Basic User’s Guide DCP-J552DW DCP-J752DW Version 0 UK/IRE/GEN
If you need to contact Customer Service Please complete the following information for future reference: Model Number: DCP-J552DW and DCP-J752DW (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
User's Guides and where do I find them? Which Guide? What's in it? Where is it? Product Safety Guide Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using.
Table of Contents (Basic User’s Guide) 1 General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 Accessing Brother Utilities (Windows® 8) .............................................................2 Accessing the Advanced User’s Guide and Software and Network User’s Guide....................................................................
3 Loading documents 27 How to load documents ....................................................................................... 27 Using the ADF (DCP-J752DW) ..................................................................... 27 Using the scanner glass ................................................................................ 28 Unscannable area ......................................................................................... 29 4 Making copies 30 How to copy ....................
B Troubleshooting 53 Identifying your problem ......................................................................................53 Error and maintenance messages.......................................................................54 Error animations display ................................................................................61 Document jam (DCP-J752DW) .....................................................................61 Printer jam or paper jam .......................................
Table of Contents (Advanced User’s Guide) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM.
vi
1 General information Using the documentation 1 WARNING 1 Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. Bold Bold typeface identifies the buttons on your computer screen. Italics Italicized typeface emphasizes an important point or refers you to a related topic.
Chapter 1 Accessing Brother Utilities (Windows® 8) If you are using a PC or tablet running Windows® 8, you can make your selections either by tapping the screen or by clicking with your mouse. After the printer driver is installed, (Brother Utilities) appears on both the Start screen and the desktop. a Tap or click Brother Utilities either on the Start screen or the desktop.
General information a Turn on your PC. Insert the Brother CD-ROM into your CD-ROM drive. NOTE (Macintosh) a Turn on your Macintosh. Insert the Brother CD-ROM into your CD-ROM drive. The following window will appear. b c Double-click the User’s Guides icon. d Click User’s Guides. If the country screen appears, choose your country. e After the list of User’s Guides appears, choose the Guide you want to read. If the Brother screen does not appear, go to Computer or My Computer.
Chapter 1 How to access Guides for Advanced Features Presto! PageManager User’s Guide (DCP-J752DW) (Macintosh) NOTE You can view and download these Guides from the Brother Solutions Center at: http://solutions.brother.com/. Presto! PageManager must be downloaded and installed before use. For more information, see Accessing Brother Support (Macintosh) on page 5. Click Manuals on your model’s page to download the documentation.
General information Accessing Brother Support (Windows®) You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM. 1 Accessing Brother Support (Macintosh) You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM. Click Brother Support on the Top Menu. The following screen will appear: Double-click the Brother Support icon. The following screen will appear: To access our website (http://www.brother.
Chapter 1 Control panel overview The DCP-J552DW and DCP-J752DW have the same 2.7"(67.5 mm) Touchscreen LCD and Touchpanel. 1 NOTE Most of the illustrations in this User’s Guide show the DCP-J752DW. 1 6 2.7"(67.5 mm) Touchscreen LCD (Liquid Crystal Display) This is a Touchscreen LCD. You can access the menus and options by pressing them as they are displayed on this screen. You can adjust the control panel angle to read the Touchscreen more easily.
General information 1 4 2 3 2 Touchpanel: The LEDs on the Touchpanel only light up when they are available for use. Home Press to return to the Home screen. Power On/Off Press to turn on the machine. Back Press to go back to the previous menu level. 4 Cancel Press to cancel an operation when lit. 3 The WiFi light is on when WLAN Enable is set to On. Press and hold down to turn off the machine.
Chapter 1 2.7"(67.5 mm) Touchscreen LCD 4 1 Lets you access Photo mode when you press The Touchscreen LCD shows the machine’s status when the machine is idle. c, and then press 5 1 2 Photo 3 . Wireless Status A four-level indicator on the Ready mode screen shows the current wireless signal strength if you are using a wireless connection. 0 Max If you see at the top of the screen, you can easily configure the wireless settings by pressing it. For more information, see Quick Setup Guide.
General information Settings screen NOTE 1 The Touchscreen LCD shows the machine status when you press 1 (Settings). You can check and access all the machine's settings from the following screen. • Three Shortcut screens are available. You can set up to 4 Shortcuts in each Shortcut screen. A total of 12 Shortcuts are available. • To display the other Shortcut screens, press d or c. 9 Warning icon Detail to view it, and then press to return to Ready mode.
Chapter 1 Basic Operations Press your finger on the Touchscreen LCD to operate it. To display and access all the settings and features tables and the available options, press d c or a b to scroll through them. 1 g h Press a or b to display Inkjet Paper. Press Inkjet Paper. IMPORTANT DO NOT touch the Touchscreen immediately after plugging in the power cord or turning on the machine. Doing this may cause an error. The following steps show how to change a setting in the machine.
General information Shortcut Settings h 1 You can add the copy, scan and Web Connect settings you use most frequently by setting them as your Shortcuts. Later you can recall and apply these settings quickly and easily. You can add a maximum of 12 Shortcuts. Adding Copy Shortcuts The following settings can be included in a Copy Shortcut: i Enter a name for the Shortcut using the keyboard on the Touchscreen. (For help entering letters, see Entering Text on page 98.) Press OK.
Chapter 1 e Do one of the following: l Enter a name for the Shortcut using the keyboard on the Touchscreen. (For help entering letters, see Entering Text on page 98.) Press OK. m Read the information on the Touchscreen, and then press OK to save your Shortcut. If you pressed to Media, read the information on the Touchscreen, and then press OK to confirm it. Go to step g.
General information d e If information regarding the Internet connection is displayed, read the information and confirm it by pressing OK. Press a or b to display the available services, and then press the desired service. f Press your account. If the account needs a PIN, enter the PIN for the account using the keyboard on the Touchscreen. Press OK. g Choose the function you want to use. NOTE The functions that can be set vary depending on the chosen service.
Chapter 1 Editing Shortcut Names 1 Deleting Shortcuts You can edit a Shortcut name. You can delete a Shortcut. a b Press a b c Press and hold the Shortcut until the options appear. (Shortcuts). Press d or c to display the Shortcut you want to edit. NOTE d Press Edit Shortcut Name. e To edit the name, hold down to delete the current name, and then enter a new name using the keyboard on the Touchscreen. (For help entering letters, see Entering Text on page 98.) Press OK.
General information Volume Settings Beep Volume When the beep is on, the machine will make a sound when you press the Touchscreen or Touchpanel, or if you make a mistake. You can choose from a range of sound volume levels. a b c d e f g h Press (Settings). Press All Settings. Press a or b to display General Setup. Press General Setup. Press a or b to display Beep. Press Beep. Press a or b to display Low, Med, High or Off, and then press the option you want.
2 Loading paper 2 b Loading paper and other print media Lift the output paper tray cover (1). 2 1 NOTE To print on Photo (10 15 cm) or Photo L (89 127 mm) paper, you must use the photo paper tray. (See Loading photo paper on page 20.) Load only one size of paper and one type of paper in the paper tray at any time. (For more information about paper size, weight and thickness, see Choosing the right print media on page 25.) a Pull the paper tray completely out of the machine.
Loading paper d Fan the stack of paper well to avoid paper jams and misfeeds. NOTE If you want to add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding. Always fan the stack of paper well before loading it in the tray. If you add paper without fanning the stack, the machine may feed multiple pages. f NOTE Always make sure that the paper is not curled or wrinkled. e Gently adjust the paper width guides (1) to fit the paper.
Chapter 2 h Slowly push the paper tray completely into the machine. Loading envelopes About envelopes 2 Use envelopes that weigh between 80 to 95 g/m2. Some envelopes need margin settings to be set in the application. Make sure you do a test print first before printing multiple envelopes. i While holding the paper tray in place, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
Loading paper Loading envelopes a Before loading, press the corners and sides of envelopes to make them as flat as possible. IMPORTANT If envelopes are “double-feeding”, put one envelope in the paper tray at a time. 2 b Put envelopes in the paper tray with the address side down. If the envelope flaps are on the long edge, load the envelopes in the tray with the flap on the left, as shown in the illustration.
Chapter 2 If you have problems printing on envelopes with the flap on the short edge, try the following: a b a 2 Open the envelope flap. Squeeze the blue photo paper tray release button (1) using your right index finger and thumb and push the photo paper tray forward until it locks into the photo printing position (2). Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration.
Loading paper NOTE IMPORTANT • Always make sure that the paper is not curled or wrinkled. • The Photo indicator confirms that the photo paper tray is in the Photo printing position. The A4/LTR indicator confirms that the photo paper tray is in the Normal printing position. If you do not return the photo paper tray to the Normal printing position after printing photos, you will get a No Paper Fed error when you use cut sheet paper.
Chapter 2 Unprintable area 2 The printable area depends on the settings in the application you are using. The figures show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper when the Borderless print feature is available and turned on. (See Software and Network User’s Guide.
Loading paper Paper settings Paper Type 2 a Press b Press c Press a or b to display Plain Paper, Inkjet Paper, Brother BP71, Other Glossy or Transparency, and then press the option you want to set. Press 2 2 The print quality can be affected by the type of paper you use in the machine. To get the best print quality, set the machine for the type of paper you are using.
Chapter 2 Recommended print media 2 IMPORTANT DO NOT use the following kinds of paper: To get the best print quality, we suggest using the Brother paper in the table. • Damaged, curled, wrinkled, or irregularly shaped paper If Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities. 1 We recommend using “3M Transparency Film” when you print on transparencies.
Loading paper Choosing the right print media 2 Paper type and size for each operation Paper Type Cut-Sheet Cards Envelopes Transparencies Paper Size 2 2 Usage Copy Photo Printer Capture A4 210 297 mm (8.3 11.7 in.) Yes Yes Yes Letter 215.9 279.4 mm (8 1/2 11 in.) Yes Yes Yes Executive 184 267 mm (7 1/4 10 1/2 in.) – – Yes A5 148 210 mm (5.8 8.3 in.) Yes – Yes A6 105 148 mm (4.1 5.8 in.) – – Yes Photo 10 15 cm (4 6 in.
Chapter 2 Paper weight, thickness and capacity Paper Type 2 Weight Thickness No. of sheets Plain Paper 64 to 120 g/m2 0.08 to 0.15 mm 100 1 Inkjet Paper 64 to 200 g/m2 0.08 to 0.25 mm 20 Glossy Paper Up to 220 g/m2 Up to 0.25 mm 20 2 3 Photo Card Up to 220 g/m2 Up to 0.25 mm 20 2 3 Index Card Up to 120 g/m2 Up to 0.15 mm 30 Envelopes 80 to 95 g/m2 Up to 0.52 mm 10 Transparencies – – 10 Cut Sheet Cards 1 Up to 100 sheets of 80 g/m2 paper.
3 Loading documents How to load documents a 3 Unfold the ADF Document Support (1). 1 3 You can make copies, or scan from the ADF (automatic document feeder) and from the scanner glass. 3 Using the ADF (DCP-J752DW) 3 The ADF can hold up to 20 pages and feeds each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the edges of the pages before placing them in the ADF. Document Sizes and Weights Length: 148 to 355.6 mm Width: 148 to 215.
Chapter 3 b IMPORTANT DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam. e Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. After using the ADF, close the ADF Document Support. Push down on the upper-left portion of the ADF Document Support to close it completely. 1 1 Using the scanner glass document cover 3 You can use the scanner glass to copy or scan single pages or pages of a book.
Loading documents Unscannable area 3 The scannable area depends on the settings in the application you are using. The figures show the unscannable areas.
4 Making copies How to copy 4 4 b The following steps show the basic copy operation. a Press (Copy). The Touchscreen shows: Do one of the following to load your document: 1 (DCP-J752DW) Place the document face down in the ADF. (See Using the ADF (DCP-J752DW) on page 27.) Place the document face down on the scanner glass. (See Using the scanner glass on page 28.) 1 No. of Copies You can enter the number of copies in the following ways: Press - or + on the Touchscreen (as shown above).
Making copies Copy options 4 You can change the following copy settings. Press Copy, and then press Options. Press a or b to scroll through the copy settings. When the setting you want is displayed, press it and choose your option. When you have finished changing options, press OK. (Basic User’s Guide) For information about changing the following copy settings, see page 31. b Press c d e f g Enter the number of copies you want.
5 Printing photos from a memory card or USB Flash drive PhotoCapture Center™ operations (PHOTO mode) 5 NOTE USB Flash drives are not supported by the DCP-J552DW. Even if your machine is not connected to your computer, you can print photos directly from digital camera media or a USB Flash drive. (See Print Images on page 35.) You can scan documents and save them directly to a memory card or USB Flash drive. (See How to scan to a memory card or USB Flash drive on page 36.
Printing photos from a memory card or USB Flash drive Getting started a b 5 Open the media slot cover. Firmly put a memory card or USB Flash drive into the correct slot. 1 2 5 1 USB Flash drive (DCP-J752DW) IMPORTANT The USB direct interface supports only a USB Flash drive, a PictBridge-compatible camera, or a digital camera that uses the USB mass storage as standard. Any other USB devices are not supported.
Chapter 5 IMPORTANT • DO NOT insert a Memory Stick Duo™ into the lower SD slot, this may cause damage to the machine. • DO NOT insert more than one media card in the machine at the same time. Doing this may cause damage to the machine. • DO NOT unplug the power cord or remove the memory card or USB Flash drive from the media drive (slot) or USB direct interface while the machine is reading or writing to the memory card or USB Flash drive. You will lose your data or damage the card.
Printing photos from a memory card or USB Flash drive Print Images View Photos k 5 If you want to change the print settings, press Print Settings. (See Advanced User’s Guide: PhotoCapture Center™ print settings.) 5 You can preview your photos on the Touchscreen before you print them. If your photos are large files there may be a delay before each photo is displayed. a b Open the media slot cover. c d e f Press Photo.
Chapter 5 PhotoCapture Center™ print settings You can temporarily change the print settings for the next print. The machine returns to its default settings after 1 minute. NOTE You can save the print settings you use most often by setting them as the default. (See Advanced User’s Guide: Setting your changes as a new default.) 5 How to scan to a memory card or USB Flash drive You can scan monochrome and colour documents to a memory card or USB Flash drive. Monochrome documents will be stored in PDF (*.
Printing photos from a memory card or USB Flash drive g Choose the settings for Scan Type, Resolution, File Type, Scan Size, Scan Long Paper 1, File Name and Remove Background Colour as required. 1 DCP-J752DW only NOTE • If you chose colour in the scan type setting, you cannot choose the file type TIFF. • If you chose monochrome in the scan type setting, you cannot choose the file type JPEG. 5 • (DCP-J752DW) Scan Long Paper is available only when using the ADF.
6 How to print from a computer Printing a document The machine can receive and print data from your computer. To print from a computer, you must install the printer driver. (For more information, see Software and Network User’s Guide.) a Install the Brother printer driver from the CD-ROM. (See Quick Setup Guide.) b From your application, choose the Print command. c Choose the name of your machine in the Print dialog box and click Properties or Preferences, depending on the application you are using.
7 How to scan to a computer Before scanning 7 7 To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.) Configure the machine with a TCP/IP address if network scanning does not work. (See Software and Network User’s Guide.
Chapter 7 Scanning a document as a PDF file using ControlCenter4 (Windows®) (For detailed information, see Software and Network User’s Guide.) NOTE • The screens on your PC may vary depending on your model. • This section is based on using the Advanced Mode of ControlCenter4. ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications. a b Load your document.
How to scan to a computer e Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 7 1 2 3 4 5 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.
Chapter 7 g Click File. h Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
How to scan to a computer How to change the machine’s SCAN mode settings for PDF scanning 7 You can change your machine’s Scan mode settings using ControlCenter4. (Windows®) a (Windows® XP, Windows Vista® and Windows® 7) Open ControlCenter4 by clicking (Start)/All Programs/Brother/DCP-XXXX (where XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
Chapter 7 e Choose the File tab. You can change the default settings. 1 2 3 4 5 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button. 4 You can choose a scanning resolution from the Resolution drop-down list. 5 You can choose the document size from the Document Size drop-down list. f 44 Click OK.
How to scan to a computer How to scan a document as a PDF file using the Touchscreen a Load your document. (See How to load documents on page 27.) b Press c d e Press d or c to display to File. 7 (Scan). Press to File. If the machine is connected to a network, press the PC Name. Do one of the following: If you want to use the default settings, go to step j. If you want to change the default settings, go to step f. f g Press Options. Press Set with Touch Panel. Press On.
A Routine maintenance Replacing the ink cartridges Your machine is equipped with an ink dot counter. The ink dot counter monitors the level of ink in each of the four cartridges. When the machine detects an ink cartridge is running out of ink, the machine will display a message. The Touchscreen will show which ink cartridge is low or needs replacing. Be sure to follow the Touchscreen prompts to replace the ink cartridges in the correct order.
Routine maintenance b Press the lock release lever as shown to release the cartridge indicated on the Touchscreen. Remove the cartridge from the machine. d Turn the green release lever on the orange protective packing (1) counterclockwise until it releases the vacuum seal. Then remove the orange protective packing as shown. 2 1 A 2 1 c Open the new ink cartridge bag for the colour indicated on the Touchscreen, and then take out the ink cartridge.
e f Each colour has its own correct position. Insert the ink cartridge in the direction of the arrow on the label. Gently push the back of the ink cartridge marked “PUSH” until the cartridge lever lifts, and then close the ink cartridge cover. NOTE • If you replaced an ink cartridge, for example Black, the Touchscreen may ask you to verify that it was a brand new one (for example, Did you change Black). For each new cartridge you installed, press Yes to reset the ink dot counter for that colour.
Routine maintenance Cleaning and checking the machine Cleaning the scanner glass a Unplug the machine from the electrical socket. b Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner. 1 c A (DCP-J752DW) In the ADF unit, clean the white bar (1) and the glass strip (2) with a lint-free cloth moistened with a non-flammable glass cleaner.
Cleaning the print head To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem. Clean the print head if you get a horizontal line in the text or graphics, or blank text on your printed pages. You can clean Black only, three colours at a time (Yellow/Cyan/Magenta), or all four colours at once. Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.
Routine maintenance f The Touchscreen asks you if the print quality is OK. Do one of the following: NOTE If all lines are clear and visible, press Yes to finish the Print Quality check and go to step j. i If you can see missing short lines as shown below, press No. OK g h i j Poor The Touchscreen asks you if the print quality is OK for black and then the three colours. Press Yes or No. The Touchscreen asks you if you want to start cleaning. Press OK.
d Press OK. The machine starts printing the Alignment Check Sheet. Setting the date and time A Setting the date and time allows the machine to clean the print head regularly and maintain optimum print quality. It also allows the machine to name files created when using the Scan to Media feature. a b c e f For the “A” pattern, press a or b to display the number of the test print that has the least visible vertical stripes (1-9), and then press it. Press OK.
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following. The machine's power cord is connected correctly and the machine's power switch is turned on.
Error and maintenance messages As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table. You can clear most errors and perform routine maintenance by yourself.
Troubleshooting Error Message Cause Action Cannot Detect Ink Volume If you are using non Brother Original ink, the machine may not detect the ink volume. Replace the cartridge with a Brother Original ink cartridge. If the error message remains, contact Brother customer service or your local Brother dealer. Cannot Print One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. Replace the ink cartridges.
Error Message Cause Action Ink Absorber Full The ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty.
Troubleshooting Error Message Cause Action Media Error The memory card is either corrupted, incorrectly formatted, or there is a problem with the memory card. Remove the memory card from the media drive (slot) of the machine and format it correctly. Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working.
Error Message Cause Action No Paper Fed The machine is out of paper or paper is not correctly loaded in the paper tray. Do one of the following: Refill the paper in the paper tray, and then press OK on the Touchscreen. Remove and reload the paper, then press OK on the Touchscreen. (See Loading paper and other print media on page 16.) The photo paper tray is in the wrong position. Return the photo paper tray to the normal printing position when you use cut sheet paper.
Troubleshooting Error Message Cause Action Paper Jam [Front] The paper is jammed in the machine. Remove the jammed paper by following the steps in Printer jam or paper jam on page 62. Make sure the paper length guide is set to the correct paper size. If there is a repeat paper jam, a small piece of paper may be stuck in the machine. Make sure paper is not still jammed in the machine. (See Additional paper jam clear operations on page 65.) Paper Jam [Front,Rear] The paper is jammed in the machine.
Error Message Cause Action Unable to Clean XX The machine has a mechanical problem. Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes and reconnect it.
Troubleshooting Error animations display B To avoid document jams, close the ADF cover correctly by pushing it gently in the centre. Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go back a step. Document jam (DCP-J752DW) Document is jammed inside the ADF unit B Documents can jam in the ADF unit if they are not inserted or fed correctly, or if they are too long.
Removing small documents jammed in the ADF a b c B Pull the two green levers inside the machine towards you to remove the jammed paper. Lift the document cover. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. 1 If the Touchscreen shows Paper Jam [Rear], go to step g. d 1 document cover c Close the document cover. d Press . Printer jam or paper jam B Locate and remove the jammed paper by following these steps.
Troubleshooting e Lift the Jam Clear Flap, and remove the jammed paper. g Open the Jam Clear Cover (1) at the back of the machine. 1 h f Pull the jammed paper out of the machine. Make sure you look carefully inside the machine above and below the Jam Clear Flap for any pieces of paper. B i Close the Jam Clear Cover. Make sure the cover is closed correctly. With the tray removed, do one of the following: If the Touchscreen shows Paper Jam [Front], go to step j.
j Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover (1) into the open position. Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine (2) and (3). • If the print head is in the right corner as shown in the illustration, you cannot move it. Re-connect the power cord. Hold down until the print head moves to the centre.
Troubleshooting l Put the paper tray firmly back in the machine. o Re-connect the power cord. NOTE If there is a repeat paper jam, a small piece of paper may be stuck in the machine. (See Additional paper jam clear operations on page 65.) Additional paper jam clear operations m Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. a Unplug the machine from the electrical socket.
c Pull the two green levers inside the machine towards you to remove the jammed paper. d Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position. 66 e Prepare one sheet of thick A4 or letter sized paper, such as glossy paper, and insert it deep into the machine as shown in the illustration.
Troubleshooting f If the thick paper is pushing any jammed paper out, remove the jammed paper. h Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. 1 3 2 CAUTION IMPORTANT DO NOT touch the encoder strip (1). Doing this may cause damage to the machine. Be careful not to pinch your fingers when the scanner cover closes. i Put the paper tray firmly back in the machine. j Re-connect the power cord.
If you are having difficulty with your machine NOTE • For technical help, you must contact Brother customer support. • If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Printing Difficulties Difficulty Suggestions No printout.
Troubleshooting Printing Difficulties (continued) Difficulty Suggestions No printout. The document will not print if the old, unprinted data remains in the printer driver spooler. Open the printer icon, and then delete all the data. Your printer icon can be found in the following way: (continued) (Windows® XP and Windows Server® 2003) Click Start/Printers and Faxes. (Windows Vista® and Windows Server® 2008) Click /Control Panel/Hardware and Sound/Printers.
Print Quality Difficulties Difficulty Suggestions Poor print quality. Check the print quality. (See Checking the print quality on page 50.) Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Paper Type on page 23.) (See Software and Network User’s Guide.) Make sure that your ink cartridges are fresh. The following may cause ink to clog: The expiration date written on the cartridge package has passed.
Troubleshooting Print Quality Difficulties (continued) Difficulty Suggestions Printing appears dirty or ink seems to run. Make sure you are using the recommended types of paper. (See Acceptable paper and other print media on page 23.) Don't handle the paper until the ink is dry. Make sure the print side is face down in the paper tray. Make sure you are using Brother Original Innobella™ ink. If you are using photo paper, make sure that you have set the correct paper type.
Paper Handling Difficulties (continued) Difficulties Suggestions Machine feeds multiple pages. Do the following: (See Loading paper and other print media on page 16.) Make sure the paper is loaded correctly in the paper tray. Remove all the paper from the tray and fan the stack of paper well, then put it back in the tray. Make sure you do not push the paper in too far. Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam on page 62.
Troubleshooting Scanning Difficulties Difficulty Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. starting to scan. (Windows®) (DCP-J752DW) For example, in Nuance™ PaperPort™ 12SE, click Scan Settings, Select to choose the Brother TWAIN/WIA driver. TWAIN or ICA errors appear when starting to scan. (Macintosh) Make sure the Brother TWAIN driver is chosen as the primary source.
Network Difficulties Difficulty Suggestions Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode. Print a Network Configuration Report (See Advanced User’s Guide: Reports.) and check the current Network settings printed in this list. If you are using a wireless connection or are having Network problems, see Software and Network User’s Guide. The network scanning feature does not work.
Troubleshooting Machine Information Checking the serial number B Press b c d e Press All Settings. f 1 Machine Reset You can reset all the machine’s settings that you have changed, such as the date and time. 2 Network (Settings). Press a or b to display Machine Info. Press Machine Info. You can reset the print server back to its default factory settings, such as the password and IP address information. 3 All Settings You can restore all settings to the factory default. Press Serial No.
C Settings and features tables Using the Settings tables Your machine’s Touchscreen LCD is easy to set up and operate. All you have to do is press the settings and options you want to set as they are displayed on the screen. We have created step-by-step Settings Tables so you can see at-a-glance all the available choices for each setting and feature. You can use these tables to quickly choose your preferred settings in the machine.
Settings and features tables Settings tables C The Settings tables will help you understand the settings selections that are found in the machine's menu. The factory settings are shown in Bold with an asterisk. (Settings) C Level1 Level2 Level3 Options Descriptions Page Ink (See (Ink) on page 96.) Wi-Fi TCP/IP — — Lets you configure the TCP/IP protocol. See . WLAN Assistant — — You can configure your wireless network settings using the Brother CD-ROM.
All Settings C Level1 Level2 Level3 Options Descriptions Page General Setup Ink Test Print Print Quality Lets you check the print quality or alignment. 50 Lets you clean the print head. 50 Alignment Cleaning Black Colour 51 All Paper Type Ink Volume — Lets you check the available ink volume. See — Plain Paper* Sets the type of paper in the paper tray. 23 Sets the size of paper in the paper tray. 23 Adjusts the volume of the sounds when you press the Touchscreen or Touchpanel.
Settings and features tables Level1 Level2 Level3 Options Descriptions Page General Setup Sleep Mode — 1Min You can choose how long the machine will remain idle before it goes into Sleep mode. See (Continued) 2Mins 3Mins . 5Mins* 10Mins 30Mins 60Mins Auto Power Off — Off 1hour* 2hours 4hours The machine will turn itself off the hours you have set after entering Sleep Mode. When set to Off, the machine will not power off automatically.
Level1 Level2 Level3 Level4 Options Descriptions Page Network WLAN TCP/IP BOOT Method Auto* Chooses the BOOT method that best suits your needs. See Static RARP BOOTP DHCP IP Address [000-255]. [000-255]. Enter the IP address. [000-255]. [000-255] Subnet Mask [000-255]. [000-255]. Enter the Subnet mask. [000-255]. [000-255] Gateway [000-255]. [000-255]. Enter the Gateway address. [000-255]. [000-255] Node Name BRWXXXXXXXXXXXX Enter the Node name.
Settings and features tables Level1 Level2 Level3 Level4 Options Descriptions Page Network WLAN WLAN Assistant — — See (Continued) (Continued) You can configure your wireless network settings using the Brother CD-ROM. Setup Wizard — — You can manually configure your print server for a wireless network. WPS/AOSS — — You can easily configure your wireless network settings using the one-button push method.
Level1 Level2 Level3 Level4 Options Descriptions Page Network WLAN Enable — — Off* Lets you use the wireless network connection. See (Continued) On Network Reset — — Yes No . Restores all network settings back to the factory default. See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
Settings and features tables Features tables C Copy C Level1 Level2 Level3 Options Descriptions Page Options Quality — Fast Choose the Copy resolution for the next copy. See Choose the paper type that matches the paper in the tray. 31 Choose the paper size that matches the paper in the tray. 31 Normal* . Best Paper Type — Plain Paper* Inkjet Paper Brother BP71 Other Glossy Transparency Paper Size — A4* A5 10x15cm Letter See Advanced User’s Guide.
Level1 Level2 Level3 Options Descriptions Page Options Enlarge/Reduce 100%* — — See Enlarge 198% 10x15cm i A4 You can choose the enlargement ratio for the next copy. (Continued) 186% 10x15cm i Letter 141% A5 i A4 Reduce 97% Letter i A4 93% A4 i Letter You can choose the reduction ratio for the next copy. 83% Legal i A4 (DCP-J752DW) 83% (DCP-J552DW) 69% A4 i A5 47% A4 i 10x15cm Density Fit to Page — Your machine will adjust the size of the next copy to the paper size you set.
Settings and features tables Level1 Level2 Level3 Options Descriptions Page Options 2-sided Copy Off* — See Portrait Long Edge Flip — You can choose the 2-sided print settings. Landscape Long Edge Flip — Portrait Short Edge Flip — Landscape Short Edge Flip — Advanced Normal* (Continued) .
Scan C Level1 Level2 Level3 Options Descriptions Page to OCR PC Select Options (For more information, see the Options on page 87.) Configure the detailed settings. See Save as Shortcut — Saves the current settings as a shortcut. Options (For more information, see the Options on page 88.) Configure the detailed settings. Save as Shortcut — Saves the current settings as a shortcut. Options (For more information, see the Options on page 88.) Configure the detailed settings.
Settings and features tables Options C (for to OCR) (DCP-J752DW) Level1 Level2 Options Descriptions Page Options Set with Touch Panel Off(Set with Computer)* If you want to use the Touchscreen to change the machine’s settings, choose On. See On . The settings below will appear when On is selected in Set with Touch Panel. Scan Type Colour Black and White* Resolution 100 dpi 200 dpi* You can choose the scan type for your document. You can choose the scan resolution for your document.
Options C (for to File, to Image or to E-mail) Level1 Level2 Options Descriptions Page Options Set with Touch Panel Off(Set with Computer)* If you want to use the Touchscreen to change the machine’s settings, choose On. See On The settings below will appear when On is selected in Set with Touch Panel. Scan Type Colour* Black and White Resolution 100 dpi 200 dpi* You can choose the scan type for your document. You can choose the scan resolution for your document.
Settings and features tables Options C (for to Media) Level1 Level2 Options Descriptions Page Options Scan Type Colour* You can choose the scan type for your document. 36 Black and White Resolution 100 dpi 200 dpi* You can choose the scan resolution for your document. 300 dpi 600 dpi Auto File Type (If you choose the Colour option in the Scan Type setting) You can choose the file format for your document.
Photo C Level1 Level2 Level3 Options Descriptions Page Index Print Print Index Sheet Print Settings For more information, see the Print Settings on page 93. You can print a thumbnail page. See Print Photos Print Settings For more information, see the Print Settings on page 91. You can print an individual image. OK Print Settings For more information, see the Print Settings on page 91. You can adjust your photos with the options.
Settings and features tables Print Settings C (for View Photos, Print Photos or Slide Show) Option1 Option2 Option3 Option4 Descriptions Page Print Quality Normal — — Choose the print quality. See (Not available for DPOF printing.) Photo* Paper Type Plain Paper — — Choose the paper type. — — Choose the paper size. — — Choose the print size if you are using A4 or Letter size paper. — — Adjusts the brightness. .
Option1 Option2 Option3 Colour Enhance Colour Enhance White Balance Option4 (Options) -2 On -1 Off* 0 Descriptions Page Adjusts the hue of the white areas. See +1 +2 Sharpness -2 Enhances the detail of the image. -1 0 +1 +2 Colour Density -2 Adjusts the total amount of colour in the image. -1 0 +1 +2 Cropping On* — — Crops the image around the margin to fit the paper size or print size. Turn this feature off if you want to print whole images or prevent unwanted cropping.
Settings and features tables Print Settings C (for Print Index Sheet) Level1 Level2 Level3 Options Descriptions Page Paper Type Plain Paper* — — Choose the paper type. See — — Choose the paper size. . Inkjet Paper Brother BP71 Other Glossy Paper Size Letter A4* See Advanced User’s Guide. The default settings are shown in Bold with an asterisk.
Web C Level1 Level2 Level3 Options Descriptions Page Web Apps — — See SkyDrive® — — Lets you connect the Brother machine to an Internet service. Box — — Google Drive™ — — Evernote® — — Dropbox — — Facebook — — Picasa Web Albums™ — — Flickr® — — . Web services may have been added and/or service names may have been changed by the provider since this document was published. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.
Settings and features tables Level1 Level2 Level3 Options Descriptions Page Add Shortcut Scan to File PC Select You can scan a monochrome or a colour document into your computer. 11 to OCR PC Select You can have your text document converted to an editable text file. to Image PC Select You can scan a colour picture into your graphics application. to Media Scan Type (Options) Resolution You can scan documents into a memory card or USB Flash drive.
(Ink) Level1 (Ink) C Level2 Level3 Options Descriptions Page Test Print — Print Quality Lets you check the print quality or alignment. 50 Lets you clean the print head. 50 Lets you check the available ink volume. See Alignment Cleaning — Black Colour 51 All Ink Volume — — . See Advanced User’s Guide. The default settings are shown in Bold with an asterisk. (Wi-Fi Setup) C NOTE After the Wi-Fi® is set up, you cannot change the settings from your Home screen.
Settings and features tables When using memory cards or a USB Flash drive in the correct slot C NOTE USB Flash drives are not supported by the DCP-J552DW. Level1 Level2 Level3 Photo (See Photo on page 90.) Scan to Media (See to Media on page 86.) Web (See Web on page 94.) DPOF — — Options Descriptions Page — Displays the DPOF setting screen. See . See Advanced User’s Guide. The default settings are shown in Bold with an asterisk.
Entering Text C When you need to enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle between letters, numbers and special characters. NOTE • To change between lowercase or uppercase, press . • You can change the keyboard setting of the Touchscreen. (For more information, see Changing the keyboard setting on page 10.) Inserting spaces C To enter a space, press Space. Or, you can press c to move the cursor.
D Specifications D General D NOTE This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/. Printer Type Inkjet Print Head Mono: Piezo with 210 nozzles 1 Colour: Piezo with 210 nozzles 3 Memory Capacity 64 MB LCD (Liquid Crystal Display) 2.7 in. (67.5 mm) TFT Colour Touchscreen LCD 1 and Touchpanel Power Source AC 220 to 240V 50/60Hz Power Consumption 2 (DCP-J552DW) Copying Mode: Approx. 16 W 3 Ready Mode: Approx.
Dimensions (DCP-J552DW) (DCP-J752DW) 180 mm 161 mm 410 mm 410 mm 374 mm 519 mm Weight (DCP-J552DW) 7.8 kg (DCP-J752DW) 9.
Specifications Noise Level Sound Pressure Operating: LPAm = 50 dB(A) (Maximum) 1 Sound Power 2 3 Copying: (DCP-J552DW) LWAd = 6.26 B(A) (Mono) LWAd = 6.10 B(A) (Colour) (DCP-J752DW) LWAd = 6.14 B(A) (Mono) LWAd = 5.96 B(A) (Colour) Ready: (DCP-J552DW) LWAd = 3.24 B(A) (Mono/Colour) (DCP-J752DW) LWAd = 3.
Print media Paper Input D Paper Tray D Paper type: Plain Paper, Inkjet Paper (coated paper), Glossy Paper 1 and Transparency 1 2 Paper size 3: A4, Executive, Letter, A5, A6, Envelopes (Com-10, DL, C5, Monarch), Photo (10 15 cm), Photo 2L (13 18 cm) and Index Card (127 203 mm) Width: 98 mm - 215.9 mm Length: 148 mm - 297 mm For more details, see Paper weight, thickness and capacity on page 26. Maximum paper tray capacity: Approx.
Specifications Copy D Colour/Monochrome Yes/Yes Copy Width 204 mm 1 Multiple Copies Stacks/Sorts up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Resolution Prints up to 1200 2400 dpi 2-sided Yes Paper type: Plain paper Paper size: A4, Letter, A5 1 When copying on A4 size paper.
PhotoCapture Center™ D Compatible Media 1 Memory Stick Duo™ (16 MB - 128 MB) Memory Stick PRO Duo™ (256 MB - 32 GB) Memory Stick Micro™ (M2™) with Adapter (256 MB - 32 GB) MultiMedia Card (32 MB - 2 GB) MultiMedia Card plus (128 MB - 4 GB) MultiMedia Card mobile with Adapter (64 MB - 1 GB) SD Memory Card (16 MB - 2 GB) miniSD with Adapter (16 MB - 2 GB) microSD with Adapter (16 MB - 2 GB) SDHC Memory Card (4 GB - 32 GB) miniSDHC with Adapter (4 GB - 32 GB) microSDHC with Adapter (4 GB - 32 GB) SDXC Memor
Specifications PictBridge (DCP-J752DW) Compatibility D Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge/ for more information.
Scanner D Colour/Monochrome Yes/Yes TWAIN Compliant Yes (Windows® XP 1/Windows Vista®/Windows® 7/Windows® 8) (Mac OS X v10.6.8, 10.7.x, 10.8.x) WIA Compliant Yes (Windows® XP 1/Windows Vista®/Windows® 7/Windows® 8) ICA Compliant Yes (Mac OS X v10.6.8, 10.7.x, 10.8.
Specifications Printer D Resolution Up to 1200 6000 dpi Printing Width 3 204 mm [210 mm (borderless) 1] Borderless 2 A4, Letter, A6, Photo (10 15 cm), Photo L (89 127 mm), Index Card (127 203 mm), Photo 2L (13 18 cm) 2-sided Paper type: Plain paper Paper size: A4, Letter, A5, Executive Print Speed 4 1 When the Borderless feature is set to On. 2 See Paper type and size for each operation on page 25. 3 When printing on A4 size paper.
Interfaces D USB 1 2 A USB 2.0 interface cable that is no longer than 2 m. Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode) 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface. 2 Third party USB ports are not supported.
Specifications Network D NOTE For more information about the Network specifications, see Software and Network User’s Guide. You can connect your machine to a network for Network Printing, Network Scanning, and access photos from PhotoCapture Center™ 1. Also included is Brother BRAdmin Light 2 Network Management software.
Computer requirements D SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Hard Disk Space to install PC Interface Computer Platform & Operating System Version Windows ® Operating System USB 2 Wireless 802.11b/g/n Windows® XP Home 1 3 Printing Windows® XP Professional 1 3 Removable Disk (USB (DCP-J752DW) or Scanning Processor 32bit (x86) or 64bit (x64) processor 4 Windows Vista® 1 3 Memory card) Windows® 7 1 3 For Drivers For Applications (including Drivers) 150 MB 1 GB 500 MB 1.
Specifications Consumable items D Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge The first time you install a set of ink cartridges the machine will use an amount of ink to fill the ink delivery tubes for high quality printouts. This process will only happen once. After this process is complete the cartridges provided with your machine will have a lower yield than standard cartridges (80%).
E Index A Paper Jam ............................................ 59 Unable to Clean .................................... 60 Unable to Initialize ................................ 60 Unable to Print ...................................... 60 Unable to Scan ..................................... 60 Wrong Paper ........................................ 60 ADF (automatic document feeder) ...........27 Apple Macintosh See Software and Network User’s Guide. B Brother CreativeCenter ..............................
N R Network Printing See Software and Network User’s Guide. Scanning See Software and Network User’s Guide. Nuance™ PaperPort™ 12SE See Software and Network User’s Guide. Also see Help in the PaperPort™ 12SE application. Remote Setup See Software and Network User’s Guide. Resolution copy .................................................... 103 print .................................................... 107 scan .................................................... 106 P Paper .............................
U Unscannable area ....................................29 V Volume, setting beeper ...................................................15 W Web Shortcuts .................................. 11, 12 Windows® See Software and Network User’s Guide. Wireless Network See Quick Setup Guide and Software and Network User’s Guide.
Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.
