User's Manual

Troubleshooting and routine maintenance
11 - 16
11
Improving the print quality
Examples of poor print quality Recommendation
Faint
Check the machine’s environment. Conditions such as humidity, high
temperatures, and so on may cause this print fault. (See Choosing a location on
page 1-2.)
If the whole page is too light, Toner Save mode may be on. Turn off Toner Save
mode in the Advanced tab of printer driver Properties.
—OR—
If this problem occurs when making copies or printing received faxes, turn off
Toner Save mode in the machine itself. (See Toner Save on page 2-7.)
Clean the scanner window and the primary corona wire on the drum unit. (See
Cleaning the laser scanner window on page 11-22 and Cleaning the corona wire
on page 11-24.) If the print quality has not improved, install a new drum unit. (See
Replacing the drum unit (DR-350) on page 11-27.)
Install a new toner cartridge. (See Replacing the toner cartridge (TN-350) on page
11-24.)
Gray background
Make sure that you use paper that meets the recommended specifications. (See
About paper on page 1-8.)
Check the machine’s environment - high temperatures and high humidity can
increase the amount of background shading. (See Choosing a location on page
1-2.)
Install a new toner cartridge. (See Replacing the toner cartridge (TN-350) on page
11-24.)
Clean the primary corona wire on the drum unit. (See Cleaning the corona wire on
page 11-24.) If the print quality has not improved, install a new drum unit. (See
Replacing the drum unit (DR-350) on page 11-27.)
Ghost
Make sure you use paper that meets our specifications. Rough-surfaced paper or
thick print media may cause this problem.
Make sure that you choose the appropriate media type in the printer driver or in
the machine’s Paper Type menu setting. (See About paper on page 1-8 and Basic
tab in the Software User’s Guide on the CD-ROM.)
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