OWNER’S MANUAL T7BASE-US-FM5.
If You Need to Call Customer Service Please complete the following information for future reference: Model: FAX560 Serial Number:* Date of Purchase: Place of Purchase: * The serial number is on the underside of the unit. Retain this Quick-Start Manual with your sales receipt as a permanent record of your purchase, in the event of a theft, fire or warranty service. Year 2000 Compliant Brother is addressing the Year 2000 related issues for all Brother fax machines and multi-function centers.
Brother Numbers Brother fax-back system Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.
Ordering Accessories and Supplies For the best quality results use only genuine Brother accessories, available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover or American Express credit card, you can order accessories directly from Brother.
Notice – Disclaimer of Warranties (For USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
BROTHER 90 DAY LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only) This warranty gives you certain rights and you may also have other rights that may vary from state to state. This warranty is given only to the first end-use purchaser of the accompanying product (referred to in this warranty as “his Product”). What is covered: Brother warrants to you for the Warranty Period that there are no defects in the materials, workmanship or Year 2000 compliance of this Product.
BROTHER 90 DAY LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only) or (iv) the warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The Brother Customer Service Representative will ship the exchange Product via next business day delivery courier service, with return instructions and prepaid return airbill. Follow the return instructions.
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only) Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship.
Table of Contents 1 2 Introduction ..................................................................................... 1-1 Using This Manual ..................................................................... 1-1 Finding Information............................................................. 1-1 About Fax Machines .................................................................. 1-1 Fax Tones and Handshake................................................... 1-2 ECM (Error Correction Mode)...........
3 4 5 On-Screen Programming................................................................ 3-1 User-Friendly Programming....................................................... 3-1 Function Mode..................................................................... 3-1 Alternating Displays ............................................................ 3-1 Function Selection Table ..................................................... 3-2 Initial Setup...........................................................
Polling.................................................................................. 5-6 6 7 Setup Send ....................................................................................... 6-1 Automatic Document Feeder (ADF).......................................... 6-1 Manual Transmission .......................................................... 6-2 Automatic Transmission...................................................... 6-2 Manual and Automatic Fax Redial...................................
8 9 10 11 Telephone Services .......................................................................... 8-1 Custom Features ......................................................................... 8-1 Distinctive Ring................................................................... 8-1 Registering the Distinctive Ring Pattern......................... 8-1 Caller ID .............................................................................. 8-2 Caller ID Log .........................................
12 Troubleshooting and Routine Maintenance ............................... 12-1 Troubleshooting ....................................................................... 12-1 Error Messages .................................................................. 12-1 If You Are Having Difficulty with Your Fax Machine..... 12-4 Printing or Receiving Faxes.......................................... 12-4 Phone Line or Connections........................................... 12-5 Sending Faxes ...........................
1 Introduction Using This Manual Thank you for purchasing a Brother fax machine (FAX). This fax machine has been designed to be simple to use, with LCD screen prompts to guide you through functions. However, you can use your fax machine to its fullest potential by taking a few minutes to read this manual. Additionally, your fax machine has a Help Key. Press Copy/Help and then press Start to print a list of basic operational steps and functions.
Fax Tones and Handshake When someone is sending a fax, the fax machine sends fax calling tones (CNG tones)—soft, intermittent beeps at 4-second intervals. You’ll hear them when you dial and press Start, and they continue for about 40 seconds after dialing. During that time, the sending machine must begin the “handshake” with the receiving machine. Each time you use automatic procedures to send a fax, you are sending CNG tones over the phone line.
FAX-560 Control Panel Overview 1 14 2 13 3 12 4 5 6 1 LCD (Liquid Crystal Display) Displays messages to help you set up and operate your fax machine. 7 One Touch Dial Keys These four keys give you instant access to previously stored phone numbers. 3 Redial/Pause Re-dials the last number called. Also inserts a pause in autodial numbers. 8 Stop Stops a fax, cancels an operation or exits from Function mode. 4 Search/Speed Dial Lets you dial stored phone numbers by pressing # and a two-digit number.
2 Location and Connections Caution 1 2 Never install telephone wiring during a lightning storm. We recommend that this product be used with a surge protection device to protect the product against lightning storms. 3 Never install a telephone jack in a wet location unless the jack is specifically designed for a wet location. 4 Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the network interface.
Assembly Attach the paper wire extension Attach the paper wire extension as shown in the illustration below. Paper Wire Extension Attach the paper tray Attach the paper tray. Make sure the wide pins on the paper tray inserted firmly into the pockets on the top edge of the machine. Paper Tray Attach the output paper support Attach the output paper support. Output Paper Support 2-2 LOCATION AND CONNECTIONS T7BASE-US-FM5.
Loading the Paper The maximum number of 20 lb. sheets you can load depends on the paper size, either 50 Letter or 30 Legal. 1 Temperature: 68˚F (20˚C) Humidity 60% Place paper in the paper tray. Tap the stack of paper so the edges are even. Acceptable Paper Size: Letter and Legal Weight: 17 lb. – 24 lb. Thickness: .0031 inches – .0039 inches Do not use curled, wrinkled, folded or ripped paper, or paper with staples, paper clips, paste or tape attached.
Connections Connecting the Machine Connect the handset, power cord, and telephone line. 1 Connect the Handset. Connect the curled handset cord to the bottom of the handset and the back of the machine. 2 3 Connect the power cord. Connect the telephone line. Connect one end of the telephone line cord to the jack labeled LINE on the back of the machine. Connect the other end to a modular wall jack. WARNING ■ This machine must be grounded using a three-prong plug.
Special Line Considerations Roll Over Phone Lines A roll over phone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. The calls are usually passed down or “rolled over” to the next available phone line in a preset order. Your fax machine can work in a roll over system as long as it is the last number in the sequence, so the call cannot roll away.
Installing Brother Machine, External Two-Line TAD, and Two-Line Telephone When you are installing an external two-line telephone answering device (TAD) and a two-line telephone, your machine must be isolated on one line at both the wall jack and at the TAD. The most common connection is to put the Brother machine on Line 2, which is our assumption in the following steps. The back of the two-line TAD must have two telephone jacks: one labeled L1 or L1/L2, and the other labeled L2.
Multi-Line Connections (PBX) Most offices use a central telephone system. While it is often relatively simple to connect the fax machine to a key system or a PBX (Private Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you. It is advisable to have a separate line for the fax machine. You can then leave the fax machine in FAX ONLY Mode to receive faxes any time of day or night.
Connecting an External Telephone Answering Device (TAD) Sequence You might choose to connect an additional answering system. When you have an external TAD on the same telephone line as the fax machine, the TAD answers all calls. The fax machine “listens” for fax calling (CNG) tones. If it hears them, the fax machine takes over the call and receives the fax. If it doesn’t hear CNG tones, the fax machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.
Connections The external TAD must be plugged into the back of the fax machine, into the jack labeled EXT. Your fax machine cannot work properly if you plug the TAD into a wall jack. 1 Plug the telephone line cord from the wall jack into the back of the fax machine, in the jack labeled LINE. 2 Plug the telephone line cord from your TAD into the back of the fax machine, in the jack labeled EXT. (Make sure this cord is connected to the TAD at the TAD’s telephone line jack (not to telephone set jack).
3 On-Screen Programming User-Friendly Programming We have designed your fax machine with on-screen programming and a Help key. User-friendly programming helps you take full advantage of all the functions your fax machine has to offer. (See Using This Manual, page 1-1.) Since your fax programming is done on the LCD, we created step-by-step on-screen prompts to help you program your fax machine.
Function Selection Table If you have a basic understanding of how to program your fax machine, you can perform most of the programming settings without the Owner’s Manual. To help you understand the function selections, options, and settings that are found in your fax programs, use the Function Selection Table below. 1. INITIAL SETUP Function Description 1. DATE/TIME Factory Set More Info Enter date and time for LCD display and to print on transmissions. — 4-1 2.
3. SETUP SEND Function Description Factory Set More Info 1. COVERPG SETUP Automatically sends a cover page you program. OFF 6-6 2. COVERPAGE MSG Program customized message for fax cover page. — 6-6 3. CONTRAST Change lightness or darkness of a fax you are sending. AUTO 6-3 4. RESOLUTION Allows you to change resolutions page by page. STANDARD 6-6 5. OVERSEAS MODE Adjusts for sometimes difficult overseas transmissions OFF 6-4 6. CALL RESERVE You can send a fax, then speak.
7. PRINT REPORTS Function Description Factory Set More Info 1. XMIT REPORT OFF 10-1 2. ACT.REPORT INTERVAL: OFF 10-1 — 10-1 3. AUTO DIAL Print lists and reports of activity. 4. TEL. INDEX (Details in Chapter 10) — 10-1 5. USER SETTINGS — 10-1 6. MEMORY STATUS — 10-1 8. REMOTE FAX OPT Function Description Factory Set More Info 1. FAX FWD/PAGING Set fax machine to forward fax/message––OR––to call your pager. OFF R-2 2.
4 Initial Setup Getting Started After you have assembled your machine using the Brother StartCard, continue the initial setup by programming the rest of the initial settings. Setting Date and Time Your fax machine displays the date and time, and prints it on every fax you send. In the event of a power failure, the fax machine maintains date and time information for up to two hours. All other settings remain unaffected. 1 2 Press Function/Set, 1, 1.
Setting Tone/Pulse Dialing Mode (For Canada Only) Your fax machine comes set to accommodate tone (multi-frequency) dialing service. If you have pulse (rotary) dialing service, you need to change the dialing mode. 1 Press Function/Set, 1, 5. 2 Press or to select TONE or PULSE and press Function/Set. 3 Press Stop to exit. DIALING:TONE? DIALING:PULSE? Details for Entering Text When you are setting certain functions, such as the Station ID, you may need to enter text into the fax machine.
Repeating letters If you need to enter a character assigned to the same key as the previous character, press to move the cursor to the right. Special characters and symbols Press repeatedly for (space) ! “ # $ % & ’ ( ) Press # repeatedly for *+,-.
Setting Beeper Volume You can set the beeper to LOW, HIGH or OFF. The default setting is LOW. When the beeper is set to LOW or HIGH, the fax machine beeps every time you press a key or make an error, and at the end of fax sending or receiving. 1 2 3 Press Function/Set, 1, 3. Press or to select your setting and press Function/Set. Press Stop to exit.
Setting Volume Amplify Please carefully read “Setting the Handset Volume” before you do the following steps: 1 2 Press Function/Set, 1, 4. Press or to select VOL AMPLIFY:OFF? if none of the users are hearing-impaired and go to Step 4—OR—If some or all of the users are hearing-impaired, select VOL AMPLIFY:ON? VOL AMPLIFY:OFF? SELECT <- -> & SET 3 Press or to select PERMANENT? if all the users are hearing-impaired—OR— Select TEMPORARY? if only some of the users are hearing-impaired..
5 Setup Receive Basic Receiving Operations Select Answer Mode MANUAL—You must answer all calls yourself. If you hear fax tones, press Start to begin receiving the fax, then hang up. You can use this mode with Distinctive Ringing. (See Distinctive Ring, page 8-1.) FAX ONLY—The fax machine automatically answers every call as a fax call. You cannot receive a voice call, but you can dial out and make a voice call. FAX/TEL—The fax machine automatically answers every call.
To select or change your Answer Mode 1 Press Mode. The screen displays your current selection. FAX ONLY FAX/TEL TAD:ANSWER MACH. MANUAL 2 Continue to press Mode until your new selection appears. After 2 seconds, the screen returns to the date and time display, along with your new Answer Mode setting. If you’re changing Answer Mode while in another operation, the screen returns to the current operation display.
Setting F/T Ring Time You need to determine how long the fax machine will notify you with its special double ring when you have a voice call. This ringing happens after the initial ringing from the phone company. Only the fax machine rings, for 20, 30, 40 or 70 seconds; no other phones on the same line ring the special double ring. However, you can answer the call on any phone on the same line as the fax machine. 1 2 Press Function/Set, 2, 2. 3 Press Stop to exit.
Printing a Reduced Incoming original You can always reduce the size of an incoming fax to a fixed percentage, regardless of the size of the paper (up to legal) in your fax machine. If you choose AUTO, your machine chooses the level of reduction for you. 1 Press Function/Set, 2, 5. 2 Press or to select the reduction ratio you want (AUTO, 93%, 87% or 75%) and press Function/Set. Choose 100% if you don't want a reduction. 3 Press Stop to exit. 5.
Advanced Receiving Operations Operation from External or Extension Telephone If you answer a fax call on an extension phone or on an external phone in the EXT. jack, you can make your fax machine take over by using the Fax Receive Code. When you press the Fax Receive Code 5 1, the fax machine starts to receive a fax. (See Easy Receive, page 5-3.) If the fax machine answers a voice call and double-rings for you to take over, use the Telephone Answer Code # 5 1 to take the call at an extension phone.
Printing a Fax in Memory If you have Fax Storage ON for remote retrieval, you can still print a fax in the memory when you are at your machine: 1 2 3 Press Function/Set, 8, 4. Press Start. Press Stop. (See Turning On Fax Storage, page R-2.) Polling Polling is the process of retrieving faxes from another fax machine. You can use your fax machine to “poll” other machines, or you can have someone poll your machine. All parties involved in polling need to set up their fax machines to accommodate polling.
6 Setup Send Automatic Document Feeder (ADF) ■ originals must be between 5.8 and 8.5 inches wide, and 5.9 and 23.7 inches long. Your fax machine can only scan an image 8.2 inches wide, regardless of how wide the paper is. ■ Make sure you place the original face down, top edge first. ■ Adjust the paper guides to fit the width of your original. Paper Guides ■ The automatic document feeder (ADF) can hold up to 10 pages, feeding each one individually through the fax machine.
Manual Transmission Manual transmission lets you hear the dial tone, ringing and fax receiving tones before sending the fax. 1 2 Place the original face down in the ADF. 3 Enter the fax number you want to call. (You can enter the digits using the dial pad, or you can enter a One Touch or Speed Dial number or you can call using Search/Speed Dial.) (See One Touch Dialing, page 7-4 and Search, page 7-6.) 4 5 When you hear the fax tone, press Start.
Memory Transmission This feature allows your machine to scan a fax into its memory and send it as soon as the scan is complete. This way, you don’t have to wait for the entire fax to be transmitted before you retrieve your original. 1 2 3 Place the original face down in the ADF. 4 5 For the next fax only, press 6 Enter fax number and press Start. Press Function/Set, 3, 9. 9.MEMORY TX To change the default setting, press or to select ON (or OFF) and press Function/Set.
Resolution When you have an original in the ADF, you can use the Resolution key. Press Resolution continuously until you see your selection on the screen. Standard—suitable for most typed originals. Fine—good for small print; transmits a little slower than standard resolution. Super Fine—good for small print or artwork; transmits slower than fine resolution. Photo—use when original has varying shades of gray; slowest transmission time.
6 7 Enter the fax number. ENTER FAX NO. PRESS START KEY Press Start. The machine will wait to send the fax at the time you set up. Setting Up for Polled Transmit Polled Transmit is when you set up your fax machine to wait with an original so another fax machine can retrieve it. For more information call our fax-back system at 1-800-521-2846 (USA), 1-800-6819838 (from within Canada) and request Document #: 21707.
If you have set up a Delayed Fax or Polled Transmit job, the machine will send an original without storing it in memory. More Advanced Features (Call Brother fax-back system) Your machine has additional advanced features and functions that are not included in this manual.
7 Auto Dial Numbers and Dialing Options Storing Numbers for Easy Dialing You can set up your fax machine to do three types of easy dialing: One Touch, Speed Dial, and Groups for Broadcasting of faxes. If you lose electrical power, auto dial numbers in memory will not be lost. Storing One Touch Dial Numbers You can store four fax/phone numbers that you can dial by pressing one key (and Start). You also can store names with these numbers.
6 Press to Step 2 to store another One Touch number—OR—Press Stop to exit. When you dial an AUTO DIAL number, the screen displays the name you’ve stored, or, if you haven’t stored a name, the number you’ve stored. If you must wait for another dial tone at any point in the dialing sequence, store a pause at that place in the number by pressing Redial/Pause. Each key press adds a 3.5 second pause. You can use chain dialing to store long dialing sequences.
Changing One Touch and Speed Dial Numbers If you try to store a One Touch or Speed Dial number in a location where a number is already stored, the screen displays the current name stored there, then prompts you to either 1. CHANGE—OR—2. EXIT. 1 2 Press 1 to change the number stored, or press 2 to exit without making a change. Enter a new number. • If you want to erase the whole number, press Stop when the cursor is to the left of the digits. The letters above and to the right of the cursor are deleted.
Dialing Options You can use your fax machine to make voice telephone calls, by dialing manually, or by using Search, One Touch or Speed Dial memory. You can use the handset to make and receive calls. When you dial an auto dial number, the screen displays the name you’ve stored, or, if you have’nt stored a name, the fax number you’ve stored. Manual Dialing Manual dialing is simply pressing all of the digits of the phone number. 1 2 3 Pick up the handset—OR—Press Hook. 4 To hang up, replace the handset.
Speed Dialing 1 2 Pick up the handset—OR—Press Hook. (See Storing Speed Dial Numbers, page 7-2.) 3 If you pressed Hook to dial the call, pick up the handset when the other party answers. (The speaker works only one way; the other party won’t be able to hear you unless you pickup the handset.) 4 To hang up a voice call, replace the handset. When you hear a dial tone, press Search/Speed Dial, press #, then press the twodigit Speed Dial number.
Search You can search for names you have stored in One Touch and Speed Dial memories. Names are shown alphabetically. (See Storing One Touch Dial Numbers, page 7-1 and Storing Speed Dial Numbers, page 7-2.) 1 2 3 Press Search/Speed Dial, then enter the first letter of the name you’re looking for. 4 5 Press Start to begin dialing. 6 When the call is over, hang up to cancel the call. Press or to search the memory.
Pause Press Redial/Pause to insert a pause between numbers. Each key press adds a 3.5 second delay. Hold 1 2 3 Press Hold/Caller ID to put a call on Hold. You can put down the handset without disconnecting the call. Pick up the fax machine handset to release the call from Hold. Picking up an extension handset will not release the call from Hold. Tone/Pulse (For Canada Only) If you have pulse dialing service, but need to send tone signals (for telephone banking, for example), follow the directions below.
8 Telephone Services Custom Features Your fax machine supports the Distinctive Ring and Caller ID telephone services offered by some telephone companies. If you have Call Waiting, Ring Master, Voice Mail, an answering service or an alarm system or other custom feature on your telephone line, it may create a problem in the operation of your fax machine.
4 Press or to select the prestored ring pattern you want to assign and press Function/Set. (You will hear each pattern as you scroll through the four patterns.) Be sure to choose the pattern assigned by the Telephone Company. Ring Pattern 5 Rings 1 long - long 2 short - long - short 3 short - short - long 4 very long (normal pattern) Press Stop to exit. Caller ID The Caller ID feature of this fax machine lets you use the Caller ID subscriber service offered by many local telephone companies.
Printing the Caller ID Log 1 2 Press Hold/Caller ID. CALLER ID LOG To print the Caller ID Log, press Start. PRINTING Viewing the Caller ID Log 1 Press Hold/Caller ID. CALLER ID LOG PRESS START KEY SELECT <- -> & SET 2 After 2 seconds, press or through the Caller ID Log. 3 When you want to see more detailed information for a displayed ID (phone number and date and time call was received) press Function/Set. 03)ABC COMPANY To continue viewing the Caller ID Log (Step 2), press or .
Registering a Caller ID Number You can set up a caller in the Caller ID Log as a One Touch or Speed Dial number. 1 Press Hold/Caller ID. CALLER ID LOG PRESS START KEY SELECT <- -> & SET 2 3 After 2 seconds, press or to scroll through the Log and when you see a caller you want to register, press Function/Set. To register the caller as a One Touch number, press the One Touch key where you want the number to be stored.
CallManage (For USA Only) This Brother fax machine provides convenient, “One-Touch” access to a long distance plan that provides best average long distance rates*. Once registered, fax or phone calls made using the CallManage feature will access a long distance carrier selected by CallManage, Inc., that offers a plan with best average domestic rates based on standard long distance plans of major carriers within the United States.
Placing a Telephone Call Using CallManage You must dial the number and wait to hear the other party answer before you pick up the handset to speak. 1 2 Press One Touch 4. 3 4 Press Start. Dial the complete long distance or international number as usual, using One Touch, Speed Dial, Search or the dial pad. (See One Touch Dialing, Speed Dialing and Search, page 7-4 to 7-6.) Pick up the handset when you hear the other party through the fax machine’s one-way speaker.
9 Making Copies Copy Functions To make a single copy that is not reduced, enlarged or sorted, you only have to press one key. The default resolution for a single copy is Super Fine. Set the resolution to PHOTO for photographs. Remember, your machine cannot scan anything closer than one-eighth inch from the edge of the paper. Making a Single Copy 1 2 Place the original face down in the ADF. Press Copy/Help twice. To cancel, press Stop. Do NOT pull on the paper while copying is in progress.
4 5 Press or to select SORT. For example, select SORT. MULTI COPY:SORT To start copying now without enlarging or reducing, press Copy/Help. SORT P.01 FNE To reduce or enlarge the image, press Function/Set. ELG/RDC:100% ? THEN COPY OR SET Press or to select an enlargement or reduction ratio. ELG/RDC:100% ? ELG/RDC:120% ? • • ELG/RDC: 93% ? 6 For example, 75 %. ELG/RDC: 75% ? Press Copy/Help. SORT P.
10 Printing Reports Fax Machine Settings and Activity You can print the following lists and reports: 1.XMIT REPORT Choose to print a Transmission Verification Report after all faxes you send. 2.ACT.REPORT Activity Report lists information about the last 30 incoming and outgoing faxes. TX means Transmit; RX means Receive. 3.AUTO DIAL Lists names and numbers stored in One Touch and Speed Dial memory, in numerical order. 4.TEL.INDEX AUTO DIAL list (above), alphabetically. 5.
Transmission Verification (Xmit) Report You can use the Xmit Report as proof that you sent a fax. This report lists the name or fax number of the receiving party, the time and date of transmission, and if the transmission was successful. When the feature is OFF, the report is printed automatically only if there’s an error during transmission. If the report indicates NG, send the original again. If the report indicates you should check the readability of certain pages, resend those pages.
11 Important Information Standard Telephone and FCC Notices These notices are in effect on models sold and used in the United States only. This equipment is hearing aid and volume control compatible. When programming emergency numbers and/or making test calls to emergency numbers: ■ Before you hang up, briefly explain to the dispatcher the reason for the call. ■ Perform such activities in the off-peak hours, such as early morning or late evening. This equipment complies with Part 68 of FCC Rules.
International Energy Star Compliance Statement The purpose of the International Energy Star Program is to promote the development and popularization of energy-efficient office equipment, which includes computers, monitors, printers, facsimile receivers and copy machines world-wide. As an International Energy Star partner, Brother Industries, Ltd. has decided that this product meets the guideline of the program.
Important Safety Instructions 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 11 - 3 Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. Do not use this product near water. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
and 12 Troubleshooting Routine Maintenance Troubleshooting If you can’t resolve a difficulty with your fax machine using this manual, please see page i for Brother Numbers to call for assistance. Error Messages You may occasionally encounter a difficulty with your fax machine or telephone line. If this happens, your fax machine often identifies the problem and displays an error message. The list below explains the most common error messages. If you need additional help, call the Brother fax-back system.
2 Open the top cover by lifting the gray lever on the right side of the top cover. Top Cover 3 Pull the jammed paper gently from the paper tray toward the front of the machine. If the paper is jammed under the rollers, then pull it toward the back of the machine. YES! NO! 12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE T7BASE-US-FM5.
4 5 6 7 1 2 3 4 Remove the print cartridge and turn the spool to tighten the ribbon. Install the cartridge. (See Replacing the Print Cartridge, page 12-8) Close the top cover. Load the paper. COMM.ERROR A poor quality phone line resulted in a communications error. Try the call again. CONNECTION FAIL You have requested a polling call from another party, but the other fax machine is not in Poll Waiting mode. DISCONNECTED The other party has disconnected during a fax. Try calling the other party.
NO RESPONSE/BUSY The number you called does not answer or is busy. You may also have reached a number not connected to a fax. Check the number and call again. NOT REGISTERED You’ve tried accessing a One Touch or Speed Dial location with no number assigned to it. See pages 7-1 to 7-2 for information about storing One Touch or Speed Dial numbers. PRINTER FAULT The print head has overheated. Unplug the fax machine and wait 30 minutes for it to cool. TOP COVER OPEN The top cover is not closed completely.
Phone Line or Connections Fax Machine Does Not Answer When Called Make sure the fax machine is in the correct receiving mode for your setup (either FAX, FAX/TEL or TAD). Check for dial tone. If possible, call your fax machine to hear it answer. If there is still no answer, check the telephone line cord connection. (See Connecting the Machine, page 2-4 and Connect the telephone line.) Connect a standard telephone handset to the fax machine telephone jack.
Handling Incoming Calls Double Ring in FAX/TEL Mode The fax machine knows the incoming call is not a fax so it is signaling you to answer the telephone call. Pick up the fax machine handset or answer from an extension phone and press your fax machine’s Telephone Answer Code (default setting is #51). (See For FAX/TEL Mode Only, page 5-5.) Transferring a Call to the Fax Machine If you have answered the fax machine handset, press Start, and hang up immediately.
Routine Maintenance Cleaning the Scanner Before cleaning, unplug the power cord for safety. Clean the white bar and the glass strip under the bar with isopropyl alcohol on a lint-free cloth. Be careful not to bend the spring plate or drop anything into the fax machine. White Bar Glass Strip Cleaning the Print Head Before cleaning, unplug the power cord for safety. To clean the fax machine print head, wipe the print head with a lint-free cloth that is dry or lightly moistened with isopropyl alcohol.
WARNING Just after you have used the machine, the print head is extremely HOT! Replacing the Print Cartridge 1 2 Open the top cover by lifting the gray lever on the right side. (See page12-2) 3 Install the new print cartridge, by inserting the recessed first and placing the cartridge into its four holders. 4 Press down on both sides of the top cover to close it securely. Remove the print cartridge containing the used ribbon and set it down.
Specifications Type Desktop facsimile transceiver Compatibility ITU-T Group 3 Coding System Modified Huffman (MH) Modem Speed 9600/7200/4800/2400; Automatic Fallback original Input Width 5.8 inches to 8.5 inches (148 mm to 216 mm) Scanning/Printing Width 8.
Index A Accessories ..............................................ii ACTIVITY REPORT .........................10-2 Alternating Displays .............................3-1 Answer Mode ................................ 5-1, 5-2 Answering Machine ..............................2-8 AUTO DIAL REPORT ......................10-1 Automatic Transmission .......................6-2 Customer Service ...................................... i D Date and Time .......................................4-1 Delayed FAX ............
H Print (Report) ......................................10-1 Handset Volume ...................................4-4 Print Head (Cleaning) .........................12-7 Help ......................................................1-1 PRINTER FAULT ..............................12-4 Hold .............................................. 1-3, 7-7 Pulse (For Canada Only) ......................4-2 I R Inserting Spaces ....................................4-2 Redial (Automatic) ...............................
Tone (Send Signals) ..............................7-7 TOP COVER OPEN ...........................12-4 TRANSMISSION VERIFICATION (XMIT) REPORT ...........................10-2 Troubleshooting ..................................12-1 Two-Line Phone System .......................2-5 U USER SETTINGS REPORT ..............10-1 V VERIFICATION (XMIT) REPORT ..10-1 Volume Amplify ...................................4-5 W WARNING .........................................11-2 I-3 INDEX T7BASE-US-FM5.
Remote Fax Options Setting Up Fax Storage You cannot use Paging and Fax Forwarding at the same time. You cannot use Paging and Fax Forwarding when Fax Storage is set to OFF. (See Turning On Fax Storage, page R-2.) Programming Paging Number When Paging is selected, your fax machine dials the pager number you’ve programmed, and dials your Personal Identification Number (PIN) when connected, to activate your pager and let you know you have a fax message in the memory. 1 2 Press Function/Set, 8, 1.
Programming a Fax Forwarding Number When Fax Forwarding is set to ON, your fax machine stores the received fax in memory, then dials the fax machine phone number you’ve programmed, and forwards the fax message. 1 2 Press Function/Set, 8, 1. 3 Enter the number of the fax machine where faxes will be forwarded (up to 20 digits) and press Function/Set. 4 Press Stop to exit. Press or until the screen displays FAX FORWARD? and press Function/Set.
Using Remote Retrieval Aceess Code 3 4 5 6 Dial your fax number from a touch tone phone. When your fax machine answers, immediately enter your Remote Access Code (1 5 9 ). The fax machine signals the kinds of messages received: 1 long beep — Fax message(s) No beeps — No messages The fax machine then prompts you with two short beeps to enter a command. If you wait longer than 30 seconds to enter a command, the machine hangs up. If you enter an invalid command, the machine beeps three times.
Retrieving Fax Messages 1 2 3 4 Dial your fax number. When your machine answers, immediately enter your Remote Access Code (1 5 9 ). As soon as you hear two short beeps, use the dial pad to press 9 6 2. Using the dial pad, enter the number (up to 20 digits) of the remote fax machine where you want your fax messages forwarded, and then press # #. You cannot use and # as dial numbers. However, if you want to store a pause, press #. 5 Changing Remote Retrieval Access Code 1 Press Function/Set , 8 , 3 .
® Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, CANADA H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA or CANADA only.
