows®) 1 NOTE If the Brother screen does not appear, go to Computer (My Computer). (For 1 This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features for Copy, Printer, Scanner and Network.
Chapter 1 Viewing Documentation (Macintosh) a Turn on your Macintosh. Insert the CD-ROM into your CD-ROM drive. Double-click the BROTHER icon. The following window will appear. 1 How to find Scanning instructions There are several ways you can scan documents.
General information How to find Network setup instructions Your machine can be connected to a wireless or wired network. Basic setup instructions: (see Quick Setup Guide.) Connection to a wireless access point or router supports Wi-Fi Protected Setup or AOSS™: (see Quick Setup Guide.) More information about network setup: (see Network User’s Guide.
Chapter 1 Accessing Brother Support (Windows®) You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM. Click Brother Support on the Top Menu. The following screen appears: To access our website (http://www.brother.com/), click Brother Home Page. For the latest news and product support information (http://solutions.brother.com/), click Brother Solutions Center. To visit our website for original Brother Supplies (http://www.brother.
General information 1 7
Chapter 1 Control panel overview 1 The DCP-9015CDW and DCP-9020CDW have the same 3.7 in. (93.4 mm) Touchscreen LCD and Touchpanel. 䣏䣱䣴䣧 '800< 䣅䣱䣲䣻 1 䣕䣧䣥䣷䣴䣧 䢢䢢䣒䣴䣫䣰䣶 䣕䣥䣣䣰 1 8 3.7 in. (93.4 mm) Touchscreen LCD (Liquid Crystal Display) This is a Touchscreen LCD. You can access the menus and options by pressing them when they are displayed on the screen.
General information 1 3 2 4 2 Touchpanel: 3 Press Press to go back to the previous menu level. to turn off the machine. The Touchscreen LCD will show Shutting Down and will stay on for a few seconds before going off. Cancel Press to cancel an operation when illuminated red. Numerical Pad Press the numbers on the Touchpanel to enter the number of copies. to turn on the machine. Press and hold down Home Press to return to the Home screen.
Chapter 1 Touchscreen LCD 1 You can select two types of screens for the Home screen. When the Home screen is displayed, you can change the displayed screen by swiping left or right, or pressing d or c. The following screens show the machine's status when the machine is idle. More screen 1 2 3 4 䣏䣱䣴䣧 The More screen provides access to Copy, Scan, Wi-Fi setup, Toner levels, Setup screen, Secure Print and Web Shortcut. When the More screen is displayed the machine is in Ready mode.
General information NOTE 3 Swiping is a type of user operation on the Touchscreen that is performed by brushing your finger across the screen to display the next page or item. (Toner) 1 See the remaining toner life. Press to access the Toner menu. NOTE The indication of the remaining toner life will vary depending on the types of documents printed and customer’s usage. 4 (Settings) Press to access the main settings (for more information, see Settings screen on page 12).
Chapter 1 Settings screen 8 Warning icon 1 The Touchscreen shows the machines 8 settings when you press 䣅䣱䣸䣧䣴䢢䣫䣵䢢䣑䣲䣧䣰䢰䢢 䣆䣧䣶䣣䣫䣮 . You can check and access all the machine’s settings from the following screen. 䣅䣱䣲䣻 䣕䣧䣥䣷䣴䣧 䢢䢢䣒䣴䣫䣰䣶 1 䢢 䢢䢢䣙䣧䣤 䣕䣥䣣䣰 The warning icon appears when there is an error or maintenance message; press Detail to view it, and then press to return to Ready mode. For details, see Error and maintenance messages on page 86.
General information 7 Wi-Fi Direct Press to set up a Wi-Fi Direct™ network connection. Setting the Ready screen 1 1 Set the Ready screen to either More, Shortcuts 1, Shortcuts 2 or Shortcuts 3. When the machine is idle or you press , the Touchscreen will return to the screen you set. a Press b c Press All Settings. d e . Swipe up or down, or press a or b to display General Setup. Press General Setup. Swipe up or down, or press a or b to display Button Settings. f g Press Home Button Settings.
Chapter 1 Basic Operations 1 g Press Backlight. h Press Med. Press your finger on the Touchscreen to operate it. To display and access all the screen menus or options, swipe left, right, up, down, or press d c or a b to scroll through them. IMPORTANT DO NOT press the Touchscreen with a sharp object, such as a pen or stylus. It may damage the machine. The following steps show how to change a setting in the machine. In this example, the Touchscreen Backlight setting is changed from Light to Med.
General information Shortcut Settings g 1 You can add the copy, scan and Web Connect settings you use most frequently by setting them as your Shortcuts. Later you can recall and apply these settings quickly and easily. You can add up to 18 Shortcuts. Adding Copy Shortcuts 1 h When you have finished changing settings, press Save as Shortcut. i Read and confirm the displayed list of settings you selected, and then press OK. j Enter a name for the Shortcut using the keyboard on the Touchscreen.
Chapter 1 e Do one of the following: If you pressed to OCR, to File, to Image or to E-mail, read the information on the Touchscreen, and then press OK to confirm it. Go to step f. If you pressed to FTP or to Network, read the information on the Touchscreen, and then press OK to confirm it. Swipe up or down, or press a or b to display the Profile Name, and then press it. Press OK to confirm the Profile Name you have selected. Go to step g.
General information g Press the function you want. NOTE The functions that can be set vary depending on the selected service. h Read and confirm the displayed list of functions you selected, and then press OK. i Press OK to save your Shortcut. NOTE The Shortcut name will be assigned automatically. If you want to change the Shortcut names, see Editing Shortcut Names on page 18. Changing Shortcuts 1 1 You can change the settings in a Shortcut. NOTE You cannot change a Web Connect Shortcut.
Chapter 1 Editing Shortcut Names 1 You can edit a Shortcut name. a The Shortcut settings are displayed on the Shortcut screen. To recall a Shortcut, simply press the Shortcut name. Press and hold the Shortcut until the dialog box appears. NOTE You can also press , All Settings and Shortcut Settings. b Press Edit Shortcut Name. c To edit the name, hold down to delete the current name, and then enter a new name using the keyboard on the Touchscreen.
General information Volume settings Beeper volume 1 1 1 When the beeper is on, the machine will beep when you press a key or make a mistake. You can choose from a range of volume levels. a Press b c Press All Settings. d e . Swipe up or down, or press a or b to display General Setup. Press General Setup. Swipe up or down, or press a or b to display Volume. f g h Press Volume. i Press Press Beep. Press Off, Low, Med or High. .
2 Loading paper Loading paper and print media 2 b 2 The machine can feed paper from the paper tray or manual feed slot. While pressing the green paper-guide release levers (1), slide the paper guides to fit the paper you are loading in the tray. Make sure the guides are firmly in the slots. NOTE If your application software supports paper size selection on the print menu, you can select it through the software.
Loading paper d Load paper in the tray and make sure: f The paper is below the maximum paper mark ( ) (1), as overfilling the paper tray will cause paper jams. Lift up the support flap (1) to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine. The side to be printed on is face down. 2 The paper guides touch the sides of the paper so it will feed correctly. 1 1 e Put the paper tray firmly back in the machine.
Chapter 2 Loading paper in the manual feed slot b Open the manual feed slot cover. c Use both hands to slide the manual feed slot paper guides to the width of the paper you are going to use. 2 You can load envelopes and special print media one-at-a-time into this slot. Use the manual feed slot to print or copy on labels, envelopes, thicker paper or glossy paper (for the recommended paper to use, see Acceptable paper and other print media on page 28).
Loading paper d Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further. • To easily remove a small printout from the output tray use both hands to lift up the scanner cover as shown in the illustration. 2 • You can still use the machine while the scanner cover is up.
Chapter 2 Printing on thick paper, labels, envelopes and glossy paper from the manual feed slot c Open the manual feed slot cover. d Use both hands to slide the manual feed slot paper guides to the width of the paper that you are going to use. 2 When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method for printing on thick paper, labels, envelopes or glossy paper.
Loading paper e Use both hands to push one sheet of paper or one envelope firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further. • When Label is selected in the printer driver, the machine will feed the paper from the manual feed slot, even if Manual is not selected as the paper source.
Chapter 2 Unscannable and unprintable areas 2 The figures in the table show the maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using. Usage Document Size Top (1) Left (2) Bottom (3) Right (4) 4 mm 4 mm 4 mm 3 mm 4 mm 4 mm Letter 3 mm 3 mm A4 3 mm 3 mm Legal (ADF) 3 mm 3 mm Letter 4.2 mm 4.2 mm A4 4.2 mm 4.2 mm Legal 4.2 mm 4.
Loading paper Paper settings Paper Size 2 When you change the size of paper in the tray, you must also change the setting for paper size at the same time so your machine can fit the document on the page. You can use the following sizes of paper. A4, Letter, Legal, Executive, A5, A5 L (Long Edge), A6 and Folio (215.9 mm 330.2 mm) a Press b c d Press Tray Setting. e 2 Paper Type 2 To get the best print quality set the machine for the type of paper you are using.
Chapter 2 Acceptable paper and other print media Recommended paper and print media Print quality may vary according to the type of paper you are using. Paper Type Item Plain paper Xerox Premier TCF 80 g/m2 You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper, labels, envelopes or glossy paper (see Print media on page 152).
Loading paper Paper capacity of the paper trays 1 2 Paper size Paper types No. of sheets Paper Tray (Tray 1) A4, Letter, Legal, B5 (JIS), Executive, A5, A5 L, A6, Folio 1 Plain paper, Thin paper, Recycled paper up to 250 (80 g/m2) Manual Feed Slot Width: 76.2 to 215.9 mm Plain paper, Thin paper, Thick paper, Length: 116.0 to 355.6 Thicker paper, mm Bond paper, Recycled paper, Envelopes, Labels, Glossy paper 2 1 sheet 1 Envelope Folio size is 215.9 mm 330.2 mm.
Chapter 2 Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Loading paper Envelopes 2 The machine is designed to work well with most envelopes. However, some envelopes may have feed and print quality problems because of the way they have been made. Envelopes should have edges with straight, well-creased folds. Envelopes should lie flat and not be of baggy or flimsy construction. Use only quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.
Chapter 2 Labels The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels.
3 Loading documents How to load documents NOTE 3 You can make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass. Using the automatic document feeder (ADF) (DCP-9020CDW) • To scan documents that are not appropriate for the ADF, see Using the scanner glass on page 34. Length: 147.3 to 355.6 mm Width: 147.3 to 215.9 mm Weight: 64 to 90 g/m2 How to load documents IMPORTANT • DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.
Chapter 3 d b Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. (DCP-9020CDW) c Close the document cover. To use the scanner glass, the ADF must be empty. IMPORTANT Adjust the paper guides (1) to fit the width of your document. 1 NOTE To scan non-standard documents, see Using the scanner glass on page 34. Using the scanner glass 3 You can use the scanner glass to copy or scan pages of a book, one page at a time.
4 Making copies How to copy 4 4 Stop copying 4 The following steps show the basic copy operation. To stop copying, press a Copy preset settings Do one of the following to load your document: (DCP-9020CDW) Place the document face up in the ADF (see Using the automatic document feeder (ADF) (DCP-9020CDW) on page 33). Load your document face down on the scanner glass (see Using the scanner glass on page 34). b Press the Copy button on the Touchscreen. .
Chapter 4 h Swipe up or down, or press a or b to display the available options, and then press your new option. Repeat steps g and h for each setting you want. If you have finished changing settings, press OK. NOTE Save the settings as a Shortcut by pressing Save as Shortcut. i Press Colour Start or Mono Start. Copy Options You can change the following copy settings. Press Copy and then press Options. Swipe up or down, or press a or b to scroll through the copy settings.
5 How to print from a computer Printing a document 5 5 The machine can receive data from your computer and print it. To print from a computer, you must install the printer driver. (For more information about printer driver settings, see Software User’s Guide.) a Install the Brother printer driver from the CD-ROM (see Quick Setup Guide). b From your application, choose the Print command.
6 How to scan to a computer Before scanning 6 6 To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. Install the scanner drivers from the CD-ROM (see Quick Setup Guide: Install MFL-Pro Suite). Configure the machine with a TCP/IP address if network scanning does not work (see Software User’s Guide).
How to scan to a computer Scanning a document as a PDF file using ControlCenter4 (Windows®) 6 (For Macintosh users, see Software User’s Guide.) NOTE The screens on your computer may vary depending on your model. ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications. You can use ControlCenter4 on your computer.
Chapter 6 d e Make sure the machine you want to use is selected from the Model drop-down list. f Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically. 40 Click File.
How to scan to a computer How to scan a document as a PDF file using the Touchscreen a b Load your document (see How to load documents on page 33). c Swipe left or right to display to File. 6 Press Scan. 6 will be displayed in the centre of the Touchscreen highlighted in blue. d Press OK. When the machine is connected to a network, press the computer Name. Do one of the following: If you want to use the default settings, go to step i. If you want to change the default settings, go to step e.
Chapter 6 NOTE The following scan modes are available. • to Network (Windows®) • to FTP • to E-mail • to Image • to OCR • to File • WS Scan 1 (Web Services Scan) 1 42 Windows® users only (Windows Vista® SP2 or later, Windows® 7 and Windows® 8) (See Software User’s Guide.
A Routine maintenance A Replacing the consumable items A You must replace the consumable items when the machine indicates that the life of the consumable is over. You can replace the following consumable items by yourself: Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. NOTE The drum unit and toner cartridge are two separate consumables. Make sure both are installed as an assembly.
The messages in the table appear on the Touchscreen in Ready mode. These messages provide advanced warnings to replace the consumable items before they reach end of life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing. Touchscreen messages Consumable item to prepare Approximate life How to replace Model name Toner Low Toner cartridge See page 47. TN-241BK 5 Prepare New Toner Cartridge.
Routine maintenance You must clean the machine regularly and replace the consumable items when the messages in the table are displayed on the Touchscreen. Touchscreen messages Consumable item to replace Approximate life How to replace Model name Replace Toner Toner cartridge See page 47. TN-241BK 5 The Touchscreen shows the toner cartridge colour that you must replace.
NOTE • Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother recycling program. If you choose not to return your used items, discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, contact your local waste disposal office (see Product Safety Guide: Recycling information in accordance with the WEEE and Battery Directives).
Routine maintenance Replacing the toner cartridges Model Name: TN-241BK 1, TN-241C 1, TN-241M 1, TN-241Y 1, TN-245C 2, TN-245M 2, TN-245Y 2 The Standard toner cartridge can print approximately 2,500 pages 3 (Black) or approximately 1,400 pages 3 (Cyan, Magenta, Yellow). The High Yield toner cartridge can print approximately 2,200 pages 3 (Cyan, Magenta, Yellow). Actual page count will vary depending on your average type of document. When a toner cartridge is running low, the Touchscreen shows Toner Low.
Replacing the toner cartridges a b Make sure the machine is turned on. c Remove the toner cartridge and drum unit assembly for the colour shown on the Touchscreen. 48 Open the top cover until it locks in the open position. A WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts.
Routine maintenance IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. d Push down the green lock lever and take the toner cartridge out of the drum unit. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. • We recommend that you place the toner cartridge on a clean, flat, level, stable surface with disposable paper underneath it in case you accidentally spill or scatter toner.
Routine maintenance e Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge. f Pull off the protective cover. IMPORTANT IMPORTANT Put the new toner cartridge in the drum unit immediately after you remove its protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.
g Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in correctly, the green lock lever on the drum unit will lift automatically. h Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. 1 NOTE NOTE Make sure you put the toner cartridge in correctly or it may separate from the drum unit. Be sure to return the tab to the Home position (a) (1).
Routine maintenance j Slide each toner cartridge and drum unit assembly into the machine. Make sure you match the toner cartridge colour to the same colour label on the machine. k Close the top cover of the machine. NOTE After replacing a toner cartridge, DO NOT turn off the machine or open the top cover until the Touchscreen clears the Please wait. message and returns to Ready mode.
Replacing the drum units Model Name: DR-241CL 4 pc. Drum Set or single drum units DR-241CL-BK, DR-241CL-CMY A new drum unit can print approximately 15,000 A4 or Letter size single-sided pages. DR-241CL Drum Set contains four drum units one Black (DR-241CL-BK) and three colour (DR-241CL-CMY). DR-241CL-BK contains one Black drum. DR-241CL-CMY contains one Colour drum. Drum wear and tear occurs due to general use, rotation of the drum and interaction with paper, toner and other materials in the paper path.
Routine maintenance Drum Stop We cannot guarantee the print quality. Replace the drum unit with a new one. We recommend a Brother Original drum unit be installed at this time. When you replace the drum unit with a new one, you must reset the drum counter. Instructions of how to do this can be found in the box your new drum unit came in. A Replacing the drum units A IMPORTANT • While removing the drum unit, handle it carefully because it may contain toner.
c Remove the toner cartridge and drum unit assembly for the colour shown on the Touchscreen. IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Routine maintenance d Push down the green lock lever and take the toner cartridge out of the drum unit. IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. WARNING A • DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.
NOTE • Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the drum unit. g Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically. • Go to http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother recycling program.
Routine maintenance h Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. j Slide each toner cartridge and drum unit assembly into the machine. Make sure you match the toner cartridge colour to the same colour label on the machine. 1 A BK C M NOTE Y Be sure to return the tab to the Home position (a) (1). The arrow on the tab must be aligned with the arrow on the drum unit.
k l Close the top cover of the machine. Replacing the belt unit When you replace the drum unit with a new one, you must reset the drum counter. Instructions of how to do this can be found in the box your new drum unit came in. Model name: BU-220CL A new belt unit can print approximately 50,000 A4 or Letter size single-sided pages. Replace Belt When the Replace Belt message appears on the Touchscreen, you must replace the belt unit.
Routine maintenance c Remove all of the toner cartridge and drum unit assemblies. IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
d Hold the green handle of the belt unit and lift the belt unit up, and then pull it out. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 62 e Unpack the new belt unit and put the new belt unit in the machine.
Routine maintenance f Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colours to the same colour labels on the machine. g h Close the top cover of the machine. When you replace the belt unit with a new one, you must reset the belt unit counter. Instructions of how to do this can be found in the box your new belt unit came in.
Replacing the waste toner box A c Remove all of the toner cartridge and drum unit assemblies. Model name: WT-220CL The life of a waste toner box is approximately 50,000 A4 or Letter size single-sided pages. WT Box End Soon A If the Touchscreen shows WT Box End Soon, it means the waste toner box is near the end of its life. Buy a new waste toner box and have it ready before you get a Replace WT Box message.
Routine maintenance IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. d Hold the green handle of the belt unit and lift the belt unit up, and then pull it out. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
e Remove the orange packing material and discard it. NOTE This step is only necessary when you are replacing the waste toner box for the first time, and is not required for the replacement waste toner box. The orange packing piece is installed at the factory to protect your machine during shipment. 66 f Hold the green handle of the waste toner box and remove the waste toner box from the machine.
Routine maintenance WARNING g Unpack the new waste toner box and place it in the machine. • DO NOT put the waste toner box into a fire. It could explode, resulting in injuries. • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire or electrical shock. Instead, only use a dry, lint-free cloth. (See Product Safety Guide: General precautions.
h Put the belt unit back in the machine. i Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colours to the same colour labels on the machine. BK C M Y BK = Black, C = Cyan, M = Magenta, Y= Yellow j 68 Close the top cover of the machine.
Routine maintenance Cleaning and Checking the machine Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth. IMPORTANT A • Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine.
Cleaning the outside of the machine b Wipe the outside of the machine with a dry, lint-free cloth to remove dust. c Pull the paper tray completely out of the machine. d If paper is loaded in the paper tray, remove it. e Remove anything that is stuck inside the paper tray. A IMPORTANT DO NOT use any type of liquid cleaners (including ethanol). Cleaning the Touchscreen a Press and hold down machine off. b Clean the Touchscreen with a dry, soft lint-free cloth.
Routine maintenance f Wipe the inside and the outside of the paper tray with a dry, lint-free cloth to remove dust. Cleaning the LED heads A If there is a problem with the print quality, such as light or faded colours or white streaks or bands down the page, clean the LED heads as follows: IMPORTANT DO NOT touch the windows of the LED heads with your fingers. g h Re-load the paper and put the paper tray firmly back in the machine. Turn on the machine. a Press and hold down machine off.
c Wipe the windows of all four LED heads (1) with a dry, lint-free cloth. Be careful not to touch the windows of the LED heads (1) with your fingers. 1 Cleaning the scanner glass a Press and hold down machine off. b Lift the document cover (1). Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth slightly moistened with water. to turn the 1 2 3 1 d e 72 Close the top cover of the machine. Turn on the machine.
Routine maintenance c (DCP-9020CDW) In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth slightly moistened with water. 1 Cleaning the corona wires A If you have print quality problems or the Touchscreen shows Drum !, clean the corona wires as follows: a Open the top cover until it locks in the open position.
WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts. 74 IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Routine maintenance c Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. d Slide the toner cartridge and drum unit assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. 1 A BK C M NOTE Y Be sure to return the tab to the Home position (a) (1). The arrow on the tab must be aligned with the arrow on the drum unit.
e Repeat steps b - d to clean the three remaining corona wires. NOTE When cleaning the corona wires, you do not have to remove the toner cartridge from the drum unit. f Close the top cover of the machine. Cleaning the drum unit If your printout has dots at 94 mm intervals, follow the steps below to solve the problem. a Make sure that the machine is in the Ready mode. b Press c d Press All Settings. . Swipe up or down, or press a or b to display Print Reports. e f g Press Print Reports.
Routine maintenance k The colour of printed dots is the colour of the drum you should clean. Remove the toner cartridge and drum unit assembly of the colour causing the problem. IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
l Push down the green lock lever and take the toner cartridge out of the drum unit. IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
Routine maintenance m Turn the drum unit as shown in the illustration. Make sure that the drum unit gear (1) is on the left side. o Use the numbered markers next to the drum roller to find the mark. For example, a dot in column 2 on the Drum Dot Check Sheet would mean that there is a mark in the "2" region of the drum. 1 n A Read the following information from the Drum Dot Check Sheet. Dot location: The sheet has eight numbered columns.
p Turn the edge of the drum unit toward you by hand while looking at the surface of the suspected area. s Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically. NOTE DO NOT touch the drum’s surface. To avoid print quality problems, hold the edges of the drum unit.
Routine maintenance t Slide the toner cartridge and drum unit assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. u v Close the top cover of the machine. Turn on the machine and try a test print.
Cleaning the paper pick-up rollers d A Cleaning the paper pick-up roller periodically may prevent paper jams by ensuring the correct feeding of the paper. Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) on the paper tray to remove dust. 1 If you have paper feed problems, clean the pick-up rollers as follows: a Press and hold down machine off. b Pull the paper tray completely out of the machine.
Routine maintenance Calibration A The output density for each colour may vary depending on the machine’s environment, such as temperature and humidity. Calibration helps you to improve the colour density. a Press b c d e Press Calibration. f Press . Press Calibrate. Press Yes to confirm. The machine will display Completed. . NOTE • If an error message is displayed, press OK and try again. (For more information, see Error and maintenance messages on page 86.
Auto Registration If solid areas of colour or images have cyan, magenta or yellow fringes, you can use the auto-registration feature to correct the problem. A Frequency (Colour Correction) You can set how often the colour correction (Colour Calibration and Auto Registration) occurs. The default setting is Normal. The colour correction process consumes some amount of the toner. a Press b c d Press Auto Regist.. a Press Press Yes to confirm. b c Press All Settings. e Press 84 .
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following: The machine’s power cord is connected correctly and the machine’s power is on.
Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table. You can clear most errors and perform routine maintenance by yourself.
Troubleshooting Error Message Cause Action Cooling Down The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the Touchscreen shows Cooling Down, and Wait for a while. Make sure you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something. The top cover is not completely closed.
Error Message Cause Fuser Error The temperature of the fuser unit does not rise to a specified temperature within the specified time. The fuser unit is too hot. Action Press and hold down to turn the machine off, wait a few seconds, and then turn it on again. Leave the machine idle for 15 minutes with the power on. Jam 2-sided The paper is jammed underneath the paper tray or the fuser unit. See Paper is jammed underneath the paper tray on page 101.
Troubleshooting Error Message Cause Action No Toner The toner cartridge or the toner cartridge and drum unit assembly is not installed correctly. Remove the toner cartridge and drum unit assembly for the colour indicated on the Touchscreen. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back into the drum unit. Reinstall the toner cartridge and drum unit assembly back in the machine.
Error Message Cause Action Replace DrumX 1 It is time to replace the drum unit. Replace the drum unit for the colour indicated on the Touchscreen (see Replacing the drum units on page 55). The drum unit counter was not reset when a new drum was installed. Reset the drum unit counter. (see Replacing the drum units on page 55). Replace Fuser It is time to replace the fuser unit. Contact Brother customer service or a Brother Authorized Service Center to replace the fuser unit.
Troubleshooting Error Message Cause Action Size mismatch The paper in the tray is not the correct size. Load the correct size of paper in the tray and set the size of paper to the tray (see Paper Size on page 27). Small paper The paper size specified in the printer driver is too small for the machine to deliver it to the Face-down output tray. Open the back cover (back output tray) to let the printed paper out on the back output tray and then press Start.
Document Jams (DCP-9020CDW) Document is jammed in the top of the ADF unit a Remove any paper from the ADF that is not jammed. b c Open the ADF cover. Document is jammed under the document cover B B a Remove any paper from the ADF that is not jammed. b c Lift the document cover. Pull the jammed document out to the left. If the document rips or tears, be sure you remove all small paper scraps to prevent future jams.
Troubleshooting Removing small documents jammed in the ADF a b B Document is jammed at the output tray B Lift the document cover. a Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. Remove any paper from the ADF that is not jammed. b Pull the jammed document out to the right. c Press c Close the document cover. d Press B . .
Paper Jams B Always remove the remaining paper from the paper tray and straighten the stack when you are adding new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams. Paper is jammed in the manual feed slot Paper is jammed in the paper tray If the Touchscreen shows Jam Tray, follow these steps: a Pull the paper tray completely out of the machine. b Use both hands to slowly pull out the jammed paper.
Troubleshooting c d Make sure the paper is below the maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure the guides are firmly in the slots. Put the paper tray firmly back in the machine. Paper is jammed at the output paper tray B When the paper is jammed at the output paper tray, follow the these steps: a Use both hands to open the scanner. NOTE When the top cover is open, you cannot open the scanner.
c Push the scanner down with both hands to close it. Paper is jammed at the back of the machine If the Touchscreen shows Jam Rear, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Open the back cover. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts.
Troubleshooting c Pull the green tabs at the left and right sides down to release the fuser cover (1). e Close the fuser cover (1). Make sure the green tabs at the left and right sides lock into place. 1 1 B d Use both hands to gently pull the jammed paper out of the fuser unit. f Close the back cover until it locks in the closed position.
Paper is jammed inside the machine If the Touchscreen shows Jam Inside, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Open the top cover until it locks in the open position. c Remove all of the toner cartridge and drum unit assemblies. 98 WARNING B HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.
Troubleshooting IMPORTANT d Pull out the jammed paper slowly. • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
e Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colours to the same colour labels on the machine. BK C M Y BK = Black, C = Cyan, M = Magenta, Y= Yellow 100 f Close the top cover of the machine. NOTE If you turn off the machine during Jam Inside is on the Touchscreen, the machine will print incomplete data from your computer when it is turned on. Before you turn on the machine, delete the job from your computer’s print spooler.
Troubleshooting Paper is jammed underneath the paper tray d If paper is not caught inside the machine, check underneath the paper tray. e If the paper is not caught in the paper tray, open the back cover. B If the Touchscreen shows Jam 2-sided, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Pull the paper tray completely out of the machine.
WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts. f Use both hands to gently pull the jammed paper out of the back of the machine. g Close the back cover until it locks in the closed position. h Put the paper tray firmly back in the machine.
Troubleshooting If you are having difficulty with your machine B IMPORTANT • For technical help, contact Brother customer support. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Printing difficulties Difficulties Suggestions No printout.
Printing difficulties (continued) Difficulties Suggestions The headers or footers appear when the document displays on the screen but they are not on the printed page. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this (see Unscannable and unprintable areas on page 26). The machine prints unexpectedly or it prints garbage. Press to cancel print jobs.
Troubleshooting Copying difficulties Difficulties Suggestions Cannot make a copy. Make sure you pressed Copy and the machine is in Copy mode (see How to copy on page 35). Contact your administrator to check your Secure Function Lock Settings. Vertical black line appears in copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the scanner glass, or the corona wires are dirty.
Network difficulties Difficulties Suggestions Cannot print and scan over a network after completing the software installation. When the Cannot print to the networked printer. screen appears, follow the onscreen instructions. The network scanning feature does not work. (Windows® and Macintosh) If the problem is not solved, see Network User’s Guide:Troubleshooting. The network scanning feature may not work due to the firewall settings. Change or disable the firewall settings.
Troubleshooting Other difficulties Difficulties Suggestions The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Press and hold down to turn off the machine and unplug the power cord. Wait for ten minutes, then plug in the power cord and press to turn on the machine. If the problem is not solved and you are using a power breaker, disconnect it to make sure it is not the problem.
Improving the print quality If you have a print quality problem, print a test page first ( B , All Settings, Printer, Print Options, Test Print). If the printout looks good, the problem is probably not the machine. Check the interface cable connections and try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations.
Troubleshooting Examples of poor print quality Recommendation Perform the calibration using the Touchscreen or the printer driver (see Calibration on page 83). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Examples of poor print quality Recommendation Wipe the scanner glass strip with a dry lint free soft cloth (see Cleaning the scanner glass on page 72). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Examples of poor print quality 94 mm ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation If the problem is not solved after printing a few blank pages, foreign material, such as glue from a label, may be stuck on the drum surface.
Troubleshooting Examples of poor print quality The colour of your printouts is not what you expected Recommendation To improve the colour density, calibrate the colours using first the Touchscreen and then the printer driver (see Calibration on page 83). To adjust the print position of colours for sharper edges, perform an automatic colour registration using the Touchscreen (see Auto Registration on page 84).
Examples of poor print quality Recommendation Perform the calibration using the Touchscreen or the printer driver (see Calibration on page 83). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Examples of poor print quality Recommendation Make sure the two grey levers inside the back cover are in the up position (1). Pull up the two grey levers until they stop. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting Recommendation Make sure the envelope levers inside the back cover are pulled down to the envelope position when you print envelopes (see Loading paper in the manual feed slot on page 22). EFGHIJKLMN ABCDEFG Examples of poor print quality NOTE When you have finished printing, open the back cover and reset the two grey levers back to their original positions (1). Pull up the two grey levers until they stop.
Machine Information Checking the Serial Number You can see the machine’s Serial Number on the Touchscreen. a Press b c Press All Settings. d e f g 118 . Swipe up or down, or press a or b to display Machine Info.. Press Machine Info.. Press Serial No.. The Touchscreen will display the machines Serial Number. Press . B B Checking the Firmware Version B You can see the machine’s firmware version on the Touchscreen. a Press b c Press All Settings. .
Troubleshooting Reset functions B The following reset functions are available: 1 Network You can reset the internal print server back to its default factory settings such as the password and IP address information. How to reset the machine a Press b c Press All Settings. 2 All Settings You can reset all the machine’s settings back to the factory default. Brother strongly recommends you perform this operation when you dispose of the machine. NOTE (DCP-9020CDW) d e f g B .
C Settings and features tables Using the Settings Tables C Your machine’s Touchscreen LCD is easy to set up and operate. All you have to do is press the settings and options you want as they are displayed on the screen. We created step-by-step Settings Tables and Features Tables so you can see at-a-glance all the available choices for each setting and feature. You can use these tables to quickly set up your preferred settings in the machine.
Settings and features tables Settings Tables C The Settings tables will help you understand the menu selections and options that are found in the machine’s programs. The factory settings are shown in Bold with an asterisk. (Settings) Level 1 (Date & Time) C Level 2 Level 3 Options Descriptions See Page Date — — See . Time — — Add the date and time on the Touchscreen. Auto Daylight — On* Change to Daylight Saving Time automatically. See . Set the time zone for your country. See .
See Page Level 1 Level 2 Level 3 Options Descriptions Tray Setting Paper Type — Thin Set the type of paper in the paper tray. 27 Set the size of paper in the paper tray. 27 Select your default settings. 123 Plain Paper* Thick Thicker Recycled Paper Paper Size — A4* Letter Legal EXE A5 A5 L A6 Folio All Settings See All settings on page 123. Advanced User’s Guide Quick Setup Guide The factory settings are shown in Bold with an asterisk.
Settings and features tables All settings C Level 1 Level 2 Level 3 Level 4 Options Descriptions General Setup Paper Type — — Thin Set the type of paper in paper tray. 27 Set the size of paper in paper tray. 27 Adjust the beeper volume. 19 Plain Paper* See Page Thick Thicker Recycled Paper Paper Size — — A4* Letter Legal EXE A5 A5 L A6 Folio Volume Beep — Off Low* Med High LCD Settings Backlight — Light* Med Adjust the brightness of the Touchscreen backlight. See .
Level 1 Level 2 Level 3 General Setup Ecology Auto Power Off (continued) (continued) Level 4 Options Descriptions See Page Off Set the number of hours that the machine will remain in Deep Sleep mode before going into Power Off mode. See 1hour* 2hours 4hours 8hours Security Function Lock Verify Lock OffiOn — Set Password Verify: Lock OffiOn — Edit Shortcut Name — — Change the shortcut name. 18 Delete — — Delete the shortcut.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Printer Emulation — — Auto* Choose the emulation mode. See HP LaserJet . BR-Script 3 Print Options Internal Font HP LaserJet — Print a list of the machine’s internal fonts. BR-Script 3 2-sided Configuration — — Print a list of the machine’s printer settings. Test Print — — Print a test page. — — Off* Enable or disable 2-sided printing and choose long edge or short edge.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wired LAN TCP/IP BOOT Method — Auto* Choose the BOOT method that best suits your needs. (DCP-9020CDW) Static RARP BOOTP DHCP (IP Boot Tries) 3* [0-32767] Specify the number of attempts the machine will try to obtain an IP address when the BOOT Method is set to any setting except Static. IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. Subnet Mask — [000-255]. [000-255]. [000-255].
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wired LAN TCP/IP DNS Server — Primary Specifies the IP address of the primary or secondary DNS server. (continued) (DCP-9020CDW) [000-255]. [000-255]. [000-255]. [000-255] (continued) (continued) Secondary [000-255]. [000-255]. [000-255]. [000-255] APIPA — On* Off IPv6 — On Off* Ethernet — — Auto* 100B-FD Automatically allocate the IP address from the link-local address range.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wired LAN Wired Enable — — On* (continued) (DCP-9020CDW) Enable or Disable the Wired LAN manually. Off (continued) WLAN TCP/IP BOOT Method — Auto* Static Choose the BOOT method that best suits your needs. RARP BOOTP DHCP (IP Boot Tries) — IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. Subnet Mask — [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network WLAN TCP/IP WINS Server — Primary (continued) (continued) (continued) Specifies the IP address of the primary or secondary WINS server. [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] DNS Server — Primary [000-255]. [000-255]. [000-255]. [000-255] Specifies the IP address of the primary or secondary DNS server. Secondary [000-255]. [000-255].
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network WLAN WPS w/ PIN Code — — — (continued) (continued) You can easily configure your wireless network settings using WPS with a PIN code. WLAN Status Status — Active(11b) You can see the current wireless network status. Active(11g) Active(11n) Wired LAN Active (DCP-9020CDW) WLAN Off AOSS Active Connection Failed Signal — Strong Medium Weak None SSID — — You can see the current SSID. Comm.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wi-Fi Direct PIN Code — — — You can easily configure your Wi-Fi Direct™ network settings using WPS with a PIN code. Manual — — — You can manually configure your Wi-Fi Direct™ network settings. Group Owner — — On Set your machine as the Group Owner. (continued) (continued) Off* Device Information Device Name — — You can see the device name of your machine.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wi-Fi Direct I/F Enable — — On Enable or Disable the Wi-Fi Direct™ connection. Off* (continued) (continued) Web Connect Settings Network Reset Proxy Settings — Proxy Connection — Address — — Port — 8080* User Name — — Password — — — — Yes On Off* No You can change the Web connection settings. Restore all network settings to the factory settings.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Print Reports User Settings — — — List your settings. See Network Configuration — — — List your Network settings. Drum Dot Print — — — Print the Drum Dot Check Sheet. WLAN Report — — — Print the result of wireless LAN connectivity diagnosis. . 76 See . Advanced User’s Guide Quick Setup Guide The factory settings are shown in Bold with an asterisk.
Level 1 Level 2 Level 2 Level 2 Options Descriptions Machine Info. Serial No. — — — Check the serial number of your machine. 118 Firmware Version Main Version — — 118 Sub1 Version — — Check the firmware version of your machine. Sub2 Version — — Total — Colour Page Counter Black and White List — Colour Black and White Copy — Check the number of total colour and Black & White pages the machine has printed during its life.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Initial Setup Date & Time Date — — See . Time — — Put the date and time on the Touchscreen. Auto Daylight — On* Change to Daylight Saving Time automatically. See . See . Off Reset Time Zone — UTCXXX:XX Set the time zone for your country. Network — Yes Restore all network settings to factory settings.
Features Tables C Copy C Copy Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Mono Start — — — — Lets you make a monochrome copy. Colour Start — — — — Lets you make a colour copy. Receipt — — — — Choose the desired settings from the preset items. Quality — Auto* — Choose the Copy resolution for your type of document.
Settings and features tables Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Options Enlarge/Reduce — 100%* — — See Enlarge 200% Choose an enlargement ratio for the next copy. . (continued) 141% A5iA4 104% EXEiLTR Reduce 97% LTRiA4 94% A4iLTR 91% Full Page Choose a reduction ratio for the next copy. 85% LTRiEXE 83% 78% 70% A4iA5 50% Custom(25-400%) Density — — You can choose the enlargement or reduction ratio for the next copy. — Adjust the Density for copies.
Level 1 Level 2 Level 3 Options Colour Adjust Red Options 2 Descriptions See Page — Adjust the red colour for copies. See — Adjust the green colour for copies. — Adjust the blue colour for copies. — Enable or disable 2-sided printing and choose long edge or short edge. Off* — Remove Background Colour Low Change the amount of background colour that is removed.
Settings and features tables Scan C Scan Level 1 Level 2 Level 3 Level 4 to OCR (PC Select) Options See Options (to OCR) on page 141. Save as Shortcut — — Add the current settings as a shortcut. Start — — Start scanning. Options See Options (to File, to Image and to E-mail) on page 142. Save as Shortcut — — Add the current settings as a shortcut. Start — — Start scanning. Options See Options (to File, to Image and to E-mail) on page 142.
Level 1 Level 2 Level 3 Level 4 to FTP (Profile name) Options See Options (to FTP and to Network) on page 143. Save as Shortcut — — Add the current settings as a shortcut. Start — — Start scanning. Options See Options (to FTP and to Network) on page 143. Save as Shortcut — — Add the current settings as a shortcut. Start — — Start scanning. Scan data using the Web Service protocol.
Settings and features tables Options (to OCR) C Level 1 Level 2 Options Descriptions See Page Options Set with Touch Panel Off(Set with Computer)* To change settings using the Touchscreen, choose On. See On Scan Type Colour Grey . Choose the scan type for your document. Black and White* Resolution 100 dpi 200 dpi* Choose the scan resolution for your document.
Options (to File, to Image and to E-mail) C Level 1 Level 2 Options Descriptions See Page Options Set with Touch Panel Off(Set with Computer)* To change settings using the Touchscreen, choose On. See On Scan Type Colour* Grey Choose the scan type for your document. Black and White Resolution 100 dpi 200 dpi* Choose the scan resolution for your document. 300 dpi 600 dpi File Type (When you select Colour or Grey in Scan Type.) Choose the file format for your document.
Settings and features tables Options (to FTP and to Network) C Level 1 Level 2 Options Descriptions See Page Options Scan Type Colour* Choose the scan type for your document. See Grey . Black and White Resolution (When you select Colour in Scan Type.) 100 dpi Choose the scan resolution and file format for your document. 200 dpi* 300 dpi 600 dpi Auto (When you select Grey in Scan Type.) 100 dpi 200 dpi* 300 dpi Auto C (When you select Black and White in Scan Type.
Level 1 Level 2 Options Descriptions See Page Options File Type (When you select Colour or Grey in Scan Type.) Choose the scan resolution and file format for your document. See (Continued) PDF* JPEG PDF/A Secure PDF Signed PDF XPS (When you select Black and White in Scan Type.
Settings and features tables Toner Level 1 C Level 2 Level 3 Options Descriptions See Page Toner Life — — View the approximate remaining toner life for each colour. See Test Print — — Print the Test Print page. Calibration Calibrate Yes Adjust the colour density or return the colour calibration to the factory settings. 83 Adjust the print position of each colour automatically. 84 No Reset Yes . No — Auto Regist.
Web (More screen) C Level 1 Level 2 Level 3 Options Descriptions See Page Web Picasa Web Albums™ — — See Google Drive™ — — Connect the Brother machine to an Internet service. Flickr ® — — Facebook — — Evernote — — Dropbox — — . Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/ The factory settings are shown in Bold with an asterisk.
Settings and features tables Shortcut C Level 1 Level 2 Level 3 Options Descriptions Add Shortcut Copy Receipt See Options on page 136. Choose the desired settings from the preset items. 15 to File PC Select Scan a black & white or a colour document into your computer. 15 to OCR PC Select Convert your text document to an editable text file. 15 to Image PC Select Scan a colour picture into your graphics application.
Entering text C When you need to enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle between letters, numbers and special characters. Press to cycle between upper and lower case letters. Inserting spaces To enter a space, press Space or c. Making corrections If you entered an incorrect character and want to change it, use the arrow buttons to move the cursor under the incorrect character. Press , and then enter the correct character.
D Specifications D General D Model DCP-9015CDW Printer Type LED Print Method Electrophotographic LED Printer Memory Capacity 192 MB LCD (liquid crystal display) 3.7 in. (93.4 mm) TFT Colour Touchscreen LCD Power Source 220 - 240 V AC 50/60 Hz Power Consumption 2 (Average) Peak Approx. 1200 W Printing Approx. 365 W at 25 C Copying Approx. 380 W at 25 C Ready Approx. 70 W at 25 C Sleep Approx. 7.0 W Deep Sleep Approx. 1.4 W Power Off 3 4 Approx. 0.
DCP -9015CDW Model Noise Level Sound Pressure Printing LPAm = 53.0 dB (A) Ready LPAm = 33 dB (A) Sound Power Copying 1 2 DCP-9020CDW LWAd = 6.42 B (A) (Colour) Copying 1 2 LWAd = 6.41 B (A) (Monochrome) Temperature Humidity Ready 1 2 LWAd = 4.38 B (A) Operating 10 to 32.
Specifications Document Size Model Document Size D DCP-9015CDW DCP-9020CDW ADF Width — 147.3 to 215.9 mm ADF Length — 147.3 to 355.6 mm Scanner Glass Width Max. 215.9 mm Scanner Glass Length Max. 300.
Print media D Model DCP-9015CDW Paper Input Paper Tray DCP-9020CDW Paper Type Plain Paper, Thin Paper, Recycled Paper Paper Size A4, Letter, B5 (JIS), A5, A5 (Long Edge), A6, Executive, Legal, Folio Paper Weight 60 to 105 g/m2 Manual Feed Slot Maximum Paper Capacity Up to 250 sheets of 80 g/m2 Plain Paper Paper Type Plain Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled Paper, Bond Paper, Label, Envelope, Env.Thin, Env.Thick, Glossy Paper Paper Size Width: 76.2 to 215.
Specifications Copy Model DCP-9015CDW Copy Width Max.
Scanner D Model DCP-9015CDW DCP-9020CDW Colour / Mono Yes / Yes TWAIN Compliant Yes (Windows® XP/ Windows Vista® / Windows® 7 / Windows® 8 Mac OS X v10.6.8 / 10.7.x / 10.8.x 1) WIA Compliant Yes (Windows® XP / Windows Vista® / Windows® 7 / Windows® 8) ICA Compliant Colour Depth Yes (Mac OS X v10.6.8 / 10.7.x / 10.8.
Specifications Printer D Model DCP-9015CDW Automatic 2-sided Print Yes Emulations PCL6, BR-Script3 (PostScript® 3™) Resolution 600 dpi 600 dpi, 2400 dpi (600 dpi 2400 dpi) quality Print Speed (2-sided) DCP-9020CDW Monochrome Up to 7 sides/minute (Up to 3.5 sheets/minute) (A4 size) 1 Colour Up to 7 sides/minute (Up to 3.
Interfaces D Model DCP-9015CDW USB Hi-Speed USB 2.0 DCP-9020CDW 12 It is recommended you use a USB 2.0 cable (Type A/B) that is no more than 2.0 metres long. Ethernet 3 — 10BASE-T / 100BASE-TX Use a straight-through Category 5 (or greater) twisted-pair cable. Wireless LAN 3 IEEE 802.11b/g/n (Infrastructure mode/Ad-hoc mode) IEEE 802.11g/n (Wi-Fi Direct™) 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.
Specifications Network D NOTE • You can connect your machine to a network for Network Printing and Network Scanning 1. Also included is Brother BRAdmin Light 2 3 Network Management software. • For more information about the Network specifications, see Network User’s Guide.
Computer requirements D Hard Disk Space to install PC Interface Computer Platform & Operating System Version USB 2 10/100Base-TX Wireless (Ethernet) 4 802.
Specifications Consumable items Model DCP-9015CDW Toner Inbox Cartridge Standard D DCP-9020CDW Black Approx. 1,000 pages A4 or Letter page 1 — Cyan Magenta Yellow Approx. 1,000 pages A4 or Letter page 1 — Black Approx. 2,500 pages A4 or Letter page 1 TN-241BK Cyan Approx. 1,400 pages A4 or Letter page 1 TN-241C TN-241M TN-241Y Black — — Cyan Approx. 2,200 pages A4 or Letter page 1 TN-245C TN-245M TN-245Y Approx.
E Index A F ADF (automatic document feeder) using .....................................................33 Apple Macintosh See Software User's Guide. Folio ................................................... 27, 29 B Back key ....................................................9 Belt unit replacing ...............................................60 C Cancel key .................................................9 Cleaning corona wires ..........................................73 drum unit ...............
N R Network printing See Network User's Guide. scanning See Software User's Guide. Network connectivity ..............................156 Nuance™ PaperPort™ 12SE See Software User's Guide and Help in the PaperPort™ 12SE application to access How-to-Guides. Replacing belt unit ................................................. 60 drum units ............................................ 54 toner cartridges .................................... 47 waste toner box ....................................
V Volume, setting beeper ...................................................19 W Waste toner box replacing ...............................................64 Weights ..................................................149 Wi-Fi Direct™ .............................................5 Windows® See Software User's Guide. Wireless Network See Quick Setup Guide and Network User's Guide.
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