Operation Manual

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Error and Maintenance Messages
(HL-L8360CDW/HL-L9310CDW)
If the LCD displays errors and your Android
device supports the NFC feature, touch your device to the
NFC symbol on your Brother machine to access the Brother Solutions Center and browse the latest FAQs
from your device. (Your mobile telephone provider's message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android
device are set to On.
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
Follow the instructions in the Action column to solve the error and remove the message.
You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit
support.brother.com, and click the FAQs & Troubleshooting page.
HL-L8260CDW
Error Message
Cause Action
2-sided Disabled
The back cover of the machine is
not closed completely.
Close the back cover of the machine until it
locks in the closed position.
Access Denied
The function you want to use is
restricted by Secure Function
Lock 3.0.
Call your administrator to check your Secure
Function Lock Settings.
Belt End Soon
The belt unit is near the end of its
life.
Order a new belt unit before the LCD displays
Replace Belt.
Calibrate
Calibration failed. Press Go to retry the colour calibration.
If the error continues, press and hold down
to turn the machine off.
Wait a few seconds, and then turn on the
machine again.
Perform the colour calibration again using
the control panel or the printer driver.
Install a new belt unit.
If the problem continues, contact Brother
customer service or your local Brother
dealer.
Cartridge Error
The toner cartridge is not installed
correctly.
Pull out the drum unit, remove the toner
cartridge for the colour that is indicated on the
LCD, and place it back in the drum unit. Install
the drum unit in the machine again.
If the problem continues, contact Brother
customer service or your local Brother dealer.
Condensation
Condensation may have formed
inside the machine after a room
temperature change.
Leave the machine turned on. Wait for 30
minutes with the front cover in the open
position. Then turn off the machine and close
the cover. Turn it on again.
Cooling Down
The temperature of the inside of
the machine is too hot. The
machine pauses its current print
job and goes into cooling down
mode.
Wait until the machine has finished cooling
down. Make sure all vents on the machine are
clear of obstructions.
When the machine has cooled down, the
machine will resume printing.
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