OWNER’S MANUAL ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, ,,, FAX 750 FAX 770 ®
If You Need to Call Customer Service Please complete the following information for future reference: Model: FAX750 FAX770 (Circle your model number) Serial Number:* Date of Purchase: Place of Purchase: *The serial number is on the back of the unit. Retain this Quick-Start Manual with your sales receipt as a permanent record of your purchase, in the event of a theft, fire or warranty service.
i Brother Numbers Brother fax-back system Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.
ii Ordering Accessories and Supplies For the best quality results use only genuine Brother accessories, available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover or American Express credit card, you can order accessories directly from Brother.
iii Notice – Disclaimer of Warranties BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
iv BROTHER FACSIMILE 90 DAY REPLACEMENT WARRANTY A LIMITED WARRANTY (For USA Only) This warranty gives you certain rights and you may also have other rights that may vary from state to state. This warranty is given only to the end-use purchaser of the accompanying product (referred to in this warranty as “this Product”). What is covered: Brother warrants to you for the Warranty Period that there are no defects in the materials, workmanship or Year 2000 compliance of this Product.
v BROTHER FACSIMILE 90 DAY REPLACEMENT WARRANTY A LIMITED WARRANTY (For USA Only) Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The Brother Customer Service Representative will ship the exchange Product with return instructions and prepaid return airbill. Follow the return instructions.
vi BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only) Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship.
vii Table of Contents 1 Introduction 2 Location and Connections 3 4 5 Using This Manual ............................................................................................. 1 About Fax Machines........................................................................................... 1 Control Panel Overview ..................................................................................... 3 Caution ...........................................................................................
viii TA B L E O F C O N T E N T S 11 Troubleshooting and Maintenance 12 13 Troubleshooting ................................................................................................ 52 Routine Maintenance ....................................................................................... 59 Multi-Function Link® (option) Multi-Function Link® (option) ........................................................................ 60 Specifications Specifications....................................
1 1 Introduction Using This Manual Thank you for purchasing a Brother fax machine (FAX). This fax machine has been designed to be simple to use, with LCD screen prompts to guide you through functions. However, you can use your fax machine to its fullest potential by taking a few minutes to read this manual. Additionally, your fax machine has a Help Key. Press list of basic operational steps and functions. Help/Q.
2 C H A P T E R O N E Fax Tones and Handshake When someone is sending a fax, the fax machine sends fax calling tones (CNG tones)—soft, intermittent beeps at 4-second intervals. You’ll hear them when you dial and press Start , and they continue for about 40 seconds after dialing. During that time, the sending machine must begin the “handshake” with the receiving machine. Each time you use automatic procedures to send a fax, you are sending CNG tones over the phone line.
I N T R O D U C T I O N Control Panel Overview FAX 750 and FAX 770 19 18 17 16 15 14 13 770 HOME/OFFICE PLAIN PAPER FACSIMILE 12 1 11 2 3 4 5 1 Hook Lets you dial telephone and fax numbers without lifting the handset. 2 Hold Lets you put calls on hold. 3 Redial / Pause Re-dials the last number called. Also inserts a pause in autodial numbers. 4 Speed Dial Lets you dial stored phone numbers by pressing a twodigit number.
4 2 Location and Connections Caution 1 Never install telephone wiring during a lightning storm. 2 We recommend that this product be used with a surge protection device 3 4 5 6 7 8 to protect the product against lightning storms. Never install a telephone jack in a wet location unless the jack is specifically designed for a wet location. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the network interface.
L O C AT I O N A N D C O N N E C T I O N S Load the Paper The paper cassette can hold about 100 sheets of 20-lb. paper. 1 Open the paper cover. 2 Place up to 100 sheets of paper in the paper holder. Do not allow the level of paper to pass maximum paper line on the paper guides. 3 Close the paper cover. Maximum Paper Line Paper Guides Acceptable Paper Size: Letter, Legal and A4 Weight: 17 lb. – 24 lb. Thickness: .0031 inches – .
6 C H A P T E R T W O Connections Connecting the Power Cord When you connect the power, the screen displays 01/01 00:00 FAX. NOTICE: 1) This fax must be grounded using a three-prong plug. 2) Since the fax machine is grounded through the power outlet, you can protect yourself from potentially hazardous electrical conditions on the telephone network by keeping the power to your machine on when you connect it to a telephone line.
L O C AT I O N A N D C O N N E C T I O N S Two-Line Phone System A two-line phone system is nothing more than two separate phone numbers on the same wall outlet. The two phone numbers can be on separate jacks (RJ11) or combined into one jack (RJ14). Your machine must be plugged into an RJ11 jack. RJ11 and RJ14 jacks may be equal in size and appearance and both may contain four wires (black, red, green, yellow). To test the type of jack, plug in a two-line phone and see if it can access both lines.
8 C H A P T E R T W O Installing Brother Machine, External Two-Line TAD, and Two-Line Telephone When you are installing an external two-line telephone answering device (TAD) and a two-line telephone, your machine must be isolated on one line at both the wall jack and at the TAD. The most common connection is to put the Brother machine on Line 2, which is our assumption in the following steps. The back of the two-line TAD must have two telephone jacks: one labeled L1 or L1/L2, and the other labeled L2.
L O C AT I O N A N D C O N N E C T I O N S Multi-Line Connections (PBX) Most offices use a central telephone system. While it is often relatively simple to connect the fax machine to a key system or a PBX (Private Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you. It is advisable to have a separate line for the fax machine.
10 C H A P T E R T W O Connecting an External Telephone Answering Device (TAD) Sequence You might choose to connect an additional answering system. When you have an external TAD on the same telephone line as the fax machine, the TAD answers all calls. The fax machine “listens” for fax calling (CNG) tones. If it hears them, the fax machine takes over the call and receives the fax.
L O C AT I O N A N D C O N N E C T I O N S Connections The external TAD must be plugged into the left side of the fax machine, into the jack labeled EXT. Your fax machine cannot work properly if you plug the TAD into a wall jack. 1 Plug the telephone line cord from the wall jack into the left side of the fax machine, in the jack labeled LINE. 2 Plug the telephone line cord from your TAD into the left side of the fax machine, in the jack labeled EXT.
3 12 On-Screen Programming User-Friendly Programming See Using This Manual p. 1 We have designed your fax machine with on-screen programming and a Help key. User-friendly programming helps you take full advantage of all the functions your fax machine has to offer. Since your fax programming is done on the LCD, we created step-by-step on-screen prompts to help you program your fax machine.
O N - S C R E E N P R O G R A M M I N G Alternating Displays When you see alternating displays, the LCD sometimes alternates between the currently selected option, and a help message giving brief instructions about how to proceed. The display you’ll probably see most often is shown below, showing you, when you place a document in the feeder, that you can dial a number and send a fax, or you can make a copy. FAX: NO.
14 C H A P T E R T H R E E 2. SETUP RECEIVE Function Description Factory Set 1. RING DELAY RING DELAY: 04 p. 23 2. F/T RING TIME 3. EASY RECEIVE 4. REMOTE CODE 5. REDUCTION 6. PAPER 7. POLLING RX 8. MF LINK (only available if you have purchased MultiFunction Link option) 3. SETUP SEND Function 1. COVERPG SETUP 2. COVERPAGE MSG 3. CONTRAST 4. RESOLUTION 5. OVERSEAS MODE 6. CALL RESERVE 7. DELAYED FAX 8. POLLED TX 4.
O N - S C R E E N P R O G R A M M I N G 5. INTERRUPT Function Description Factory Set Send a fax now, even if you have the machine set to send a fax later, or if you have it set for Polling. More Info p. 37 6. SET AUTO DIAL Function Description Factory Set More Info 1. ONE-TOUCH DIAL — p. 39 — p. 41 — p. 42 Factory Set More Info 2. SPEED-DIAL 3. SETUP GROUPS Dial numbers stored in memory by pressing only one key. Dial numbers stored in memory by pressing only three keys.
16 4 Initial Setup Getting Started After you have assembled your machine using the Brother StartCard, continue the initial setup by programming the rest of the initial settings. Setting Date and Time Your fax machine displays the date and time, and prints it on every fax you send. In the event of a power failure, the fax machine maintains date and time information for up to two hours. All other settings remain unaffected. 1 Press Function , 1 , 1 .
I N I T I A L S E T U P 2 Enter your fax number (up to 20 digits) and press Set . TEL: 3 Enter your telephone number (up to 20 digits) and press Set . If your telephone number and fax number are the same, enter the same number again. The screen displays your entry. NAME: 4 Use the dial pad to enter your name (up to 20 characters) and press Set . (You can use the chart on next page to help you enter letters.) 5 Press Stop . The screen returns to the date and time.
18 C H A P T E R F O U R Press Key 2 3 4 5 6 7 8 9 one time A D G J M P T W two times B E H K N Q U X three times four times C F I L O R S V Y Z Inserting spaces If you want to enter a blank space, press twice. Making corrections If you entered a letter incorrectly and want to change it, press to move the cursor after the last correct letter. Then press Stop ; the letters above and to the right of the cursor are deleted. Re-enter the correct text and/or digits.
I N I T I A L S E T U P NOTICE The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machines or
20 C H A P T E R F O U R Setting the Handset Volume Before you begin to use the fax machine, you must decide if you need to set the handset volume to AMPLIFY:ON for a user who is hearing-impaired. The AMPLIFY volume level complies with FCC standards. VOLUME AMPLIFY: OFF This default setting is appropriate if none of the users are hearing-impaired. During a conversation, users can press or on the control panel to adjust the volume.
I N I T I A L S E T U P 2 Press or to select VOL AMPLIFY:OFF? if none of the users are hearing-impaired and go to Step 4—OR—If some or all of the users are hearing-impaired, select VOL AMPLIFY:ON?. PERMANENT? SELECT <- -> & SET 3 Press or to select PERMANENT? if all the users are hearingimpaired—OR—Select TEMPORARY? if only some of the users are hearing-impaired. 4 Press Set . 5 Press Stop to exit.
5 22 Setup Receive Basic Receiving Operations Select Answer Mode See Distinctive Ring p. 27 MANUAL—You must answer all calls yourself. If you hear fax tones, press Start to begin receiving the fax, then hang up. You can use this mode with Distinctive Ringing. FAX ONLY—The fax machine automatically answers every call as a fax call. You cannot receive a voice call, but you can dial out and make a voice call. See For FAX/TEL Mode Only p. 26 FAX/TEL—The fax machine automatically answers every call.
S E T U P R E C E I V E To select or change your Answer Mode 1 Press Mode . The screen displays your current selection. FAX ONLY FAX/TEL TAD:ANSWER MACH. MANUAL 2 Continue to press until your new selection appears. After 2 seconds, the screen returns to the date and time display, along with your new Answer Mode setting. Mode If you’re changing Answer Mode while in another operation, the screen returns to the current operation display. See Easy Receive p. 24 and Operation from Extension Telephone p.
24 C H A P T E R F I V E Now, when a call comes in and the machine is set to FAX/TEL Mode, all phones on this line will ring the number of times you selected in Ring Delay. You can let the fax machine pick up and detect if it’s a fax or voice call. If it’s a fax call, the machine prints the fax. If it’s a voice call, the machine signals you with a double ring for the length of time you selected in F/T Ring Time.
S E T U P R E C E I V E 2 Use or to select the reduction ratio you want (AUTO, 93%, 87% or 75%) and press Set . Choose 100% if you don't want a reduction. 3 Press Stop to exit. Recommended Reductions If your paper is letter size (8.5" x 11"), and the incoming fax is letter size, select 93% A4, select 87% legal size, select 75%. If your paper is A4 (8.2" x 11.6"), and the incoming fax is letter size, select 100% A4, select 93% If your paper is legal size (8.
26 C H A P T E R F I V E Advanced Receiving Operations Operation from External or Extension Telephone See Easy Receive p. 24 See Setting F/T Ring Time p. 23 If you answer a fax call on an extension phone or on an external phone in the EXT. jack, you can make your fax machine take over by using the Fax 5 1 , the fax Receive Code. When you press the Fax Receive Code machine starts to receive a fax.
S E T U P R E C E I V E To change Remote Codes 1 Press 2 Press Function , 2 or , 4 . to select ON (or OFF) and press Set . REMOTE ACT.:ON? 3 If you want to, enter a new Fax Receive Code, then press Set . FAX RECEIVE: * 51 4 If you want to, enter a new Telephone Answer Code, then press Set . TEL ANSWER:#51 5 Press Stop to exit.
28 C H A P T E R F I V E Your fax machine has a Distinctive Ring function, allowing you to dedicate one phone number just for receiving faxes. You’ll need to follow the directions below to “register” the new Distinctive Ring pattern, that was assigned by the Telephone Company, so your fax machine can recognize its incoming calls. You can change or cancel the Distinctive Ring pattern at any time. You can switch it off temporarily, then turn it back on.
S E T U P R E C E I V E Once you’ve registered the Distinctive Ring pattern in your fax machine, you can turn this feature ON (or OFF), by following Steps 1 to 4 on the previous page. Caller ID See Printing Caller ID List p. 30 The Caller ID feature of this fax machine lets you use the Caller ID subscriber service offered by many local phone companies. After a few rings, the screen displays the telephone number of your caller (or name, if available).
30 C H A P T E R F I V E Printing Caller ID List 1 Press Function , 0 , 2 . 2 Press or to select PRINT REPORT? and press 3 Press Start . Set . Call Waiting Caller ID The Call Waiting Caller ID feature lets you use the Call Waiting Caller ID service offered by many local telephone companies. This feature displays the telephone number (or name, if available) of Call Waiting callers on your fax machine’s screen.
S E T U P R E C E I V E Multiple Copies You can make multiple copies using your fax machine, and you can choose whether the copies will be STACKED (all copies of page 1, then all copies of page 2, etc.) or SORTED (collated). The default resolution for multiple copies is Fine. 1 Place the document face down in the feeder. 2 If you want copies “stacked,” press Copy —OR—If you want copies “sorted” (collated), press Sort . 3 Enter the number (1–99) of copies you want. 4 Press Copy .
6 32 Setup Send Before You Begin ■ Documents must be between 5.8 and 8.5 inches wide, and 5.9 and 23.7 inches long. Your fax machine can only scan an image 8.2 inches wide, regardless of how wide the paper is. ■ Make sure you insert documents face down, top edge first. ■ Adjust the paper guides to fit the width of your document. Paper Guides ■ See Resolution p. 34 The automatic document feeder (ADF) can hold up to 10 pages, feeding each one individually through the fax machine.
S E T U P S E N D Manual Transmission See One-Touch Dialing p. 43 Manual transmission lets you hear the dial tone, ringing and fax receiving tones before sending the fax. 1 Insert the document face down in the feeder. 2 Pick up the handset and listen for a dial tone —OR—press Hook and listen for a dial tone. 3 Enter the fax number you want to call (you can enter the digits using the dial pad, or you can enter a One Touch or Speed Dial number or you can call from the Tel-index).
34 C H A P T E R S I X Basic Sending Operations Contrast If your document is very light or very dark, you might want to set the contrast accordingly. Use S.LIGHT to send a very light document. Use S.DARK to send a very dark document. 1 Insert the document, face down, in the feeder. 2 Press Function , 3 , 3 . 3 Use or to select AUTO, S.LIGHT or S.DARK and press Set . 4 Press if you are finished choosing settings, and go to Step 5—OR— Press 1 if you want to select additional settings.
S E T U P S E N D Advanced Sending Operations Overseas Mode If you have difficulty sending a fax overseas, use the Overseas mode. After you send a fax using this feature, the feature turns itself off. 1 Insert document. 2 Press Function , 3 , 5 . 5.OVERSEAS MODE 3 Press 4 Press or to select ON (or OFF) and press Set . if you want to select additional settings. The display returns to the Setup Send menu—OR—Press 2 if you are finished choosing settings and go to Step 5.
36 C H A P T E R S I X Delayed FAX You can use this function to send a fax up to 24 hours later. 1 Insert the document in the feeder. 2 You can press to use memory transmission––OR––Leave the document in the feeder to be scanned at the specified time. 3 Press Function , 3 , 7 . 4 Enter the time you want the fax to be sent, in 24-hour format and press Set . (For example, enter 19:45 for 7:45 PM) 5 Press Help/Q.Scan if you want to select additional settings.
S E T U P S E N D Setting Up for Polling Transmit Polling Transmit is when you set up your fax machine to wait with a document so another fax machine can retrieve it. For more information call our fax-back system at 1-800-521-2846 (USA), 1-800-681-9838 (From within Canada) and request Document #: 21700. Canceling a Scheduled Job You can cancel tasks you’ve scheduled, such as Delayed Fax or Polling Transmit. 1 Press Function , 4 . Any waiting jobs appear on the display.
38 C H A P T E R S I X More Advanced Features (Call Brother fax-back system) Your machine has additional advanced features and functions that are not included in this manual.
7 Setup Auto Dial Numbers Storing Numbers for Easy Dialing You can set up your fax machine to do three types of easy dialing: One Touch, Speed Dial, and Groups for Broadcasting of faxes. Storing One Touch Dial Numbers See One Touch Dialing p. 43 You can store eight fax/phone numbers that you can dial by pressing one key. You also can store names with these numbers. When you press a One Touch dial location, the screen displays the name or number as the call is dialed.
40 C H A P T E R S E V E N When you dial an AUTO DIAL number, the screen displays the name you’ve stored, or, if you haven’t stored a name, the number you’ve stored. If you must wait for another dial tone at any point in the dialing sequence, store a pause at that place in the number by pressing Redial/Pause . Each key press adds a 3.5 second pause. You can use chain dialing to store long dialing sequences. For example, to store 9 1 201 555 1234 987 65 4321, divide the number into two parts.
S E T U P A U TO D I A L N U M B E R S Storing Speed Dial Numbers See Speed Dialing p. 44 You can store Speed Dial numbers, when you dial by pressing only three keys. There are 40 Speed Dial locations. Even if you lose electrical power, numbers stored in memory will not be lost. 1 Press Function , 6 , 2 . SPEED-DIAL? # 2 Use the dial pad to enter a two-digit location (01–40) and press Set . #05: ENTER & SET 3 Enter the number (up to 20 digits) and press Set . NAME: See Entering Text p.
42 C H A P T E R S E V E N Setting Up Groups for Broadcasting See Storing One Touch Dial Numbers p. 39 and Storing Speed Dial Numbers p. 41 and Broadcasting p. 36 Groups allow you to send the same fax message to many fax numbers by pressing only one One Touch key (Broadcasting). First, you’ll need to store each fax number as a One Touch or Speed Dial number. Then, you can combine them into a Group. Each Group uses up a One Touch key.
8 Telephone (Voice) Operation Making Voice Calls You can use your fax machine to make voice telephone calls, by dialing manually, or by using Tel-index, One Touch or Speed Dial memory. You can use the handset to make and receive calls. Manual Dialing Manual dialing is simply pressing all of the digits of the phone number. 1 Pick up the handset—OR—Press Hook . 2 When you hear a dial tone, dial the call using the dial pad.
44 C H A P T E R E I G H T Speed Dialing See Storing Speed Dial Numbers p. 41 1 Pick up the handset—OR—Press Hook . 2 When you hear a dial tone, press Speed Dial , then press the two-digit Speed Dial number. 3 If you pressed Hook to dial the call, pick up the handset when the other party answers. (The speaker works only one way; the other party won’t be able to hear you unless you pickup the handset.) 4 To hang up a voice call, replace the handset.
9 45 Printing Reports Fax Machine Settings and Activity You can print the following lists and reports: 1.XMIT REPORT Choose to print a Transmission Verification Report after all faxes you send. 2.ACT.REPORT Activity Report lists information about the last 30 incoming and outgoing faxes. TX means Transmit; RX means Receive. 3.ALL DIAL Lists names and numbers stored in One Touch and Speed Dial memory, in numerical order. 4.TEL.INDEX ALL DIAL list (above), alphabetically. 5.
46 C H A P T E R N I N E Transmission Verification (Xmit) Report You can use the Xmit Report as proof that you sent a fax. This report lists the name or fax number of the receiving party, the time and date of transmission, and if the transmission was successful. When the feature is OFF, the report is printed automatically only if there’s an error during transmission. If the report indicates NG, send the document again.
10 Important Information Standard Telephone and FCC Notices These notices are in effect on models sold and used in the United States only. This equipment is hearing aid and volume control compatible. When programming emergency numbers and/or making test calls to emergency numbers: ■ Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up. ■ Perform such activities in the off-peak hours, such as early morning or late evening.
48 C H A P T E R T E N Your telephone company may make changes to its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. If you experience trouble with this fax machine, please contact the manufacturer’s authorized service agency for information on obtaining service or repair.
I M P O RTA N T I N F O R M AT I O N Federal Communications Commission Compliance Notice (For USA Only) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
50 C H A P T E R T E N Important Safety Instructions 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 5 Do not use this product near water. 6 Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
I M P O RTA N T I N F O R M AT I O N 14 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill liquid of any kind on the product. 15 Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points and/or other risks, and may void your warranty. Refer all servicing to a Brother Authorized Service Center.
52 11 Troubleshooting and Maintenance Troubleshooting If you can’t resolve a difficulty with your fax machine using this manual, please see page i for Brother Numbers to call for assistance. Error Messages You may occasionally encounter a difficulty with your fax machine or telephone line. If this happens, your fax machine often identifies the problem and displays an error message. The list below explains the most common error messages. If you need additional help, call the Brother fax-back system.
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E 2 Open the front cover. 3 Then open the top cover by pressing the blue levers on both sides of the top cover. Blue Lever Top Cover Front Cover 4 Pull the jammed paper gently from the paper feeder toward the back of the fax machine. If the paper remains jammed, then pull it toward the front of the machine. Top Cover Front Cover 5 6 7 8 9 Remove the printing cartridge and turn the spool to tighten the ribbon. Install the cartridge.
54 C H A P T E R E L E V E N CLEAN UP SCANNER The scanner is dirty. See “Routine Maintenance” on p. 59. COMM.ERROR A poor quality phone line resulted in a communications error. Try the call again. CONNECTION FAIL You have requested a polling call from another party, but the other fax machine is not in Poll Waiting mode. DISCONNECTED The other party has disconnected during a fax. Try calling the other party. DOCUMENT JAM The documents were not inserted or fed properly, or were too long or too short.
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E MACHINE ERROR XX and PRESS STOP KEY Contact Brother Customer Service at USA: 1-800-284-4329 (voice) From within Canada: 1-800-853-6660 (voice) From within Montreal: 1-514-685-6464 (voice) NO RESPONSE/BUSY The number you called does not answer or is busy. You may also have reached a number not connected to a fax. Check the number and call again. NOT REGISTERED You’ve tried accessing a One Touch or Speed Dial location with no number assigned to it.
56 C H A P T E R E L E V E N If You Are Having Difficulty with Your Fax Machine If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the difficulties below and follow the troubleshooting tips. Printing or Receiving Faxes Condensed Print and Horizontal Streaks; Top and Bottom of Sentences Cut Off If your copy looks good, you probably had a bad connection, with static or interference on the phone line.
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Sending Faxes Poor Transmitting Quality Try changing your resolution to FINE or SUPERFINE (see “Resolution” p. 34). Make a copy to verify the fax machine’s scanner operation. Dialing Does Not Work Check all line cord connections, and make sure the curled handset cord is not in the EXT jack. Check power cord connection. Send a manual fax by pressing Hook —OR—Lifting the handset, and dialing the number.
58 C H A P T E R E L E V E N Transmission Verification Report Prints “Result: NG” There is probably temporary noise or static on the phone line. Try sending the fax again. If the problem continues, call the Telephone Company to check your phone line.
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Routine Maintenance Cleaning the Scanner Before cleaning, unplug the power cord for safety. Clean the white tape and the glass strip under the tape with isopropyl alcohol on a lint-free cloth. Be careful not to bend the spring plate or drop anything into the fax machine. White Tape Glass Strip Spring Plate Cleaning the Print Head Before cleaning, unplug the power cord for safety.
60 12 Multi-Function Link® (option) You can purchase the optional Multi-Function Link® package (also called “Missing Link”). Multi-Function Link® turns your fax machine into a multifunction center, by enabling you to use your fax machine as a printer and a scanner and to use it to fax messages from Windows® applications in your computer. Multi-Function Link® is available at most Brother retailers. If you cannot find it, you can order Multi-Function Link® directly from Brother. The item number is PCI-1.
13 Specifications Type Compatibility Coding System Modem Speed Document Input Width Scanning/Printing Width Paper Cassette Printer Type Gray Scale Display Polling Types Contrast Control Resolution Memory Capacity One Touch Dial Speed Dial Automatic Redial Speaker Type Auto Answer Communication Source Operating Environment Power Source Power Consumption Dimensions Weight Desktop facsimile transceiver ITU-TS Group 3 Modified Huffman (MH) 9600/7200/4800/2400; Automatic Fallback 5.8 inches to 8.
62 Index A Accessories ........................................................ ii ACT. REPORT ................................................ 45 Activity Report ................................................ 46 ALL DIAL ....................................................... 45 Alternating Displays ........................................ 13 Answer Mode .................................................. 22 Answering Machine......................................... 10 Automatic Transmission ............
I N D E X G Handset Volume ............................................... 20 Help ................................................................... 1 Hold ............................................................. 3, 44 Polling (Transmit)............................................ 37 Power Consumption ........................................ 61 Print (a Fax in Memory) .................................. 27 Print (Caller ID List) ....................................... 30 Print (Report) ............
64 I N D E X T U TAD ................................................................. 10 TAD (Mode) .................................................... 22 TEL. INDEX ................................................... 45 Telephone Answer Code .................................. 26 Telephone Index .............................................. 44 Telephone Numbers ......................................... 39 Tone ................................................................. 17 Tone (Send Signals) ..
I N D E X 65
R-1 Remote Fax Options (For FAX 770 Only) Setting Up Fax Storage You cannot use Paging and Fax Forwarding at the same time. You cannot use Paging and Fax Forwarding when Fax Storage is set to OFF. See Turning on Fax Storage next page Programming a Fax Forwarding Number When Fax Forwarding is set to ON, your fax machine stores the received fax in memory, then dials the fax machine phone number you’ve programmed, and forwards the fax message. 1 Press Function , 8 , 1 .
R-2 3 Enter your pager phone number (up to 20 digits) followed by and press Set . Do not include the area code if it is the same as that of your fax machine. For example, 1 8 0 0 5 5 5 1 2 3 4 . 4 If your pager requires a PIN, enter the PIN, press , press Redial/Pause , enter your fax number, then press and press Set . For example, Redial/Pause 1 8 0 0 5 2 1 2 8 4 6 1 2 3 4 5 . —OR— If you do not need a PIN, press Redial/Pause , enter your fax number, then press and press Set .
R-3 Changing Remote Access Code See Operation from Extension Telephone p. 26 Enter your Remote Access Code when the fax machine picks up your call, so you can access features remotely. The access code is preset to 1 5 9 , but you can change this. 1 Press Function , 8 , 3 . 2 Enter a three-digit number from 000 to 999. The “ ” cannot be changed. Do not use the same digits that appear in your Fax Receive or Telephone Answer Code. 3 Press Set . 4 Press Stop to exit.
R-4 Remote Retrieval Access Card If you plan to receive fax messages while away from your machine, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit your wallet or organizer. Keeping it handy will help you derive the full benefit of your machine’s forwarding, paging and remote retrieval features.
R-5 Retrieving Fax Messages 1 Dial your fax number. 2 When you hear the beep, immediately enter your Remote Access Code ( 1 5 9 ). 3 As soon as you hear two short beeps, use the dial pad to press 9 6 2 . 4 Using the dial pad, enter the number (up to 20 digits) of the remote fax machine where you want your fax messages forwarded, and then press . cannot be changed. to exit. Changing Remote Retrieval Access Code The Set . Stop 1 For the FAX, press Function , 8 , 3 .
BROTHER INTERNATIONAL CORPORATION 100 SOMERSET CORPORATE BOULEVARD P.O. BOX 6911 BRIDGEWATER, NJ 08807-0911 USA BROTHER INTERNATIONAL CORPORATION (CANADA) LTD. 1 RUE HÔTEL DE VILLE, DOLLARD-DES-ORMEAUX, QC, CANADA H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA or CANADA only.
