Basic User’s Guide FAX-2840 FAX-2845 FAX-2940 Not all models are available in all countries.
If you need to call Customer Service Please complete the following information for future reference: Model Number: FAX-2840, FAX-2845 or FAX-2940 (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
User’s Guides and where do I find them? Which Guide? What’s in it? Where is it? Product Safety Guide Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the Box Quick Setup Guide Follow the instructions for setting up your machine and connection type you are using. Printed / In the Box Basic User’s Guide Learn the basic Fax and Copy operations and how to replace consumables.
Table of Contents (Basic User’s Guide) 1 General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 Accessing the Advanced User’s Guide..................................................................2 Viewing Documentation ...................................................................................2 Control panel overview ...........
Receiving a fax 24 Receive modes .................................................................................................... 24 Choosing the receive mode........................................................................... 24 Using receive modes ........................................................................................... 25 Fax Only ........................................................................................................ 25 Fax/Tel...........................
8 Making copies 38 How to copy .........................................................................................................38 Stop copying ..................................................................................................38 Copy settings .................................................................................................38 A Routine maintenance 39 Replacing the consumable items.........................................................................
D Specifications 105 General .............................................................................................................. 105 Document Size .................................................................................................. 107 Print media......................................................................................................... 108 Fax.....................................................................................................................
Table of Contents (Advanced User’s Guide) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM.
1 General information Using the documentation 1 The following symbols and conventions are used throughout the documentation. Bold Bold style identifies keys on the machine’s control panel or computer screen. Italics Italicized style emphasizes an important point or refers you to a related topic. Courier New Courier New font identifies the messages shown on the LCD of the machine. 1 Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.
Chapter 1 Accessing the Advanced User’s Guide d Point to your language, point to View Guide, and then click the guide you want to read. 1 This Basic User’s Guide does not contain all the information about the machine such as how to use the advanced features for Fax and Copy. When you are ready to learn detailed information about these operations, read the Advanced User’s Guide that is on the CD-ROM. Viewing Documentation a 1 Turn on your computer. Insert the CD-ROM into your CD-ROM drive.
General information • (Windows® users only) 1 For faster access, you can copy all user documentation in PDF format to a local folder on your computer. Point to your language, then click Copy to local disk. 1 1 Microsoft® Internet Explorer® 6.0 or greater.
Chapter 1 Control panel overview 1 FAX-2840 and FAX-2940 have the same keys.
General information 1 2 3 4 6 7 2 3 7 5 4 5 6 5
Chapter 1 1 One Touch keys These 11 keys give you instant access to 22 previously stored numbers. Shift Lets you access One Touch numbers 12 to 22 when held down. 2 LCD Displays messages to help you set up and use your machine. 3 Mode keys: FAX Puts the machine in FAX mode. COPY Puts the machine in COPY mode. 4 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.
General information Volume settings Ring volume 1 1 Speaker volume While in FAX mode press or to adjust the volume level. The LCD will show the current setting, and each key press will change the volume to the next level. The machine will keep the new setting until you change it. 1 You can choose a range of speaker volume levels, from High to Off. a b You can choose a range of ring volume levels, from High to Off. 1 c Press Menu, 1, 3, 3. Press a or b to choose Off, Low, Med or High. Press OK.
2 Loading paper Loading paper and print media b 2 The machine can feed paper from the standard paper tray or manual feed slot. Loading paper in the standard paper tray 2 You can load up to 250 sheets. Paper can be loaded up to the maximum paper mark (b b b) on the right-hand side of the paper tray. (For the recommended paper to use, see Paper capacity of the paper trays uu page 16.
Loading paper c Fan the stack of paper well to avoid paper jams and misfeeds. f Raise the ADF document output support flap (1) and unfold the support flap (2) to prevent paper from sliding off the facedown output tray. 2 1 d Put paper in the tray and make sure: The paper is below the maximum paper mark (b b b) (1). 2 Overfilling the paper tray will cause paper jams. The side to be printed on must be face down. The paper guides touch the sides of the paper so it will feed correctly.
Chapter 2 Loading paper in the manual feed slot b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. 2 You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper. Note The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.
Loading paper d a Using both hands, put one sheet of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. Printing on thick paper, bond paper, labels and envelopes Open the back cover (back output tray). 2 2 When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine.
Chapter 2 Note c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, put one sheet of paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go. Pull down the two green levers, one on the left-hand side and one on the right-hand side, as shown in the following illustration.
Loading paper 2 Note • Put the paper into the manual feed slot with the side to be printed face up. • Make sure that the print media is straight and in the correct position on the manual feed slot. If it is not, the paper may not be fed correctly, resulting in a skewed printout or a paper jam. • Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.
Chapter 2 Unscannable and unprintable areas 2 The figures below show the maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size you are using.
Loading paper Paper settings Paper Type 2 c Print quality may vary according to the type of paper you are using. Press a or b to choose Thin, Plain, Thick, Thicker, Recycled Paper or Label. Press OK. When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page.
Chapter 2 Type and size of paper 2 The machine can print on paper loaded from either the standard paper tray or manual feed slot. Paper capacity of the paper trays 2 Paper size Paper types No. of sheets Standard Paper Tray A4, Letter, B5, Executive, A5, A5 (Long Edge), A6, B6 Plain paper, Thin paper and Recycled paper Up to 250 [80 g/m2] Manual Feed Slot Width: 76.2 to 216 mm Plain paper, Thin paper, Thick paper, Length: 116 to 406.
Loading paper Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Chapter 2 Envelopes 2 Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and printquality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction.
Loading paper Types of labels to avoid If you use any of the types of envelopes listed in this guide, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement. Labels The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.
3 Loading documents How to load documents Note 3 You can send a fax and make copies from the ADF (Automatic Document Feeder). Using the automatic document feeder (ADF) 3 Make sure documents with correction fluid or written with ink are completely dry. How to load documents a 3 Unfold the ADF document support (1) and the ADF document output support flap (2). 3 The ADF can hold up to 20 pages and feeds each sheet individually.
Loading documents d Adjust the paper guides (1) to fit the width of your document. Important To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.
4 Sending a fax How to send a fax 4 4 d a One Touch key or press (Address Book) and enter the three-digit Speed Dial number. The following steps show how to send a fax. a When you want to send a fax, or change fax send or receive settings, press the (FAX) key to illuminate it in green. Enter the fax number using the dial pad, e Press Start. The machine starts scanning and sending the document. Note To cancel, press Stop/Exit.
Sending a fax Transmission verification report 4 You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful. 4 There are several settings available for the Transmission Verification Report: On: Prints a report after every fax you send. On+Image: Prints a report after every fax you send.
5 Receiving a fax 5 Receive modes 5 Note You can use two sizes of paper for printing faxes: A4 and Letter. You must choose a receive mode depending on the external devices and telephone services you have on your line. Choosing the receive mode 5 By default, your machine will automatically receive any faxes that are sent to it. The diagrams below will help you choose the correct mode. (For more detailed information about the receive modes, see Using receive modes uu page 25.
Receiving a fax Using receive modes 5 Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay uu page 26.) Fax Only (Also see Fax Detect uu page 27.) External TAD 5 Fax Only mode will automatically answer every call as a fax. Fax/Tel You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine.
Chapter 5 Receive Mode settings 5 Ring Delay 5 The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, choose the maximum number of rings. (See Operation from external or extension telephones uu page 31 and Fax Detect uu page 27.) a Make sure you are in FAX mode b c Press Menu, 2, 1, 1. d 26 .
Receiving a fax Fax Detect If FaxDetect is On: 5 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest. (For FAX-2845) If Fax Detect is Semi: a Make sure you are in FAX mode b c Press Menu, 2, 1, 3. d . Press a or b to choose On, Semi (for FAX-2845) or Off. Press OK. Press Stop/Exit.
6 Telephone and external devices Voice operations (FAX-2845 only) 6 Voice calls can be made with the handset by using the dial pad, One Touch key or by Setting the telephone line type pressing (Address Book) and entering a three-digit Speed Dial number. Making a telephone call a Pick up the handset. b When you hear the dial tone, enter a number using the dial pad, One Touch 6 key or press (Address Book) and enter a three-digit Speed Dial number.
Telephone and external devices Connecting an external TAD Note • You can use the numbers 0 to 9, #, l and !. You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax.
Chapter 6 a Multi-line connections (PBX) Set your external TAD to one or two rings. (The machine’s Ring Delay setting does not apply.) b Record the outgoing message on your external TAD. c d Set the TAD to answer calls. We suggest you ask the company who installed your PBX to connect your machine. If you have a multi line system we suggest you ask the installer to connect the unit to the last line on the system. This prevents the machine being activated each time the system receives telephone calls.
Telephone and external devices External and extension telephones If you answer a call and no one is on the line: 6 Note You should assume that you’re receiving a manual fax. Press l51 and wait for the chirp or until the LCD shows Receiving, and then hang up. You need to turn the Remote Codes setting to on to use the Remote Activation Code l51 and Remote Deactivation Code #51. (See Using Remote Codes uu page 33.
Chapter 6 Such problems can easily be eliminated, if you arrange modification of your extension wiring circuit, such that extension devices are connected “downstream” of your machine, in a master/slave configuration (see figure 2). In such a configuration, this machine can always detect whether a telephone is in use, so it will not attempt to seize the line during that time. This is known as “telephone off-hook detection”.
Telephone and external devices Using Remote Codes 6 Remote Activation Code b c 6 If you answer a fax call on an extension telephone, you can tell your machine to receive it by pressing the Remote Activation Code l51. Wait for the chirping sounds then replace the handset. (See Fax Detect uu page 27.) (For FAX-2840 and FAX-2940) If you answer a fax call on the external telephone, you can make the machine receive the fax by pressing Start. Press Menu 2, 1, 4. Press a or b to choose On. Press OK.
7 Dialling and storing numbers How to dial 7 You can dial in any of the following ways. Manual dialling 7 Speed Dialling Press (Address Book) and enter the three digit Speed Dial number. (See Storing Speed Dial numbers uu page 36.) Use the dial pad to enter all the digits of the telephone or fax number. Three-digit number Note One Touch dialling Press the One Touch key that stores the number you want to call. (See Storing One Touch Dial numbers uu page 35.
Dialling and storing numbers Search 7 You can search alphabetically for names you have stored in the One Touch and Speed Dial locations. (See Storing One Touch Dial numbers uu page 35 and Storing Speed Dial numbers uu page 36.) a Press b Press the dial pad key for the first few letters of the name. (See Entering text uu page 104.) Press OK. Press a or b to scroll until you find the name you are looking for. Press OK. d Press Start.
Chapter 7 c Changing One Touch and Speed Dial numbers Do one of the following: Enter the name using the dial pad (up to 15 characters). See Entering text uu page 104. If you try to change a One Touch or Speed Dial number, the LCD will show the name or number already stored there. If the One Touch or Speed Dial number you are trying to change has a scheduled job or has been set to a fax forwarding number, the LCD will ask you if you want to change the name or number. Press OK.
Dialling and storing numbers Deleting One Touch and Speed Dial numbers If you try to delete a One Touch or Speed Dial number, the LCD will show the name or number already stored there. If the One Touch or Speed Dial number you are trying to delete has a scheduled job or has been set to a fax forwarding number, the LCD will ask you if you want to change the name or number. a Do one of the following: To delete a stored One Touch number, press Menu, 2, 3, 1.
8 Making copies How to copy 8 Copy settings Press the COPY Options key to temporarily change a copy setting. The following steps show the basic copy operation. For details about each option, see Advanced User’s Guide on the CD-ROM. a 8 For details about changing the following copy settings and how to make two-sided copies, see Advanced User’s Guide: Copy settings. When you want to make a copy, press (COPY) to illuminate it in green.
A Routine maintenance A Replacing the consumable items A The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge uu page 40 and Replacing the drum unit uu page 45.) Toner cartridge Drum unit See Replacing the toner cartridge uu page 40. See Replacing the drum unit uu page 45. Model Name: TN-2210, TN-2220 Model Name: DR-2200 A Note • Go to http://www.brother.com/original/index.
Replacing the toner cartridge Model Name: For the model name of toner cartridges, see Replacing the consumable items uu page 39. The Standard toner cartridge can print approximately 1,200 pages 1. The High Yield toner cartridge can print approximately 2,600 pages 1. Actual page count will vary depending on your average type of document. When a toner cartridge is running low, the LCD shows Toner Low.
Routine maintenance Replacing the toner cartridge a Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b After the machine has cooled down, turn off the machine’s power switch. A c Take out the drum unit and toner cartridge assembly. Note (For FAX-2840 and FAX-2845) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 67.
• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration. d DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire. Instead, use only a dry, lint-free cloth. (See Product Safety Guide: General precautions.) Push down the green lock lever and take the toner cartridge out of the drum unit.
Routine maintenance e Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge. Note • Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge. • Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother recycling program.
f Pull off the protective cover. g Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in correctly, the green lock lever will lift automatically. Important Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustration.
Routine maintenance h Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. Note After replacing the toner cartridge, DO NOT turn off the machine’s power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode. Replacing the drum unit A Model name: DR-2200 1 A new drum unit can print approximately 12,000 A4 or Letter size single-sided pages.
Drum Stop A b After the machine has cooled down, turn off the machine’s power switch. Drum Stop Note (For FAX-2840 and FAX-2845) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 67. We cannot guarantee the print quality. Please replace the drum unit with a new one. We recommend a genuine Brother Original drum unit be installed at this time. After replacing, reset the drum counter by following the instructions included with the new drum unit.
Routine maintenance c Take out the drum unit and toner cartridge assembly. d Push down the green lock lever and take the toner cartridge out of the drum unit. Important • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • Handle the toner cartridge carefully.
DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire. Instead, use only a dry, lint-free cloth. (See Product Safety Guide: General precautions.) Note • Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit. Be careful not to inhale toner.
Routine maintenance f Put the toner cartridge firmly into the new drum unit until it locks into place. If you put the cartridge in correctly, the green lock lever will lift automatically. Cleaning the machine A Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.
Cleaning the outside of the machine a d Remove any paper that is in the paper tray. e Wipe the inside and the outside of the paper tray with a dry, lint-free soft cloth to remove dust. f Re-load the paper and put the paper tray firmly back in the machine. g Plug the machine’s power cord back into the electrical socket first, connect all cables, and then plug in the telephone line cord. Turn on the machine. A Turn off the machine.
Routine maintenance 1 Cleaning the document feed a A Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. Note (For FAX-2840 and FAX-2845) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 67. 3 2 b c Lift the control panel cover (1). Carefully remove dirt from the document feed (2) with a soft lint-free cloth.
Cleaning the corona wire A If you have print quality problems, clean the corona wire as follows: a Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b After the machine has cooled down, turn off the machine’s power switch. Note (For FAX-2840 and FAX-2845) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 67.
Routine maintenance Important • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. Note Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe. e • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
c Open the back cover (face-up output tray). d Open the manual feed slot cover. e f Using both hands, slide the manual feed paper guides to the width of the paper that you are going to use. g Using both hands, put one piece of A4 or Letter size paper in the manual feed slot until the top edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. The machine will start the Drum Cleaning process. Press Clear and Menu at the same time.
Routine maintenance • If the paper in the manual feed slot is not A4 or Letter size, the machine will stop the Drum Cleaning process and eject the paper. • Make sure that the paper is straight and in the correct position in the manual feed slot. If it is not, it may not be fed correctly, resulting in a paper jam. • DO NOT close the back cover (face-up output tray) during the Drum Cleaning process. The machine will stop the Drum Cleaning process and it may cause a paper jam.
c Slowly take out the drum unit and toner cartridge assembly. d Push down the green lock lever and take the toner cartridge out of the drum unit. Important • We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
Routine maintenance f e Put the print sample in front of the drum unit, and find the exact position of the poor print. Turn the drum unit gear by hand while looking at the surface of the drum roller (1). 1 g When you have found the mark on the drum that matches the print sample, wipe the surface of the drum roller with a dry cotton swab until the dust or glue on the surface comes off. Important DO NOT clean the surface of the photosensitive drum with a sharp object.
h Put the toner cartridge back into the drum unit until it locks into place. If you put the cartridge in correctly, the green lock lever will lift automatically. i Put the drum unit and toner cartridge assembly back in the machine. j Close the front cover. Cleaning the paper pick-up rollers If you have paper feed problems, clean the pick-up rollers as follows: a Turn off the machine. Unplug the power cord from the electrical socket.
Routine maintenance b Pull the paper tray completely out of the machine. c Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) on the paper tray to remove dust. d Wipe the two pick-up rollers (1) inside of the machine to remove dust. A 1 1 e f Put the paper tray back in the machine. Plug the machine’s power cord back into the electrical socket. Turn on the machine.
Checking the machine Checking the Page Counters A A You can see the machine’s Page Counters for copies, printed pages, reports, lists and faxes or a summary total. a b Press Menu, 5, 2. c Press Stop/Exit. Press a or b to see Total, Fax/List, Copy or Print. Checking the remaining life of parts You can see the machine’s parts life on the LCD. a b 60 Press Menu, 5, 3. Press Stop/Exit.
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following: The machine’s power cord is connected correctly and the machine’s power switch is turned on.
Error and maintenance messages As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can clear most errors and perform routine maintenance messages by yourself.
Troubleshooting Error Message Cause Action Cover is Open The Control panel cover is not completely closed. Close the Control panel cover of the machine. Cover is Open The Control panel cover was open when you loaded a document. Close the Control panel cover of the machine, then press Stop/Exit. Cover is Open The fuser cover is not completely closed or paper was jammed in the back of the machine when the power was turned on. Close the fuser cover of the machine.
Error Message Cause Init Unable XX The machine has a mechanical problem. Action (For FAX-2840 and FAX-2845) Received fax messages still in memory will be lost when the machine is turned off. See Transferring your faxes or Fax Journal report uu page 67 before disconnecting the machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.
Troubleshooting Error Message Cause Action Out of Memory The machine’s memory is full. Fax sending or copy operation in process Do one of the following: Press Start to send or copy the scanned pages. Press Stop/Exit and wait until the other operations in progress finish, and then try again. Clear the faxes from the memory. Print the faxes that are stored in the memory to restore the memory to 100%. Then turn off Fax Storage to avoid storing more faxes in the memory.
Error Message Cause Scan Unable XX The machine has a mechanical problem. Action (For FAX-2840 and FAX-2845) See Transferring your faxes or Fax Journal report uu page 67 before disconnecting the machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. (For FAX-2940) Turn the power switch off, wait a few seconds, and then turn it on again.
Troubleshooting Transferring your faxes or Fax Journal report Transferring Fax Journal report to another fax machine B B If you have not set up your Station ID, you cannot enter fax transfer mode. (See Quick Setup Guide: Enter personal information (Station ID).
Document Jams Document was not inserted or fed properly, or was too long a Open the control panel cover. B B Paper Jams Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at the same time and prevents paper jams. Paper is jammed in the standard paper tray If the LCD shows Jam Tray, follow these steps: a b Carefully pull the jammed document toward the front of the machine.
Troubleshooting b Use both hands to slowly pull out the jammed paper. c Make sure the paper is below the maximum paper mark (b b b) (1) of the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. (See Loading paper in the standard paper tray uu page 8.) 1 Note Pulling out the jammed paper downwards allows you to remove the paper more easily. d Put the paper tray firmly back in the machine.
b After the machine has cooled down, turn off the machine’s power switch. Note (For FAX-2840 and FAX-2845) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 67. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. 70 c Slowly take out the drum unit and toner cartridge assembly.
Troubleshooting Important • We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. e Pull down the tabs at the left and right hand sides to open the fuser cover (1). • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
f Using both hands, gently pull the jammed paper out of the fuser unit. Paper is jammed inside the machine If the LCD shows Jam Inside, follow these steps: g Close the fuser cover and the back cover (face-up output tray). h Put the drum unit and toner cartridge assembly back into the machine. a Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
Troubleshooting WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. c Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. d 74 Push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit. Important To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
Troubleshooting e Put the toner cartridge back into the drum unit until it clicks into place. If you put the cartridge in correctly, the green lock lever will lift automatically. f If you could not pull the jammed paper out of the inside of the machine, take the paper tray completely out of the machine. g Pull the jammed paper out of the paper tray opening. B Note Pulling the jammed paper downward allows you to remove the paper easier. h Put the paper tray back in the machine.
i Put the drum unit and toner cartridge assembly back in the machine. j Close the front cover of the machine. If the machine does not start printing automatically, press Start.
Troubleshooting If you are having difficulty with your machine B Important • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. • If you think there is a problem with the way your faxes look, make a copy first.
Telephone line or connections (continued) Difficulties Suggestions The machine does not answer when called. Make sure the machine is in the correct receive mode for your setup. (See Receive Mode settings uu page 26.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If you do not hear ringing when you call your machine, ask your telephone company to check the line.
Troubleshooting Receiving Faxes (continued) Difficulties Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD uu page 29.) (continued) 1 Connect the external TAD as shown in the illustration on page 29. 2 Set your answering machine to answer in one or two rings. 3 Record the outgoing message on your answering machine.
Handling incoming calls (continued) Difficulties Suggestions Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes.
Troubleshooting Print quality difficulties Difficulties Printed pages are curled. Suggestions Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem. Try turning over the stack of paper in the paper tray. Make sure that you choose the Paper Type that suits the print media type you are using. (See Acceptable paper and other print media uu page 15.) Too little or too much humidity or extreme temperatures can cause the paper to curl.
Setting Dial Tone detection When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems with dialling you should change back to the default No Detection setting.
Troubleshooting Improving the print quality B If the printout has a quality problem, make a copy. If the copy looks good, the problem is probably not the machine. Check the interface cable connections and the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations. Note Brother does not recommend the use of cartridges other than genuine Brother Original cartridges or the refilling of used cartridges with toner from other sources.
Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media uu page 15.) ABCDEFGH abcdefghijk ABCD abcde 01234 Gray background Check the machine’s environment. Conditions such as high temperatures and high humidity can increase the amount of background shading. (See Product Safety Guide: Choose a safe location for your product.) Clean the drum surface. (See Cleaning the drum unit uu page 53.
Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. (See Acceptable paper and other print media uu page 15.) Choose Thick in the machine’s Paper Type menu setting or use thinner paper than you are currently using. (See Paper Type uu page 15.) Check the machine’s environment. Conditions such as high humidity can cause hollow print.
Examples of poor print quality Recommendation Check the machine’s environment. Conditions such as high humidity and high temperatures may cause this print quality problem. (See Product Safety Guide: Choose a safe location for your product.) Clean the drum surface. (See Cleaning the drum unit uu page 53.) If the problem is not solved after printing a few pages, put in a new drum unit. (See Replacing the drum unit uu page 45.
Troubleshooting Examples of poor print quality Recommendation Clean the corona wire inside the drum unit by sliding the green tab. (See Cleaning the corona wire uu page 52.) ABCDEFGH abcdefghijk ABCD abcde 01234 Black lines down the page Printed pages have toner stains down the page. ABCDEFGH abcdefghijk ABCD abcde 01234 White lines down the page FGH ABCDE hijk fg e d abc ABCD abcde 01234 The print is skewed on the page. Make sure the green tab of the corona wire is at the home position (a).
Examples of poor print quality Recommendation Check the paper type and quality. High temperatures and high humidity will cause paper to curl. (See Acceptable paper and other print media uu page 15.) If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180 in the paper tray.
Troubleshooting Examples of poor print quality Recommendation Make sure that the two green envelope levers inside the back cover are pulled down when you are printing on envelopes. Envelope creases Note When you have finished printing, open the back cover and reset the two green levers back to their original position.
Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Poor fixing 90 Recommendation Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position.
Troubleshooting Examples of poor print quality Recommendation Turn the paper over in the paper tray, and print again. (Excluding letterhead paper) If the problems remains, switch the Anti-Curl Levers as follows: a b Open the back cover. Lift the levers (1) and slide the two grey levers (2) in the direction of the arrow.
Machine Information Checking the Serial Number You can see the machine’s Serial Number on the LCD. a b Press Menu, 5, 1. c Press Stop/Exit. The machine will display the machine’s Serial Number on the LCD.
Troubleshooting How to reset the machine a b Press Menu, 0. c Press a or b to choose the type of reset function - Address & Fax or All Settings. Press OK. d Do one of the following: B Press a or b to display Reset. Press OK. To reset the settings, press 1 and go to step e. To exit without making changes, press 2 and go to step f. e You will be asked to confirm you want to reboot the machine. Do one of the following: To reboot the machine press 1. The machine will begin the reset.
C Menu and features On-screen programming How to access the menu mode C a b Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys. Press 2 for Fax menu. Press 3 for Copy menu. Press 4 for Print Reports menu. Press 5 for Machine Info. menu. Press 9 for Service menu.1 C Press 0 for Initial Setup menu. You can program your machine by using the Menu table uu page 95. These pages list the menu selections and options.
Menu and features Menu table C The default settings are shown in Bold with an asterisk. Choose & OK Choose & OK To accept To exit Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1.General Setup 1.Mode Timer — — 0 Sec Sets the time to return to Fax mode. See 30 Secs . 1 Min 2 Mins* 5 Mins Off 2.Paper 1.Paper Type — Thin Plain* Sets the type of paper in the paper tray. 15 Thick Thicker Recycled Paper C Label 2.
Level 1 Level 2 Level 3 Level 4 Options Descriptions 1.General Setup 3.Volume 1.Ring — Off Adjusts the ring volume. 7 Adjusts the volume level of the beeper. 7 Adjusts the speaker volume. 7 Increases the page yield of the toner cartridge. See Low (Continued) Page Med* High 2.Beeper — Off Low Med* High 3.Speaker — Off Low Med* High 4.Ecology 1.Toner Save — 2.Sleep Time — On Off* Range varies depending on models. Conserves power.
Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1.General Setup 7.Replace Toner — — Continue Sets the machine to continue printing until the machine’s LCD shows Toner Ended. See Stop* (Continued) . See Advanced User’s Guide. The default settings are shown in Bold with an asterisk. Level 1 Level 2 Level 3 Options Descriptions 2.Fax 1.Setup Receive 1.Ring Delay (00 - 08) Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode.
Level 1 Level 2 Level 3 Options Descriptions Page 2.Fax 1.Setup Receive 8.Polling RX Standard* See (FAX-2840 and FAX-2845) Secure (In Fax mode only) Sets up your machine to poll another fax machine. (Continued) 7.Polling RX (Continued) Timer (FAX-2940) 9.Fax Rx Stamp On (FAX-2840 and FAX-2845) Off* Prints the received time and date on the top of the received faxes. 8.Fax Rx Stamp (FAX-2940) 2.Setup Send 1.
Menu and features Level 1 Level 2 Level 3 Options Descriptions Page 2.Fax 2.Setup Send — (In Fax mode only) Sets up your own comments for the fax cover page. See (Continued) 8.Coverpage Note 9.Overseas Mode On If you are having difficulty sending faxes overseas, set this to On. 1.One Touch Dial — Stores up to 22 One Touch Dial numbers, so you can dial by pressing one key (and Start.) 34 2.
Level 1 Level 2 Level 3 Options Descriptions Page 2.Fax 5.Remote Fax Opt 2.Remote Access ---l Sets your own code for Remote Retrieval. See (Continued) 3.Print Document — Prints incoming faxes stored in the memory. 6.Dial Restrict. 1.Dial Pad Enter # twice You can set the machine to restrict dialling when using the dial pad. (Continued) On Off* 2.One Touch Dial Enter # twice On Off* 3.
Menu and features Level 1 Level 2 Level 3 Options Descriptions Page 3.Copy 1.Quality — Auto* You can choose the Copy resolution for your type of document. See Text Photo . Graph 2.Brightness — -nnnno+ -nnnon+ Adjust the brightness for copies. -nnonn+* -nonnn+ -onnnn+ 3.Contrast — -nnnno+ -nnnon+ Adjusts the contrast for copies. -nnonn+* -nonnn+ -onnnn+ See Advanced User’s Guide. The default settings are shown in Bold with an asterisk.
Level 1 Level 2 Level 3 Options Descriptions 5.Machine Info. 1.Serial No. — — You can check the serial number of your machine. 2.Page Counter — Total You can check the number of total pages the machine has printed during its life. Fax/List Copy Print 3.Drum Life — — Page 92 See . You can check the percentage of a Drum life that remains available. See Advanced User’s Guide. The default settings are shown in Bold with an asterisk. Level 1 Level 2 Level 3 Options Descriptions 0.
Menu and features Level 1 Level 2 Level 3 Options Descriptions 0.Initial Setup 7.Reset 1.Address & Fax 1.Reset Restores all stored phone numbers and fax settings. 2.All Settings 1.Reset 2.Exit (Continued) 2.Exit Page 92 Restores all the machine’s settings to factory default. See Advanced User’s Guide. See Quick Setup Guide. The default settings are shown in Bold with an asterisk.
Entering text C When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.
D Specifications D General D Note This chapter provides a summary of the machines’ specifications. For additional specifications visit us at http://www.brother.com/ for details. Model FAX-2840 Printer Type Laser FAX-2845 Print Method Electrophotographic Laser Printer Memory Capacity 16 MB LCD (liquid crystal display) 16 characters 2 lines Power Source 220 - 240 V AC 50/60Hz Power Consumption 1 Peak Approx. 1080 W at 25 °C Copying 2 Approx. 360 W at 25 C (Average) Ready Approx.
Model Humidity FAX-2840 FAX-2845 Operating 20 to 80% (without condensation) Storage 10 to 90% (without condensation) ADF (automatic document feeder) Up to 20 pages (80 g/m2) Up to 30 pages (staggered) Recommended Environment: Temperature: 20°C - 30°C Humidity: 50% - 70% Paper: 80 g/m2 106 FAX-2940
Specifications Document Size Model Document Size (Single-sided) D FAX-2840 Width 147.3 to 215.9 mm Length 147.3 to 355.
Print media Model Paper Input D FAX-2840 Paper Tray Manual Feed Slot (Manual) FAX-2845 FAX-2940 Paper Type Plain paper, Thin paper or Recycled paper Paper Size Letter, A4, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6, Executive Paper Weight 60 to 105 g/m2 Maximum Paper Tray Capacity Up to 250 sheets of 80 g/m2 Plain paper Paper Type Envelope, Labels 1, Thin paper, Thick paper, Recycled paper, Bond paper or Plain paper Paper Size Width: 76.2 to 216 mm Length: 116 to 406.
Specifications Fax D Model FAX-2840 Compatibility ITU-T Super Group 3 Modem Speed 33,600 bps (with Automatic Fallback) Scanning Width Max. 208 mm Printing Width Max. 208 mm Greyscale Resolution FAX-2845 FAX-2940 8 bit/256 levels Horizontal 8 dot/mm Vertical Standard: 3.85 line/mm Fine: 7.7 line/mm Photo: 7.7 line/mm Superfine: 15.
Interfaces Model USB D FAX-2840 FAX-2845 — FAX-2940 Hi-Speed USB 2.0 1 2 Use a USB 2.0 cable (Type A/B) that is no longer than 6 feet (2.0 meters) long. 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface. 2 Third party USB ports are not supported.
Specifications Consumable items Model Toner Cartridge Drum Unit FAX-2840 D FAX-2845 FAX-2940 Order No. — Inbox Approx. 1,000 pages (A4) Standard Approx. 1,200 pages (A4) 1 TN-2210 High Yield Approx. 2,600 pages (A4) 1 TN-2220 Approx. 12,000 pages (A4) 2 DR-2200 1 1 Approx. cartridge yield is declared in accordance with ISO/IEC 19752. 2 Drum yield is approximate, and may vary by type of use.
E Index A Address Book .............................................6 ADF (automatic document feeder) using .....................................................20 Answering machine (TAD) connecting .............................................29 Automatic fax receive .............................................25 Fax Detect ..........................................27 fax redial ...............................................35 C Cleaning corona wire ...........................................
L Labels ...................................10, 15, 16, 19 LCD (liquid crystal display) ................. 6, 94 M Machine information checking remaining life of parts ............60 how to reset the machine ......................93 page counts ..........................................60 reset functions ......................................92 serial number ........................................92 Maintenance, routine checking remaining life of parts ............60 replacing drum unit ...................
T TAD (telephone answering device), external ....................................................25 connecting .............................................29 recording OGM .....................................30 Tel/R or Tel/Mute/R ....................................6 Telephone line connections ...........................................29 difficulties ..............................................77 interference ...........................................82 multi-line (PBX) ............................
These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.
