Basic User's Guide DCP-J562DW Online User's Guide This Basic User's Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at solutions.brother.
If you need to call Customer Service Please complete this information for future reference: Model Number: DCP-J562DW Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the machine. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product online at http://www.brother.com/html/registration © 2015 Brother Industries, Ltd. All rights reserved.
You Can Use the Following Features Mobile Connect Use Brother iPrint&Scan to check the machine status and access various functions from mobile devices. By installing Brother iPrint&Scan on your mobile device and connecting to the machine, you can use the following convenient features: For more information, see the Web Connect Guide: solutions.brother.com/manuals Printing Scanning • Print You can print photos, documents, and web pages from your mobile device.
User's Guides and Where to Find Them Which Guide? What's in It? Where Is It? Product Safety Guide Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for the operating system and connection type you are using.
Basic Operations and Where to Find Instructions The contents of the Basic User's Guide are also included in the Online User's Guide with more details.
The Online User's Guide Helps You Get the Most Out of Your Machine We hope that you find this guide helpful. To learn more about your machine's features, please take a look at our Online User's Guide. It offers: Quicker navigation! Search box Navigation index in a separate panel Comprehensive! Every topic in one guide Simplified Layout! Provides step-by-step instructions Feature summary at the top of the page 1 2 3 4 1. Search Box 2. Navigation 3. Summary 4.
Questions or Problems? Please take a look at our FAQs, solutions, and videos online. Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at http://support.brother.com • Provides several ways to search! • Displays related questions for more information • Receives regular updates based on customer feedback Since the Brother Solutions Center is updated regularly, this screenshot is subject to change without notice.
Definitions of Notes We use the following symbols and conventions throughout this User's Guide: IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality. NOTE NOTE specifies the operating environment, conditions for installation, or special conditions of use. Tips icons provide helpful hints and supplementary information. Bold Bold style identifies buttons on the machine's control panel or computer screen.
For the Latest Driver Updates Go to your model's Downloads page on the Brother Solutions Center at http://support.brother.com to download drivers. To keep your machine’s performance up-to-date, check there for the latest firmware upgrades. Compilation and Publication Notice This manual has been compiled and published to provide the latest product safety information at the time of publication. The information contained in this manual may be subject to change. For the latest manual, visit us at solutions.
Table of Contents Basic User's Guide 1 General Information ............................................................................................ 1 Control Panel Overview.............................................................................................1 Touchscreen LCD Overview ......................................................................................3 Cloud Service Notifications..............................................................................
6 PhotoCapture Center ........................................................................................ 22 A Routine Maintenance ........................................................................................ 23 Print Photos Directly from Media .............................................................................22 Preview and Print Photos and Movie Files from Media .................................22 PhotoCapture Center print settings overview ...................................
1 General Information Control Panel Overview 1 2 3 1 General Information 1. 2.7"(67.5 mm) Touchscreen Liquid Crystal Display (LCD) Access menus and options by pressing them on this Touchscreen. Adjust the angle of the Touchscreen LCD and Touchpanel by lifting it. 2. Touchpanel (Back) Press to go back to the previous menu. (Home) Press to return to the Home screen. While the machine is in Sleep Mode, the Home icon blinks.
(Cancel) Press to cancel an operation (available when illuminated in red). 3. Power On/Off Press to turn the machine on. Press and hold down to turn the machine off. The Touchscreen will display [Shutting Down] and will stay on for a few seconds before turning itself off. If you turn the machine off using , it will still clean the print head periodically to maintain print quality.
Touchscreen LCD Overview The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes slower. There are two Home screens that you can access by pressing d or c. 2. Each icon in the following table shows the wireless network status. 1 From the Home screens, you can access WiFi setup, Shortcuts, Ink levels and Setup screens. 2 General Information Your machine has not been connected to the wireless access point.
Press to connect the Brother machine to the Brother Apps service. For more information, see the Web Connect Guide: solutions.brother.com/ manuals 7. Warning icon 7 • There are three Shortcuts screens. You can program four shortcuts on each screen. • To display the other Shortcuts screens, press d or c. 4. [Ink] Displays the available ink volume. Press to access the [Ink] menu. When an ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink colour. 5.
Cloud Service Notifications If you use Brother Web Connect and [New Function Notice] is set to [On], notifications about cloud services will appear on the Home screen. Check for new notifications by pressing [Detail]. Access Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer.
3 Choose the operation you want to use. Uninstall the Brother Software and Drivers (Windows®) 1 2 Launch (Brother Utilities). Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall. Follow the instructions in the dialog box to uninstall the software and drivers.
2 Paper Handling Load Paper 3 Load paper in the paper tray Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size. 1 2 • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size. Change the Paper Size and Paper Type settings if needed, following the on-screen instructions.
1 IMPORTANT 7 Close the output paper tray cover. 8 While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). Slowly push the paper tray completely into the machine. • Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems. • Loading more than 20 sheets of Photo 2L (13 x 18 cm) paper may cause paper jams.
2 Load up to 20 sheets of photo paper in the photo paper tray with the printing surface face down. IMPORTANT When you have finished printing photos, return the photo paper tray to the Normal printing position. If you do not, you will get a [No Paper Fed] error when you use cut sheet paper. Photo Paper Tray in the Normal printing position 2 Gently adjust the paper width guides to fit the paper. Make sure the paper width guides (1) touch the edges of the paper and the paper is flat in the tray.
1 Open the manual feed slot cover. 2 Lift up the paper support. 3 Slide the manual feed slot paper guides to fit the width of the paper you are using. 4 Load only one sheet of paper in the manual feed slot with the printing surface face up. 5 Using both hands, gently adjust the manual feed slot paper guides to fit the paper.
6 Using both hands, push one sheet of paper into the manual feed slot until the front edge touches the paper feed rollers. Let go of the paper when you hear the machine pull it. The LCD displays [Manual Feed Slot ready.]. Read the instruction displayed on the LCD, and then press [OK]. • If the document does not fit on one sheet, the Touchscreen will prompt you to load another sheet of paper. Place another sheet of paper in the manual feed slot, and then press [OK] on the Touchscreen.
Change the Check Paper Size Setting If the Check Paper setting is set to [On] and you pull the paper tray out of the machine, the LCD displays a message asking if you want to change the Paper Size and Paper Type settings. The default setting is [On]. 1 Press [Settings] > [All Settings] > [General Setup] > [Check Paper]. 2 Press [On] or [Off]. 3 Press . Change the Paper Size and Paper Type Set the Paper Size and Paper Type settings for the paper tray.
Recommended Print Media For the best print quality, we recommend using the Brother paper listed in the table. If Brother paper is not available in your country, we recommend testing various paper types before purchasing large quantities. Handle and Use Print Media • Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat. • Avoid touching the shiny (coated) side of photo paper.
3 Print Print from Your Computer Print a Document (Macintosh) For printing instructions, see the Online User's Guide: Print from Your Computer (Macintosh). Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®) Print a Document (Windows®) 1 Select the print command in your application. 2 Select Brother DCP-XXXX (where XXXX is the name of your model). 3 Click Print. 4 Complete your print operation. • Make sure the back cover is closed.
3 In the Orientation field, select either the Portrait or Landscape option to set the orientation of your printout. If your application software contains a similar layout feature, we recommend using the one in the application. 1 Select the print command in your application. 2 Select Brother DCP-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
3 Click the Photo tab. 4 Select the folder that contains the image you want to print. 5 Select images you want to print by clicking the image in the image viewer and selecting the check box under the image. 6 Specify the number of copies you want 7 Click Print. to print (1-99) by clicking . The print settings window appears. 8 Configure the settings for the Paper Size, Media Type, and Layout options. 9 Click the Start Printing button.
4 Copy Copy a Document • (No. of Copies ) Press 1 Make sure you have loaded the correct size paper in the paper tray. 2 Place the document face down on the scanner glass. to display the keyboard on the Touchscreen, and then enter the number of copies using the Touchscreen keyboard. Press [OK]. You can also use [-] or [+]. • [Options] Press to change the copy settings for the next copy only. • When finished, press [OK]. 3 Press [Mono Start] or [Colour Start]. To stop copying, press Press .
Copy Settings Copy Options To change copy settings, press the [Options] button. Option Description Quality Select the Copy resolution for your type of document. • When you select the Normal option, Plain Paper is the only Paper Type option. Paper Type Select a paper type. If you are copying on special paper, set the machine for the type of paper you are using to get the best print quality. Paper Size Select a paper size.
Option Description 2-sided Copy Select to copy on both sides of the paper. 1-sided→2-sided 2-sided→2-sided 1 1 2 2 Advanced Settings Remove Background Colour Set New Default Saves the copy settings that you use most often by setting them as the default settings. Factory Reset Restores any changed copy settings to the factory settings. Removes the document's background colour in copies. The white background becomes more apparent. This saves some ink and may make certain copies easier to read.
5 Scan Scan from Your Computer (Windows®) There are several ways you can use your computer to scan photos and documents on your Brother machine. Use the software applications provided by Brother, or use your favourite scanning application. Scan Using ControlCenter4 Home Mode (Windows®) Select Home Mode as the mode setting for ControlCenter4. 6 Click The machine starts scanning, and the scanned image appears in the image viewer. 7 Crop the scanned image, if needed.
Scan Using the Scan Button on Your Brother Machine Scan Using the Scan Button on the Machine • Press [Start] to start scanning without changing additional settings. The machine starts scanning. Follow the LCD instructions to complete the scanning job. 5 To use the [Scan Settings] option, a computer with the ControlCenter software installed must be connected to the machine. Use the Scan button on the machine to make temporary changes to the scan settings.
6 PhotoCapture Center Print Photos Directly from Media Preview and Print Photos and Movie Files from Media Preview your photos on the LCD before you print them. Print images from movie files that are stored on a memory card. 1 7 Repeat the last three steps until you have selected all the photos you want to print. 8 Press [OK]. 9 Read and confirm the displayed list of options. change the print settings, press 10 To [Print Settings]. Open the media slot cover. 11 Press [Start].
A Routine Maintenance Clean the Scanner You can also press 1 Unplug the machine from the electrical socket. 2 Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner. 1 3 2 [Settings] > [Maintenance] > [Improve Print Quality] > [Check Print Quality]. 2 Press [Start]. 3 Check the quality of the four colour blocks on the sheet. 4 The Touchscreen asks about the print quality.
7 After the cleaning procedure is finished, the Touchscreen asks if you want to print the Print Quality Check Sheet again. Press [Yes], and then press [Start]. Check the Print Alignment from Your Brother Machine The machine prints the Print Quality Check Sheet again. Check the quality of the four colour blocks on the sheet again. If your printed text becomes blurred or images become faded after transporting the machine, adjust the print alignment.
When the print alignment is not adjusted correctly, text looks blurry or crooked, like this. After the print alignment is adjusted correctly, text looks like this. 4 Press .
B Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • The ink cartridges are installed correctly. • The Scanner Cover and the Jam Clear Cover are fully closed.
Find the Error Find the Solution Using the LCD 1. Follow the messages on the LCD. 2. See the instructions in the following Error and Maintenance Messages table. 3. If you cannot resolve the error, please refer to the Online User's Guide: Error and Maintenance Messages or see FAQs on the Brother Solutions Center at http://support.brother.
Error and Maintenance Messages The most common error and maintenance messages are shown in the table. To see more detailed information, read the Online User's Guide. You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at http:// support.brother.com. Error Message Action B&W 1-sided Print One or more of the colour ink cartridges have reached the end of their Only lives. Replace ink.
Error Message Action Cannot Print Replace ink. One or more of the ink cartridges have reached the end of their lives. Replace the ink cartridges. For more information, see the Online User's Guide: Replace the Ink Cartridges. • You can still scan even if the ink is low or needs to be replaced. Data Remaining in Press . The machine will cancel the job and clear it from the Memory memory. Try to print again. High Temperature After cooling the room, allow the machine to cool down to room temperature.
Error Message Action Jam B Front Remove the jammed paper. Repeat Jam B Front See Related Information: Printer Jam or Paper Jam at the end of this section. Make sure the paper length guide is set to the correct paper size. Jam C Rear Remove the jammed paper. See Related Information: Printer Jam or Paper Jam at the end of this section. Make sure the paper length guide is set to the correct paper size. Clean the paper pick-up rollers.
Error Message Action No Paper Fed Do one of the following: • Refill the paper tray, and then follow the on-screen instructions. • Remove and reload the paper, and then follow the on-screen instructions. The photo paper tray is in the wrong position. Return the photo paper tray to the Normal printing position when you use cut sheet paper. The paper was not inserted in the centre position of the manual feed slot.
Error Message Action Touchscreen Init. The Touchscreen was pressed before the power on initialisation was Failed completed. Make sure nothing is touching or resting on the Touchscreen, especially when plugging the machine in. Debris may be stuck between the lower part of the Touchscreen and its frame. Insert a piece of stiff paper between the lower part of the Touchscreen and its frame and slide it back and forth to push out the debris.
Troubleshooting for Wireless LAN setup Wireless LAN Report Error Codes If the Wireless LAN Report shows that the connection failed, check the error code on the printed report and see the corresponding instructions in the table: Error Code Problem and Recommended Solutions TS-01 The wireless setting is not activated, change the wireless setting to ON. TS-02 The wireless access point/router cannot be detected. 1.
Error Code Problem and Recommended Solutions TS-06 The wireless security information (Authentication method/Encryption method/ Network Key) is incorrect. Confirm the wireless security information (Authentication method/Encryption method/Network Key) listed in TS-04. If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. TS-07 The machine cannot detect a wireless access point/router that has WPS or AOSS™ enabled.
Print or Scan Problems IMPORTANT Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. If you cannot print or scan a document, check the following: 1 All of the machine's protective parts have been removed. 2 The interface cables are securely connected to the machine and the computer. 3 The printer or scanner driver has been installed correctly. 4 (Scan problem only) Confirm the machine is assigned with an available IP address. (Windows®) a.
Try printing with your machine. If the problem still remains, uninstall and reinstall the printer driver. 5 If the problem still remains after trying all the above, try the following: For a USB interface connection • Change the USB cable for a new one. • Use a different USB port. For a Wireless Network connection • Confirm your machine's Wireless status on the LCD. Your machine has not been connected to the wireless access point. Set up the wireless network connection.
Troubleshooting for Other Print Problems Difficulties Suggestions Poor print quality Check the print quality. See Related Information: Check the Print Quality at the end of this section. Make sure the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. For more information, see the Online User's Guide: Print Settings (Windows®) or Print Options (Macintosh). White horizontal lines appear in text or graphics.
Printer Jam or Paper Jam Locate and remove the jammed paper. Related Information • Error and Maintenance Messages on page 28 Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front) 4 Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover (1) into the open position. If the LCD displays [Jam A Inside/ Front] or [Repeat Jam A Inside/ Front], follow these steps: 1 1 Unplug the machine from the electrical socket.
6 If the LCD displays [Repeat Jam A Inside/Front], move the print head (if needed) to take out any paper remaining in this area. Make sure scraps of paper are not left in the corners of the machine (1) and (2). from the power source and take out the paper. • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper. Hold the concave areas with the triangle marks shown in the illustration (3) to move the print head.
8 d. Close the Jam Clear Cover. Make sure the cover is closed completely. Slowly pull the jammed paper (1) out of the machine. 1 If the LCD displays [Repeat Jam A Inside/Front], do the following: a. Make sure you look carefully inside (1) for any scraps of paper. 9 Put the paper tray firmly back in the machine. 1 holding the paper tray in the 10 While machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). b.
2 Pull the paper tray (1) completely out of the machine. a. Make sure you look carefully inside (1) for any scraps of paper. 1 1 3 Pull the two green levers inside the machine to release the jammed paper. b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine. 1 c. Slowly pull the jammed paper out of the machine. 4 Slowly pull out the jammed paper (1). B If the LCD displays [Repeat Jam B Front], do the following: d. Close the Jam Clear Cover.
3 5 Put the paper tray firmly back in the machine. 6 While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). Depending on the paper size, it is easier to remove the jammed paper from the front of the machine rather than from the back of the machine. 2 4 1 7 Pull the two green levers inside the machine to release the jammed paper. Reconnect the power cord.
6 Close the Jam Clear Cover. Make sure the cover is closed completely. 7 Put the paper tray firmly back in the machine. 8 While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 2 B 9 Troubleshooting 1 Reconnect the power cord.
C Appendix Enter Text on Your Brother Machine • To insert a character, press d or c to move the cursor to the correct place, and then enter the character. • Press • The characters that are available may differ depending on your country. • The keyboard layout may differ depending on the function you are setting. When you need to enter text on your Brother machine, a keyboard will appear on the Touchscreen. for each character you want to erase, or press and hold to erase all the characters.
Supply Specifications Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge The first time you install a set of ink cartridges the machine will use an amount of ink to fill the ink delivery tubes for high quality printouts. This process will only happen once. After this process is complete the cartridges provided with your machine will have a lower yield than regular capacity cartridges (80%).
D Index C T Cleaning scanner........................................... 23 Control Panel Overview......................... 1 Copy.................................................... 17 settings............................................18 Troubleshooting error and maintenance messages ..28 paper jams ..................................... 38 print or scan problems ....................35 D W Wireless LAN report.............................33 Document how to load................................
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