User's Manual

Table Of Contents
Error Message Cause Action
Cover is Open.
The top cover is not completely
closed.
Open and then firmly close the top
cover of the machine.
The fuser cover is not completely
closed or paper was jammed in the
back of the machine when you turned
on the power.
Close the fuser cover located inside
the back cover of the machine.
Make sure paper is not jammed
inside the back of the machine, and
then close the fuser cover.
The ADF cover is not completely
closed.
Close the ADF cover.
If the error message remains, press
Stop/Exit.
Document Jam
The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
Remove the jammed paper from the
ADF unit.
Clear any debris or scraps of paper
from the ADF unit paper path.
Press Stop/Exit.
Drum !
The corona wire on the drum unit
must be cleaned.
Clean the corona wire on the drum
unit.
See Related Information: Clean the
Corona Wires.
If the problem continues, replace the
drum unit with a new one.
Drum End Soon
The drum unit is near the end of its
life.
Order a new drum unit before you get
the Replace Drum message.
Drum Stop
It is time to replace the drum unit. Replace the drum unit.
See Related Information: Replace the
Drum Unit.
Jam 2-sided
The paper is jammed underneath the
paper tray or the fuser unit.
Remove the paper tray or open the
back cover to gently remove the
jammed paper.
Jam Inside
The paper is jammed inside the
machine.
Open the top cover, remove the toner
cartridges and drum unit assembly,
and gently remove the jammed paper.
Reinstall the toner cartridges and
drum unit assemblies into the
machine. Close the top cover.
Jam Manual Feed
The paper is jammed in the manual
feed slot of the machine.
Gently remove the jammed paper
from in and around the manual feed
slot. Reload the paper into the
manual feed slot, and then press
Black Start or Color Start.
Jam Rear
The paper is jammed in the back of
the machine.
Open the fuser cover and gently
remove the jammed paper. Close the
fuser cover. If the error message
remains, press Black Start or Color
Start.
Jam Tray1
The paper is jammed in the indicated
paper tray.
Pull the paper tray out completely and
gently remove all jammed paper. Put
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