Warranty

Brother™ One Year Limited Warranty
(USA Only)
© 2011 Brother Mobile Solutions, Inc.
Who is covered:
 This limited warranty (“warranty”) is given only to the original end-user/retail purchaser (referred
to in this warranty as “Original Purchaser”) of the accompanying Product, consumables and
accessories (collectively referred to in this warranty as “this Product”).
 If you purchased a product from someone other than an authorized Brother reseller in the
United States or if the product was used (including but not limited to floor models or refurbished
product by someone other than Brother), prior to your purchase you are not the Original
Purchaser and the product that you purchased is not covered by this warranty.
What is covered:
 This Product includes the machine and may include Consumable and Accessory Items.
Accessory Items may include, but are not limited to USB cable, AC adaptor and photo sleeves.
Consumable Items may include but are not limited to BMS paper, battery, tape cassettes and
label rolls.
 Except as otherwise provided herein, Brother warrants that the machine and the accompanying
Consumable and Accessory Items will be free from defects in materials and workmanship, when
used under normal conditions.
 This warranty applies only to Products purchased and used in the United States. For Products
purchased in, but used outside the United States, this warranty covers only warranty service
within the United States.
What is the length of the Warranty Periods:
 Machine: one year from the original purchase date.
 Accompanying Consumable and Accessory Items: 90 days from the original purchase date or
the rated life of consumable, whichever comes first.
What is NOT covered:
This warranty does not cover:
(1) Physical damage to this Product;
(2) Damage caused by improper installation, improper or abnormal use, misuse, neglect or
accident (including but not limited to shipping this Product without the proper preparation
and/or packaging);
(3) Damage caused by another device or software used with this Product (including but not limited
to damage resulting from use of non Brother™-brand parts and Consumable and Accessory
Items);
(4) Consumable and Accessory Items that expired in accordance with a rated life;
(5) Problems arising from other than defects in materials or workmanship.
This limited warranty is VOID if this Product has been altered or modified in any way (including but
not limited to attempted warranty repair without authorization from Brother and/or
alteration/removal of the serial number).
What to do if you think your Product is eligible for warranty service:
Report your issue to our Customer Service Hotline at 1-800-255-0415 or
[e-mail] within the applicable warranty period. Supply Brother with a
copy of your dated bill of sale showing that this Product was purchased within the United States.
What Brother will ask you to do:
After contacting Brother you will be required to send the Product properly packaged, freight
prepaid, to Brother together with a photocopy of your bill of sale. Brother will provide a Return
Authorization Number (i.e RA#) that must be written on the outside of the carton that
contains your Product and instructions to where you should return your Product. You are
responsible for the cost of shipping, packing the Product, and insurance (if you desire).
You are also responsible for loss or damage to this Product in shipping.
What Brother will do:
If the problem reported concerning your Product and/or accompanying Consumable and
Accessory Items is covered by this warranty and if you first reported the problem within the
applicable warranty period, Brother will repair or replace the Product and/or accompanying
Consumable and Accessory Items at no charge to you for parts or labor. The decision as to
whether to repair or replace the Product and/or accompanying Consumable and Accessory Items
is made by Brother in its sole discretion. Brother reserves the right to supply a refurbished or
remanufactured replacement Products and/or accompanying Consumable and Accessory Items
and use refurbished parts provided such replacement Products conform to the manufacturer’s
specifications for new Product/parts. The repaired or replacement Product and/or accompanying
Consumable and Accessory Items will be returned to you freight prepaid.
If the Product and/or accompanying Consumable and Accessory Items are not covered by this
warranty (either stage), you will be charged for shipping the Product and/or accompanying
Consumable and Accessory Items back to you and charged for any service and/or replacement
parts/Product at Brother’s then current rates.
Identification: Brother shall be allowed to place identification marks on equipment covered and
repaired under this agreement.
Limitations:
Brother is not responsible for damage to or loss of any equipment, media, programs or data
related to the use of this Product. Except for the repair or replacement as described above,
Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific
relief. Because some states do not allow the exclusion or limitation of consequential or incidental
damages, the above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL,
WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL
OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS
OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.
 This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final
expression and the exclusive and only statement of Brother’s obligations to you. It replaces all
other agreements and understandings that you may have with Brother or its representatives.
 This warranty gives you certain rights and you may also have other rights that may vary from
state to state.
 This Limited Warranty (and Brother’s obligation to you) may not be changed in any way unless
you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill
of sale date, (2) describe the change to this warranty and (3) agree to make that change.
Important: We recommend that you keep all original packing materials, in the event that you
ship this Product