Operation Manual
90
Replace DrumX
1
1
(X ) shows drum unit
colour that must be
replaced. BK=Black,
C=Cyan, M=Magenta,
Y=Yellow.
It is time to replace the drum
unit.
Replace the drum unit for the colour indicated
on the Touchscreen (see Replacing the drum
units on page 55).
The drum unit counter was not
reset when a new drum was
installed.
Reset the drum unit counter. (see Replacing
the drum units on page 55).
Replace Fuser It is time to replace the fuser
unit.
Contact Brother customer service or a Brother
Authorized Service Center to replace the fuser
unit.
Replace PF kit It is time to replace the paper
feeding kit.
Contact Brother customer service or a Brother
Authorized Service Center to replace the
PF Kit.
Replace Toner
1
1
The Touchscreen
shows the toner
cartridge colour that
you must replace.
BK=Black, C=Cyan,
M=Magenta, Y=Yellow
The toner cartridge is at the
end of its life. The machine will
stop all print operations.
Replace the toner cartridge for the colour
indicated on the Touchscreen (see Replacing
the toner cartridges on page 47).
Replace WT Box It is time to replace the waste
toner box.
Replace the waste toner box (see Replacing
the waste toner box on page 64).
Scan Unable XX The machine has a
mechanical problem.
Press and hold down to turn the
machine off, and then turn it on again.
If the problem continues, contact Brother
customer service for support.
Document is too long for
2-sided scanning.
(DCP-9020CDW)
Press . Use the appropriate size of paper
for 2-sided scanning (see Print media
on page 152).
Short paper The length of the paper in the
tray is too short for the
machine to deliver it to the
Face down output tray.
Open the back cover (face-up output tray) to let
the printed page exit onto the face up output
tray. Remove the printed pages and then press
Start.
Size Error
2-sided
The paper size defined in the
printer driver and the
Touchscreen menu is not
available for automatic 2-sided
printing.
Press . Choose a paper size that is
supported by 2-sided printing.
The paper size you can use for automatic
2-sided printing is A4.
The paper in the tray is not the
correct size and is not
available for automatic 2-sided
printing.
Load the correct size of paper in the tray and
set the size of paper for the tray (see Paper
Size on page 27).
The paper size you can use for automatic
2-sided printing is A4.
Error Message Cause Action










