User Manual

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If you think there is a problem with your machine, check each item below first and follow the troubleshooting
tips. You can solve most problems yourself.
Identifying the problem 6
First, check that
 The machine's power cord is connected correctly and the machine is turned on. If the machine does not
turn on after connecting the power cord, see Other difficulties on page 198.
 All of the protective parts have been removed.
 Paper is inserted correctly in the paper tray.
 The interface cables are securely connected to the machine and the computer, or the wireless connection
is set up on both the machine and your computer.
 Touchscreen Messages
(See Error and maintenance messages on page 178.)
If you did not solve the problem with the above checks, identify the problem, and then go to the page
suggested below.
Machine does not print.
 Paper handling
(See Paper handling difficulties on page 196.)
Pages are printed, but there are still problems.
 Print quality
(See Improving the print quality on page 199.)
 Printout is incorrect
(See Printing difficulties on page 195.)
Network and other problems:
 Network difficulties on page 197
 Other difficulties on page 198
Troubleshooting 6