User Manual

Difficulties Suggestions
• If you were not able to receive the fax, then another
device or subscriber service may be interfering with
your fax reception or there may be a problem with
your fax line.
If you are using a telephone answering machine (External
TAD mode) on the same line as the Brother machine,
make sure your answering machine is set up correctly.
1. Set your answering machine to answer in one or two
rings.
2. Record the outgoing message on your answering
machine.
• Record five seconds of silence at the beginning of
your outgoing message.
• Limit your speaking to 20 seconds.
• End your outgoing message with your Remote
Activation Code for people sending manual faxes.
For example: “After the beep, leave a message or
press *51 and Start to send a fax.”
3. Set your answering machine to answer calls.
4. Set your Brother machine’s Receive Mode to External
TAD.
See Related Information: Choose the Correct Receive
Mode.
Make sure your Brother machine’s Fax Detect feature is
turned On. Fax Detect is a feature that allows you to
receive a fax even if you answered the call on an external
or extension telephone.
If you often get transmission errors due to possible
interference on the telephone line or if you are using a
VoIP system, try changing the Compatibility setting to
Basic(for VoIP).
Contact your administrator to check your Secure Function
Lock Settings.
Sending Faxes
Difficulties
Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone
line cord is plugged into the telephone wall socket and the
LINE socket of the machine. If you subscribe to DSL or
VoIP services, contact your service provider for
connection instructions.
Make sure you pressed Fax and the machine is in Fax
mode.
Print the Transmission Verification Report and check for
an error.
Contact your administrator to check your Secure Function
Lock Settings.
Ask the other party to check that the receiving machine
has paper.
Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a
copy to check your machine’s scanner operation. If the
copy quality is poor, clean the scanner.
Transmission Verification Report says RESULT:ERROR. There is probably temporary noise or static on the line.
Try sending the fax again. If you are sending a PC-Fax
message and get RESULT:ERROR on the Transmission
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